Who’s Protecting Your Data?

Data is an organization’s most valuable asset. However, many organizations lack the critical software, infrastructure, and security processes needed to mitigate potential loss or access.

A recent Commvault survey shows that nearly half (43%) of IT managers do not have a comprehensive backup solution in place. Of those who do, less than half of ransomware victims were able to fully recover their data after an attack. Even more surprising is the increasing threat by insiders taking malicious action against their firms, with 72% of organizations stating that insider attacks have become more frequent over the last 12 months.

One thing is clear: it’s no longer a question of if a cyber-attack will take place, but when.

Cost of Data Breaches and Ransomware

The price companies pay for data breaches and ransomware attacks is not only the potential data loss or the cryptocurrency ransom that they may pay, but also the cost of recovering from the attack. A prime example is the ransomware attack on the city of Baltimore. While the perpetrators of the attack only demanded $76,000 in Bitcoin which the city refused to pay, Baltimore city officials estimated the recovery from this attack will cost taxpayers over $18.2M.

Losses can come from stoppages in manufacturing, inability to receive payments, employees unable to work, inability to service customers, cost of recovery specialists and implementation of new security protocols, and sadly, even death of a patient in a healthcare setting. This is why it is critical for businesses and organizations ensure that they have the right data protection in place.

UNIVERGE BLUE® BACKUP and RECOVER

NEC’s UNIVERGE BLUE® BACKUP and RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data. It is a powerful, cost-effective, and reliable managed Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solution that delivers always-on data protection.

Key features of UNIVERGE BLUE BACKUP and RECOVER include:

  • Optimized and secure backup and disaster recovery architecture: Industry leading BaaS software from CommVault detects Ransomware, while NEC’s award winning HYDRAstor® optimizes and protects data with built-in deduplication, compression and data verification.
  • Risk mitigation and reliability: Iron Mountain’s datacenters – some of the most secure, compliant and energy efficient datacenters in the world – safely and securely store at-rest data. Advanced Encryption Standard (AES) ensures data remains safe whether in-transit or at rest.
  • Regulatory compliance: Iron Mountain’s national datacenter Level 4 Security offers broad coverage and high levels of compliance ideal for healthcare and federal organizations.
  • Dynamic delivery models: Flexibility to backup between datacenters with an on-premises solution or straight to the cloud, virtual or physical environments.
  • Service and support: 7x24x365 management and support from a fully staffed Network Operations Center (NOC), as well as regular status and performance reports.
  • Simple & predictable cost effective billing options: Pay-as-you-go pricing ensures organizations only pay for storage that is consumed

Let’s Get Started!

Schedule a demo and start protecting your organization’s data today!

Boost Productivity, Streamline Workflows, and Increase Revenue with UNIVERGE BLUE® EXTEND Integrations for CONNECT & ENGAGE

Business environments have evolved significantly over the past decade. Enterprises are moving at a relentless pace with new technologies, applications, and CRM tools playing a vital part in the customer and employee experience. Thanks to this digital transformation, successful companies must embrace integrated technologies, applications, and tools in order to be competitive.

Employees now have the option to communicate and collaborate with their co-workers, customers, and other business counterparts in a variety of ways across their preferred platforms with methods such as chat, SMS, video collaboration, voice, social media, and more. Customers also have multiple ways, such as those listed above, to communicate with companies making it easier to reach out and connect.

With increasing availability of new technology, cloud applications, and customers that demand information in real time, there are more and more applications and tools that need to exchange information constantly. The risk of not engaging with these tools is high and the opportunities afforded by integrating them could be great.

Juggling multiple applications can be time consuming and extremely hard to manage if the tools are not properly connected, which is why it is in the best interest of companies of all sizes to determine how to integrate their systems so they can work together as a functioning, well-oiled machine.

Introducing UNIVERGE BLUE EXTEND Integrations for CONNECT (UCaaS) and ENGAGE (CCaaS)

The new UNIVERGE BLUE EXTEND integration platform allows organizations and their employees to take advantage of UNIVERGE BLUE’s powerful communication, collaboration, and contact center functionalities within and in combination with everyday business applications. The UNIVERGE BLUE EXTEND integration platform was designed specifically to help organizations boost productivity, streamline workflows, and increase revenue. EXTEND is built into NEC’s UNIVERGE BLUE CONNECT Unified Communications (UCaaS) and ENGAGE Contact Center (CCaaS) and is available to all CONNECT and ENGAGE customers without additional licensing or cost. With EXTEND, employees can communicate and collaborate more effectively no matter their geographical location.

The Value of EXTEND Integrations for CONNECT Unified Communications

Effective, integrated communications are essential to enabling employees and increasing their productivity. Deploying EXTEND integrations directly influences the behavior of employees, their level of performance, and the speed it takes them to find the right information and provide the best possible customer service – every time.

According to a survey conducted by Gartner, 74% of companies plan to permanently shift to more remote work post COVID-19. As telecommuting becomes the new reality, organizations will need to ensure their systems are tightly integrated to prevent slowing productivity in their remote workforce.

With UNIVERGE BLUE EXTEND Integrations, organizations can embed UNIVERGE BLUE CONNECT Unified Communications into their everyday business applications and CRM tools across various teams to streamline workflows, improve communication speed, and maximize employee productivity, no matter their location.

EXTEND Integrations allow you to leverage CONNECT’s 100+ enterprise-grade calling features including auto attendant, call queuing, automatic company-wide call recording, and more. Click-to-call phone numbers from contact or web pages, quickly and easily add virtual meeting details with UNIVERGE BLUE MEET to any new or existing calendar event and click to start virtual meetings with MEET directly from the web browser or calendar event.

EXTEND integrations are readily available for commonly used business applications like O365®, Outlook®, G Suite™, Microsoft® Teams®, SugarCRM®, ZOHO®, Slack®, Salesforce®, Zendesk®, ServiceNow®, Oracle® Netsuite® and Microsoft Dynamics®. Don’t see your business app? Easily deploy custom screen pops to virtually any web-enabled application with UNIVERGE BLUE CONNECT (UCaaS) EXTEND Integrations.

  • Increase productivity: Embedding UNIVERGE BLUE CONNECT into productivity applications helps automate business workflows and maximize employee efficiency thus generating revenue or protecting your existing customer relationships. Additionally, integrations allow you to enhance the CONNECT unified communications solution for remote workers in home offices and other dispersed locations, transforming the way employees get business done.
  • Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time. Contact Center Agents and general business users can offer an improved customer experience when they are more insightful and efficient.
  • Streamline workflows: EXTEND integrations for CONNECT and ENGAGE help to improve the speed and performance of employee’s work as well as their responsiveness to customer inquiries. With the different functionalities tightly integrated to scale to a higher level of efficiency, less time is spent switching between applications and a greater amount of work can be accomplished faster.
  • Easy to use: Deploy and use with no extensive training or implementation costs. With such easy deployment and simplicity, IT processes are seamless which allows your IT staff to focus more on the core business and allows users to quickly access important data.

The Value of EXTEND Integrations for ENGAGE Contact Center

According to a SelectHub Article, 84% of customers consider the experience with a company as important as the product or service and 66% of customers will actually pay more to get a top-notch customer experience. Clearly organizations need to offer the best possible customer experience in order to be competitive in their market – relying solely on a product and/or price will no longer keep businesses afloat.

With UNIVERGE BLUE EXTEND Integrations for ENGAGE Contact Center, it is easy for businesses to leverage popular business applications – or even home-grown apps – to deliver smarter and more efficient contact center customer experiences.

By connecting the powerful contact center capabilities of UNIVERGE BLUE ENGAGE with your existing Customer Relationship Management (CRM) or Helpdesk systems, you can help drive customer retention through enhanced customer experiences and drive revenue with increased agent productivity.

With EXTEND Integrations you can easily annotate and capture key details from a call and save the call outcome/classification to the customer’s account. Screen pops for incoming calls provide agents with existing customer account records for a better customer experience.

Take notes and log call details for new or existing customers directly within an application or CRM while on an active call. Route customer calls more efficiently by using advanced call routing and IVR with UNIVERGE BLUE ENGAGE Cloud Contact Center. View presence of contacts along with screen pops of existing customer information for incoming calls.

The ability to capture audio and screen recordings of interactions with customers and automatically store them in their account contact record helps ensure a complete history of interactions. Your agents will also be able to access case status for clients or build a call flow that lets them self-serve.

  • Alert and adapt in real-time: Keep an eye on the overall pulse of the ENGAGE contact center by delivering alerts and updates from applications to agents. With UNIVERGE BLUE EXTEND integrations for ENGAGE, customers will have the ability to deliver time-sensitive alerts and updates to selected channels that allow them to take rapid action before situations become problematic.
  • Increase agent productivity: Streamline workflows and maximize agent efficiency as UNIVERGE BLUE EXTEND Integrations embed ENGAGE contact center functionalities into everyday business applications. Combining streamlined workflows and simplified data retrieval processes allow agents to focus on resolving the customer’s issue rather than spending time searching for customer data.
  • Easy to use: Deploy and use with no heavy training or implementation costs required. This allows agents to quickly adapt and begin offering exceptional customer experiences as soon as the solution is implemented.
  • Improve customer journey and experience: Access relevant customer data quickly and at the right time to deliver a more personalized and seamless experience to each customer. More effective and efficient call center systems result in more effective customer contact scenarios, which leads to the desired result of customer satisfaction.

NEC’s UNIVERGE BLUE EXTEND Integrations allow organizations to seamlessly connect with the most well-known tools being used today such as Salesforce®, ZenDesk®, Microsoft® Dynamics®, Zoho®, ServiceNow®, NetSuite®, SugarCRM®, and more. We also offer easy-to-implement custom integrations using custom API’s for the ENGAGE Contact Center solution.

Get Connected with UNIVERGE BLUE EXTEND for CONNECT & ENGAGE

Don’t let your business suffer due to not having the proper connections between important business systems. You can enhance employee productivity and customer engagement with additional communication functionality built into the everyday business applications you are currently using.

UNIVERGE BLUE is designed to meet the needs of business of all sizes. Whether you’re a startup of 10 employees or an enterprise of thousands around the globe, NEC specializes in providing flexible options and integrations for every type of business. We will grow with you and provide a comprehensive unified communication and contact center solution for the future.

Contact Us Today

Ready to get started on your journey to the cloud? Schedule a demo and speak with one of our cloud experts today!

Why Unified Communications Is Essential to Remote Work and Business Continuity

As business leaders implement new policies for returning to work, they are also reevaluating plans for enterprise resilience. The COVID-19 pandemic and shutdowns caused businesses to react quickly, testing their agility and ability to recover. During this stabilization period, there will be a pivot towards flexibility and improved business continuity plans for the “next normal.”

Business Continuity While Working Remotely

No one could predict that organizations would have to quickly embrace remote work due to the potential spread of employee illness. As a case in point, a Gartner Business Continuity survey revealed that only 12% of organizations felt that their business continuity plans were prepared for the impact of COVID-19. Without these plans in place, revenue has been affected, some businesses have shuttered, and others are unable to reopen.

With the continuation of the pandemic and the uncertainty of a vaccine, 74% of CFO’s are planning to permanently shift to remote work in order to manage costs. The onus is now on IT and security leaders to consider what employees need to successfully work from a remote location so that business can continue as usual. Leaders are looking to cloud-enabled services and unified communications to minimize future business disruption and support remote collaboration.

Built on NEC’s award-winning infrastructure, UNIVERGE BLUE® offers affordable services to ensure business continuity and employee productivity and collaboration while working remotely.

Why Unified Communications is Essential for Business Continuity

Remote work and telecommuting options have steadily been increasing, with 159% growth in the past 12 years, driving an increase in UC implementation. As some organizations were considering unified communications before, there is now an added benefit of increased business continuity and disaster recovery, post-COVID-19.

Moving to a UC solution takes services such as telephony, file storage sharing, video conferencing, contact center and data backup to the cloud so they are accessible from anywhere at any time. Cloud-enabled services create an additional layer of security to real-time work processes, guaranteeing availability beyond weather events or pandemics. Systems and collaboration tools remain available to remote work locations, often at higher speeds, to enable workflow and increased productivity outside of the normal office environment.

Since the unexpected impacts of the pandemic, work and team collaboration have been changed for good. It is imperative that a disaster recovery plan account for remote work options. Organizations must include UC in their contingency plan to be agile and continue business as usual.

Remote Collaboration and Effective Communications

As more employees are expected to work from home, remote teams must find new ways to work together. Unfortunately, remote communications can be easily distorted or misinterpreted with delays and a lack of physical and social interaction. Another frustration is when remote teams choose ad-hoc services, creating more complexity, security holes and maintenance challenges for IT and security teams.

Streamlining communication complexity is the key to improving remote collaboration, enhancing security and productivity, as well as saving time, finances and resources.

It’s important that employees don’t lose the power of face-to-face meetings while remote. The good news is they don’t have to! With NEC’s UNIVERGE BLUE® MEET Video Conferencing solution, you and all of your colleagues have access to powerful virtual collaboration tools to help keep your business moving forward—even when employees aren’t in the office.

What’s more, NEC is giving MEET Video Conferencing and Collaboration to existing customers and new UNIVERGE BLUE® customers for FREE for the rest of the year!

*Some Restrictions Apply*

Responsive Remote Contact Center

One of the challenges with remote work is continuing to provide a high-quality customer experience. Implementing unified communications optimizes contact centers, offering increased control and simplified maintenance through a single platform. Instead of working through multiple tabs or applications, contact center agents are more agile, with one interface to handle customer needs efficiently, from anywhere at any time.

Contact center performance can be measured through monitoring, recording and analytic reporting. The use of unified communications for contact centers also allows for easier scalability and deployment for remote workers. With a streamlined remote contact center, organizations can hire agents in any location and ensure top-notch customer responsiveness.

Secure Disaster Recovery

No business continuity plan is complete without secure backup and recovery to manage and protect critical proprietary information and data. Working remotely can increase security and compliance challenges, as sensitive data may be stored unencrypted on remote workstations, especially if there is no singular platform for accessing company resources.

When moving to cloud-enabled services for responsive communications or collaborative work practices, IT and security teams require simplified and more secure data storage. The cost-savings of implementing a secure, cloud-enabled data backup and recovery platform also include ongoing access to the latest hardware and software without the need to maintain the infrastructure or personnel.

Why Choose NEC UNIVERGE BLUE® for Remote Work and Business Continuity?

The new remote work challenge for IT and security teams is managing multiple types of software, infrastructure and other platforms across many locations. UNIVERGE BLUE offers secure, cloud-enabled unified communications and collaboration solutions that are fully integrated, scalable, cost-effective and easier to maintain than on-premises hardware. The streamlined communications platform improves employee and customer experience with secure access from anywhere for team collaboration and a centralized hub for information.

NEC also offers a phased approach and flexible delivery model for organizations moving to unified communications. Consider UNIVERGE BLUE solutions to:

  • Improve remote employee productivity and collaboration through greater mobility and communications
  • Reduce IT costs through integration with other cloud-based applications and simplified management
  • Reduce risk with secure, compliant data backup and recovery

Contact your NEC Account Manager or visit the UNIVERGE BLUE website to learn more.

Compassion and innovation can be a positive force for the social justice movement

As a technology industry leader with deep research and development roots, NEC is guided both by strong principles around scientific exploration, as well as the ethical implications of our projects.

I wrote recently that a brighter world “will never exist while systemic racism and other forms of social injustice continue to oppress the Black and other marginalized communities.”

Globally, NEC Corporation President & CEO Takashi Niino has stated previously that as a supplier of public safety technologies, we are committed to maintaining an open and broad dialogue with employees, customers, partners, citizens, civic leaders and our colleagues in government.

NEC is a company with developed core values, including AI & Human Rights Principles, and we are committed to helping to end racial injustice in our society. Our efforts to operationalize our values and AI & Human Rights Principles help us responsibly develop and sell biometric technologies, including face, iris, fingerprint, palm print, finger vein, and others.

Today in the United States, many law enforcement agencies use our technology as a tool for investigative decision-making and determining possible leads in a case. As noted by numerous legal experts and scholars, a match using facial recognition alone is not a means for positive identification. Additional police work is required.

police in the communityAlthough current events have brought the topics of social justice, law enforcement and technology to the forefront of national discourse, NEC, through continued research and development, has long thought about the ways in which facial recognition algorithms can affect people of color. We have gone to great lengths to ensure our facial recognition algorithms are accurate across racial and other demographic groups.

For over a decade, our algorithms have ranked highest in accuracy in tests by the U.S. National Institute of Standards and Technology (NIST), widely considered a global authority on testing of biometric algorithms. Unlike many facial recognition algorithms that in last year’s NIST report, showed a pervasive problem with demographic disparity, NEC’s high-performing algorithm did not demonstrate this issue. As the matter of fact, our algorithm was singled out for being “on many measures, the most accurate algorithm we have ever tested.” This holds true across the diverse array of races and genders represented in the image test database.

This brings me to what NEC believes on the issues.

We believe it is possible to have compassion and actively work to improve conditions for America’s vibrant communities of color, while supporting our law enforcement customers and supporting reforms that encourage responsible use of our technology by law enforcement.

Furthermore, we believe that public safety agencies should responsibly use advanced facial recognition and other innovative technologies to help correct inherent biases, protect privacy and civil rights, and fairly and effectively conduct investigations for social justice.

On the topic of policy and regulation, we have and shall continue to support the development of legislation that provides and enhances existing guidelines for the responsible use of facial recognition technology.

We are dedicated to working with our law enforcement customers, the diverse communities they serve, and the policymakers who represent those diverse communities to find the best possible path forward. As we continue to work toward a brighter world, we plan to find ways to participate in ending systemic racism in America, and to use the best technology to do so.

Sincerely,
Mark Ikeno
President & CEO
NEC Corporation of America

A Message from the Office of Mark Ikeno, President and CEO of NEC Corporation of America

As events have unfolded this past week, many of us have gone through a spectrum of emotions. Sadness, anger, grief, frustration, and a strong desire for change all come to mind.

George Floyd’s death is unfortunately just one recent event in a long history of similarly tragic incidents across the country, and we recognize that the current increased focus on systemic racial justice issues is long overdue. We stand with those who are grieving and hurting and support those working to eradicate racial injustice in our society.

We understand that the brighter world we strive to orchestrate will never exist while systemic racism and other forms of social injustice continue to oppress the Black and other marginalized communities.

To those of you powerfully explicating and combatting these complex problems, we appreciate your work, we are paying attention, and we are committed to being part of the solutions.  Although we do not yet know exactly what those solutions will entail, we are listening, we are watching, and we are broadening and deepening our ongoing dialogue about the multifaceted issues at the intersection of racial justice, human rights, and technology.

To our law enforcement, first responder, and public safety customers who are dedicated to protecting and serving individuals of all races, religions, genders, and sexual orientations, we recognize the challenges you face and how difficult it must be to see so many of our communities so divided. We are committed to continuing to partner with you and the communities you serve to cooperatively ensure that our efforts to make society safer equally make society more just and inclusive.

We are here to support our employees, our customers, and all those taking a stand against injustice as we all band together, the way we must, to employ our individual and collective skills and resources to shape a better future for the world.

Sincerely,
Mark Ikeno
President & CEO
NEC Corporation of America