A roadmap to an omnichannel contact center experience
A one-day cloud migration might sound unrealistic. Especially for something as fundamentally important as your contact center. But it isn’t.
We’re not talking about a rip and replace migration. More of a steady and phased in approach. Where your existing on-premises contact center is upgraded to an advanced on-prem omnichannel solution that puts an end to fragmented touchpoints allowing you to effortlessly connect with customers how they prefer.
NEC and our alliance with T-Metrics – one of the only remaining on-prem or private cloud contact center providers available – makes this possible.
- Modernize your existing infrastructure to an on-prem advanced omnichannel contact center solution your company needs for amazing customer experiences
- Increase your call agent accessibility and responsiveness by effortlessly working across voice, web chat, email, video conferencing, social media and text interactions with a single and intuitive solution
- Then when you’re ready – whether next month, next year or even further down the road – move your contact center to a private cloud experience and do it in a single day
It’s the control, safety and scalability you need for the best caller experiences possible.
- Insight from 180+ pre-set reports, agent scorecards, sentiment analysis, post surveys and performance analytics keeps you informed and in total control
- Being FedRAMP and StateRAMP authorized means you can be confident as we adhere to the demanding safety and security standards of both these programs
- Being compatible with most UC voice infrastructure, you might not even have to change your existing tech stack
But most importantly … it’s contact center modernization totally on your own terms.
With NEC and T-Metrics, stay on-prem for as long as you want, have the robust omnichannel capabilities you need and your customers expect … and when or if the time comes move seamlessly to a private cloud with no loss in ability or service. And be up and running in a day.
Take a closer look at this highly flexible solution
Interested in seeing our solution in action?
Call us at 1-844-NEC-SAVE or use the form below to schedule a demo.