Our "new normal" requires businesses to decentralize their workforce and allow team members to work from home. The new surge in phone activity, video conference calls and virtual meetings puts a strain on networks – including Zoom, Skype, Webex and FreeConferenceCall.com – leading to busy signals, audio issues, video latencies and an extreme increase in monthly telecom costs.
Because employees are working remotely, removed from their usual IT support structure, many organizations are experiencing an uptick in incoming help desk calls. Additionally, external customer support calls and internal calls to and from colleagues are overloading call centers and networks, and slowing productivity. Many industries such as healthcare, banking, state and local government and online retailers are currently facing much higher than normal call volumes, resulting in excessively high phone bills.
During this unprecedented time in history, organizations are being challenged to cut costs while maintaining the same level of productivity, and employees are being challenged to work and communicate differently. NEC has a solution to help organizations support the sudden influx of remote workers and increased call volume while mitigating financial pressure and network vulnerabilities that could be festering as a result: NEC Network Connect.
Finally, The Ability to Control Your Telecommunications Network Traffic
With the use of intelligent call routing, artificial intelligence (AI) and machine learning, NEC Network Connect establishes the most optimal and cost-effective call path, reliably and securely, saving organizations 30% or more.
Don’t be dependent on a single carrier with a single connection. NEC Network Connect utilizes hundreds of carriers, efficiently and transparently, so that every call is completed and telecom prices remain affordable.
Automated voice network monitoring and remediation is built into Network Connect so all calls are automatically routed around network outages, assuring your customers and colleagues can reach you on the first call. Network Connect routes each call through to the most cost-effective network by avoiding carriers that are charging fees and above-average prices, helping reduce voice network costs during a time where call volume is at an all-time high.
With NEC’s Network Connect, organizations gain more insight and control of you’re their entire telecom environment.
Gain Reliable Phone Lines at Reduced Operating Costs
Even though current circumstances have put physical restraints on many businesses’ operations, certain industry demands, like customer support, are higher now and remote workforces are busier than ever. Consumers are frequently reaching out to remote customer support lines to ensure they are being supported and logistics are operating smoothly. While an increase in customer call volume can improve customer satisfaction and loyalty, it can also result in excessive phone bills as well as carrier overload.
Today more than ever, these businesses and industries are looking to save money and cut unnecessary costs. Companies must continue to offer high quality customer service. Employees and teams must be able to connect and collaborate. Now is not the time for busy signals, dropped calls, unavailability and excessive phone bills. Collaboration and customer service require that calls are answered, and lines of communication are always reliable.
Increase Network Visibility and Control
According to Bernstein Research, video conferencing company Zoom has added more users in the first few months of 2020, than in all of 2019. The challenge with Zoom or other conference lines is the lack of control and network visibility. Mission critical networks, such as 911, healthcare, public safety and education, need reliable, secure networks for connecting.
To support your workforce, your IT and Call-Center personnel require visibility and control into organizational voice network traffic through a singular management interface across a multi-site or multi-national network. By switching to a voice network provider that offers enhanced network visibility into call traffic, organizations can see if 800 numbers are being misused and if certain numbers are dormant or have engaged in non-compliant activity during remote calls.
Maximize Productivity and Security for Your Remote Workforce
As organizations reevaluate their plans, now is an ideal time to seamlessly upgrade to NEC Network Connect. NEC has provided unified communications solutions globally for generations and can work with your implementation team to define a path forward.
The transition to NEC Network Connect is quick and seamless, requiring no additional infrastructure or changes in business operations. Simply make the switch from your current provider to maximize control of your telecom environment and to start saving money today!