A roadmap to an omnichannel contact center experience
A one-day cloud migration might sound unrealistic. Especially for something as fundamentally important as your contact center. But it isn’t.
We’re not talking about a rip and replace migration. More of a steady and phased in approach. Where your existing on-premises contact center is upgraded to an advanced on-prem omnichannel solution that puts an end to fragmented touchpoints allowing you to effortlessly connect with customers how they prefer.
NEC and our alliance with T-Metrics – one of the only remaining on-prem or private cloud contact center providers available – makes this possible.
Modernize your existing infrastructure to an on-prem advanced omnichannel contact center solution your company needs for amazing customer experiences
Increase your call agent accessibility and responsiveness by effortlessly working across voice, web chat, email, video conferencing, social media and text interactions with a single and intuitive solution
Then when you’re ready – whether next month, next year or even further down the road – move your contact center to a private cloud experience and do it in a single day
It’s the control, safety and scalability you need for the best caller experiences possible.
Insight from 180+ pre-set reports, agent scorecards, sentiment analysis, post surveys and performance analytics keeps you informed and in total control
Being FedRAMP and StateRAMP authorized means you can be confident as we adhere to the demanding safety and security standards of both these programs
Being compatible with most UC voice infrastructure, you might not even have to change your existing tech stack
With NEC and T-Metrics, stay on-prem for as long as you want, have the robust omnichannel capabilities you need and your customers expect … and when or if the time comes move seamlessly to a private cloud with no loss in ability or service. And be up and running in a day.
Take a closer look at this highly flexible solution
Interested in seeing our solution in action?
Call us at 1-844-NEC-SAVE or use the form below to schedule a demo.
Moving to a cloud-based contact center is a significant decision. One that requires careful consideration and planning.
If you’re not prepared for such a change just yet, that’s fine. Stay on-premises. But there are things you should start doing now to elevate your on-prem capabilities and to ensure you’re ready for the cloud if or when the time comes.
Conduct a thorough assessment of your existing infrastructure. With a comprehensive understanding of your current setup, you’ll have a firm grasp of what’s working and what’s not. From this you can prioritize a roadmap on how to improve your existing contact center performance and establish a clear path for future cloud adoption. Don’t have the resources or expertise? Keep reading. I have a solution for this.
Optimize your on-prem contact center with a modernization strategy. By maximizing the capabilities of your current operations you can position your organization to deliver the best possible customer experiences, bridge service gaps and equip your agents and supervisors to be most responsive and productive. This – especially if you migrate to an omnichannel on-premises model like the one offered by NEC through its alliance with T-Metrics – will set a foundation for a smoother transition to the cloud when the time is right.
Consider a hybrid approach by combining on-premises services with cloud alternatives. This will enable you to strategically leverage the benefits of the cloud selectively while maintaining control over your existing contact center experiences. This gradual introduction will better familiarize you with the capabilities and advantages cloud services offer and determine the best-fit solutions for your organization, its call agents and ultimately – and most importantly – your customers.
Take advantage of third-party free assessment offers. They provide a unique opportunity for a fresh perspective, a deeper understanding of emerging technologies and alternative approaches to what already exists. It’s access to insight and expertise that might not be readily available in-house or go unnoticed during an internal evaluation. We offer such free assessments so reach out if interested.
While you may not be ready for the cloud at this moment, these steps will help ensure your contact center stays relevant. Plus keep it aligned with the needs of your business and the service expectations of your customers … while better preparing you for a cloud move if or when the time comes.
Whether on-premises, in the cloud or a prem-to-the-cloud experience, NEC can help. Learn about our full contact center capabilities.
Reach us directly at 1-844-NEC-SAVE or use the form below.
The transportation industry has faced significant challenges and disruptions over the last several years with COVID-19 followed by recording breaking passenger volumes.
At the forefront of this transformation is the role of Advanced Analytics. Our latest white paper explores how leveraging Identity Intelligence can revolutionize the transportation sector. By embracing scalable, service-oriented contracts and implementing automation and analytics driven by real-time data, businesses can enhance their operational efficiency and customer experience.
Get insight into various aspects of digital transformation in transportation that are scalable, cost-effective and create positive experiences for customers and employees alike.
Learn how digital wallets and decentralized identity solutions can empower consumers and enhance their travel experiences. With the ability to store essential documents, payment methods and verification credentials, digital wallets offer a seamless end-to-end journey for travelers.
Click here to download our whitepaper, "The Role of Identity Intelligence in Transportation Digital Transformation," to gain valuable insight into the transportation industry’s future. Discover how embracing digital technologies, automation, and identity intelligence can drive success in an increasingly tech-savvy culture and digitally connected world.
Despite being primarily developed for government use, FedRAMP and StateRAMP authorized solutions offer undeniable potential that extend far beyond federal, state and local government agencies.
These programs require service providers to undergo rigorous assessments and adhere to strict security controls for their cloud-based products and services. By opting for a vendor that is FedRAMP or StateRAMP authorized – or in the case of our NEC and T-Metrics omnichannel contact center solution which is both FedRAMP and StateRAMP authorized – private sector organizations can be certain they are working with a responsible business partner. One committed to highly secure cloud offerings and cybersecurity best practices.
By selecting a FedRAMP or StateRAMP authorized solution, users have peace of mind knowing that it is capable of effectively mitigating cyber threats and security risks by adhering to the demanding standards set by both programs.
TRUST
As a user of a FedRAMP and StateRAMP authorized solution, companies can position themselves as an organization to be relied upon for secure and reliable service, differentiating themselves from their non-user competitors to strengthen trust among customers, partners and stakeholders.
SAVINGS
FedRAMP and StateRAMP based services also minimize user need for extensive security audits. Valuable time and resources can be saved as ongoing security assessments are central for service providers to maintain authorized status.
OPPORTUNITIES
Opting for a FedRAMP or StateRAMP authorized offering can even unlock valuable business opportunities. This is especially true if looking to grow business within specific industries that place a strong emphasis on stringent security measures and regulatory compliance.
So as you can see, FedRAMP or StateRAMP authorization isn’t just for government agencies. It’s just as relevant to organizations across any industry that values reliability and security.
Interested in seeing a FedRAMP / StateRAMP contact center solution in action?
Connect with us directly @ 1-844-NEC-SAVE or reach out using the form below.
In today’s digital era, the use of Digital IDs and Biometric Authentication extends beyond traditional sectors like finance and healthcare. Industries such as stadiums, sporting arenas, and amusement parks are increasingly adopting these technologies to enhance security, streamline operations, and elevate the overall visitor experience. This blog will explore the innovative applications of Digital IDs and Biometrics in these entertainment venues.
Enhanced Security Measures:
Stadiums, sporting arenas, and amusement parks attract large crowds, making security a top priority. Digital IDs and Biometric Authentication offer robust solutions to enhance security measures within these venues.
Access Control: Digital IDs and Biometrics enable secure access control, replacing traditional paper tickets or physical access cards. Visitors can store their keys or passes digitally on their smartphones, reducing the risk of loss or theft. Biometric authentication methods like fingerprint scanning or facial recognition ensure that only authorized individuals gain entry, preventing ticket fraud or unauthorized access.
Identity Verification: Digital IDs and Biometrics provide reliable identity verification for these venues’ employees, vendors, and contractors. Biometric authentication ensures that only authorized personnel access restricted areas, reducing the risk of unauthorized entry or insider threats.
Streamlined Operations and Improved Guest Experience:
Digital IDs and Biometrics offer significant benefits in streamlining operations and enhancing the guest experience within stadiums, sporting arenas, and amusement parks.
Contactless Transactions: Digital IDs enable contactless transactions, allowing visitors to purchase within the venue using their smartphones. By linking payment methods to their Digital IDs, visitors can make seamless transactions for concessions, merchandise, or other services, reducing the need for physical cash or cards.
Queue Management: Biometric Authentication can streamline entry and reduce wait times, improving the overall guest experience. Biometric systems can quickly verify visitors’ identities and grant access, minimizing queues and ensuring a smooth entry process.
Personalized Experiences: Digital IDs provide a platform for personalized experiences within entertainment venues. Visitors can create profiles within the venue’s app to receive tailored recommendations, exclusive offers, or loyalty rewards based on their preferences and past visits.
Case Studies and Success Stories:
Let’s take a look at some real-life examples where Digital IDs and Biometric Authentication have transformed the operations and guest experiences in stadiums, sporting arenas, and amusement parks.
Stadiums and Sporting Arenas:
NEC provided a large-scale facial recognition system for Tokyo’s 2020 Summer Olympic and Paralympic Games. The system was used to identify over 300,000 people at the games, including athletes, volunteers, media, and other staff. It was the first time that facial recognition technology were used for this purpose at an Olympic Games.
Amusement Parks:
Disney MagicBand: Disney introduced the MagicBand, a wearable device equipped with biometric authentication, for visitors to access various attractions, make payments, and personalize their experiences within the park. The MagicBand streamlines operations and enhances the guest experience by eliminating the need for physical tickets and providing convenient access to services.
Future Possibilities:
Integrating Digital IDs and Biometrics in stadiums, sporting arenas, and amusement parks is continuously evolving. Here are some future possibilities and trends to look out for:
Facial Recognition for Personalized Experiences:
Facial recognition technology can be leveraged to create personalized experiences within entertainment venues. By identifying visitors’ faces, the system can provide customized recommendations and exclusive offers, and even interact with characters or mascots within the venue.
Biometrics for Enhanced Safety:
Biometric Authentication can be further integrated with safety measures, such as monitoring crowd density or identifying individuals on watchlists. This integration can help ensure the safety of visitors and enable timely responses to potential security threats.
Conclusion:
Adopting Digital IDs and Biometric Authentication in stadiums, sporting arenas, and amusement parks revolutionizes how these venues operate and interact with their visitors. Enhanced security measures, streamlined operations, and improved guest experiences are just some of these technology’s benefits. As the industry embraces innovation, we can expect even more exciting advancements in integrating Digital IDs and Biometrics within the entertainment sector.
As we progress in our series, we will delve into the critical area of biometric privacy and security.
Throughout this series, we draw upon information from reputable sources, industry research, and the expertise of companies like NEC, a global leader in advanced biometric solutions. For further exploration, we recommend visiting NEC’s website (https://nectoday.com/) to access insightful articles, case studies, and updates on the latest advancements in biometric authentication.
NEC and our alliance with T-Metrics – one of the only remaining on-prem or private cloud contact center providers available – makes this possible.
