Stop Struggling With Global Connectivity

International call routing should be simple but it isn’t.

Take for instance a U.S. phone call to a call center in Delhi, India. Before reaching that destination, this call will bounce around … going through Tokyo, Singapore, then Bangalore before finally arriving in Delhi.

Not only is this costly and involves numerous disparate carriers but indirect routing leads to such issues as call latency and poor service quality. Then there are the compliance and regulatory challenges between and within countries to be concerned about. And this call hopping is common practice for international calls. Not ideal when looking to build or maintain a brand reputation or a global business.

Is there an alternative … yes there is!

Imagine achieving effortless international and multi-national connectivity. Where simple call paths and quality replace the complexity of complicated and costly global communications. Where a single contract and U.S.-based management ends the frustration and the inconsistency of internationally calling.

NETWORK CONNECTGlobal Orchestration – powered by NETWORK CONNECT – simplifies global telecommunications by delivering international U.S.-based calls directly to their destination anywhere in the world. No more contending with call hopping from one country to another, no assorted carriers, nor excessive costs or poor performance.

Instead Global Orchestration delivers:

  • Direct calling paths
  • Optimal call quality
  • Dramatic cost savings
  • One global bill
  • Managed compliance and regulations

All consolidated into one contract and a single support contact.

Its global connectivity made simple

Global Orchestration – powered by NETWORK CONNECT – is an innovative call routing solution. You work with just one provider – us – for your international carrier services and support as we consolidate over 375+ U.S. and global carriers into a single consumable provider-neutral service.

Call traffic becomes more direct, transparent and extremely dependable with five-nines reliability. Plus you can get started right away without the need to change any day-to-day operations and with little to no upfront costs.

  • M2M and AI algorithm-based call routing automatically directs calls to the best quality-of-service and most direct path
  • A single pane of glass management interface provides insight into your entire voice network with visibility down to the individual call regardless of where in the world

Take a closer look at what’s possible

Stop struggling

Let us show you how our global presence and our unmatched carrier diversity can transform your global reach and brand reputation.

Join us for a no-obligation lunch and learn demo and an assess of your current calling plan.

You Have Choices . . . In How To Improve Your Contact Center

With our world increasingly becoming multi-channeled, companies – especially larger organizations with call centers – must come to terms with this.  Whether by text, chat, email, social or phone, support agents must be empowered to engage with customers in the way the customer wants and do it seamlessly regardless of contact choice.

Such agility doesn’t come easy, especially for contact centers managed in-house or at large enterprises where the complexity of on-site, remote and even overseas operations can impede highly integrated and consistent experiences.

So what can be done …

The most obvious choice is to concentrate on the customer experience. Smart companies are doing this by unburdening themselves from the technical aspect of contact center management by moving to the cloud.  Cloud Contact Center as a Service solutions – such as those provided by NEC UNIVERGE BLUE® – deliver relevant multi-channeled environments that integrate telephony, collaboration, responsiveness, security and transparency into a single, fully managed and interconnected ecosystem.UNIVERGE BLUE CONNECT

Some of the value we bring includes:

  • Interactive voice response wizards, voice prompts, customized call journeys and self-serve call management that make the customer experience crazily simple to implement, change and maintain
  • AI interactive analysis with sentiment tagging and automated phrase alerts for insight into trending customer requests and reactive agent amendments
  • Automatic call distribution synchronized to specific functions, regions, time of day and organization or industry-specific criteria for faster and more direct handling
  • Multi-channel options like chat, email and text to take the conversation beyond voice easily
  • Customizable desktop and browser agent clients that effortlessly integrate with standard CRM platforms and critical business apps for broad and intuitive access to vital information and resources
  • Call monitoring to help assess agent performance so reps are always ready to meet incoming requests and service gaps are quickly filled
  • Status alerts for heighten visibility into call center performance to improve staffing levels, conditions and availability

Hesitant or unable to totally transform …

Cloud adoption doesn’t have to be an all or nothing business directive.  Take for instance NEC’s partnership with T-Metrics and our ability to deliver an advanced blended omni-channel contact center solution – with comprehensive cloud-based services – that sits on top of existing infrastructure.
UNIVERGE BLUE CONNECT

By integrating with most unified communications systems, cloud contact center adoption and expansion is easy to achieve and without having to replace existing or still valued tech stacks.

This is ideal for organizations with current contact centers or those  looking to build highly responsive, productive and cost efficient call centers but without having to contend with a major overhaul.

There’s even disaster recovery from the cloud …

Imagine the ability to move 1-800 and contact center numbers from one carrier to another instantaneously during an outage, ensuring inbound call continuity. This way customers can access agents and support without disruption.

It is possible with NEC NETWORK CONNECT Toll-Free Dynamic Protection – our cloud-managed disaster recovery solution for toll-free connectivity. Our service provides inbound call continuity by programmatically moving 1-800 numbers from a nonworking carrier to a working one. Our built-in inbound failover provides optimal toll-free and contact center resiliency by circumventing issues that are the root cause of downtime and outages and protecting against poor service quality.

This innovative toll-free protection service is easy to deploy, cloud-managed, and comes with no or minimal upfront cost and five-nines reliability. It also provides operational cost efficiency due to our carrier plan’s wholesale pricing.

Want to learn more …

Let us show you what’s possible and would work best for your organization with a no-obligation demo of our cloud contact center services and a free gap analysis of your current contact center environment.

Contact Us Today

Is Your Customer Service At Risk?

So much depends on your company’s 1-800 numbers and call center.  Periodic outages, dropped calls and poor signal service can leave a lasting negative impression.  Such incidents aren’t easy to recover from, tarnishing your brand name and possibly even leaving your organization scrambling if a disappointing experience goes viral.

What is your disaster recovery plan for Toll-Free Number (TFN) connectivity?

Lacking such a plan could be a costly financial and reputational mistake for your organization.

What to do …

Imagine having the ability to move your 1-800 and contact center numbers from one carrier to another instantaneously during an outage, ensuring inbound call continuity. This way your customers can access your agents and their support with no disruption.

It’s totally doable …

NETWORK CONNECTWith NETWORK CONNECT Toll-Free Dynamic Protection – our disaster recovery solution for toll-free connectivity – call traffic is protected regardless of carrier outages at your location. Our built-in out-dial and inbound failover provides optimal toll-free and contact center resiliency by circumventing issues that are the root cause of downtime and outages while protecting against poor service quality.

  • NETWORK CONNECT’s M2M and AI algorithm-based call routing automatically directs out-dial calls to the best quality-of-service from over 375 U.S. and international carriers.
  • Our Toll-Free Dynamic Protection Service provides inbound call continuity by programmatically moving your 1-800 numbers from a non-working carrier to a working one.

This innovative toll-free protection service is easy to deploy, cloud-managed and comes with no or minimal upfront cost. It also provides operational cost efficiency due to our carrier plan’s wholesale pricing.

NETWORK CONNECT platform of services provides five-nines reliability, optimizes cost, and adds an extra layer of service assurance without the need to change any day-to-day operations. Additionally, it provides a single pane of glass management interface for your entire voice network, with visibility down to the individual call level.

Want to learn more …

Explore firsthand how we can protect the integrity of your major customer touchpoints with uninterrupted access from everywhere and in the most proficient and cost-efficient way possible.

Request your no-obligation toll-free disaster recovery lunch and learn demo to get started.

Contact Us Today

Low Cost Connectivity for MS Teams Isn’t Enough!

Relying on MS Teams to drive your business requires a new approach to keep your business up and running.

There’s no denying it, during the COVID pandemic, Microsoft Teams provided a simple solution for enterprise customers who quickly needed to support a new at home mobile workforce. However, during the enablement phase, little time was spent assessing carrier connectivity, compliance requirements, enterprise integration, support and a host of other issues. The clock was ticking and the priority was to support the at home workforce as quick as possible with minimal business disruption.

An approach worth considering …

Looking back, there were many complexities to be considered when enabling Teams which made searching for the lowest cost carrier, while important, not the most important criteria. But now …

  • What happens when your carrier goes down?
  • Is it smart to be dependent on just a single carrier?
  • What could carrier diversity mean for your network dependability?
  • How are you meeting local regulatory and E911 compliance?
  • Do you have real-time visibility and control of your Teams environment?
  • Is your carrier delivering Direct Connect MS Certified Solutions?
  • And are you paying competitive rates?

If you can’t answer any of these questions with confidence, it’s time to consider an alternative.

Look no further than NEC NETWORK CONNECT Direct Routing for MS Teams.

Here’s how it works…

NETWORK CONNECT Free Brochure

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Why you should make the change…

Stop relying on a single carrier or being constrained by the complexity of multiple service providers.

With NEC NETWORK CONNECT for Teams we provide access to over 375 global carrier networks with a single contract! NETWORK CONNECT leverages M2M and AI to place each Teams call over the network that is providing the greatest quality of service at the lowest cost each time a call is placed assuring unmatched reliability and quality of service.

Simplify by putting a halt to billing complexity where a lack of transparency can lead to unnecessary costs.

With NETWORK CONNECT you have one provider and one bill that includes all communications and carrier costs. If you are an organization with more than one location, all sites can be consolidated into one monthly bill, making it easy to understand costs, activities and use to make informed decisions on where cost-cutting opportunities make the most sense.

Explore the advantages of NETWORK CONNECT with the following short, informative video.

Secure Teams connectivity by leveraging a Direct Connect solution that eliminates carrier downtime and outages that can bring Teams to a standstill and disrupt group collaboration and customer appointments.

With a global presence and unmatched carrier diversity, our Microsoft Teams certified carrier platform delivers turnkey access to hundreds of carrier networks for greater flexibility, reliability and redundancy. Automatic failover eliminates downtime and outages. Should a network issues occur, Teams simply gets re-routed, bypassing the problem to the next available network for optimal business continuity.

Save and put an end to high usage rates that round up, surcharges and hidden costs that traditional carriers tack onto your bill.

Standard carriers use retail pricing and network usage charges with hidden costs and rates that are rounded up. Not NETWORK CONNECT For Teams Integration. We offer wholesale pricing, no hidden costs and usage charges accurate to the second for cost efficiencies that quickly add up. The service also is quick to start and with minimal upfront costs you can begin saving fast too.

If your Microsoft Teams costs need trimming, let us show you how our intelligent call routing solution can drive costs down and bring savings with greater control and transparency.

Contact Us Today

Interested in a free lunch and learn demo? Fill out the form and someone from our team will get back with you.

Save Money and Take Control of Your Telecom Environment by Switching to NEC’s NETWORK CONNECT

Our “new normal” requires businesses to decentralize their workforce and allow team members to work from home. The new surge in phone activity, video conference calls and virtual meetings puts a strain on networks – including Zoom, Skype, Webex and FreeConferenceCall.com – leading to busy signals, audio issues, video latencies and an extreme increase in monthly telecom costs.

Because employees are working remotely, removed from their usual IT support structure, many organizations are experiencing an uptick in incoming help desk calls. Additionally, external customer support calls and internal calls to and from colleagues are overloading call centers and networks, and slowing productivity. Many industries such as healthcare, banking, state and local government and online retailers are currently facing much higher than normal call volumes, resulting in excessively high phone bills.

Call 1-844-NEC-SAVEto speak to an expert today!During this unprecedented time in history, organizations are being challenged to cut costs while maintaining the same level of productivity, and employees are being challenged to work and communicate differently. NEC has a solution to help organizations support the sudden influx of remote workers and increased call volume while mitigating financial pressure and network vulnerabilities that could be festering as a result: NEC NETWORK CONNECT.

Finally, The Ability to Control Your Telecommunications Network Traffic

With the use of intelligent call routing, artificial intelligence (AI) and machine learning, NEC NETWORK CONNECT establishes the most optimal and cost-effective call path, reliably and securely, saving organizations 30% or more.

Don’t be dependent on a single carrier with a single connection. NEC Network Connect utilizes hundreds of carriers, efficiently and transparently, so that every call is completed and telecom prices remain affordable.

Automated voice network monitoring and remediation is built into NETWORK CONNECT so all calls are automatically routed around network outages, assuring your customers and colleagues can reach you on the first call. NETWORK CONNECT routes each call through to the most cost-effective network by avoiding carriers that are charging fees and above-average prices, helping reduce voice network costs during a time where call volume is at an all-time high.

With NEC’s NETWORK CONNECT, organizations gain more insight and control of you’re their entire telecom environment.

Gain Reliable Phone Lines at Reduced Operating Costs

Even though current circumstances have put physical restraints on many businesses’ operations, certain industry demands, like customer support, are higher now and remote workforces are busier than ever. Consumers are frequently reaching out to remote customer support lines to ensure they are being supported and logistics are operating smoothly. While an increase in customer call volume can improve customer satisfaction and loyalty, it can also result in excessive phone bills as well as carrier overload.

Today more than ever, these businesses and industries are looking to save money and cut unnecessary costs. Companies must continue to offer high quality customer service. Employees and teams must be able to connect and collaborate. Now is not the time for busy signals, dropped calls, unavailability and excessive phone bills. Collaboration and customer service require that calls are answered, and lines of communication are always reliable.

Reduce Telecommunications Costs by 30% with NEC NETWORK CONNECT

Increase Network Visibility and Control

According to Bernstein Research, video conferencing company Zoom has added more users in the first few months of 2020, than in all of 2019. The challenge with Zoom or other conference lines is the lack of control and network visibility.  Mission critical networks, such as 911, healthcare, public safety and education, need reliable, secure networks for connecting.

To support your workforce, your IT and Call-Center personnel require visibility and control into organizational voice network traffic through a singular management interface across a multi-site or multi-national network. By switching to a voice network provider that offers enhanced network visibility into call traffic, organizations can see if 800 numbers are being misused and if certain numbers are dormant or have engaged in non-compliant activity during remote calls.

Maximize Productivity and Security for Your Remote Workforce

As organizations reevaluate their plans, now is an ideal time to seamlessly upgrade to NEC NETWORK CONNECT. NEC has provided unified communications solutions globally for generations and can work with your implementation team to define a path forward.

The transition to NEC NETWORK CONNECT is quick and seamless, requiring no additional infrastructure or changes in business operations. Simply make the switch from your current provider to maximize control of your telecom environment and to start saving money today!

Please give us a call today at 1-844-NEC-SAVE to start saving or schedule a consultation to see how NEC NETWORK CONNECT can work for your organization.

Contact us and find out how NEC’s NETWORK CONNECT can work for you!