In a matter of months, the COVID-19 pandemic has swept the globe, fundamentally altering social paradigms and prompting governments, businesses, and the public to seek new ways of interacting. Even after the current crisis passes, it will take time to recover, and many aspects of daily life may never be the same.
In the “new normal” to follow, we expect the current emphasis on public health and safety to continue unabated, making the ability to travel, shop, and work without the use of tangible identification or credit cards, touchscreens, or digital signature pens higher priorities. To individuals and organizations alike, technologies that support both frictionless access and social distancing measures are now more important than ever. Solutions that satisfy these emerging needs will require two components:
Making touchpoints “touchless” to reduce the spread of infectious diseases
Providing an advanced, robust, and scalable platform to support hygienic customer experiences
Combined, these components offer a new, revolutionary approach to Digital Transformation (DX), which will enable personal identification via digital technologies to interconnect people—including corporations and local and national agencies—and processes. Participants who opt in to DX technologies can benefit from enhanced digital services that securely, efficiently, and hygienically permeate all facets of life.
Through many years of work with governments and enterprise partners, NEC
has developed technologies that can eliminate the need for physical interaction
when identifying individuals. Although we began our journey toward touchless technology long before the current crisis, the COVID-19 pandemic has provided a new perspective on the importance of our solutions to essential workers who are on the frontlines to ensure our safety and security. Our commitment to support these workers is one of many factors that have driven the implementation of our biometric and AI solutions for multiple purposes, including aviation and immigration.
NEC sends its heartfelt thanks to essential workers and first responders who put their own lives on the line to keep us all safe.
An example of our touchless technology at work in aviation is NEC’s implementation of the first curb-to-gate biometric terminal in the U.S. with Delta Air Lines, in partnership with the U.S. Customs and Border Protection (CBP), the Transportation Security Administration (TSA), and Hartsfield–Jackson Atlanta International Airport (ATL). Our curb-to-gate solution enables rapid identification and real-time screening of passengers. Travelers flying to an international destination can choose to use face recognition technology to check in at the self-service kiosks, drop bags at the check-in counters, go through the TSA checkpoint, and board a flight without requiring a physical ID card or boarding pass. Not only are our solutions more efficient, they are more hygienic with reduced risk of contamination, and they help streamline and secure customer interactions.
.@CBP Facial Recognition is a touch-free, hygienic way to validate your identity, as well as protect from exposure to COVID-19 and other germs at the airport. Learn more: https://t.co/MWLThbEWqU. pic.twitter.com/c6H2LQBwt9
— Dep Executive Assistant Commissioner John Wagner (@OFODEAC) March 14, 2020
While integrating thermal sensors is the first step in addressing the COVID-19 pandemic, implementation of secure, touchless access requires sensor fusion. NEC’s award-winning biometrics solutions, including face and iris recognition, coupled with our cutting-edge technologies in behavior detection, body recognition, video analytics, and artificial intelligence, provide the tools to ensure successful implementation of touchless technologies.
Please see NEC’s “Vision of a Touchless World” exclusive whitepaper below.
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