Putting Dynamic Communications At The Center Of Business

Inaccessibility and non-responsiveness are no longer acceptable in today’s business environment.  It isn’t prudent in winning or retaining customer loyalty; it doesn’t foster internal teamwork; nor does it help in building a sustainable brand reputation.  Plus, from a technology perspective, there really isn’t an excuse for lengthy lags in responsiveness, productivity or collaboration.

Unified Communications (UC) with its integrated approach to advanced voice, mobility, messaging, video and audio collaboration and communications apps, enables organizations of all sizes to effectively manage the how, when and where of their connectivity.  Yet to create such an accessible and dynamic work environment, having the right foundation is essential.  A communications platform that is capable of reliably and quickly facilitating and right-sizing how, when and where regarding its accessibility across and beyond the enterprise.

NEC has been recognized by industry experts as having one of the highest levels of customer satisfaction among UC vendors and providing customer solutions with one of the lowest total cost of ownership in the market.  So what performance factors determine the company’s highly reliable and virtualized UC environments?



Operational & Service Scalability
Interoperability and accessibility are central to agile enterprise operations from an operational and customer service standpoint. Communications systems have to be dependable, sizable and adaptable. But they also must remain manageable. NEC’s UNIVERGE® SV9500 UC solution probably best illustrates how the company is meeting these requirements. Developed for larger and geographically dispersed organizations, this communications solution robustly supports voice, unified communications as well as unified messaging and it is all done from a single point of management. In spite of such broad capabilities, the SV9500 is among the simplest UC-capable systems to configure and integrates simply into existing IT technology as a fully interoperable IP or digital system. There is also a virtualized software model for those seeking more extensive competencies and a new SV9500SE model that brings the SV9500 and its many abilities to smaller-sized organizations.

When it comes to scaling customer service, it is all about meeting if not exceeding expectations. The UC Contact Center suite for the SV9500 exemplifies such front line attention through its fast and efficient handling of customer calls. Able to control high call volume using intelligent routing, inquiries get evenly distributed among contact agents to reduce hold time or can be skill-based to best match queries with the most appropriate representative. Additional agents can even quickly sign in during peaks or purges in caller activity to ensure optimal responsiveness. And to lessen the chance of call abandonment or caller frustration, options such as automated call back and queue announcements can keep those on the line engaged and provide them with control over how their call gets handled. With additional options such as chat, email or voice, callers can truly interact and get the information they need in the manner that they like best.

Collaborative & User Accessibility
Openness and transparency and the capability to react quickly defines what it means to be a highly-connected workforce. Through improved access to critical apps and by knowing when and how to best reach someone, tasks get completed quicker and more easily. When complete suits of user-centric UC and collaborative apps are consolidated into one highly available client, teamwork becomes streamlined. NEC’s SV9300 solution makes all this possible for mid-size organizations with up to 1,500 potential users. By supporting collaborative apps as instant messaging, group chat, audio and video conferencing along with presence technology and intelligent call routing, unencumbered communications can be realized across grouped and dispersed individuals, teams and environments. The fact that the platform’s mobility apps are out-of-the-box ready and compatible across Apple® iPhone®, iPad® and Android™ devices ensures quick deployment and uninterrupted adoption. Equally as important, this compatibility averts any need to replace or reinvest in existing technology and avoid time-consuming and disruptive operational modifications.



Brand Sustainability
Brand memorability depends on the experiences provided. Each and every interaction – whether interpersonal or electronic – has the potential of enhancing or detracting from an organization’s reputation. As a hub for so many apps, communications systems can be instrumental in understanding which applications and devices are promoting or hindering brand loyalty and employee productivity. Intuitive, feature-rich call accounting systems can provide complete visibility into UC usage and the means to effectively evaluate performance. This is why NEC includes a secure and modifiable administration and expense management system with each SV9000 Series communications platform, even for the SV9100 designed especially for smaller-sized organizations. So even smaller companies can benefit and alter their practices by effortlessly scrutinizing how their communications system and collaborative apps are creating brand ambassador moments.

Interested in how NEC – a global leader in the call control market – can optimize your workforce across and beyond the organization? Contact us now and find out …

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Expanding The Effectiveness Of Enterprise Security

Time is probably the most significant factor when it comes to protecting company premises. The speed in which a potential threat is identified and reliably assessed is pivotal in lessening possible harm to property and those within an organization’s facilities.

Whether an unlawful entry or a malicious act, the ideal security strategy is one that stops an incident before it actually has the chance to occur.  Technology that delivers increased awareness is helping to make this a reality.

Today’s advanced technologies are making areas previously considered un-securable safer – Take for instance fiber optic transmission and machine-artificial intelligence.  By combining self-learning with fiber optic sensing – as used in NEC’s Intelligent Perimeter Intrusion Detection System – suspicious activity can be located and classified over large areas and sites prone to challenging conditions. Being immune to electromagnetic interference, impervious to seasonal changes, capable of producing few false alarms and higher detection rates and requiring no electrical field power to function makes this cutting-edge technology a practical and effective security addition.

Automation is quickening response time – Even established security practices are being transformed by advances in technology such as the use of high-level algorithms.  One such area:  Video surveillance.  Hours of manual examination and the prospect of human error are being outdone by automated pre-set analysis.  NEC’s Enhanced Video Analytics solution – officially known as NEC EVA™ – is an example of such capability.  By being able to simultaneously process live and pre-recorded video based on set criteria, suspicious individuals, objects or questionable behavior can promptly be recognized and investigated.  Capable of also aligning cameras with multiple watchlists and custom alerts makes threat prevention that much easier and thorough.


Device-based applications are simplifying security through self-service functionality – Pen and paper registration, generic visitor card controls and physical security checks can soon become a thing of the past.  When tablet devices are loaded with facial authentication software – as it is with NEC’s Front Desk Assistant – security gets streamlined and more transparent.  Self-registration, photo badge creation and arrival notification all become automated through a single touchpoint handled by the visitor. Digitalized activity logs make for ready-to-read and sharable reports for in-depth insight into daily and repetitive facility traffic for greater awareness of what is occurring and with whom.


An increasingly connected workforce is making security alerts more targeted and immediate – Should a 911 call occur, push notification software gets the word out broadly and in varied ways.  Emergency messaging by voice, email, text or a combination of all – all achievable using NEC’s UC Emergency On-Site Notification – can advise first responders on where to go and the type and severity of a situation they might face.  This same functionality can also keep people in close proximity updated and vigilant or should an event prove to be a false alarm it can swiftly broadcast a cancellation or an all clear.

Looking for ways to strengthen your enterprise security practices?
Learn more about how NEC can help minimalize vulnerabilities to enterprise security threats – explore now

NEC Corporation of America

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Fill out the form today and we will get back with you.