Bold New Ideas Take Flight at FTE Global 2021

For the last several years, the air travel industry has been focused on creating a seamless “curb-to-gate” passenger experience at the airport. To that end, many stakeholders in aviation have had visions of touchless biometric technology that allows a customer to drop a bag at the curb, check-in, pass security and board the plane without ever having to use a paper document.

This year, at the Future Travel Experience | Redefining the air passenger experience conference and exhibition, we celebrated the future everyone has been talking about because it has arrived. Held at the Aria Resort and Casino in Las Vegas, December 7 – 9, we were energized to meet our colleagues from around the world face-to-face at the show. During our time with experts in aviation, we discussed strategies to transform the passenger experience and underscored our collaborative efforts to face industry disruptions with advanced identity management solutions.

AIRPORT OF THE FUTURE IS NOW

Following the show theme, “New Approaches for a New World,” we introduced the NEC Biometrics & Digital Identity Summit that featured a joint keynote, case studies and a panel discussion.

U.S. Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) participated in a joint keynote session that talked extensively about the collaborative work that TSA and CBP did to cut through bureaucratic “red tape” and get technology into the field as quickly, safely and efficiently as possible.

Our case study spotlighted the partnership with Star Alliance, Lufthansa and SITA to uncover how Star Alliance and NEC’s biometric identification platform improved the customer experience for frequent flyers at airports around the world. Click here to see the entire panel discussion.

The panel discussion included key representatives from Delta, TSA, Mastercard, Port of Seattle and ID2020. It revealed how to successfully collaborate, facilitate and scale new digital identity and biometric efforts on a global level.

Finally, the summit concluded with a virtual presentation from Japan Airlines. They shared insight into how facial recognition technology is powering experiences at airports and in stadiums in Asia.

See how NEC I:Delight Enables Travelers to Use a Digital ID to Personalize Their Travel Experience.

NEW APPROACHES FOR A NEW WORLD

On the show floor, the NEC I:Delight platform was highlighted with the help of our partners at SITA, Tascent and Smith Detection. To create a seamless journey throughout our booth, we showcased the NEC I:Delight platform running on SITA Smart Path. By demonstrating this technology, we were able to take attendees through a seamless journey on the show floor, highlighting the simplicity and security of managing their Digital ID. Using this application, travelers can expect shorter lines, faster identification, touchless services and a personalized customer experience during their journey.

Check out our photo gallery and learn more about the ways NEC and our partners take customer experience to new heights with aviation innovation on one platform.

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NEC, Star Alliance and SITA Team Up to Accelerate Seamless, Touchless Travel

NEC Corporation of America, Star Alliance and SITA are accelerating the future of touchless travel through a recent partnership agreement. Coming soon, loyalty customers of Star Alliance member airlines will be able to use their unique Digital ID across participating airlines and airports.

Star Alliance Biometrics, powered by NEC I:Delight, is an opt-in service that allows loyalty customers to create a unique Digital ID to unlock a personalized, touchless travel experience from reservation to destination. By connecting Star Alliance Biometrics to SITA’s Smart Path solution, the platform will be able to use SITA’s shared airport infrastructure already available in more than 460 airports.

NEC I:Delight platform, which is currently in use by Star Alliance member airlines at several airports in Europe, can be easily integrated with SITA Smart Path. The opt-in solution can quickly identify passengers with a high degree of accuracy, even when face masks or PPE are present.

Interested in learning more about this teaming agreement? You can read the full press release here.

You can also get a first-hand look into how Star Alliance Biometrics, powered by NEC I:Delight, is transforming the customer experience by watching this short video.

For more information about NEC’s aviation solutions, visit necam.com/aviation or complete the form below to schedule a virtual tour to see how we are refining the travel experience.

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Take a journey with us by accessing our 360 degree photo realistic tour in simulated real-world environments in Aviation, Federal Government, Healthcare and Retail.

Digital ID is Taking Travel to New Heights

As digital coupons and receipts are replacing typical “wallet clutter,” Digital IDs are replacing the way people validate their identity.

Many travelers are already opting-in to the use of Digital IDs to speed their way through bag check, security verification and boarding processes. When a Digital ID is created, travelers can select trip-specific choices that expire when the trip is complete – just like digital boarding passes. If the traveler consents to use the Digital ID for transactions like retail or hospitality, those authorizations will remain active in their profile until the traveler chooses to disable it. The Digital ID is entirely under the owner’s control at all times.

The NEC Aviation team has created an eBook that explains the digital transformation taking place in commercial air travel using a Digital ID.

Below is a three-page preview of our eBook. Click here to learn more or fill out the form below to download the entire eBook.

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Star Alliance Biometrics streamlines boarding process with NEC I:Delight identity management platform

Star Alliance Biometrics launched last month, giving loyalty customers of the world’s largest global airline alliance a quicker, cleaner path through airports in Frankfurt and Munich, Germany. Lufthansa and SWISS International are the first airlines to implement Star Alliance Biometrics. In time, Star Alliance plans to make the service available to all 26 of its member airlines. NEC is proud to be the technology partner powering the new service with the NEC I:Delight identity platform software.

Star Alliance has a strong reputation for innovation in the airline industry. Upholding its commitment to listen to customer expectations and elevate the customer experience with cutting-edge solutions, Star Alliance decided two years ago to leverage NEC’s biometric and identity management platform to accelerate airport processes and alleviate bottlenecks.

That forward-thinking objective positioned Star Alliance as a problem-solving leader during the current pandemic, to use contactless biometrics to create hygienic, touchless checkpoints. Travelers who opt-in to use the Star Alliance Biometrics service simply check-in at each kiosk with a selfie rather than handling physical documents face-to-face with airport personnel.

As Star Alliance CEO Jeffrey Goh recently stated in a joint press release with Lufthansa Group, “Biometrics solutions are important as we move forward for the industry and for airports. First and foremost, it will offer a seamless customer experience. Second, it will offer the hygiene safety experience that customers are expecting coming out of the coronavirus crisis. But importantly, for many, many airports, infrastructural constraints have been a problem. And biometrics solutions will take away those infrastructural concerns.”

Register once, use often

As the Star Alliance Biometrics service expands over time, it will be interoperable among participating airlines and airports. As Alliance members adopt the technology and as air travel rebounds for the “next normal,” customers will be able to move seamlessly across the growing global network with a single secure digital ID.

Loyalty program members may opt-in using an app to scan their passports and snap a selfie. NEC technology validates the authenticity of the passport and the traveler’s biometrics to prevent spoofing or identity theft. NEC I:Delight is developed with privacy in mind, and this commitment to customer security and privacy was a key factor in Star Alliance’s decision to develop its platform with NEC.

Participants control their digital ID by selecting the partners who may access it. At the airport, authentication is intuitive in any language: Passengers face an integrated camera in a kiosk at the security zone and boarding gate.  In the blink of an eye, the identity platform checks passengers against the saved flight manifest data, quickly producing a prompt for the traveler to continue through the checkpoint or to check-in with security or an airline agent.

The NEC I:Delight platform’s capabilities can also be extended to assist with Wayfinding in airports and enable Face Pay for purchases at duty free stores. Face Pay uses the same NEC protections for secure access to a participant’s account. Beyond the airport, the entire travel ecosystem can be enhanced with I:Delight by implementing face recognition in hospitality, retail, entertainment, car rental and other transportation.

Biometrics in the face of COVID

Face coverings create a challenge for many face recognition algorithms. Some masks cover more than half of a face, and this pandemic has seen a surge of new face mask styles, textures and patterns. NEC continually invests in improving its biometric algorithm – already the industry’s fastest and most accurate – and NEC has risen to the challenge.

The NEC face matching algorithm has proven its accuracy even with a face mask. Identity verification can occur in as little as 1.5 seconds –much faster and more accurate than human analysis with the face mask lowered.

NEC’s commitment to innovation over its long history and our consistent top ratings across biometric solutions led Star Alliance to choose NEC as the technology partner for its biometrics platform. CEO Jeffrey Goh says Star Alliance wanted a reliable partner that could give airline members confidence that they will continue to have secure and forward-thinking solutions that support the alliance’s reputation as a technology leader.

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NEC Visionary Week: Insights from Global Problem Solvers and Tech Influencers

For 20 years, NEC’s iEXPO showcased solutions for society, attracting more than 30,000 attendees from around the globe.

This year, NEC is reimagining the iEXPO and introducing NEC Visionary Week as a virtual event, Tuesday, December 1 – Friday, December 4, 2020. In addition, NEC is making the highly relevant conference free to attend as a gift to clients and industry colleagues. With greater access, safety and convenience, the flagship forum is expected to draw a record number of attendees worldwide.

Agenda Highlights: December 1 and 4, 2020
Packed with powerful insights that will fuel future decisions, registration is open now for NEC Visionary Week. Be inspired by ideas for conquering COVID-19 and carving out a new normal, harnessing AI, 5G and digital transformation to improve economies, business operations and our societies.

Key sessions featuring solutions from NEC Corporation of America, include:

How Star Alliance Biometrics Will Significantly Improve the Travel Experience
December 1, 4:50 – 5:25 p.m. CST
This fireside chat spotlights the newest technologies elevating customer experience, while focusing on safety and security to rekindle the love of travel and restore travelers’ confidence in the post-COVID 19 world. Learn how Star Alliance, the world’s largest airline alliance, and NEC are working together to speed airport transit touchpoints, including seamless, touchless airline check-ins.

Join an enlightening discussion about the latest facial recognition technology and encrypted personal identification. Find out how the biometrics solutions protect personal data and maintain compliance as the customer journey becomes more enjoyable and hassle-free.

Speakers:
Jeffrey Goh, Chief Executive Officer, Star Alliance
Raffie Beroukhim, SVP & Chief Experience Officer, NEC Corporation of America
Jason Van Sice, Vice President, NEC Corporation of America

Cloud Communications Helps U.S. Major League Soccer Club Bring Fans Back to the Stands- VIRTUALLY
December 4, 12:40 – 1:15 p.m. CST

Despite the pandemic, one Major League Soccer team has been able to stay connected with fans. How? Using advanced cloud communications solutions.

NEC and Intermedia Cloud Communications have partnered to bring cloud communications and collaboration solutions. From business phone and chat to video conferencing and file management, the solutions are flexible and scalable in bringing teams and people together.

Join the lively panel discussion about keeping fans engaged and excited! Experience the cloud services and how the tools empower communications and remote collaborations.

Speakers:
Michael Gold, Chief Executive Officer, Intermedia Cloud Communications
Ram Menghani, President, NEC Enterprise Communication Technologies Inc.

The robust speaker lineup also includes:

How Artificial Intelligence Will Conquer the Coronavirus, And Beyond
December 1, 11:35 a.m. – 12:10 p.m. CST

Keynote speaker, Dr. Michi Kaku, Professor of Theoretical Physics at City College of New York, says AI will conquer the coronavirus. Analyzing vast quantities of raw data from social media, cell phones, drones and search engines, AI will detect super-spreaders and stop the virus in its tracks. Dr. Kaku will describe the Fourth Stage in technology with artificial intelligence and biotechnology. Join us to find out why Dr. Kaku is promising a brighter and more prosperous economy and way of life!

5G Open vRAN: Delivering Innovative Digital Services & Sustainable Social Life
December 1, 3:30 – 4:20 p.m. CST

As 5G networks become more widely deployed, operators are looking at the Open & Virtualized RAN architecture to better support next-generation networks. Learn how Telefónica is creating social values based on Open RAN that will increase automation, bring services to market faster, improve security and enable business efficiencies.

Speakers:
Enrique Blanco, Chief Technology & Information Officer, Telefónica
Akihiko (Kiko) Kumagai, Senior Executive Vice President, NEC Corporation
Nozomu Watanabe, Senior Vice President, NEC Corporation
Mayuko Tatewaki, Service Provider Solutions General Manager, NEC Corporation

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NEC Future Creation Forum: New Commons – New Values Towards a Sustainable Future
December 1, 5:30 – 6:25 p.m. CST

Mr. Jeremy Rifkin, American economic and social theorist and author of The Zero Marginal Cost Society, presents the “NEC Future Creation Forum.” Join an eye-opening discussion on the new value standards. Envision a future that achieves a prosperous human society, while maintaining a sustainable planet—beyond the next normal.

NEC Visionary Week will offer insights from global problem solvers, technology innovators and thought leaders. Join us to propel our world and industries forward!

For more information and to register, visit https://global-event.nec.com/nvw2020