A Message from the Office of Mark Ikeno, President and CEO of NEC Corporation of America

As events have unfolded this past week, many of us have gone through a spectrum of emotions. Sadness, anger, grief, frustration, and a strong desire for change all come to mind.

George Floyd’s death is unfortunately just one recent event in a long history of similarly tragic incidents across the country, and we recognize that the current increased focus on systemic racial justice issues is long overdue. We stand with those who are grieving and hurting and support those working to eradicate racial injustice in our society.

We understand that the brighter world we strive to orchestrate will never exist while systemic racism and other forms of social injustice continue to oppress the Black and other marginalized communities.

To those of you powerfully explicating and combatting these complex problems, we appreciate your work, we are paying attention, and we are committed to being part of the solutions.  Although we do not yet know exactly what those solutions will entail, we are listening, we are watching, and we are broadening and deepening our ongoing dialogue about the multifaceted issues at the intersection of racial justice, human rights, and technology.

To our law enforcement, first responder, and public safety customers who are dedicated to protecting and serving individuals of all races, religions, genders, and sexual orientations, we recognize the challenges you face and how difficult it must be to see so many of our communities so divided. We are committed to continuing to partner with you and the communities you serve to cooperatively ensure that our efforts to make society safer equally make society more just and inclusive.

We are here to support our employees, our customers, and all those taking a stand against injustice as we all band together, the way we must, to employ our individual and collective skills and resources to shape a better future for the world.

Sincerely,
Mark Ikeno
President & CEO
NEC Corporation of America

What’s New with UNIVERGE BLUE? Now Announcing General Availability for U.S. Partners

Last month, NEC announced the launch of the new generation of our UNIVERGE BLUE™ cloud communications portfolio.

Today, I am extremely excited to share that UNIVERGE BLUE CONNECT and ENGAGE are now generally available for NEC’s U.S. Business Channel Partner Community. This is phase 1 of a global rollout during 2020 that will ultimately include partners around the globe by 2021.

What is NEC UNIVERGE BLUE™ CONNECT and UNIVERGE BLUE™ ENGAGE?

Businesses need the ability to communicate and collaborate from anywhere at any time, both internally and externally. They need tools that are easy to deploy and use, and provide users with an integrated experience. The need for a flexible and adaptable solution to support a remote workforce will extend beyond the current COVID-19 pandemic and we built this solution with this in mind.

UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are born-in-the-cloud solutions designed specifically for businesses of all sizes and the channel partners who serve them. Built on innovative and proprietary technology, the solutions are elegant, reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

Our cloud-based unified communications platform, UNIVERGE BLUE CONNECT, combines a full-featured cloud-based phone system, team chat, video conferencing and online meeting plus file backup, sync and share, all available to users through desktop, web and mobile applications. CONNECT helps improve the communications and collaboration of businesses, while being easy for channel partners to sell, install and support.

Our fully featured Cloud Contact Center as a Service solution (CCaaS), UNIVERGE BLUE ENGAGE, combines robust functionality with carrier-grade reliability and world-class deployment and support services. It’s designed to fit business needs from the small, single channel to the large and sophisticated omni-channel environment, and can help any business differentiate from the competition where it matters most – the customer experience.

Brought to Market Exclusively through NEC’s Business Partner Community

NEC prides itself on its commitment to building strong relationships with our channel partner community and delivering true innovation, and our new generation of UNIVERGE BLUE strengthens this commitment.

Last month, we spoke with industry analyst Elka Popova, Vice President at Frost & Sullivan, about the news. “NEC has the opportunity to accelerate the conversion of its vast and entrenched customer base to cloud services such as UCaaS, CCaaS, meetings, and file sync and share,” said Popova. “The partnership will also greatly improve NEC’s and its dealers’ competitive positions as they will be able to capitalize on the ongoing customer migrations to cloud services. This will result in new revenue opportunities, more predictable revenue streams and stickier customer relationships for NEC and its channel partners.”

Available today through NEC’s Business Partner community, UNIVERGE BLUE CONNECT and ENGAGE complement NEC’s existing offerings, while creating new opportunities for partners to earn increased revenue through new programs designed to facilitate deeper customer relationships.

NEC Channel Partners can choose between three different go-to-market models:

  • Customer Ownership
  • Revenue Share
  • Agency Model

The Customer Ownership and Revenue Share models are now available for Channel Partners located in the United States, with the Agency Model being available in June. For NEC’s loyal Canadian Channel Partners, a launch date will be announced very soon.

Here’s What Our Partners are Saying

NEC gave a handful of exclusive partners early access to UNIVERGE BLUE CONNECT and ENGAGE. The partners were able to test the product first-hand and get it in front of select customers. In just the past month, NEC has received overwhelmingly positive feedback. Here’s what they had to say:

  • “Forerunner Technologies is extremely excited about NEC UNIVERGE BLUE CONNECT and the NEC/Intermedia relationship. Our clients have a pent-up demand for this dynamic delivery model and the migration to the cloud with advanced collaboration applications. This model is unique in comparison to other UCaaS offerings and allows Solution Integrators better ability to control the end user experience while keeping costs in line. Congratulations to NEC on this move!” – Paul Diesu, CEO of Forerunner Technologies

  • “We’re excited to take part in the full launch of the new NEC UNIVERGE BLUE! This will be a turning point in the future of NEC UCaaS solutions and sales, and looking forward to presenting the fresh new look to our current customers and new prospects.” – Scott Ellman, Director of Sales, Advanced Communication Solutions

  • “NEC Blue delivers a complete public, private and hybrid cloud offering to NEC SI Partners. The NEC Blue allows the SI to deliver this offering in an Ownership, Revenue Share or Agency Model. NEC Blue Team provides Inside Sale Support, Marketing and technical support to the SI, allowing the SI to engage in any opportunity. DTC has engaged NEC Blue Team in multiple call center opportunities. NEC Blue can provide a simple to very advance call center solution. A truly SI centric model.” – Gordon Maccani, President, Digital Telecommunication Corp

I couldn’t be more excited for NEC and our partners as we deepen our roots in the UCaaS and CCaaS markets and help our customers transition to the cloud. So come join us, it’s going to be a fun ride! For more information on UNIVERGE BLUE CONNECT and ENGAGE, visit http://univergeblue.com. Or, if you’re interested in learning more about our Channel Partner Program, reach out to us via the form below.

Become a Partner

We welcome your interest in our products, solutions and services. If you have any questions about the Channel Partner Program, please submit your query below.

Save Money and Take Control of Your Telecom Environment by Switching to NEC’s Network Connect

Our "new normal" requires businesses to decentralize their workforce and allow team members to work from home. The new surge in phone activity, video conference calls and virtual meetings puts a strain on networks – including Zoom, Skype, Webex and FreeConferenceCall.com – leading to busy signals, audio issues, video latencies and an extreme increase in monthly telecom costs.

Because employees are working remotely, removed from their usual IT support structure, many organizations are experiencing an uptick in incoming help desk calls. Additionally, external customer support calls and internal calls to and from colleagues are overloading call centers and networks, and slowing productivity. Many industries such as healthcare, banking, state and local government and online retailers are currently facing much higher than normal call volumes, resulting in excessively high phone bills.

Call 1-844-NEC-SAVEto speak to an expert today!During this unprecedented time in history, organizations are being challenged to cut costs while maintaining the same level of productivity, and employees are being challenged to work and communicate differently. NEC has a solution to help organizations support the sudden influx of remote workers and increased call volume while mitigating financial pressure and network vulnerabilities that could be festering as a result: NEC Network Connect.

Finally, The Ability to Control Your Telecommunications Network Traffic

With the use of intelligent call routing, artificial intelligence (AI) and machine learning, NEC Network Connect establishes the most optimal and cost-effective call path, reliably and securely, saving organizations 30% or more.

Don’t be dependent on a single carrier with a single connection. NEC Network Connect utilizes hundreds of carriers, efficiently and transparently, so that every call is completed and telecom prices remain affordable.

Automated voice network monitoring and remediation is built into Network Connect so all calls are automatically routed around network outages, assuring your customers and colleagues can reach you on the first call. Network Connect routes each call through to the most cost-effective network by avoiding carriers that are charging fees and above-average prices, helping reduce voice network costs during a time where call volume is at an all-time high.

With NEC’s Network Connect, organizations gain more insight and control of you’re their entire telecom environment.

Gain Reliable Phone Lines at Reduced Operating Costs

Even though current circumstances have put physical restraints on many businesses’ operations, certain industry demands, like customer support, are higher now and remote workforces are busier than ever. Consumers are frequently reaching out to remote customer support lines to ensure they are being supported and logistics are operating smoothly. While an increase in customer call volume can improve customer satisfaction and loyalty, it can also result in excessive phone bills as well as carrier overload.

Today more than ever, these businesses and industries are looking to save money and cut unnecessary costs. Companies must continue to offer high quality customer service. Employees and teams must be able to connect and collaborate. Now is not the time for busy signals, dropped calls, unavailability and excessive phone bills. Collaboration and customer service require that calls are answered, and lines of communication are always reliable.

Reduce Telecommunications Costs by 30% with NEC Network Connect

Increase Network Visibility and Control

According to Bernstein Research, video conferencing company Zoom has added more users in the first few months of 2020, than in all of 2019. The challenge with Zoom or other conference lines is the lack of control and network visibility.  Mission critical networks, such as 911, healthcare, public safety and education, need reliable, secure networks for connecting.

To support your workforce, your IT and Call-Center personnel require visibility and control into organizational voice network traffic through a singular management interface across a multi-site or multi-national network. By switching to a voice network provider that offers enhanced network visibility into call traffic, organizations can see if 800 numbers are being misused and if certain numbers are dormant or have engaged in non-compliant activity during remote calls.

Maximize Productivity and Security for Your Remote Workforce

As organizations reevaluate their plans, now is an ideal time to seamlessly upgrade to NEC Network Connect. NEC has provided unified communications solutions globally for generations and can work with your implementation team to define a path forward.

The transition to NEC Network Connect is quick and seamless, requiring no additional infrastructure or changes in business operations. Simply make the switch from your current provider to maximize control of your telecom environment and to start saving money today!

Please give us a call today at 1-844-NEC-SAVE to start saving or schedule a consultation to see how NEC Network Connect can work for your organization.

Contact us and find out how NEC’s Network Connect can work for you!

A Solid Platform for a Touchless World

In a matter of months, the COVID-19 pandemic has swept the globe, fundamentally altering social paradigms and prompting governments, businesses, and the public to seek new ways of interacting. Even after the current crisis passes, it will take time to recover, and many aspects of daily life may never be the same.

In the “new normal” to follow, we expect the current emphasis on public health and safety to continue unabated, making the ability to travel, shop, and work without the use of tangible identification or credit cards, touchscreens, or digital signature pens higher priorities. To individuals and organizations alike, technologies that support both frictionless access and social distancing measures are now more important than ever. Solutions that satisfy these emerging needs will require two components:

1

Making touchpoints “touchless” to reduce the spread of infectious diseases

2

Providing an advanced, robust, and scalable platform to support hygienic customer experiences

Combined, these components offer a new, revolutionary approach to Digital Transformation (DX), which will enable personal identification via digital technologies to interconnect people—including corporations and local and national agencies—and processes. Participants who opt in to DX technologies can benefit from enhanced digital services that securely, efficiently, and hygienically permeate all facets of life.

Through many years of work with governments and enterprise partners, NEC
has developed technologies that can eliminate the need for physical interaction
when identifying individuals. Although we began our journey toward touchless technology long before the current crisis, the COVID-19 pandemic has provided a new perspective on the importance of our solutions to essential workers who are on the frontlines to ensure our safety and security. Our commitment to support these workers is one of many factors that have driven the implementation of our biometric and AI solutions for multiple purposes, including aviation and immigration.

NEC sends its heartfelt thanks to essential workers and first responders who put their own lives on the line to keep us all safe.

An example of our touchless technology at work in aviation is NEC’s implementation of the first curb-to-gate biometric terminal in the U.S. with Delta Air Lines, in partnership with the U.S. Customs and Border Protection (CBP), the Transportation Security Administration (TSA), and Hartsfield–Jackson Atlanta International Airport (ATL). Our curb-to-gate solution enables rapid identification and real-time screening of passengers. Travelers flying to an international destination can choose to use face recognition technology to check in at the self-service kiosks, drop bags at the check-in counters, go through the TSA checkpoint, and board a flight without requiring a physical ID card or boarding pass. Not only are our solutions more efficient, they are more hygienic with reduced risk of contamination, and they help streamline and secure customer interactions.

While integrating thermal sensors is the first step in addressing the COVID-19 pandemic, implementation of secure, touchless access requires sensor fusion. NEC’s award-winning biometrics solutions, including face and iris recognition, coupled with our cutting-edge technologies in behavior detection, body recognition, video analytics, and artificial intelligence, provide the tools to ensure successful implementation of touchless technologies.

Please see NEC’s “Vision of a Touchless World” exclusive whitepaper below.

How can we help?

Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

Introducing the New Generation of UNIVERGE BLUE

This week, I’m extremely excited to share that NEC has entered a global partnership with Intermedia, a leading provider of cloud-based communications solutions.

Together, we are introducing an NEC-branded suite of fully integrated, born-in-the-cloud solutions to help businesses communicate and collaborate from anywhere at any time. It’s the new generation of our UNIVERGE BLUE™ cloud communications portfolio, built on Intermedia’s innovative and proprietary technology and backed by its world-class support.

The way businesses work has changed.

The COVID-19 pandemic will forever change the way businesses think about work. It’s not enough for businesses to accommodate a few remote workers. Businesses now must be flexible and ready to adapt to teleworking at a moment’s notice.

Today, more than ever, businesses need the ability to communicate and collaborate from anywhere at any time, both internally and externally. While recent headlines may highlight a seemingly smooth transition to a remote workforce at global scale, there are still tens of millions of workers who do not have the ability to work remote. This is largely because many businesses are still using on-premises solutions and haven’t found a partner that could help them seamlessly transition to the cloud.

As the current global market share leader in on-premises business phone systems, NEC understands the obstacles that many of these businesses face. We chose Intermedia because their platform offers our customers a seamless integration between premises-based and cloud solutions.

NEC’s commitment to cloud-based communications

Business communications is in our blood. For 120 years, NEC has transformed the way the world works through Information and Communications Technologies. As mentioned before, we are the global market share leader in on-premises business communications systems. In 2015, we launched our Smart Enterprise initiative which is committed to helping businesses meet the demands of today’s digital workforce, and helping customers migrate to the cloud is cornerstone to that initiative.

Businesses have been migrating to the cloud for years now, and the pace at which they are migrating only gets faster. While we had developed and deployed our own Unified Communications as a Service (UCaaS) solution in the United States, we came to understand that supporting and expanding this home-grown offering globally at the current rate of market expansion was unrealistic. We needed to align with a born-in-the-cloud provider, like Intermedia, and focus on expansion through our long-established global channel partner network, currently more than 2,000 strong.

We selected Intermedia for many reasons. For starters, our market research, channel partner feedback and customer feedback all conclusively pointed to Intermedia as the trusted market leader in cloud communication services. Additionally, Intermedia’s cloud platform is highly scalable with frictionless deployment options and simple user administrative tools, meaning a frictionless experience for our customers’ employees and better customer experience overall. Intermedia’s platform also provides seamless migration from on-prem to cloud – perfect for NEC’s customer base.

NEC and its global network of channel partners are already going the extra mile for our customers working on the front lines of the coronavirus pandemic. This partnership with Intermedia will allow us to do even more to advance business continuity and allow more workers to work safely from home while increasing their productivity.

Introducing NEC UNIVERGE BLUE™ CONNECT, UNIVERGE BLUE™ ENGAGE

Businesses need tools that are easy to deploy and use, and provide users with an integrated experience. We built the new generation of UNIVERGE BLUE with this in mind. 

Built on Intermedia’s innovative and proprietary technology, UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are born-in-the-cloud solutions designed specifically for businesses of all sizes and the channel partners who serve them. The solutions are elegant, reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

UNIVERGE BLUE CONNECT is a cloud-based communications platform for business that combines a full-featured cloud-based phone system, team chat, video conferencing and online meeting and file sync and share, all available to users through desktop, web and mobile applications. It helps improve the communications and collaboration of businesses, while being easy for channel partners to sell, install and support.

UNIVERGE BLUE ENGAGE is a cloud-based contact center designed to fit business needs from the small, single channel to the large and sophisticated omni-channel environment. A fully featured Cloud Contact Center as a Service solution (CCaaS), it combines robust functionality, with carrier-grade reliability, and world-class deployment and support services. NEC’s UNIVERGE BLUE ENGAGE helps businesses differentiate from the competition where it matters most – the customer experience.

UNIVERGE BLUE CONNECT and ENGAGE will be brought to market through NEC’s robust Channel Partner community. For more information on UNIVERGE BLUE CONNECT and ENGAGE, visithttp://univergeblue.com or reach out to us via the form below.

Contact Us Today

Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.