Tags: customer experience

From Screening to Experience: How Biometrics Are Changing Venue Security 

Posted by Aneta Ciurkot on Posted in Biometrics, Enterprise, Events Tagged , , , ,

The best security doesn’t look like security at all. It looks like ease. Like flow. Like a guest walking through an entryway without hesitation, unaware that the moment is already protected. 

Stadiums, arenas and entertainment venues face an impossible balancing act: make 60,000 people feel safe, but don’t make them feel watched. Keep bad actors out, but let joy in. Show strength, but remain invisible.

Read the arena case study >

The Limits of Traditional Security

Metal detectors. Bag checks. Turnstiles. These tools work—but they’re slow, visible and one-size-fits-all. They also create bottlenecks, increase staffing costs and sometimes, do more to intimidate than to deter. 

What they can’t do is tell you who someone is—or whether they belong there. 

Facial biometrics flip the equation. Instead of asking guests to prove their identity, NEC’s system recognizes them at a glance, securely, silently and in real-time. 

How Facial Biometrics Works 

  • As a guest approaches a checkpoint, a high-speed biometric camera verifies their identity. 
  • Liveness detection confirms it’s not a photo, video or mask. 
  • The system checks against a list—VIPs, season ticket holders, banned individuals, flagged persons. 
  • The process completes in seconds. 

IT-Friendly and Future Proof Infrastructure That Adapts 

Unlike costly physical redesigns, NEC’s facial biometric technology can be installed flexibly—on gates, kiosks, mobile stations. They integrate with existing access control and ticketing systems, ensuring security doesn’t require a venue overhaul. And during off-hours, the same tech can secure back-of-house areas, manage contractor and staff access.

Trust Through Transparency 

Fans don’t need to know every layer of your security stack. But they do need to know you care. NEC’s opt-in facial recognition lets guests enroll voluntarily, with full data transparency. It offers: encrypted storage, strict access controls and alignment with global privacy standards. 

When fans feel protected—not policed—they come back. They spend more. They recommend your venue.

Read how NEC Digital ID is transforming the arena experience >

A New Standard for Smart Venues

The next generation of arenas won’t just be bigger or louder. They’ll be smarter. More responsive. More attuned to the balance between immersion and protection. 

Talk to our team today how we can improve safety and experience at your venue.

What Really Matters for Exceptional Customer Support

Posted by Eugene le Roux on Posted in Contact Center, Customer Experience, Nearshore Tagged , , , , ,

Automation and AI are changing customer experience. Reshaping how call centers operate, and how agents interact with customers. Despite the visibility and efficiency such technology brings, exceptional customer service still comes down to one factor – the all-important call center agent. That essential human touch.

At NEC, we believe outstanding customer service starts with a strong commitment to our contact center agents.

We use a Six Sigma/DMAIC (Define, Measure, Analyze, Improve and Control) approach to monitor agent performance, enabling us to deliver exceptional customer experiences. By constantly analyzing and refining how things are done, our agents know what’s expected of them and are confident in what they do.

We provide extensive training, state-of-the-art technology, and constant encouragement. The result is an employee turnover rate of just under 4% over the past 12 years. Startling compared to average turnover of 40-45% in the Philippines [1], 38% in India [2], and 36% in the U.S. [2].

NEC Nearshore Services include:

  • Inbound Contact Center Services – Customer service, technical support, help desk, and 24x7x365 support services.
  • Outbound Contact Center Services – Direct sales, appointment scheduling, notifications, reminders, and surveys.
  • Consolidated Service Desk – IT support (L1/L2).
  • Hybrid Services & Disaster Recovery – Disaster recovery solutions that balance workloads between the U.S. and nearshore operations, providing service desk, augmentation services, and back-office support.
  • Back Office Operations – Tax and accounting, customer service, administration, IT support, and HR.
  • Supply Chain and Dispatching – End-to-end logistics support, including dispatch services.
  • Contact Center Platform Solutions – Cloud-based omni-channel contact center platform.

With advanced analytics and NEC Generative AI, we help you unlock the full potential of your customer support offerings. We have the talent, technology, and expertise to elevate your customer experience. Learn more by visiting NECAM.com/Nearshore.

NEC’s Facial Biometrics – Revolutionizing Security in Social Media

Posted by Micah Willbrand on Posted in Biometrics, Digital ID, Security Tagged , , , , ,

Welcome to the latest chapter in our exploration of biometric technology’s transformative effects across various industries. Today, we delve into social media—a space where digital identities are as crucial as ever. NEC is at the forefront, introducing a pioneering facial recognition biometric system reshaping user registration and account recovery processes.

The Advent of NEC’s Facial Recognition in Social Media

In the bustling sphere of social media, security is a paramount concern. NEC’s facial biometrics technology emerges as a beacon of protection, offering a robust solution to the challenges of digital identity verification.

Streamlining User Registration and Recovery

  • Simplified Sign-Ups: NEC’s system transforms user registration by utilizing a selfie to create a secure biometric profile, enhancing the user experience immediately.
  • Password-Free Recovery: A forgotten password no longer means a tedious recovery process. A simple live video selfie is all it takes for real-time identity authentication, courtesy of NEC’s advanced algorithms.

A Leap in Confidence Building

Integrating NEC’s biometrics in social media platforms assures a previously unattainable security level. Users can rest easy, knowing their digital presence is safeguarded against unauthorized access—a significant leap forward in building user confidence.

NEC’s Biometric Authentication: How It Works

NEC’s system is elegantly designed to integrate seamlessly with your social media applications, crafting a unique digital token as individual as the user’s face.

  • At Registration: Users capture a selfie, establishing their biometric template, securely housed within their device.
  • For Account Recovery: A short video replaces the traditional security questions, with NEC’s system ensuring authenticity through multiple biometric templates.

Advancing Beyond Conventional Security Measures

NEC’s biometric technology redefines security in social media, providing a personalized and efficient user experience while upholding an unprecedented security standard.

  • User-Centric Security: Focusing on user convenience, NEC eliminates the cumbersome password reset hurdles, ensuring a smooth, secure, and efficient process.
  • Fraud Prevention: The system’s precision in biometric verification stands as a sentinel against fraudulent account activity and identity theft.
  • Adherence to Privacy Regulations: Designed with privacy at its core, NEC’s solutions meet the rigorous global standards for data protection.

The NEC Difference in Social Media

NEC’s biometric solutions are the product of decades of expertise, recognized for their unmatched speed and accuracy. Our unwavering commitment to innovation ensures that our algorithms meet and exceed the evolving security challenges.

NEC’s legacy as a trailblazer in biometrics and digital identity services, NEC continues to invest in its algorithms, maintaining its edge through a robust R&D commitment.

Conclusion: A New Paradigm for Social Media Security

NEC is setting a new standard for security in social media with its facial biometric technology. This innovation promises to revolutionize the user experience, providing a secure and streamlined approach to digital identity management.

Join us as we continue to uncover the potential of biometrics across various sectors. Share your thoughts and join the conversation about the future of digital security in social media.

Call to Action

Are you looking forward to our upcoming discussions? Stay tuned for our next chapter on biometric authentication’s privacy and security implications In the meantime, we invite you to share your insights on NEC’s impact on social media security and join the ongoing dialogue in our community.

References/Resources

To learn more about NEC’s digital ID solutions and their application in social media security, we encourage you to visit NEC Today for a wealth of informative articles, case studies, and the latest updates on advancements in biometric authentication technology.

All Chapters –

On-Prem To The Cloud In A Day

Posted by Joe Salisbury on Posted in Cloud, Contact Center, Customer Experience Tagged , ,

A roadmap to an omnichannel contact center experience

A one-day cloud migration might sound unrealistic. Especially for something as fundamentally important as your contact center. But it isn’t.

We’re not talking about a rip and replace migration. More of a steady and phased in approach. Where your existing on-premises contact center is upgraded to an advanced on-prem omnichannel solution that puts an end to fragmented touchpoints allowing you to effortlessly connect with customers how they prefer.

On-Prem To The Cloud In A DayNEC and our alliance with T-Metrics – one of the only remaining on-prem or private cloud contact center providers available – makes this possible.

  • Modernize your existing infrastructure to an on-prem advanced omnichannel contact center solution your company needs for amazing customer experiences
  • Increase your call agent accessibility and responsiveness by effortlessly working across voice, web chat, email, video conferencing, social media and text interactions with a single and intuitive solution
  • Then when you’re ready – whether next month, next year or even further down the road – move your contact center to a private cloud experience and do it in a single day

It’s the control, safety and scalability you need for the best caller experiences possible.

  • Insight from 180+ pre-set reports, agent scorecards, sentiment analysis, post surveys and performance analytics keeps you informed and in total control
  • Being FedRAMP and StateRAMP authorized means you can be confident as we adhere to the demanding safety and security standards of both these programs
  • Being compatible with most UC voice infrastructure, you might not even have to change your existing tech stack

But most importantly … it’s contact center modernization totally on your own terms.

With NEC and T-Metrics, stay on-prem for as long as you want, have the robust omnichannel capabilities you need and your customers expect … and when or if the time comes move seamlessly to a private cloud with no loss in ability or service. And be up and running in a day.

Take a closer look at this highly flexible solution

Interested in seeing our solution in action?

Call us at 1-844-NEC-SAVE or use the form below to schedule a demo.

4 Steps To Take Now – If Not Ready For A Cloud Contact Center Just Yet

Posted by Joe Salisbury on Posted in Cloud, Contact Center, Customer Experience Tagged , ,

Moving to a cloud-based contact center is a significant decision. One that requires careful consideration and planning.

If you’re not prepared for such a change just yet, that’s fine. Stay on-premises. But there are things you should start doing now to elevate your on-prem capabilities and to ensure you’re ready for the cloud if or when the time comes.

  1. Conduct a thorough assessment of your existing infrastructure. With a comprehensive understanding of your current setup, you’ll have a firm grasp of what’s working and what’s not. From this you can prioritize a roadmap on how to improve your existing contact center performance and establish a clear path for future cloud adoption. Don’t have the resources or expertise? Keep reading. I have a solution for this.

  2. NETWORK CONNECTOptimize your on-prem contact center with a modernization strategy. By maximizing the capabilities of your current operations you can position your organization to deliver the best possible customer experiences, bridge service gaps and equip your agents and supervisors to be most responsive and productive. This – especially if you migrate to an omnichannel on-premises model like the one offered by NEC through its alliance with T-Metrics – will set a foundation for a smoother transition to the cloud when the time is right.

  3. Consider a hybrid approach by combining on-premises services with cloud alternatives. This will enable you to strategically leverage the benefits of the cloud selectively while maintaining control over your existing contact center experiences. This gradual introduction will better familiarize you with the capabilities and advantages cloud services offer and determine the best-fit solutions for your organization, its call agents and ultimately – and most importantly – your customers.

  4. Take advantage of third-party free assessment offers. They provide a unique opportunity for a fresh perspective, a deeper understanding of emerging technologies and alternative approaches to what already exists. It’s access to insight and expertise that might not be readily available in-house or go unnoticed during an internal evaluation. We offer such free assessments so reach out if interested.

While you may not be ready for the cloud at this moment, these steps will help ensure your contact center stays relevant. Plus keep it aligned with the needs of your business and the service expectations of your customers … while better preparing you for a cloud move if or when the time comes.

Whether on-premises, in the cloud or a prem-to-the-cloud experience, NEC can help. Learn about our full contact center capabilities.

Reach us directly at 1-844-NEC-SAVE or use the form below.