You Have Choices . . . In How To Improve Your Contact Center

With our world increasingly becoming multi-channeled, companies – especially larger organizations with call centers – must come to terms with this.  Whether by text, chat, email, social or phone, support agents must be empowered to engage with customers in the way the customer wants and do it seamlessly regardless of contact choice.

Such agility doesn’t come easy, especially for contact centers managed in-house or at large enterprises where the complexity of on-site, remote and even overseas operations can impede highly integrated and consistent experiences.

So what can be done …

The most obvious choice is to concentrate on the customer experience. Smart companies are doing this by unburdening themselves from the technical aspect of contact center management by moving to the cloud.  Cloud Contact Center as a Service solutions – such as those provided by NEC UNIVERGE BLUE® – deliver relevant multi-channeled environments that integrate telephony, collaboration, responsiveness, security and transparency into a single, fully managed and interconnected ecosystem.UNIVERGE BLUE CONNECT

Some of the value we bring includes:

  • Interactive voice response wizards, voice prompts, customized call journeys and self-serve call management that make the customer experience crazily simple to implement, change and maintain
  • AI interactive analysis with sentiment tagging and automated phrase alerts for insight into trending customer requests and reactive agent amendments
  • Automatic call distribution synchronized to specific functions, regions, time of day and organization or industry-specific criteria for faster and more direct handling
  • Multi-channel options like chat, email and text to take the conversation beyond voice easily
  • Customizable desktop and browser agent clients that effortlessly integrate with standard CRM platforms and critical business apps for broad and intuitive access to vital information and resources
  • Call monitoring to help assess agent performance so reps are always ready to meet incoming requests and service gaps are quickly filled
  • Status alerts for heighten visibility into call center performance to improve staffing levels, conditions and availability

Hesitant or unable to totally transform …

Cloud adoption doesn’t have to be an all or nothing business directive.  Take for instance NEC’s partnership with T-Metrics and our ability to deliver an advanced blended omni-channel contact center solution – with comprehensive cloud-based services – that sits on top of existing infrastructure.
UNIVERGE BLUE CONNECT

By integrating with most unified communications systems, cloud contact center adoption and expansion is easy to achieve and without having to replace existing or still valued tech stacks.

This is ideal for organizations with current contact centers or those  looking to build highly responsive, productive and cost efficient call centers but without having to contend with a major overhaul.

There’s even disaster recovery from the cloud …

Imagine the ability to move 1-800 and contact center numbers from one carrier to another instantaneously during an outage, ensuring inbound call continuity. This way customers can access agents and support without disruption.

It is possible with NEC NETWORK CONNECT Toll-Free Dynamic Protection – our cloud-managed disaster recovery solution for toll-free connectivity. Our service provides inbound call continuity by programmatically moving 1-800 numbers from a nonworking carrier to a working one. Our built-in inbound failover provides optimal toll-free and contact center resiliency by circumventing issues that are the root cause of downtime and outages and protecting against poor service quality.

This innovative toll-free protection service is easy to deploy, cloud-managed, and comes with no or minimal upfront cost and five-nines reliability. It also provides operational cost efficiency due to our carrier plan’s wholesale pricing.

Want to learn more …

Let us show you what’s possible and would work best for your organization with a no-obligation demo of our cloud contact center services and a free gap analysis of your current contact center environment.

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Using Cloud Contact Center Technology to Improve the Customer Experience

A positive Customer Experience depends upon a few critical elements. Having a streamlined Customer Journey process in place to effectively segment and route customer inquiries, to staff members (agents) that are best skilled and equipped to render the appropriate service or support, the first time. This results in an outcome (resolution) that should require little Customer Effort.

Sounds easy enough, yet businesses continue to struggle in making it easy for customers to conduct business with their organization.

The belief that having someone… anyone… partially skilled to answer a customer call was sufficient enough, is the new recipe for churn.

Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010. But while 80% of companies believe they deliver “super experiences,” only 8% of customers agree. In other words, companies have a long way to go. And, that means there is tremendous opportunity to disrupt a competitor or gain market share in an industry. Shep Hyken – Forbes

For customers, the reasons really don’t matter. If it is deemed cumbersome and the Customer Effort is HIGH, the Customer Experience will be low, which of course can easily erode Loyalty and your revenue suffers. Customers want answers fast and in the most efficient way. That’s the American Way!

What’s driving the rate of change with respect to incorporating a Cloud Contact Center with an emphasis on Customer Experience (CX) within organizations today?

Some of the most common responses from speaking with Customers and channel partners over the past 3 years include: Business Growth by means of Customer Retention, Growth (Upselling/Cross-Selling), Referrals. Reduction of Staff (Agent) Turnover, Leveraging Data Insights to Handle More with effectively Less. Customers are seeking to Monitor/Manage by way of Business Outcomes and not legacy only Metrics.

Some Customer Experience (CX) observations that I think you’ll relate to/with:

A few interesting things.

  • It started with the early adopters, before Digital Transformation was a thing.
  • Cloud Contact Center initiatives propagated from being a Future IT Project Consideration to a Business Sponsor’s Speed to Market Weapon of Choice
  • Digital Transformation continued to surge as top planning initiative amongst executive leadership (CEO/CIO/COO/CFO/RO)
  • Speaking of surge, the pandemic (COVID I & II) accelerated the Cloud adoption model and gave most businesses a taste of WFH (Work from Home)
  • Schools and Parents learn about Distant / Online Learning really fast!
  • A frenzy of UCaaS/CCaaS acquisitions and strategic alliances emerge in the market
  • Some of the remaining blue chip hardware centric manufacturers of communication systems (PBX) exited the scene. A few limiting procurement through a subscription-based only model to further attempt to isolate them from future churn
  • We witnessed an additional wave or two of acquisitions and strategic alliances amongst Cloud Contact Center Technology (CCaaS) and UCaaS providers. Primary focus to balance and strengthen their portfolio and GTM strategies centered around single-pane of glass (unified applications)
  • Work from Home (WFH) adoption continues to grow, as employment of skilled “Available” staff (agents) become harder to source (hire). We’ve learned that Talent demands Tools.
  • Logistic Challenges to Supply Pent Up Demand compounded by Inflation makes for some interesting Customer Reviews. The Power of Online Reviews and the Suggested Customer Experiences of others (Good or Bad) impacts the bottom line
  • The Battlefield for Customer Loyalty affects ALL Businesses

CX Cliff Notes

Every Business wants Happy Customers and Profitable Growth
Loyalty of these Happy Customers is what drives Profitable Growth
Customer Experience drives Customer Loyalty

So… What Drives the Customer Experience?

Making it EASY and EFFORTLESS for Customers to Conduct Business with You (Customer Effort)

Through Effective Planning to Optimize the Customer Journey

By Enabling Staff / Agents with Appropriate Tools and Relevant Customer Information, that support Personalized Customer Interactions

Via Trained Staff / Agents that can easily Collaborate with Co-workers to Quickly Address Customer Inquires, the First Time.

Customer Effort Score (CES) is a single-item metric that measures how much

effort a customer has to exert to get an issue resolved, a request fulfilled, a product

purchased/returned or a question answered.

So where do customers go to find CX enabled solutions that better meet customer expectations while making their operations more efficient.

Customers typically have several channels when contacting organizations—email, chat, phone and even social media. Despite the choices, research shows that the phone call is still the preferred method of communication.1

A positive customer experience depends on having a streamlined process in place to handle incoming calls. Customers want answers fast and in the most efficient way.

Several common reasons cause a business to either mishandle calls or fail to answer calls altogether. Unexpected or seasonal volume can mean there’s not enough staff to handle the calls. Live agents might not be available after hours. Or perhaps the areas of responsibility of “who handles what” are not clearly defined.

For customers, the reasons really don’t matter. The customer experience suffers if they hear an annoying busy signal, get put on a long hold, or worst of all, get disconnected before their questions can be answered. Luckily, new technology is available to help organizations manage these and other issues while also enabling a more improved and often a more personalized customer experience.

Setting Up Call Queues

Call queues offer a way to handle incoming calls more efficiently. As part of a Contact Center as a Service (CCaaS) solution, call queues give the contact center a means to segment and route incoming calls based on information provided, such as reason for the call or priority level.

Specific queue segments can be configured to offer callback options or enable callers to leave messages on a specific voicemail box for after-hours inquiries. Pre-recorded messages can provide general information, including business hours, current outages or promotions. These multiple call queue options help organizations better meet customer expectations while making their operations more efficient.

Self-service Options

Intelligent call routing (ICR) is another way of effectively handling incoming calls. These options ensure the right agent answers a customer’s call. Using Interactive Voice Response (IVR) systems, contact centers can optimize the flow of customer interactions. When configured correctly, these systems help boost sales, reduce churn and increase customer satisfaction by making sure interactions are quickly and efficiently routed, handled and reported.

The automated IVRs interact with callers to gather information and route calls to the appropriate recipient. Examples of self-service prompts include:

  • Initial greetings and welcome messages
  • Options for language preference
  • Answers to common questions (hours of operation, location, access to personal account data)
  • Choices for customer actions (cancel an appointment, place an order, speak to someone in a specific department)

Giving customers a straight-forward way to address tasks, such as checking an account balance or paying a bill, enables customer self-service without using a live agent. It can also provide customer access to information during off hours, such as personal account data. If a problem or question goes beyond the offered menu options, an IVR system quickly leads the caller to the most relevant agent available, providing more personalized service.

Benefits of Contact Center Automation

Automated contact center systems benefit companies as well as their customers. Improving customer interactions through call queues and IVR, creates more efficient contact center operations, saving time for customers and contact center agents alike. Self-service options help eliminate the frustration of long hold times and enable a company to serve customers after hours and on holidays. Companies won’t miss a customer call, which ultimately help sales and creates a better customer experience benefitting your company as well as your customers.

NEC offers UNIVERGE BLUE ENGAGE, our cloud-based contact center solution. ENGAGE uses IVR to give your customers options on how they want issues to be resolved and enables them to obtain the right information or to engage with the right agent for a personalized experience. What makes UNIVERGE BLUE ENGAGE different from other offerings is that configuration and deployment is simple. Using the user-friendly and intuitive wizard, Easy-IVR gives organizations the power to build highly customized IVRs that drive business and improve customer interactions. Non-programmers can either build an IVR or enhance an existing one through simple, easy steps.

To learn more about NEC’s contact center offerings, fill out the Contact Us form below or visit our website .

Source:
40 Customer Service Stats to Know in 2021,” Swetha Amaresan, HubSpot, 6/9/21

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Choosing the Best-Fit Unified Communications Partner: 5 Must-Have Characteristics

Are you ready to support a hybrid workforce?

Google and Economist Impact recently completed a survey which says 75 percent of respondents believe hybrid/flexible work will be standard practice within their organizations in the coming three years.1

Working with remote teams and allowing for flexible schedules requires robust communication and collaboration tools. In addition to reliable, instantaneous conversations and multichannel messaging, asynchronous features will be critical to successful information exchanges.

Unified communications (UC) technologies are essential to support ongoing digital transformation. To maintain productivity, creativity and team engagement, as well as exceptional customer experience, it’s important to partner with the right UC vendor to support your business goals.

Discover how UNIVERGE BLUE® can reimagine your business through hybrid working.

Here are five must-have characteristics of the best-fit UC partner:

1. All-Inclusive – Look for a partner who can provide your complete cloud communications needs — including voice, chat, video conferencing, file sharing, multi-channel contact center, data management, backup and security solutions.

Fifty percent of businesses that have consolidated their applications reported an improved ability to keep up with customer expectations, according to Forrester.2

Bundled UC solutions offer cost savings and the simplicity of one bill. You get the convenience of going to one place for customer support, while minimizing the need to toggle between applications.

NEC’s newly integrated UNIVERGE BLUE CONNECT & ENGAGE combines Contact Center (CCaaS) with Unified Communications as a service (UCaaS) to make employee collaboration easier and customer communications smoother. Business communications are simplified and teamwork is improved since the one-stop shop approach reduces complexity and costs. Plus, user experience and customer experience (CX) are upgraded because the platform is accessible on a single pane of glass.

By consolidating your employee collaboration and customer experience solutions, you receive:

  • Faster Service Speed – Advanced call management tools unified within ENGAGE enables users to resolve customer inquiries faster
  • Better Productivity – Employees seamlessly work as a team to help each other or a customer
  • Better Service Quality – Supervisors have improved visibility into their customer experience and customer-facing users have better access to other employees
  • Flexibility – Streamline onboarding and give any user immediate access to help manage customer calls instantly
  • Adoption Rate – Users learn 2x faster due to the intuitive user interface and having only one application to operate

2. Flexible – Organizations must become more agile and responsive to ever-changing working conditions, whether remote, in office or on the go.

Mobile and desktop applications need to be available for anywhere, anytime connectivity.

NEC’s UNIVERGE BLUE EXTEND connects powerful voice, team chat, video conferencing and contact center functionalities into everyday business applications. Benefits include higher productivity, better customer retention and increased insight all-in-one tool.

Some vendors require your business to move the entire communications infrastructure to their cloud platform. NEC offers flexible deployment models that satisfy any business infrastructure whether on-premises, hybrid or cloud.

For current NEC customers, our UNIVERGE BLUE CONNECT BRIDGE extends your existing investment, while gaining all the tools and features of cloud that benefit your hybrid/remote workers. We won’t force you to move to the cloud.

3. CX-Centered – Choose a UC partner dedicated to you and your customers.

Make certain the UC solutions are not only advanced and full featured, but also focused on a user-friendly experience.

NEC promotes a flourishing channel partner network for local, dedicated support. While there are many unified communications options in the marketplace today, not all technology providers will offer an extra layer of local support through a channel partner program.

Using UNIVERGE BLUE EXTEND, you can provide your customers with voice, chat, video conferencing and contact center solutions integrated with popular business applications like Google®, Microsoft®, Salesforce® and more. You can improve customer service and increase insights to better meet your customers’ needs.

4. Reliable – Make certain your partner has the expertise and track record of success to support your evolving UC requirements.

NEC has been a leading provider and integrator of advanced IT, communications and networking solutions for 120+ years with more than 80 million users worldwide.

We maintain the highest compliance standards for healthcare organizations with contact center tools across communications and payment processes.

UNIVERGE BLUE is purpose-built for reliability—extending peace of mind. To help you avoid the risks of downtime or unreliable communications tools, we offer:

  • A 99.999% financially-backed uptime SLA (service level agreement)
  • VoIP tests to help ensure a reliable connection and high voice quality
  • Redundant East/West data centers to increase reliability and reduce latency

5. Forward-thinking Partner – Work with a partner investing in emerging technologies and committed to giving you a competitive advantage.

As business environments continue to shift and evolve, employee and customer expectations do, too. You need a UC partner who is regularly upgrading platforms for your organization and customers’ requirements.

UNIVERGE BLUE delivers tomorrow’s smart workspace today. We are continuously innovating and partnering with industry pioneers to stay ahead of the curve. By integrating with other leading business applications, UNIVERGE BLUE streamlines your operations, enhances user-experience, and makes seamless communication a reality across your entire organization.

Our analytics and reporting capabilities include hundreds of reports at your fingertips. Be at the forefront of fast-changing circumstances. Get access to vital communications and contact center metrics, business data and other key performance indicators (KPIs) to make informed decisions.

Choosing a UC partner with these five essential characteristics will support you in gaining opportunities—and making the leap into a hybrid world.

Learn how UNIVERGE BLUE can help improve communications and transform your hybrid work model.

Sources:

  1. Insights from our global hybrid work survey,” Google Workspace
  2. Improve Business Agility Through Platform Consolidation,” Forrester Consulting

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10 STRATEGIC DRIVERS THAT WILL RESHAPE BUSINESS IN 2022

Digital Transformation is redefining business models and changing the way customers and employees function, altering entire industries. Social and business values surge when people, devices, and resources are connected. The pandemic has been a tremendous catalyst for organizations worldwide to embrace digital transformation in support of business continuity, dynamic service delivery, and realizing the new normal of hybrid working.

As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience, NEC is sharing its views on leading and emerging trends and technologies to navigate through these changes to simplify your organization, realize workforce efficiencies, and gain competitive advantages.

In this blog, we will explore the Top 10 Strategic Drivers that NEC distinguishes will shape an organization’s operations the coming year and beyond:

Digital Transformation

The integration of new technologies is changing the business world and has altered not only how businesses are seen, but also how they operate and deliver value to customers. It’s also a cultural change that requires flexibility and creativity in revisiting business models and operational processes.

Digital Transformation is key for enterprises to enrich their operations in 2022 with innovative solutions and technologies like cloud computing, Internet of Things (IoT), data analytics, mobile internet, artificial intelligence, voice recognition, and application convergence. In doing so, they recreate their business model, enhance customer and employee experiences, and realize the always-on enterprise.

Connectedness

Making staff omnipresent and ‘always on’ is key for smart enterprises to operate efficiently and effectively in today’s business environments. Successful organizations are capitalizing on mobility solutions to enable employees to get work done no matter their location.

Mobile technologies extend communications, data, and business applications to mobile devices, ensuring employees remain fully integrated with their organizations, colleagues, and customers.

5G and LTE connectivity will transform laptops into ACPCs (Always Connected PCs) to ensure tasks can be performed anywhere on the go. 5G and Wi-Fi 6 technology will drive factors in wireless growth, bringing increased bandwidth and higher internet speeds along with more reliable networks.

Collaborative Workspace

The global pandemic has made companies rethink their workspaces and in 2022, we will see more investment in technology that allows distributed workgroups to communicate and collaborate easily, regardless of location.

Hybrid work has become the preferred model and makes tools that support a more flexible, open, and agile way of working, like Unified Communications & Collaboration (UC&C), a mandatory part of running a successful business. These technologies are dynamic, flexible, and user-centric, and provide easy access to tools like click-to-call and video conference capabilities, file sharing, and digital whiteboarding while driving productivity and reducing latencies across organizations.

At the office, touchless access and integrated environmental control, digital signage, motion sensors, people counting, desk and room scheduling, and voice activation will all support the ‘New Normal’.

From Experience to Engagement

The battle among enterprises for tomorrow’s customers is fought and won on Customer Experience (CX). Companies are pushing hard to deliver connected CX across channels, processes, and departments – making contact easy and pleasant, lowering thresholds, and ensuring swift response. Smart enterprises will reinvent their customer engagement models to deliver customers a unique, personalized experience and ensure a long-lasting relationship.

New tooling is introduced to enhance the Employee Experience (EX) for better business outcomes. Applications and workflows become user-centric instead of device-centric, tools become intuitive, and interactions are swift and simple.

Dynamic Delivery As A Service

Today, people acquire information, products, and entertainment instantly and on-demand. Accustomed to immediate accessibility, this “On-Demand” generation is forcing businesses to be agile and responsive, changing business dynamics dramatically.

Deploying As a Service model dramatically reduces CapEx investments in equipment, space, and resources. Modular services allow businesses to invest in just what is needed now, trimming up-front costs with full options for future expansion. In 2022, more companies will deploy programmable communications to embed voice, messaging, and video into business applications and workflows via simple-to-use APIs.

Cloud-Centric Accelerates

Cloud computing has redefined IT and software system delivery, making it easier than ever for users to signup, access, and draw on solutions available on-demand and within minutes. Adopting new technologies, functionality, and driving innovation is much easier and faster with cloud-based deployments.

Edge computing will help IoT systems to significantly lower connectivity costs and reduce bandwidth requirements, which in turn will boost the widespread availability of services and insights across businesses and society.

While cloud-based deployments can adopt new technologies more seamlessly than their on-premises counterparts, the need for existing infrastructure to co-exist within this new environment remains. Therefore, many enterprises will adopt hybrid and multi-cloud models.

Ensuring Data Security

Capturing, processing, and analyzing data offers tremendous opportunities for businesses to drive better business intelligence, product development, and customer service. However, our dependence on IT systems makes cyber security a key topic and data protection requires rigorous data security management.

As data sets grow, storage solutions will become more flexible and scalable in order to store, protect, and manage all collected information. Real-time business processes and workflows will also require swift retrieval of data. Embedding work-from-home in company operations creates a greater need for data security management during online collaboration.

Secure end-to-end network services are indispensable in supporting digital business transformation, edge computing, and workforce mobility. Companies will therefore increase investments in flexible and scalable storage solutions.

Holistic Business Continuity

The upsurge of remote working urges enterprises to ensure IT infrastructure and application security when allowing staff to integrate collaboration capabilities into their workflows. Choosing the right disaster recovery strategy will be a key investment in the future of stability for every organization. Lock-step fault tolerance and geo-redundancy technology protect critical data that will help ensure business operations.

The unprecedented supply chain disruption of 2021 has prioritized a holistic and proactive strategy to navigate future disruptions, including closer collaboration between suppliers and customers than in the past.

Augmented Intelligence

Artificial Intelligence (AI) will continue to be one of the top strategic drivers in the coming decade – with applications ranging from recognition, prediction, and optimization, to reasoning.

AI and machine learning enable systems that are self-educating, self-healing, and proactive. Augmented Intelligence (AUI) focuses on enhancing rather than substituting human involvement. Extended Reality (XR) combines real and virtual environments with human-machine interaction.

In 2022, AI and AUI tools become widely available through cloud platforms and open-source software with adoption across all industries, i.e., government, healthcare, retail, manufacturing, and finance. Developers at midsize companies will start using off-the-shelf AI technology.

Digital Inclusion

The COVID-19 pandemic has shown how important digital connectivity is when physical presence is not possible. Virtual and augmented reality technologies are removing the distance between people, information, and experiences. As technology advances, digital inclusion will encourage all people to participate in society, offering more potential for individuals to bloom and realize a brighter future for all.

Important steps are being made towards building smarter societies – with Information and Communications Technologies playing a vital role in ensuring energy efficiency, sustainable economic development, enhanced safety, and security, along with wise management of natural resources.

As more organizations become increasingly digital, it’s up to the technology partners to provide tools and stay adaptable to help support those businesses during their transformation. NEC has a wide breadth of core UC and IT products and each stands on its own to help solve common business challenges. Our broad portfolio encapsulates multiple solutions into one powerful enterprise approach to meet the demands and digital transformation needs of today’s organizations.

To learn how we can help your organization embrace and capitalize on the Digital Transformation, contact your authorized NEC Representative, or get in touch with us at: https://www.univergeblue.com/get-in-touch

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How Peavey Electronics Keeps the Music Alive with UNIVERGE BLUE BACKUP & RECOVER

If you’ve seen live music, you’re sure to recognize the Peavey® logo. As one of the largest manufacturers of musical instruments, amplifiers and audio systems, Peavey® Electronics has helped musicians and audiophiles to achieve high-quality sound production since the 1960s. In the pursuit of perfection and reliability, the company wanted to improve the resiliency and security of its network infrastructure and critical data in its SAP HANA® implementation.

Peavey turned to NEC’s UNIVERGE BLUE® BACKUP (BaaS) and RECOVER (DRaaS) managed service offering after the challenges with their legacy backup and recovery approach.

Peavey’s Critical Data Requirements

Peavey uses SAP business warehouse software to generate daily business reporting pertaining to areas including finance, inventory, and sales. Notably, Peavey uses SAP HANA® to deliver real-time inventory information to its global network of distributors and resellers. It relies on SAP HANA for up-to-the-minute product availability and inventory levels for customers. Without this information, channel partners do not have access to inventory information and might move to another vendor’s product to purchase. In today’s fast-paced, online-centric marketplace, this is especially a threat for Peavey.

Modernizing SAP HANA Backups

Peavey required a modernized approach to its backups to reduce the administrative load on their small IT team. In addition, they looked to reduce backup errors, increase protection against cyber security attacks and ensure complete system backups with no performance impact. Another added bonus of working with NEC was the availability of modern infrastructure, including cloud-hosted storage.

Peavey chose NEC’s UNIVERGE BLUE® BACKUP and RECOVER managed service offering to meet these objectives and more. The NEC managed service offering allowed Peavey to:

  • Automate SAP HANA native full and incremental Backups
  • Implement automated data archiving
  • Enhance cyber security by implementing the 3-2-1 rule of data protection best practices
  • Include additional disaster recovery capabilities against natural disasters and cyber-attacks through optional UNIVERGE BLUE RECOVER without the purchase of additional systems
  • Centralize visibility and control via the UNIVERGE BLUE COMMAND CENTER

The biggest value that NEC has brought to Peavey is the ability to offload tasks and responsibilities of its IT team. Peavey has strengthened its data protection at lower operating costs and IT administrative overhead.

Read the Full NEC-Peavey Case Study

The NEC UNIVERGE BLUE Difference

NEC’s UNIVERGE BLUE BACKUP (Backup as a Service) and RECOVER (Disaster Recovery as a Service) offers control and compliance to meet data protection best practices. The managed service offering is based on industry-leading backup software such as Commvault® and Veeam to deliver backup and recovery services. The service also leverages NEC HYDRAstor® distributed grid storage systems that are hosted off-premises in Iron Mountain® data centers. Managed services are provided 24 hours a day, seven days a week and 365 days per year via NEC’s Network Operations Center. NEC will also configure and tailor the solution to meet or exceed your business’s unique requirements.

Typical benefits provided with NEC UNIVERGE BLUE BACKUP and RECOVER include:

  • Meeting 3-2-1 rule data protection best practices
  • Offloading tasks from IT Staff
  • Reducing insider threats
  • Providing proof of best practices for Cyber Security Insurance

Learn about NEC UNIVERGE BLUE BACKUP and RECOVER from this Evaluator Group Product Brief.

Read the NEC-Peavey Electronics Solution Case Study

With the help of NEC’s UNIVERGE BLUE BACKUP and RECOVER managed services, Peavey can keep the music alive while NEC patches servers, replaces old hardware and provides secure backup and reliable data recovery. Be sure to read the NEC-Peavey Electronics Case Study to learn more about how the companies worked together to secure the critical data necessary to ensure continued success.

To learn more about NEC UNIVERGE BLUE BACKUP and RECOVER, download this Evaluator Group Product Brief. Or to become authorized to sell the solution, request authorization and take the training available in the NEC Learning Management System.

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