Star Alliance Biometrics streamlines boarding process with NEC I:Delight identity management platform

Star Alliance Biometrics launched last month, giving loyalty customers of the world’s largest global airline alliance a quicker, cleaner path through airports in Frankfurt and Munich, Germany. Lufthansa and SWISS International are the first airlines to implement Star Alliance Biometrics. In time, Star Alliance plans to make the service available to all 26 of its member airlines. NEC is proud to be the technology partner powering the new service with the NEC I:Delight identity platform software.

Star Alliance has a strong reputation for innovation in the airline industry. Upholding its commitment to listen to customer expectations and elevate the customer experience with cutting-edge solutions, Star Alliance decided two years ago to leverage NEC’s biometric and identity management platform to accelerate airport processes and alleviate bottlenecks.

That forward-thinking objective positioned Star Alliance as a problem-solving leader during the current pandemic, to use contactless biometrics to create hygienic, touchless checkpoints. Travelers who opt-in to use the Star Alliance Biometrics service simply check-in at each kiosk with a selfie rather than handling physical documents face-to-face with airport personnel.

As Star Alliance CEO Jeffrey Goh recently stated in a joint press release with Lufthansa Group, “Biometrics solutions are important as we move forward for the industry and for airports. First and foremost, it will offer a seamless customer experience. Second, it will offer the hygiene safety experience that customers are expecting coming out of the coronavirus crisis. But importantly, for many, many airports, infrastructural constraints have been a problem. And biometrics solutions will take away those infrastructural concerns.”

Register once, use often

As the Star Alliance Biometrics service expands over time, it will be interoperable among participating airlines and airports. As Alliance members adopt the technology and as air travel rebounds for the “next normal,” customers will be able to move seamlessly across the growing global network with a single secure digital ID.

Loyalty program members may opt-in using an app to scan their passports and snap a selfie. NEC technology validates the authenticity of the passport and the traveler’s biometrics to prevent spoofing or identity theft. NEC I:Delight is developed with privacy in mind, and this commitment to customer security and privacy was a key factor in Star Alliance’s decision to develop its platform with NEC.

Participants control their digital ID by selecting the partners who may access it. At the airport, authentication is intuitive in any language: Passengers face an integrated camera in a kiosk at the security zone and boarding gate.  In the blink of an eye, the identity platform checks passengers against the saved flight manifest data, quickly producing a prompt for the traveler to continue through the checkpoint or to check-in with security or an airline agent.

The NEC I:Delight platform’s capabilities can also be extended to assist with Wayfinding in airports and enable Face Pay for purchases at duty free stores. Face Pay uses the same NEC protections for secure access to a participant’s account. Beyond the airport, the entire travel ecosystem can be enhanced with I:Delight by implementing face recognition in hospitality, retail, entertainment, car rental and other transportation.

Biometrics in the face of COVID

Face coverings create a challenge for many face recognition algorithms. Some masks cover more than half of a face, and this pandemic has seen a surge of new face mask styles, textures and patterns. NEC continually invests in improving its biometric algorithm – already the industry’s fastest and most accurate – and NEC has risen to the challenge.

The NEC face matching algorithm has proven its accuracy even with a face mask. Identity verification can occur in as little as 1.5 seconds –much faster and more accurate than human analysis with the face mask lowered.

NEC’s commitment to innovation over its long history and our consistent top ratings across biometric solutions led Star Alliance to choose NEC as the technology partner for its biometrics platform. CEO Jeffrey Goh says Star Alliance wanted a reliable partner that could give airline members confidence that they will continue to have secure and forward-thinking solutions that support the alliance’s reputation as a technology leader.

Contact Us Today

Interested in learning more about the platform? Fill out the form, and we will get back with you.



From Vision to Fruition: Creating Biometric CX Solutions

NEC is looking at ‘reopening’ from the perspective of returning stronger!

A top priority for businesses today is to create touchless touchpoints that deliver a frictionless, personalized, secure and seamless customer experience.

The COVID-19 pandemic has forced many industries around the world to change their best practices. Now more than ever, it is imperative for businesses to have a clear reopening plan that isn’t just “reopen the doors” and “return to normal.” Instead, these plans need to address customer and employee concerns simultaneously.

The first step toward creating a unique customer experience is understanding the current business challenges and new innovative possibilities. NEC has partnered with Fresh Consulting to deliver a “Design Thinking” process that reduces risk and maximizes the opportunity to deliver an improved customer experience.

Throughout the discovery process, we will work with your organization to determine how to align internal stakeholders, capitalize on opportunity, mitigate risk and deploy efficiently to maximize ROI.

This proven process includes the following methodologies:

  1. Research
  2. Strategy
  3. Rapid Prototyping
  4. Evaluation
  5. Deployment
  6. Future Roadmap Development

NEC has been a leader in advanced biometric recognition solutions for more than 50 years. Our touchless technology portfolio is used across multiple industries.

Solutions such as contactless payment and face authentication, thermal screening for elevated body temperature (EBT) for customers entering a store or employees entering a warehouse, along with hygienic protocols, can all make a difference when returning to work.

NEC, along with Fresh Consulting, can help drive long-term success for your organization. To learn more and download our white paper visit www.necam.com/fresh.

Below is a three-page preview of our white paper. Click here to learn more or fill out the form below to download the entire whitepaper.

Let’s Get Started

Learn how NEC & Fresh Consulting can transform your organization.

NEC’s I:Delight platform is taking flight with SITA partnership

When airport checkpoints move smoothly, travelers have more time to shop, dine and relax before their flight. NEC’s biometric facial recognition technology is the quickest and simplest way to authenticate a passenger’s identity, letting them fast-track through every process from bag check to boarding.

NEC has developed a unique partnership with SITA, a global provider of IT and communication infrastructure for 80% of the world’s airports. NEC’s Advanced Identity Matcher – Edge Source (AIM-ES) technology uses the most accurate face matching algorithms as validated by the National Institute of Standards and Technology (NIST), along with our NeoFace® algorithm, to deliver an all-in-one solution capable of creating recognition galleries and templates as well as providing identity matching and scoring. It easily integrates with the SITA Smart Path whole-journey identity management solution, which creates a specialized application for airport travelers.

Using the application, travelers can choose to use their digital identity for paperless boarding passes. A simple facial scan validates their identity at check-in and continues to authenticate passengers throughout the airport experience.

Implemented fully, a traveler can enable facial recognition in NEC’s I:Delight identity management platform to approve purchases in airport shops, on airlines, for hotels and transportation. Because it uses an individual’s unique ID, it is more secure than other online money transfer services.

No explanation required—in any language

Facial recognition is intuitive and transcends language barriers: Everyone knows how to take a selfie, so it’s natural to look at a screen for a snapshot. The results are also extremely quick. The photo hits the cloud, finds a match, then flashes a red light or green light—a universal signal for a person to stop or go ahead.

By comparison, other forms of biometric identification require the individual be at an exact distance and use a precise gesture—both of which involve an explanation and require more time. In addition, face coverings during the COVID-19 pandemic raise a new challenge, but NEC’s NeoFace biometric algorithms gather enough data from the visible part of the face to verify a traveler in the database.

Travelers simply opt-in to the platform to access the application. If they want touchless fast-tracking, they download an app to their phone, save an image of their face on the day of travel, and their image and secure travel documents are linked in a database for travel checkpoints. Travelers maintain self-sovereign identity, meaning each traveler selects who they will share their information with, such as an airline, hotel or retail service.

Customized for airlines, compliant with security

The partnership also streamlines adoption of the technology for airlines and airports. SITA Flex enables airports and airlines to build their own mobile applications for passengers, and NEC’s digital identity management software enables developers to overlay their interface with the NEC I:Delight platform.

Biometric verification can also be used for security and customs checkpoints. Each country has distinct requirements for security screening, and SITA has both the relationships and the extensive local workforce to customize our platform for compliance and scale at each location. All systems adhere to country and local policies, and NEC is completely transparent about how data is used. For example, data for international travelers in the U.S. is stored for six hours, then expunged.

Delta Air Lines is already using the NEC facial recognition platform in Atlanta to fast-track passengers. The hygienic, touchless system is ideal during the COVID-19 pandemic, and Delta will expand this streamlined process to other U.S. airport hubs.

Internationally, NEC and SITA have a project in Thailand, at multiple airports in India, and Star Alliance is rolling out NEC I:Delight in Europe. Star Alliance plans to enable travelers to use their travel reward points system as a purchasing method—in flight as well as at the airport, hotel and transportation.

The NEC-SITA partnership creates an opportunity to scale NEC biometrics technology to more than 460 airports running on SITA’s infrastructure around the world.

Contact Us

Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.



Hawaii Department of Transportation selects NEC thermal solution for screening travelers

Business and travel shutdowns and mandatory 14-day quarantines have proven to slow the spread of COVID-19, albeit at great cost to local economies. States are now challenged with reopening commerce without causing a spike in infections, which could again overwhelm hospitals and lead to further lockdowns.

Looking for a safe way to bring travelers back into the state and reduce delays and bottlenecks in the deplaning process, the Hawaii Department of Transportation (HDOT) ultimately chose an NEC-led team for deployment of a thermal screening solution at all five state-run airports. The HDOT project award includes equipment, installation and a 10-year maintenance plan that will keep airport traffic flowing safely into the future. Approximately 90 percent of the deployment and maintenance will be completed by local Hawaiian businesses.

The NEC solution leverages thermal sensing and facial recognition technologies to detect elevated body temperature (EBT) and alert screeners to anyone with a temperature of 100.4 or greater. The system, which is being deployed in three phases before the end of 2020, can detect faces wearing masks covering the nose and mouth, allowing a thermal sensor to screen passengers for elevated body temperature so that they can be called aside for additional health screening.

Prior to deployment, members of the Hawaii National Guard were manually scanning deplaning passengers for elevated body temperature. The new thermal screening system speeds the process and reduces potential exposure of pathogens from infected passengers to human screeners.

As travel volumes ramp up in Hawaii, the facial recognition component of the system will temporarily and anonymously track passengers who screen positive for elevated body temperature until a human screener is able to meet the passenger for a secondary evaluation. Passenger image and temperature data collected by the system is deleted after 30 minutes.

NEC NeoFace® Thermal Express technology empowers both government agencies and private commercial entities to check temperatures of foot traffic, without having to create long lines or bottlenecks for individual identification and temperature checks. In a time when social distancing is needed, the flow-through system promotes safety and hygiene by isolating EBT and identifying the source on the move.

Contact Us Today

Please let us know if you have any questions about our biometric or touchless solutions. Fill out the form, and we will get back to you.

See How NEC Can Help You on Your Journey!

Simply fill out the form, and we will get back with you.

Livescan That’s Truly More Efficient, Hygienic, and Affordable

Due to the COVID-19 pandemic, a higher priority has been placed on creating more hygienic workplaces and public spaces to prevent the spread of the disease. Corrections and law enforcement officers, public safety workers, courtroom professionals, and all employees supporting law enforcement and legal systems must take greater measures to protect themselves and the public.

For instance, potential COVID-19 outbreaks in our nation’s jails and prisons can put incarcerated individuals, the correctional workforce and surrounding communities at risk. In response to this danger, leaders and employees of correctional facilities have been tasked to combat the crisis in a way that protects the health, safety, and well-being of all individuals.

SmartScan®, NEC’s livescan solution, helps improve and verify the quality of biometric images, including fingerprints, palmprints, faces, irises, and even scars, marks, and tattoos (SMT). In addition to providing law enforcement with the most accurate and easy-to-operate solution in the industry, SmartScan also offers a hygienic user experience through our optional NEC NeoFace® face recognition technology for biometric logon and identity verification. With multiple configuration options to meet various budgetary requirements, NEC’s SmartScan truly is the most affordable, hygienic, and intuitive solution on the market today.

DID YOU KNOW… NEC’s SmartScan has a proven track record in numerous livescan deliveries, including Las Vegas Metropolitan Police Department, Texas Bexar County Sheriff’s Office, Alabama Huntsville Police Department, Alabama Atmore Police Department, and Alabama Mobile County Sheriff’s Office!

Automated, Accurate, and Efficient

The problem with livescan systems today is that they haven’t changed much in 20 years. They suffer from an obsolete design, outdated user interface, lack of security features, and poor maintainability.

NEC’s SmartScan is different. It has an intuitive user interface leveraging the built-in capabilities of Microsoft® Windows® 10, such as modern pinch-and-zoom and swipe features that effortlessly guide livescan operators through the image capture process. Other benefits include:

  • Auto-capture function – Dramatically speeds up the image capture process.
  • Superior image quality – Captures high quality images for accurate search.
  • Rapid processing – NEC’s biometric image processing tool provides immediate feedback, making it easy and fast for operators to review and ensure the quality of captured images.
  • Intuitive user interface – Visually guides operators through the capture process, making it easier, faster, and more automated.
  • Easy integration – Can be integrated into existing criminal history, records management, and jail management systems.
  • Convenient and flexible web client – Facilitates system administration and configuration management.

A closer look at NEC’s SmartScan

DID YOU KNOW… NEC’s SmartScan offers face recognition as an option to create a touchless, more hygienic experience, even with face masks on!

Hygienic and Safe

With the awareness brought about by COVID-19, public safety workers are seeking potential ways to reduce the spread of coronaviruses and other pathogens that may surface in the future. NEC’s SmartScan supports this goal by offering a more hygienic approach, including:

  • Flat (4-4-2) fingerprints instead of rolled fingerprints – Speeds the process and reduces contact time for livescan operators and the individuals being processed.
  • Responsive touchscreen – even while wearing gloves.
  • Optional use of face recognition to avoid contact
    • Operator biometric logon
    • Subject verification
  • Built-in foot pedals – Provides another option in the capture of fingerprints, palmprints, and other biometric images instead of touching screen, making it more sanitary for operators.

Affordable and Solid Return on Investment

Most agencies are facing budget constraints during the COVID-19 pandemic. NEC is proud of the affordability of our SmartScan solution, offering flexible options to meet budgetary and operational demands. For example, SmartScan is available in multiple configurations, including a ruggedized cabinet with a large display. Desktop and portable options are also available to meet all funding requirements.

Taking it one step further, through our flexible leasing programs, NEC can not only help eliminate the need for a large upfront payment, we can also help deliver the solution with affordable monthly payments. Furthermore, NEC offers GSA pricing and other intermediary pricing schedules to avoid the cumbersome procurement process, making it easy to own a SmartScan.

Working within your funding constraints, NEC offers flexible customer support and service options, including onsite, remote, or assist-as-needed, to better meet your operational and budget needs.

Why NEC’s SmartScan

NEC’s award-winning solutions are backed by rigorous research and development (R&D), including more than $1.2 billion invested in R&D annually. Our biometric algorithms have been validated by the National Institute of Standards and Technology (NIST) in comprehensive evaluations, including:

  • Eight consecutive wins in NIST evaluations for fingerprint matching
  • Five consecutive wins in NIST evaluation for face recognition
  • Ranked number 1 in NIST evaluation for iris recognition

As a Fortune Global 500 company with 120 years of experience and technology expertise, NEC offers the fastest and most accurate face recognition and fingerprint matching algorithms. In addition, our face recognition technology is the most resilient for low resolution and poor-quality images. We currently have over 64,000 patents and over 700 large-scale biometric solutions installed in more than 70 countries. We are here today and tomorrow to support your mission-critical operations!

NEC’s SmartScan solution streamlines processing and captures superior quality digital biometric images in far less time and with fewer rejected scans. To learn more about SmartScan, you can explore here.