Honoring Those Who Serve and Have Served

NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Each year on November 11, America honors and celebrates the brave men and women who serve and have served in our nation’s armed forces.  Here at home and around the world, 1.3 million active duty military and 860K reserve service members protect our freedoms and secure our liberty.  There are 18.2 million veterans in the United States, according to the most recent statistics from the US Census.  To each and every one, we owe our sincerest gratitude.

Earlier this year, NEC’s effort to help thank one of these veterans was completed as he received the keys to his new mortgage-free home located in Irving, Texas, home to NEC Corporation of America’s headquarter office. Major King is a father of three who served three combat tours overseas. This decorated veteran medically retired from the military in 2016, and since has been focused on getting healthy and raising his three children. Maj. King and his family received their new home courtesy of Operation FINALLY HOME, built on land donated by the City of Irving, and supported by donations and volunteers from several companies, including NEC.

Watch the video the day that Maj. King and his family learned they were going to be given the home up to the day they received the keys.

This gift of thanks given to U.S. Army Major Eric King and his family has had a tremendous impact on them, prompting Maj. King to write to Operation FINALLY HOME:

“Thank you Dan Wallrath, Operation Finally Home and all supporters. We are at 6 months of being in our beautiful home and we still have the same feelings we had on the day of the key dedication ceremony…still filled and overwhelmed with joy, love and appreciation. Thank you!!”
– Eric K. King

Honoring Those Who Serve and Have Served – NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Maj. King has dedicated himself to giving back by helping other veterans reclaim their lives. He launched #VetsWhatsNext, a nonprofit charity to help change the lives of disabled Vets and their families. Through fundraising activities and #VetsWhatsNext product sales, he hopes to benefit organizations such as Operation Finally Home and Veterans scholarship foundations. For more information go to https://www.VetsWhatsNext.com/, and follow on Facebook, Twitter (@VetsWhatsNext), and Instagram (#vetswhatsnext). NEC supports #VETSWHATSNEXT.

Honoring Those Who Serve and Have Served – NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Pictured with Maj. King and modeling some of the #VetsWhatsNext gear are some of our NEC Veterans (from L to R): Charlie B. – Army, Auby T. – Army, Tammy L. – Navy, Stacey T. – Navy, Maj. Eric King – Army, John W. – Air Force, John E. – Air Force, Russell H. – Marines.

AFIS Internet Conference 2018

Please join NEC in offering our heartfelt thanks to Maj. King, our NEC veterans, and all that are serving or have served.  We honor their service and sacrifice that allows us to continue to enjoy freedom and democracy in this great country. Your show of gratitude can have a far reaching impact on so many, just as it did with Maj. King.  If you are looking for additional appreciation ideas, here are 8 Ways to Express Appreciation on Veterans Day from Military.com.

Be Prepared When Ransomware Attacks Strike

While ransomware attacks are certainly nothing new, a recent report indicates that such incidents have increased more than 360% year-over-year in the first half of 2019. In addition to businesses and individuals, more and more cyberattacks are targeting local governments in several states, including  Maryland, Michigan, Florida, Indiana and the recent attacks on 23 Texas towns.

These attacks not only cause disruptions and inconvenience, but cost millions in recovery and restoration efforts, loss of revenue, decreased productivity and reduced levels of customer service. Ransomware and other cyberattacks will probably never be eliminated completely, but organizations can mitigate the negative effects of an attack and be prepared before one occurs.

Being Prepared Before an Attack

Here are a few recommended steps that businesses and other organizations should consider before and after an attack.

  • With the help of a security expert, conduct a “health check” on your systems to identify any vulnerabilities. Consider both external attacks as well as internal breaches (intentional or not).
  • Keep backup data off premise, both physically and logically away from production data.
  • Ensure that all systems used for backing up data have the latest software patches, follow protocols and can detect ransomware.
  • Reduce the complexity of having multiple systems by consolidating backup data from all systems—disaster recovery, applications and cloud systems.

Education and communication also play an important part in cyberattacks. Makes sure all end users are educated about security protocols, including not falling for spoofing attacks. If a ransomware or other attack does occur, communication with all stakeholders—employees, partners and customers—is a critical step. Mitigating anxiety and alleviating fear through ongoing communication help make things go more smoothly during the recovery process.

Once an attack occurs, acting quickly will be critical as well. Hire a professional with experience to help you make the right business decisions regarding recovery efforts based on the amount of time it will take, cost considerations and what losses are occurring.

Expertise in Data Backup and Recovery Solutions

NEC, with our experience and expertise in data backup, business continuity planning and recovery solutions, can be a powerful ally in mitigating risks prior to an attack and enabling faster recovery should an attack occur.

NEC delivers Backup as a Service (BaaS) by providing a suite of off-site data backup services. Our BaaS solutions range from ensuring that systems are up-to-date to providing secure targets, which can optionally move data to and from tape storage. Our staff is fully trained on a range of backup systems and can ensure that data is backed up locally and off-premise.

As the first technology infrastructure provider to join Iron Mountain’s Data Center Marketplace, we offer protection and accessibility through infrastructure built to our specifications and made available at Iron Mountain’s secure, compliant and energy efficient above-ground and underground data centers.

In order to optimally address a wide range of customer requirements, NEC offers a suite of BaaS deployment options:

  • Customers with data stored in public clouds, and with highly dispersed systems, often require a fully managed backup solution, with backups performed at the application and bare metal/VM level. Once notified of a ransomware attack, it’s important to scan backups to detect any malware (not just ransomware) so that the system will not be re-infected when restoring from backups prior to the incident. Examining ransomware-encrypted data upfront will help prevent overwriting old “clean” data inside the backup. NEC uses industry leading agents to isolate and not transfer ransomware-encrypted data from any client/server locations. This action is performed to ensure data integrity prior to storage and to alert customers of any intrusion.
  • NEC also provides physical and virtual backup appliances deployed on premise for customers with: a requirement for local storage; a large amount of servers or data and a need for a fully managed backup solution. Through this option, application and bare metal/VM-level backups are stored locally and analyzed for ransomware prior to deduplication, compression, encryption and secure transmission to NEC.
  • Other customers use their own backup software and have strict backup time windows that require the highest performance data backup ingestion. For them, NEC offers an upgraded BaaS Appliance using our HYDRAstor platform. This platform provides the highest ingestion and deduplication performance and delivers highly secure replication to NEC HYDRAstor systems located at Iron Mountain. NEC offers ransomware detection services based on the customer’s specific policies and landscape.
  • For customers that use their own backup software, but don’t require high performance, NEC offers the HYDRAstor Virtual Appliance (HSVA). The HSVA runs in a virtual machine and acts as a backup target for a customer’s own infrastructure. It deduplicates using localized NEC HYDRAstor technology before encrypting data for transfer to NEC HYDRAstor at Iron Mountain. NEC offers ransomware detection services based on the client’s specific policies and landscape.
  • Sometimes customers prefer to push data to tape using industry standards. NEC, in collaboration with Iron Mountain, offers tape restoration and long-term retention services for all the services listed above.

Providing Protection from Both Outside and Inside Threats

Dedicated NEC-based infrastructure is built according to best practices for redundancy and security. Ensuring that data backup systems and storage are off site reduces access to these critical systems by both hackers and insiders. For a reasonable monthly fee, NEC offers low total-cost-of-ownership BaaS that provides:

  • Industry Leading Backup Agents
  • Secure off-site data storage
  • Disaster recovery for 24/7 business continuity
  • Value Added Services
  • On-Premise Appliance Options

For a complimentary Backup Assessment, fill out the form below.

Learn more about NEC’s back up, recovery and business continuity offerings and download the white paper.

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Putting Dynamic Communications At The Center Of Business

Inaccessibility and non-responsiveness are no longer acceptable in today’s business environment.  It isn’t prudent in winning or retaining customer loyalty; it doesn’t foster internal teamwork; nor does it help in building a sustainable brand reputation.  Plus, from a technology perspective, there really isn’t an excuse for lengthy lags in responsiveness, productivity or collaboration.

Unified Communications (UC) with its integrated approach to advanced voice, mobility, messaging, video and audio collaboration and communications apps, enables organizations of all sizes to effectively manage the how, when and where of their connectivity.  Yet to create such an accessible and dynamic work environment, having the right foundation is essential.  A communications platform that is capable of reliably and quickly facilitating and right-sizing how, when and where regarding its accessibility across and beyond the enterprise.

NEC has been recognized by industry experts as having one of the highest levels of customer satisfaction among UC vendors and providing customer solutions with one of the lowest total cost of ownership in the market.  So what performance factors determine the company’s highly reliable and virtualized UC environments?



Operational & Service Scalability
Interoperability and accessibility are central to agile enterprise operations from an operational and customer service standpoint. Communications systems have to be dependable, sizable and adaptable. But they also must remain manageable. NEC’s UNIVERGE® SV9500 UC solution probably best illustrates how the company is meeting these requirements. Developed for larger and geographically dispersed organizations, this communications solution robustly supports voice, unified communications as well as unified messaging and it is all done from a single point of management. In spite of such broad capabilities, the SV9500 is among the simplest UC-capable systems to configure and integrates simply into existing IT technology as a fully interoperable IP or digital system. There is also a virtualized software model for those seeking more extensive competencies and a new SV9500SE model that brings the SV9500 and its many abilities to smaller-sized organizations.

When it comes to scaling customer service, it is all about meeting if not exceeding expectations. The UC Contact Center suite for the SV9500 exemplifies such front line attention through its fast and efficient handling of customer calls. Able to control high call volume using intelligent routing, inquiries get evenly distributed among contact agents to reduce hold time or can be skill-based to best match queries with the most appropriate representative. Additional agents can even quickly sign in during peaks or purges in caller activity to ensure optimal responsiveness. And to lessen the chance of call abandonment or caller frustration, options such as automated call back and queue announcements can keep those on the line engaged and provide them with control over how their call gets handled. With additional options such as chat, email or voice, callers can truly interact and get the information they need in the manner that they like best.

Collaborative & User Accessibility
Openness and transparency and the capability to react quickly defines what it means to be a highly-connected workforce. Through improved access to critical apps and by knowing when and how to best reach someone, tasks get completed quicker and more easily. When complete suits of user-centric UC and collaborative apps are consolidated into one highly available client, teamwork becomes streamlined. NEC’s SV9300 solution makes all this possible for mid-size organizations with up to 1,500 potential users. By supporting collaborative apps as instant messaging, group chat, audio and video conferencing along with presence technology and intelligent call routing, unencumbered communications can be realized across grouped and dispersed individuals, teams and environments. The fact that the platform’s mobility apps are out-of-the-box ready and compatible across Apple® iPhone®, iPad® and Android™ devices ensures quick deployment and uninterrupted adoption. Equally as important, this compatibility averts any need to replace or reinvest in existing technology and avoid time-consuming and disruptive operational modifications.



Brand Sustainability
Brand memorability depends on the experiences provided. Each and every interaction – whether interpersonal or electronic – has the potential of enhancing or detracting from an organization’s reputation. As a hub for so many apps, communications systems can be instrumental in understanding which applications and devices are promoting or hindering brand loyalty and employee productivity. Intuitive, feature-rich call accounting systems can provide complete visibility into UC usage and the means to effectively evaluate performance. This is why NEC includes a secure and modifiable administration and expense management system with each SV9000 Series communications platform, even for the SV9100 designed especially for smaller-sized organizations. So even smaller companies can benefit and alter their practices by effortlessly scrutinizing how their communications system and collaborative apps are creating brand ambassador moments.

Interested in how NEC – a global leader in the call control market – can optimize your workforce across and beyond the organization? Contact us now and find out …

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NEC’s ADVANTAGE 2019 Partner Conference Goes Global for the First Time

NEC’s first-ever global partner conference, ADVANTAGE 2019, brought together more than 550 attendees from North America, EMEA and Latin America to learn, share and socialize during the three-day event. Attendees representing 200 partners from 50 countries gathered at the Hilton Bonnet Creek in Orlando, including channel partners, systems integrators, technology partners and guests along with key NEC executives.

With its theme of “Experience. Exchange. Excite,” ADVANTAGE delivered a rich blend of experts, guest speakers, networking opportunities, best practices sharing, deep dives into digital workspace topics, and a view of upcoming offerings. NEC executives, including Enterprise Technologies SVP Paul Kievit, Solutions and Services SVP Ram Menghani, and VP of Digital Platform Solutions Paul Aiello, provided a glimpse into the future of the Smart Enterprise and exciting possibilities that are available via dynamic delivery including Cloud, Smart WorkSpace and the UNIVERGE Integration Platform.

Woven throughout the presentations and educational sessions was the importance of the overall customer experience.

Digital transformation enables businesses to prioritize customer experience (CX), which elevates a commitment to employee experience (EX). For example, NEC’s Smart Workspace enhances employee experiences by providing work flexibility, improved collaboration, increased productivity and engagement. Deploying Smart Workspace allows organizations to reduce costs, retain talent, and create a great work culture.

Break-out sessions focused on current workforce trends, secure data management, unified communications solutions, high-availability servers, overcoming infrastructure challenges, and the importance of building customer relationships.

This year’s Solutions Expo featured global innovative solutions from the U.S., Japan and EMEA. The exhibits showcased the best of NEC’s current offerings as well as solutions that are coming soon.

Advantage 2019 in Orlando – NEC’s First Ever Global Partner Event

Check out the ADVANTAGE photo album for a closer look at this year’s conference activities

Presentations Designed to Inspire

This year’s agenda also featured guest presenters who shared their expertise, ideas and knowledge with the audience.

  • Delivering the keynote address was Seth Mattison, well-known international expert and author on workforce trends, generational dynamics and business strategy. Seth, who is CEO of Luminate Labs, energized the audience with his discussion on The Future of Work and how workforce dynamics are shaping the new workplace.
  • LPGA Commissioner Mike Whan expanded on how NEC is an important partner in helping the golf organization achieve an excellent fan experience at its events.
  • During the “Proud to Partner” session, several of NEC’s top systems integrators shared stories of success, transformation and best practices from their businesses. Featured speakers included executives from AllStar Communications, SETel, Forerunner, Koning & Hartman and Datasciences .  Highlights from this session included a success story about a large university win that defined a roadmap for how SETel was able to combine creative financing through NEC Financial Services with NEC technology solutions and partner managed services to deliver an OPEX model to the customer, increased margins to the partner, and eliminate competitive bids.

Honoring NEC’s Valued Partners

The ADVANTAGE 2019 conference also provides the opportunity to recognize our extraordinary worldwide partners during the awards presentation. The focus was to not only award top performers for their demonstrated excellence over the past year, but also to give partners the opportunity to share insights and learn from each other. See a full list of the awards here

The record-breaking attendance and enthusiastic participation from partners from around the globe made for a smashing success at NEC’s first global ADVANTAGE partner conference. Together, NEC and its partners continue to bring IT and communication solutions that enable organizations and their workforces to embrace the value of digital transformation.

To get an up-close look at ADVANTAGE 2019 check out our video.

Thanks to all who joined us in Orlando. See you in 2020 !

NEC Corporation of America
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Get Ready for NEC’s First Global ADVANTAGE 2019 Partner Conference

NEC’s highly anticipated annual three-day partner conference kicks off on June 3 in Orlando. In its first incarnation as a global event, ADVANTAGE 2019 will be where NEC’s key players, channel partners, systems integrators, technology partners and guests get together to learn and share their interest in business enterprise technology.

A multi-purpose event for learning, experiencing, sharing, socializing, and recognizing our extraordinary partners across North America, EMEA and LATAM, NEC continues this rich tradition on June 3-5, at the Hilton Orlando Bonnet Creek in Orlando, Florida.

As always, NEC’s 2019 ADVANTAGE conference will be an uplifting time of targeted learning, inspiration and fun. It’s an opportunity to focus on how the latest NEC technology for business communications, workforce productivity, reliable business continuity, data security, and biometric solutions can move organizations forward and enhance their employee and customer experience.

This year’s keynote is the highly energetic and engaging Seth Mattison, whose focus will be on workforce trends and generational dynamics.

We’ll also feature a blending of expert education on cutting edge NEC solutions that exceed customer expectations, together with great opportunities to build business-boosting relationships with peers, sponsors, partners and NEC experts. ADVANTAGE 2019 is a time of experiencing NEC’s positive global messaging of the importance of developing strong relationships and understanding NEC’s solutions for the Smart Enterprise.

Enhancing the eXperience for the Smart Enterprise

The event spotlight is on the overall experience of our customers with NEC’s Smart Enterprise solutions. A wide range of sessions will be focusing on current workforce environment trends, the latest in NEC unified communications, secure data management, the stability of NEC’s high availability servers, infrastructure challenges being met, the critical importance of building real relationships with customers, and why the spectrum of NEC Smart Enterprise solutions makes sense for businesses of all sizes and missions.

This year the information share is deeper, ranging from NEC Global Strategies to targeted sessions covering specific areas:

  • UC Enterprise SV9500 – to the Future and Beyond
  • SMB UC Platforms – Onwards Leading the Way
  • SMB UC – Unique InApps – Think Verticals
  • Workplace Mobility – Set them Free!
  • IT Solutions Networking – Master Your Network
  • Government eXperience – a Holistic Approach to Success
  • Education eXperience – K-12 and Higher Education
  • Hospitality eXperience
  • Healthcare eXperience
  • Business Cloud – the Sky is the Limit
  • Digital Marketing & Campaigns – Essential for Success
  • HCI Hyper Converged Infrastructure
  • Customer Care – Enhancing the Customer Experience
  • UC Enterprise UNIVERGE 3C – to the Future and Beyond
  • Sales Enablement Transformation –UNIVERGE Blue
  • The Smart Workspace
  • Smart Data Protection

Along with enriching opportunities to participate in informational and inspiring sessions led by the “best of the best” in the industry, the NEC Solutions Expo will also provide attendees with hands-on demonstrations of the latest available product and service offerings to meet the growing needs of our customers.

ADVANTAGE 2019 is a time when we come together to exchange ideas and enjoy an environment of fellowship and comradery. It’s a time to learn and affirm our shared goal of truly orchestrating a brighter world, and discover how, to that end, NEC is continuously innovating, learning, and always fine-tuning our commitment to creating experiences that matter.

Looking forward to seeing you in Orlando!

For more Information, visit: https://www.necadvantage.com/