How Today’s Touchless Technology Gives Customers Options and Control

Creating a digital profile streamlines online shopping in significant ways. The convenience promotes future orders and customer loyalty. Imagine how delightful it will be when brick and mortar stores enable the popular option for in-person shopping. Today, creating a Digital ID is possible with NEC’s I:Delight platform.

For example, when a shopper saves their preferences and payment information to a personal profile accessible from their mobile device and provides authorization with rapid and accurate facial recognition, stored customer loyalty information can be instantly applied. Thus, empowering customers to control their digital data and how it is used, while their customer experience is enhanced with fewer touches and less risk.

All of this can be achieved with NEC I:Delight, a highly secure and scalable Digital ID management platform. Using NEC’s award-winning face recognition algorithms, this robust, cloud-native platform streamlines ordering and payment at quick service restaurants; facilitates check-in at next-generation hotels; and provides expedited entry and payments at entertainment venues and stadiums.

NEC I:Delight also enables touchless passenger checkpoints from curb-to-gate at airports, provides streamlined access to office buildings, and verifies patients and authorizes staff at healthcare facilities. The platform is interoperable, scalable and can be used by many industries to provide long-term value, transforming the customer experience.

Star Alliance, the world’s largest airline alliance, which includes a coalition of 26 member airlines, uses NEC I:Delight to power its growing biometric passenger processes and modernize its entire travel ecosystem. In addition to curb-to-gate verification, passengers who opt-in through the Star Biometrics app will be able to use their Digital ID for VIP lounge access, wayfinding, airport purchases, transportation fares, hotel check-in, attraction passes and more. All without showing a boarding pass or opening their wallet.

With NEC I:Delight, the customer maintains control of their Digital ID and its uses. Customers can change profile settings as needed and opt-out just as easily.

For more detail check out this three-page preview our whitepaper that provides more in-depth information about NEC’s Digital ID platform.

Click here to learn more or fill out the form below to download the entire whitepaper.

See how Digital IDs can work for you. Take a guided virtual tour and discover the frictionless, touchless capabilities of I:Delight by visiting our Virtual Customer Experience Center.

Bold New Ideas Take Flight at FTE Global 2021

For the last several years, the air travel industry has been focused on creating a seamless “curb-to-gate” passenger experience at the airport. To that end, many stakeholders in aviation have had visions of touchless biometric technology that allows a customer to drop a bag at the curb, check-in, pass security and board the plane without ever having to use a paper document.

This year, at the Future Travel Experience | Redefining the air passenger experience conference and exhibition, we celebrated the future everyone has been talking about because it has arrived. Held at the Aria Resort and Casino in Las Vegas, December 7 – 9, we were energized to meet our colleagues from around the world face-to-face at the show. During our time with experts in aviation, we discussed strategies to transform the passenger experience and underscored our collaborative efforts to face industry disruptions with advanced identity management solutions.

AIRPORT OF THE FUTURE IS NOW

Following the show theme, “New Approaches for a New World,” we introduced the NEC Biometrics & Digital Identity Summit that featured a joint keynote, case studies and a panel discussion.

U.S. Customs and Border Protection (CBP) and the Transportation Security Administration (TSA) participated in a joint keynote session that talked extensively about the collaborative work that TSA and CBP did to cut through bureaucratic “red tape” and get technology into the field as quickly, safely and efficiently as possible.

Our case study spotlighted the partnership with Star Alliance, Lufthansa and SITA to uncover how Star Alliance and NEC’s biometric identification platform improved the customer experience for frequent flyers at airports around the world. Click here to see the entire panel discussion.

The panel discussion included key representatives from Delta, TSA, Mastercard, Port of Seattle and ID2020. It revealed how to successfully collaborate, facilitate and scale new digital identity and biometric efforts on a global level.

Finally, the summit concluded with a virtual presentation from Japan Airlines. They shared insight into how facial recognition technology is powering experiences at airports and in stadiums in Asia.

See how NEC I:Delight Enables Travelers to Use a Digital ID to Personalize Their Travel Experience.

NEW APPROACHES FOR A NEW WORLD

On the show floor, the NEC I:Delight platform was highlighted with the help of our partners at SITA, Tascent and Smith Detection. To create a seamless journey throughout our booth, we showcased the NEC I:Delight platform running on SITA Smart Path. By demonstrating this technology, we were able to take attendees through a seamless journey on the show floor, highlighting the simplicity and security of managing their Digital ID. Using this application, travelers can expect shorter lines, faster identification, touchless services and a personalized customer experience during their journey.

Check out our photo gallery and learn more about the ways NEC and our partners take customer experience to new heights with aviation innovation on one platform.

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Blazing Trails in Biometrics and Digital Identity for Law Enforcement at the 35th Annual IBA User Conference

Recently, we hosted our annual International Biometrics Association (IBA) Users’ Conference at The Westin Dallas Fort Worth in Irving, Texas. My sincere gratitude goes out to everyone who helped to plan an exciting ‘comeback conference’ post COVID-19 that included an educational program, interactive exhibit showroom and informative product updates and presentations.

As a side note, I would like to point out how much I enjoyed that the conference was in person with almost 80 new and longtime attendees. I think we can all agree that we accomplish so much more with in-person meetings and networking!

This year’s conference focus was on the new risks and challenges faced by law enforcement and public safety officials. Now, officers and first-responders alike must have their health and safety protected on-the-go. Several conference attendees have faced tremendous adversity in recent months. The awards and evening activities were an opportunity to recognize their hard work and dedication to public safety.

Awards and Evening Activities

These award recipients were nominated by their peers with their cases being solved using NEC technology. Please join me in extending another round of congratulations to the following individuals:

IBA Biometric Hit of The Year Award Recipients:

  • 2020, Detective Earl Fisher, Arizona Department of Transportation
  • 2021, Shannon Pounders, Virginia State Police
  • 2021, Detective Dennis Luis, Phoenix Police Department

NEC Employee of The Year:

  • 2020, Dennis O’Neil, Indianapolis Metropolitan Police Department
  • 2021, Jessica Fuchino, NEC

Technology Solutions and Products Highlights

At the conference we were excited to share updates to help solve or minimize these challenges. Our conference sessions included updates on the latest technology trends such as facial recognition, personal safety and the rapid collection of DNA during livescan arrest bookings and contactless fingerprint capture. With the announcement that NEC Face Recognition has again ranked first in the world by NIST, biometrics technology was the hot topic of the conference.

Product highlights revealed NEC solutions for:

  • Mobile-friendly contactless capture and rapid multi-agency search of biometric databases with NEC Mobile WAY
  • Livescan biometrics technology for multimodal images with NEC SmartScan including integrated Rapid DNA Collection
  • Field-tested id management and scene processing with NEC Digital Platform
  • Faster identification of offenders and greater precision of latent investigation for effective crime-solving with NEC Integra-ID Biometric Workstation

Please take a minute to watch the video recap and view the picture gallery from the conference.  

I would like to give a special thanks to the Irving Police Department for serving as the host police department at this year’s event. They were instrumental in creating an inviting environment for conference attendees and brought a Texas-sized level of southern charm and hospitality.

We look forward to seeing everyone at the 2022 IBA Conference in Indianapolis, Indiana where we plan to continue to partner and bring innovative solutions to law enforcement agencies and invest in biometrics, digital identity and multimodal recognition solutions.

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Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

NEC Places First for Accuracy in NIST Testing, Again

  • #1 in Mugshot Identification
  • #1 in Border Security Identification

In an industry fiercely bent towards competition and innovation, we are proud to share that NEC’s facial recognition algorithm again placed first for accuracy in two key categories of the National Institute of Standards and Technology’s (NIST) most recent Face Recognition Vendor Test (FRVT) 1:N Identification.

This builds on two decades of success in which NEC has consistently outperformed the competition in terms of both accuracy and speed, even when faced with demographic differentials like race and sex, or when subjects are wearing facemasks for coronavirus.

The new NIST results published August 5, 2021, showed NEC’s algorithm outperformed the entire field of 291 entries submitted from all over the world on both mugshot identification and border security identification. Our NEC-004 algorithm demonstrated False Negative Identification Rate (FNIR) of just 0.0022 and 0.0345 at a False Positive Rate (FPIR) of 0.003, respectively.

These are the two most important categories for many NEC customers who rely on our technology for law enforcement, immigration, border security, access control for passengers boarding airplanes, for service members at military installations, for employees at government facilities, as well as for visitors of public venues like theme parks and stadiums.

The results from this week were an update to the NIST Interagency report 8271 originally published in September 2019. The major finding of that report was that massive gains in face recognition accuracy had been achieved in the years 2013 to 2018, and these far exceed improvements made in the prior period, 2010 to 2013. Here again today we can see the progress continues for NEC and it reconfirms the ability of face recognition technology to improve the user experience and serve as an effective tool for enhancing security for a wide variety of applications.

Over the last decade, our algorithms have consistently placed at the top of NIST’s ranking on a number of factors primarily due to our massive investments in research and a sharp focus on the needs of our customers. Ensuring algorithms are accurate is essential to helping our customers fulfill their important missions and building public trust in the use of these technologies.

In particular, assessing algorithms’ accuracy across demographic groups is a key component of efforts to mitigate the risk of bias and discrimination. We appreciate NIST’s work in this area and are proud that, when NIST evaluated face recognition algorithms’ performance across demographic groups in 2019, it found that NEC’s algorithm showed “undetectable” false positive error rate differentials across demographic groups based on race and sex.

In the era of COVID-19, NEC also demonstrated the ability to verify identity on subjects even when wearing facemasks. In testing performed by the U.S. Department of Homeland Security (DHS) at its “S&T Rally” conducted last year in Maryland, the NEC algorithms again outperformed all competition in several key categories. In fact, we showed a True Identification Rate of 98.7 percent in scenarios that simulated a boarding gate at an airport with passengers wearing masks.

Throughout many years of NIST testing, the U.S. government has regularly benchmarked the entire facial recognition algorithm market against NEC’s industry-leading results. In 2019, NIST found that 19 companies had caught up to the NEC 2013 algorithm in overall accuracy. In 2020, a handful of companies were able to produce algorithms that met or exceeded NEC’s past performance. Here again NEC is setting a higher bar.

We are especially proud to bring home first place honors in these evaluations because it affirms our mission to serve as a trusted partner to our country’s public servants.

To read more, you can access the full NIST report, linked here.

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NEC, Star Alliance and SITA Team Up to Accelerate Seamless, Touchless Travel

NEC Corporation of America, Star Alliance and SITA are accelerating the future of touchless travel through a recent partnership agreement. Coming soon, loyalty customers of Star Alliance member airlines will be able to use their unique Digital ID across participating airlines and airports.

Star Alliance Biometrics, powered by NEC I:Delight, is an opt-in service that allows loyalty customers to create a unique Digital ID to unlock a personalized, touchless travel experience from reservation to destination. By connecting Star Alliance Biometrics to SITA’s Smart Path solution, the platform will be able to use SITA’s shared airport infrastructure already available in more than 460 airports.

NEC I:Delight platform, which is currently in use by Star Alliance member airlines at several airports in Europe, can be easily integrated with SITA Smart Path. The opt-in solution can quickly identify passengers with a high degree of accuracy, even when face masks or PPE are present.

Interested in learning more about this teaming agreement? You can read the full press release here.

You can also get a first-hand look into how Star Alliance Biometrics, powered by NEC I:Delight, is transforming the customer experience by watching this short video.

For more information about NEC’s aviation solutions, visit necam.com/aviation or complete the form below to schedule a virtual tour to see how we are refining the travel experience.

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Take a journey with us by accessing our 360 degree photo realistic tour in simulated real-world environments in Aviation, Federal Government, Healthcare and Retail.