Author: Joe Salisbury

On-Prem To The Cloud In A Day

Posted by Joe Salisbury on Posted in Cloud, Contact Center, Customer Experience Tagged , ,

A roadmap to an omnichannel contact center experience

A one-day cloud migration might sound unrealistic. Especially for something as fundamentally important as your contact center. But it isn’t.

We’re not talking about a rip and replace migration. More of a steady and phased in approach. Where your existing on-premises contact center is upgraded to an advanced on-prem omnichannel solution that puts an end to fragmented touchpoints allowing you to effortlessly connect with customers how they prefer.

On-Prem To The Cloud In A DayNEC and our alliance with T-Metrics – one of the only remaining on-prem or private cloud contact center providers available – makes this possible.

  • Modernize your existing infrastructure to an on-prem advanced omnichannel contact center solution your company needs for amazing customer experiences
  • Increase your call agent accessibility and responsiveness by effortlessly working across voice, web chat, email, video conferencing, social media and text interactions with a single and intuitive solution
  • Then when you’re ready – whether next month, next year or even further down the road – move your contact center to a private cloud experience and do it in a single day

It’s the control, safety and scalability you need for the best caller experiences possible.

  • Insight from 180+ pre-set reports, agent scorecards, sentiment analysis, post surveys and performance analytics keeps you informed and in total control
  • Being FedRAMP and StateRAMP authorized means you can be confident as we adhere to the demanding safety and security standards of both these programs
  • Being compatible with most UC voice infrastructure, you might not even have to change your existing tech stack

But most importantly … it’s contact center modernization totally on your own terms.

With NEC and T-Metrics, stay on-prem for as long as you want, have the robust omnichannel capabilities you need and your customers expect … and when or if the time comes move seamlessly to a private cloud with no loss in ability or service. And be up and running in a day.

Take a closer look at this highly flexible solution

Interested in seeing our solution in action?

Call us at 1-844-NEC-SAVE or use the form below to schedule a demo.

Leveraging Free Assessments for Business Success

Posted by Joe Salisbury on Posted in Enterprise, Free Assessment, Unified Communications Tagged ,

Why Such Offers Shouldn’t Be Overlooked

When was the last time your tech stack was put to the test? To ensure it is serving you well, assessments shouldn’t be ignored. While in-house evaluations have value, there’s distinct advantages to third-party reviews, especially when offered for free.

  • Free assessments – like those offered by NEC – provide a unique opportunity to gain a fresh perspective. A deeper understanding of emerging technologies as well as alternative approaches to what already exist. It’s access to insight that might not be available in-house or go unnoticed during an internal review.

  • No cost evaluations come with specialized knowledge and expertise. Decision makers can tap this wealth of experience and gain an alternative perspective, insight into industry trends and best practices, allowing a better understanding of the competitive environment that might be missed.

  • Solution provider free assessments are also driven by the latest technological advancements. This provides enterprises actionable insight and tailored recommendations specific to latest offerings and customized to business needs. Leveraging these proposals allow organizations to pivot based on informed decisions by prioritizing technology investments that best align with strategic objectives.

  • Taking advantage of free tech assessments can potentially lead to cost-saving opportunities by future proofing investments too. Provider evaluations can identify areas where technology can be optimized, consolidated or streamlined, reducing unnecessary expenses. Additionally they may uncover security vulnerabilities or compliance gaps that, if addressed proactively, can help mitigate risks at a later date.

So if you’re interested in improving your ability to make strategic investments that optimize tech spend, drive better results and generate long-term savings, don’t pass up an offer of a free assessment. What have you got to lose and what might you gain?

Interested in what NEC can do for you?

Call us directly at 1-844-NEC-SAVE or by using the form below … and let’s find out.

Click to learn more about our latest assessment offer

4 Steps To Take Now – If Not Ready For A Cloud Contact Center Just Yet

Posted by Joe Salisbury on Posted in Cloud, Contact Center, Customer Experience Tagged , ,

Moving to a cloud-based contact center is a significant decision. One that requires careful consideration and planning.

If you’re not prepared for such a change just yet, that’s fine. Stay on-premises. But there are things you should start doing now to elevate your on-prem capabilities and to ensure you’re ready for the cloud if or when the time comes.

  1. Conduct a thorough assessment of your existing infrastructure. With a comprehensive understanding of your current setup, you’ll have a firm grasp of what’s working and what’s not. From this you can prioritize a roadmap on how to improve your existing contact center performance and establish a clear path for future cloud adoption. Don’t have the resources or expertise? Keep reading. I have a solution for this.

  2. NETWORK CONNECTOptimize your on-prem contact center with a modernization strategy. By maximizing the capabilities of your current operations you can position your organization to deliver the best possible customer experiences, bridge service gaps and equip your agents and supervisors to be most responsive and productive. This – especially if you migrate to an omnichannel on-premises model like the one offered by NEC through its alliance with T-Metrics – will set a foundation for a smoother transition to the cloud when the time is right.

  3. Consider a hybrid approach by combining on-premises services with cloud alternatives. This will enable you to strategically leverage the benefits of the cloud selectively while maintaining control over your existing contact center experiences. This gradual introduction will better familiarize you with the capabilities and advantages cloud services offer and determine the best-fit solutions for your organization, its call agents and ultimately – and most importantly – your customers.

  4. Take advantage of third-party free assessment offers. They provide a unique opportunity for a fresh perspective, a deeper understanding of emerging technologies and alternative approaches to what already exists. It’s access to insight and expertise that might not be readily available in-house or go unnoticed during an internal evaluation. We offer such free assessments so reach out if interested.

While you may not be ready for the cloud at this moment, these steps will help ensure your contact center stays relevant. Plus keep it aligned with the needs of your business and the service expectations of your customers … while better preparing you for a cloud move if or when the time comes.

Whether on-premises, in the cloud or a prem-to-the-cloud experience, NEC can help. Learn about our full contact center capabilities.

Reach us directly at 1-844-NEC-SAVE or use the form below.

FedRAMP & StateRAMP Authorization – It isn’t just for government agencies

Posted by Joe Salisbury on Posted in Cloud, Contact Center, Customer Experience, Government, Security Tagged , ,

Despite being primarily developed for government use, FedRAMP and StateRAMP authorized solutions offer undeniable potential that extend far beyond federal, state and local government agencies.

These programs require service providers to undergo rigorous assessments and adhere to strict security controls for their cloud-based products and services. By opting for a vendor that is FedRAMP or StateRAMP authorized – or in the case of our NEC and T-Metrics omnichannel contact center solution which is both FedRAMP and StateRAMP authorized – private sector organizations can be certain they are working with a responsible business partner. One committed to highly secure cloud offerings and cybersecurity best practices.

Explore How NEC & T-Metrics Are Advancing Omnichannel Contact Centers
with a next generation FedRAMP and StateRAMP authorized solution

SECURITY
     By selecting a FedRAMP or StateRAMP authorized solution, users have peace of mind knowing that it is capable of effectively mitigating cyber threats and security risks by adhering to the demanding standards set by both programs.
TRUST
     As a user of a FedRAMP and StateRAMP authorized solution, companies can position themselves as an organization to be relied upon for secure and reliable service, differentiating themselves from their non-user competitors to strengthen trust among customers, partners and stakeholders.
SAVINGS
     FedRAMP and StateRAMP based services also minimize user need for extensive security audits. Valuable time and resources can be saved as ongoing security assessments are central for service providers to maintain authorized status.
OPPORTUNITIES
     Opting for a FedRAMP or StateRAMP authorized offering can even unlock valuable business opportunities. This is especially true if looking to grow business within specific industries that place a strong emphasis on stringent security measures and regulatory compliance.

So as you can see, FedRAMP or StateRAMP authorization isn’t just for government agencies. It’s just as relevant to organizations across any industry that values reliability and security.

Interested in seeing a FedRAMP / StateRAMP contact center solution in action?

Connect with us directly @ 1-844-NEC-SAVE or reach out using the form below.

When Time Is Of The Essence … But Lasting Value Matters Too

Posted by Joe Salisbury on Posted in Education, Intelligent Call Routing, Unified Communications Tagged , , ,

A Wichita Public Schools Case Study

Certain circumstances demand swift action. And there is nothing wrong with getting results when pushed by necessity. But real value comes when there are benefits that extend well beyond the original situation.

Take for instance our customer – the Wichita Public Schools. As the largest school district in the state of Kansas, it supports nearly 50,000 students and 7,000+ teachers and staff across more than 90 schools and special program sites.

NETWORK CONNECTWhen the pandemic hit, the school district needed to quickly switch to virtual learning and remote work. It was only natural for them to turn to NEC. After all they were already a customer and were successfully using our on-premises Unified Communications solution.

In just 4 weeks after the request for help came in, we were able to deliver a modern approach to hybrid accessibility and academic achievement with our Microsoft-certified NETWORK CONNECT for MS Teams intelligent call routing solution.

Teachers and staff could route calls directly to specific numbers in Teams as well as to their NEC UC platform’s desk phones, providing seamless accessibility regardless of location. Additionally with unmatched carrier redundancy, regulatory compliance and failover assurance, our solution successfully delivered rich and reliable home teaching, remote advising and simplified teacher-parent support.

Read the complete experience: Download your free copy of this case study or read our press announcement.

NETWORK CONNECT For MS Teams Long-Term Effect

But what started from necessity has also become a long-range win for the school district.

“The silver lining during these difficult times is that we’re better prepared for disruptions, weather emergencies and other fast-changing circumstances thanks to our partnership with NEC,” according to Rob Dickson, CIO of Wichita Public Schools.

Take a closer look at the Wichita Public Schools experience

NETWORK CONNECT Has So Many Uses To Keep Your Organization Up & Running

Interested in exploring what NETWORK CONNECT could do for your organization?

Contact Us Today