NEC Places First for Accuracy in NIST Testing, Again

  • #1 in Mugshot Identification
  • #1 in Border Security Identification

In an industry fiercely bent towards competition and innovation, we are proud to share that NEC’s facial recognition algorithm again placed first for accuracy in two key categories of the National Institute of Standards and Technology’s (NIST) most recent Face Recognition Vendor Test (FRVT) 1:N Identification.

This builds on two decades of success in which NEC has consistently outperformed the competition in terms of both accuracy and speed, even when faced with demographic differentials like race and sex, or when subjects are wearing facemasks for coronavirus.

The new NIST results published August 5, 2021, showed NEC’s algorithm outperformed the entire field of 291 entries submitted from all over the world on both mugshot identification and border security identification. Our NEC-004 algorithm demonstrated False Negative Identification Rate (FNIR) of just 0.0022 and 0.0345 at a False Positive Rate (FPIR) of 0.003, respectively.

These are the two most important categories for many NEC customers who rely on our technology for law enforcement, immigration, border security, access control for passengers boarding airplanes, for service members at military installations, for employees at government facilities, as well as for visitors of public venues like theme parks and stadiums.

The results from this week were an update to the NIST Interagency report 8271 originally published in September 2019. The major finding of that report was that massive gains in face recognition accuracy had been achieved in the years 2013 to 2018, and these far exceed improvements made in the prior period, 2010 to 2013. Here again today we can see the progress continues for NEC and it reconfirms the ability of face recognition technology to improve the user experience and serve as an effective tool for enhancing security for a wide variety of applications.

Over the last decade, our algorithms have consistently placed at the top of NIST’s ranking on a number of factors primarily due to our massive investments in research and a sharp focus on the needs of our customers. Ensuring algorithms are accurate is essential to helping our customers fulfill their important missions and building public trust in the use of these technologies.

In particular, assessing algorithms’ accuracy across demographic groups is a key component of efforts to mitigate the risk of bias and discrimination. We appreciate NIST’s work in this area and are proud that, when NIST evaluated face recognition algorithms’ performance across demographic groups in 2019, it found that NEC’s algorithm showed “undetectable” false positive error rate differentials across demographic groups based on race and sex.

In the era of COVID-19, NEC also demonstrated the ability to verify identity on subjects even when wearing facemasks. In testing performed by the U.S. Department of Homeland Security (DHS) at its “S&T Rally” conducted last year in Maryland, the NEC algorithms again outperformed all competition in several key categories. In fact, we showed a True Identification Rate of 98.7 percent in scenarios that simulated a boarding gate at an airport with passengers wearing masks.

Throughout many years of NIST testing, the U.S. government has regularly benchmarked the entire facial recognition algorithm market against NEC’s industry-leading results. In 2019, NIST found that 19 companies had caught up to the NEC 2013 algorithm in overall accuracy. In 2020, a handful of companies were able to produce algorithms that met or exceeded NEC’s past performance. Here again NEC is setting a higher bar.

We are especially proud to bring home first place honors in these evaluations because it affirms our mission to serve as a trusted partner to our country’s public servants.

To read more, you can access the full NIST report, linked here.

Contact Us Today

Take a journey with us by accessing our 360 degree photo realistic tour in simulated real-world environments in Aviation, Federal Government, Healthcare and Retail.

NEC, Star Alliance and SITA Team Up to Accelerate Seamless, Touchless Travel

NEC Corporation of America, Star Alliance and SITA are accelerating the future of touchless travel through a recent partnership agreement. Coming soon, loyalty customers of Star Alliance member airlines will be able to use their unique Digital ID across participating airlines and airports.

Star Alliance Biometrics, powered by NEC I:Delight, is an opt-in service that allows loyalty customers to create a unique Digital ID to unlock a personalized, touchless travel experience from reservation to destination. By connecting Star Alliance Biometrics to SITA’s Smart Path solution, the platform will be able to use SITA’s shared airport infrastructure already available in more than 460 airports.

NEC I:Delight platform, which is currently in use by Star Alliance member airlines at several airports in Europe, can be easily integrated with SITA Smart Path. The opt-in solution can quickly identify passengers with a high degree of accuracy, even when face masks or PPE are present.

Interested in learning more about this teaming agreement? You can read the full press release here.

You can also get a first-hand look into how Star Alliance Biometrics, powered by NEC I:Delight, is transforming the customer experience by watching this short video.

For more information about NEC’s aviation solutions, visit necam.com/aviation or complete the form below to schedule a virtual tour to see how we are refining the travel experience.

Sign Up To Learn More

Take a journey with us by accessing our 360 degree photo realistic tour in simulated real-world environments in Aviation, Federal Government, Healthcare and Retail.

New Photorealistic Virtual Tour Offers Immersive Experience of NEC’s AI and Biometric Solutions

Introducing the brand-new NEC Virtual Customer Experience (VCX) center!

Designed to connect customers and partners directly with our latest AI and biometrics technology in simulated environments, the VCX is a 360-degree photorealistic and interactive virtual tour of the technology featured in NEC’s Customer Experience Centers

Here, visitors can virtually explore NEC’s identity management and CX platform in four different vertical market settings without traveling to our physical centers in Texas or California.

  • Aviation: Experience a frictionless and hygienic travel journey through a simulated airport using the NEC I:Delight platform.
  • Federal Government: Observe first-hand how NEC’s digital identity platform promotes the safety and preservation of public and national security.
  • Healthcare: Learn how hospitals can achieve a safe return to normal operations while managing employee and patient expectations through NEC I:Delight.
  • Retail: Visit the virtual restaurant and discover how NEC I:Delight can help retail businesses increase revenue, lower operating costs and improve the quick serve restaurant customer experience.

Ready to Tour NEC’s VCX Center?

Schedule a guided virtual tour with an NEC sales executive or our VCX Program Manager and learn how NEC’s solutions can help provide world-class service to your customers.

Unlock a seamless, hands-free experience that is secure, frictionless, and personalized using our award-winning biometrics and AI technology. Schedule your tour today and see what is possible!

Digital ID is Taking Travel to New Heights

As digital coupons and receipts are replacing typical “wallet clutter,” Digital IDs are replacing the way people validate their identity.

Many travelers are already opting-in to the use of Digital IDs to speed their way through bag check, security verification and boarding processes. When a Digital ID is created, travelers can select trip-specific choices that expire when the trip is complete – just like digital boarding passes. If the traveler consents to use the Digital ID for transactions like retail or hospitality, those authorizations will remain active in their profile until the traveler chooses to disable it. The Digital ID is entirely under the owner’s control at all times.

The NEC Aviation team has created an eBook that explains the digital transformation taking place in commercial air travel using a Digital ID.

Below is a three-page preview of our eBook. Click here to learn more or fill out the form below to download the entire eBook.

Let’s Get Started

Learn how NEC can transform your organization.

The Post-COVID Future of Quick Service and Fast Casual Restaurants

As we start to think about life in a post-COVID world, one of the main questions is what part of our revamped lifestyles are here to stay? Financial crises, natural disasters, and societal developments always lead to innovation and transformation, and COVID-19 is no different. Among the trends that will be long-lasting is the shift away from touch-based interactions toward touchless ones. We believe that the future is touchless everything.

In the quick-serve restaurant (QSR) industry, touchless everything means the whole experience from ordering, menus, payment, drive-thru and pickup. As dining in has been limited, the demand for drive-thru and pickup has increased exponentially. Increased demand, though, has its downsides. Long lines mean poor customer experience and lost sales opportunities as drivers may be deterred from waiting.

In fact, according to one study, the use of digital menu boards, which shaves off 12.3 seconds of throughput, can result in nearly $28,000 in savings per location, equating to hundreds of millions of dollars for large QSRs. The reverse is true in an industry that saw wait times increase by nearly 30 seconds across the board. This means that digital innovation is key to removing friction from the ordering, payment, and pickup interactions so brands can serve more customers, faster and safer.

In addition to digital menus, the use of mobile technologies paired with biometrics provide other opportunities for improved customer experiences. For example, with facial recognition, a guest may simply drive-up to the digital menu and be automatically identified to gain access to personalized special offers, recall a previous order, redeem loyalty rewards and make a payment. This saves time and gives the customer the type of experience that drives incremental sales and creates strong brand loyalty.

Creating Wow Experiences with Facial Recognition

The NEC I:Delight platform is specially designed to create these wow experiences. Adding the I:Delight platform to new or existing apps is simple. Users can easily register by taking a quick selfie for their online profile to create a Digital ID. Once registered, they can simply log-in to the mobile app with their face, or in store at a kiosk, to place an order and approve payment using their secure Digital ID. If a guest is picking up their order in-person, a simple glance at a tablet can alert staff that they have arrived to ensure they receive their order quickly and safely.

Drive-Thru Ordering and Payment

The NEC I:Delight platform can also be incorporated at the drive-thru for enhanced, personalized service and operational efficiency. When a customer pulls-up to the drive-thru, the platform recognizes their Digital ID and alerts staff to the customer’s arrival. Stored preferences and targeted promotions appear on the digital menu screen, and staff can greet the customer by name. If a payment method is saved in the customer’s loyalty account, face verification or a saved PIN is all that is needed to complete the transaction.

According to a recent study commissioned by the Kellogg School of Management, Columbia Graduate School of Business and Harvard Business School, every 7 seconds saved in drive-thru wait times equates to about 1 percent increase in sales. This makes both the customer experience and business value benefit of the NEC I:Delight platform hard to overstate:

  • Increases throughput of customers with a more personalized experience.
  • Easily monitors customer purchasing behaviors to better anticipate customer needs and offer targeted promotions.
  • Brings up pre-order or previous order for faster transactions times, minimizing the time for order customizations.
  • Offers seamless, contactless payments for a faster and safer experience.

NEC is a trusted leader in facial recognition, ranked number one in biometric innovation by NIST for five consecutive years. With over 1,000 deployments in 70 countries around the world and $2.6 billion invested annually in research and development, NEC is the preferred partner for fast-casual restaurants looking for facial recognition-enabled solutions for an enhanced customer experience.

Below is a three-page preview of our eBook. Click here to lean more about our touchless solutions or complete the form below to download the entire eBook.

Let’s Get Started

Learn how NEC can transform your customer experience.