NEC building Community through Service

NEC Corporation of America (NEC) has been a sponsor of Herbert Marcus Elementary in Dallas, TX for the past three years. The involvement of NEC and the volunteer efforts of NEC employees, has made a tremendous difference at this school. Last year the school moved into a “Breakthrough Campus” category in the Dallas Independent School District and, according to the Principal Jonatan Romero, NEC played a big part in this transformation.

As one of our projects this year, NEC decided to “Stock the School” with supplies for each teacher. Unfortunately, many teachers have a financial burden of out-of-pocket costs to supply their students with basic supplies. NEC wanted to help ease that burden for the 50+ teachers at Herbert Marcus by providing each teacher with a care package of basic school supplies such as: folders, pens, hand sanitizer, dry erase boards, markers, etc.

Quantifiable Impact:

  • Provided essential classroom supply kits for 46 classes – impacting up to 800 kids in these classrooms
  • Custom decorated 20+ clipboards to include in the classroom supply kits
  • Painted chalkboards in 3 classrooms
  • Assisted teachers move and set their classrooms
  • Painted and refreshed the health clinic
  • Painted and refreshed the Community Outreach room
  • Painted and brightened up the main stairway
  • Assisted 10 teachers with classroom décor and organization
  • Painted colorful and fun ceiling tiles for the Art room
  • Fresh coat of paint in a large multi-purpose classroom
  • Hand wrote 46 Thank You notes to every teacher in the school to start their new year with motivation
  • Purchase of a much needed projector and screen for the auditorium
  • Purchase of new stage curtains for the auditorium

Stock the School at Herbert Marcus Elementary

NEC’s global branding statement is, “Orchestrating a brighter world.” NEC volunteers decided we could brighten up the school by adding a fresh coat of paint to the nurse’s clinic, stairways, and a few classrooms. The students spend a large part of their day in the school and adding a new coat of paint assisted in revitalizing areas for a refreshed and positive learning environment. Our goal was to ensure students and teachers walk into the classroom confident, empowered and prepared!

Facial Recognition: How Policy Can Catch Up to the Technology

Facial recognition (FR) stands at a critical point in its development.

The technology is racing forward and improving rapidly. Adoption of FR tools as a law enforcement asset is growing. It’s now commonly accessible by police agencies nationwide.

And beyond its original applications in the military, counter-terrorism and law enforcement, the technology is improving other sectors, such as aviation and travel, hospitality, healthcare, financial services and retail.

Yet public understanding of FR lags behind. And, driven by incorrect popular perceptions, public policies that would ban or over-regulate FR’s use seem ill-informed and out of step with present realities.

This poses a challenge to those of us committed to the success and propagation of FR: How can we ensure that public perception — and policymakers’ perception — of FR is better aligned with the technology’s value to society, and, specifically, to law enforcement?

Recently I had the privilege of moderating a blue-ribbon panel of FR leaders who assembled to tackle this precise question.

The panel convened for the 33rd Annual International Biometrics Association User Conference — formerly known as the AFIS Internet User Conference – in Scottsdale AZ.

“We’ve got to get better at helping policymakers understand the value and positive outcomes of this technology,” said Ashwini Jarral, executive director of the Integrated Justice Information Systems Institute, setting the tone for the discussion. “That way, we can go and fix these policies and laws.”

It was heartening to see our panelists rapidly establish a consensus around at least three themes:

Theme #1: Educate policymakers and the public on two key points: Propelled by misapprehensions, some municipalities have banned FR in law enforcement. Leveraging public education as a basic push-back strategy, the panel recommended two areas of focus:

First, the public isn’t distinguishing between FR as an investigative tool and as a surveillance tool. People need to understand that FR doesn’t mean constant video surveillance. It’s not “Big Brother,” rather it’s used for investigatory leads.

“Investigation and surveillance are two different things completely,” said Lt. Derek Sabatini of the Los Angeles County Sheriff’s Department. “Detroit and Chicago, for example, have large surveillance systems, but these systems don’t include live facial recognition. Facial recognition tools are only used for investigative purposes.”

Secondly, the public seems unaware of procedural safeguards already in place to regulate the use of FR.

“This is not the ‘Wild West,’” said Lt. Sabatini. “There are governance systems that mandate that you must have a right to know and a need to know before you can access that data. There are criminal penalties if you misuse that data.”

“People mistakenly think that sweeping and universally accessible databases are being freely shared between states and the federal government,” said Tovah LaDier, executive director of the International Biometrics + Identity Association. “In fact, states must give individual permission for the federal agencies to permit access.”

Existing federal legislation provides that states may enter into agreements with the FBI to provide state-level department of motor vehicle (DMV) database access, only for the specific purpose of assisting the FBI in fulfilling its law enforcement responsibilities.

Theme #2: Publicize FR’s positive track record: Popular fears of FR overreach are disproven by the technology’s excellent performance in law enforcement.

Lt. Sabatini told the conference that Los Angeles County has been using FR as an investigative resource since 2009, and deployed it in 11,000 cases last year alone. Yet the County has never faced a civil liberties court challenge charging abuse. He said that the New York Police Department had leveraged FR for 7,000 investigations last year, which had helped generate some 1,000 “legitimate arrests.”

Faith Contreras, the Facial Recognition Program Administrator for the Arizona Department of Transportation, pointed to successes in child trafficking and child smuggling. She said it’s also been used to investigate a range of cold cases and to identify unknown deceased individuals.
 
Theme #3: Embed governance capabilities within the technology: Panelists concurred that when it comes to protections relating to such matters as privacy and consent, the desired policy objectives have to actually be built into the technology.

“You can write policies all day long,” said Mr. Jarral. “But if you can’t demonstrate that your policies are actually embedded within the technology, you’re going to lose this battle.”


At the panel’s closing, Ms. LaDier affirmed her association’s commitment to the “transparent and secure use” of FR and related technologies. She also announced the forthcoming launch of a “responsibleid.org” site that would serve as an educational platform and a repository of “good news” about FR.

“Any technology can be used properly, and it can be abused,” she said. “Considering facial recognition’s enormous benefits, we cannot ban the technology. We have to do the hard work to regulate it so that it is used properly.”

Putting Dynamic Communications At The Center Of Business

Inaccessibility and non-responsiveness are no longer acceptable in today’s business environment.  It isn’t prudent in winning or retaining customer loyalty; it doesn’t foster internal teamwork; nor does it help in building a sustainable brand reputation.  Plus, from a technology perspective, there really isn’t an excuse for lengthy lags in responsiveness, productivity or collaboration.

Unified Communications (UC) with its integrated approach to advanced voice, mobility, messaging, video and audio collaboration and communications apps, enables organizations of all sizes to effectively manage the how, when and where of their connectivity.  Yet to create such an accessible and dynamic work environment, having the right foundation is essential.  A communications platform that is capable of reliably and quickly facilitating and right-sizing how, when and where regarding its accessibility across and beyond the enterprise.

NEC has been recognized by industry experts as having one of the highest levels of customer satisfaction among UC vendors and providing customer solutions with one of the lowest total cost of ownership in the market.  So what performance factors determine the company’s highly reliable and virtualized UC environments?



Operational & Service Scalability
Interoperability and accessibility are central to agile enterprise operations from an operational and customer service standpoint. Communications systems have to be dependable, sizable and adaptable. But they also must remain manageable. NEC’s UNIVERGE® SV9500 UC solution probably best illustrates how the company is meeting these requirements. Developed for larger and geographically dispersed organizations, this communications solution robustly supports voice, unified communications as well as unified messaging and it is all done from a single point of management. In spite of such broad capabilities, the SV9500 is among the simplest UC-capable systems to configure and integrates simply into existing IT technology as a fully interoperable IP or digital system. There is also a virtualized software model for those seeking more extensive competencies and a new SV9500SE model that brings the SV9500 and its many abilities to smaller-sized organizations.

When it comes to scaling customer service, it is all about meeting if not exceeding expectations. The UC Contact Center suite for the SV9500 exemplifies such front line attention through its fast and efficient handling of customer calls. Able to control high call volume using intelligent routing, inquiries get evenly distributed among contact agents to reduce hold time or can be skill-based to best match queries with the most appropriate representative. Additional agents can even quickly sign in during peaks or purges in caller activity to ensure optimal responsiveness. And to lessen the chance of call abandonment or caller frustration, options such as automated call back and queue announcements can keep those on the line engaged and provide them with control over how their call gets handled. With additional options such as chat, email or voice, callers can truly interact and get the information they need in the manner that they like best.

Collaborative & User Accessibility
Openness and transparency and the capability to react quickly defines what it means to be a highly-connected workforce. Through improved access to critical apps and by knowing when and how to best reach someone, tasks get completed quicker and more easily. When complete suits of user-centric UC and collaborative apps are consolidated into one highly available client, teamwork becomes streamlined. NEC’s SV9300 solution makes all this possible for mid-size organizations with up to 1,500 potential users. By supporting collaborative apps as instant messaging, group chat, audio and video conferencing along with presence technology and intelligent call routing, unencumbered communications can be realized across grouped and dispersed individuals, teams and environments. The fact that the platform’s mobility apps are out-of-the-box ready and compatible across Apple® iPhone®, iPad® and Android™ devices ensures quick deployment and uninterrupted adoption. Equally as important, this compatibility averts any need to replace or reinvest in existing technology and avoid time-consuming and disruptive operational modifications.



Brand Sustainability
Brand memorability depends on the experiences provided. Each and every interaction – whether interpersonal or electronic – has the potential of enhancing or detracting from an organization’s reputation. As a hub for so many apps, communications systems can be instrumental in understanding which applications and devices are promoting or hindering brand loyalty and employee productivity. Intuitive, feature-rich call accounting systems can provide complete visibility into UC usage and the means to effectively evaluate performance. This is why NEC includes a secure and modifiable administration and expense management system with each SV9000 Series communications platform, even for the SV9100 designed especially for smaller-sized organizations. So even smaller companies can benefit and alter their practices by effortlessly scrutinizing how their communications system and collaborative apps are creating brand ambassador moments.

Interested in how NEC – a global leader in the call control market – can optimize your workforce across and beyond the organization? Contact us now and find out …

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Biometrics are Revolutionizing Airports and the Passenger Experience

The airport travel experience has remained constant for a LONG time. For many of us, words like “unpredictable,” “slow,” and “frustrating” immediately come to mind. I spend a lot of time in airports, and can personally affirm that the international pursuit of innovation within the aviation industry could not be more obvious or focused than it is right now.


Your usual experience: arrive at the airport, wait in a line to get your ticket, wait in a line for security, then wait in a line to board your plane—and until just a few years ago, this was generally the case. However, as other fields have proven the advantages of certain technologies, applications to and acceptance by commercial aviation has become more and more apparent. Biometric solutions have especially begun revolutionizing the airport experience for all stakeholders involved – travelers, airlines, airport operations, vendors, government, and law enforcement.


About five years ago, biometrics did the same for the mobile device industry—and before that, fingerprints were only associated with law enforcement. Today, fingerprints have become ubiquitous as a quick and easy replacement for our passwords, allowing us to unlock everything from our phones to our bank accounts, with a single press. The ease of use has made life a lot simpler for users, and a lot more secure for providers.


That same convenience and security is now being brought to the airport environment, by leveraging all the technological innovations that have been produced over the last ten years.


In fact, at the American Association of Airport Executives (AAAE) Airport Innovation Forum this year, our session was “Know Your Customer: Leveraging Personalization and Innovation in the Passenger Experience”, and focused on how airports around the world are engaging with new and innovative solutions that bring the real benefits of self-service and automation to modernize the airport experience for everyone.


During the 2019 AAAE Airport Innovation forum in Chicago, many speakers got up on stage to show how technology is revolutionizing the airport. From self-driving vehicles to optimization of back office operations, to facial recognition and analytics that reduce wait times using dynamic content displays, a digital transformation in the aviation environment is definitely under way. And an important priority has universally taken shape: how to make travelers safer and the customer experience more convenient throughout the aviation journey—everything from check-in, bag-checks and security to airport shopping.


Security is, of course, of the utmost importance, and rightly so–even though it often has a negative impact on the traveler experience. We know the Transportation Security Administration (TSA) and Customs and Border Protection (CBP) are working daily (and nightly!) to keep our skies safe, which is why biometrics is so important to the security process. Having the ability to instantly verify that secure documents are valid and do match the identity and confirmed reservation of the traveler ensures that only vetted passengers arrive on the other side of that security line. Biometric security enhancements actually serve a dual purpose; not only are biometrics more accurate at screening individuals, they also move lines along faster. By bringing automation to necessary processes–that can then be optimized and become more predictable, this creates a better airport experience for everyone.


With the ability to predict wait times, passengers are able to spend more time doing what they choose, from relaxing in the lounge, to visiting duty-free shops (as biometrics also lets you “pay with your face”!).

The Fate of Airport Customer Service Isn’t Terminal from InteractiveNEC

Big change cannot be driven solely by the technology, though, which means leadership events like the AAAE Airport Innovation Forum are extremely important. More collaboration amongst industry stakeholders is critical to the success of the digital revolution in commercial aviation, for real change that is predicated on thoughtful policy and implementation, careful execution, and effective change management.


This paradigm shift is being driven by a recent realization by all stakeholders that, in fact, there is a common goal – digital transformation, for a better customer experience, improved commerce, cost and time savings, optimized security and smoother airport operations.


Next time you’re at the airport, think about how biometrics is, or could be, reducing the burden on airport operations, and making your life more secure.

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Expanding The Effectiveness Of Enterprise Security

Time is probably the most significant factor when it comes to protecting company premises. The speed in which a potential threat is identified and reliably assessed is pivotal in lessening possible harm to property and those within an organization’s facilities.

Whether an unlawful entry or a malicious act, the ideal security strategy is one that stops an incident before it actually has the chance to occur.  Technology that delivers increased awareness is helping to make this a reality.

Today’s advanced technologies are making areas previously considered un-securable safer – Take for instance fiber optic transmission and machine-artificial intelligence.  By combining self-learning with fiber optic sensing – as used in NEC’s Intelligent Perimeter Intrusion Detection System – suspicious activity can be located and classified over large areas and sites prone to challenging conditions. Being immune to electromagnetic interference, impervious to seasonal changes, capable of producing few false alarms and higher detection rates and requiring no electrical field power to function makes this cutting-edge technology a practical and effective security addition.

Automation is quickening response time – Even established security practices are being transformed by advances in technology such as the use of high-level algorithms.  One such area:  Video surveillance.  Hours of manual examination and the prospect of human error are being outdone by automated pre-set analysis.  NEC’s Enhanced Video Analytics solution – officially known as NEC EVA™ – is an example of such capability.  By being able to simultaneously process live and pre-recorded video based on set criteria, suspicious individuals, objects or questionable behavior can promptly be recognized and investigated.  Capable of also aligning cameras with multiple watchlists and custom alerts makes threat prevention that much easier and thorough.


Device-based applications are simplifying security through self-service functionality – Pen and paper registration, generic visitor card controls and physical security checks can soon become a thing of the past.  When tablet devices are loaded with facial authentication software – as it is with NEC’s Front Desk Assistant – security gets streamlined and more transparent.  Self-registration, photo badge creation and arrival notification all become automated through a single touchpoint handled by the visitor. Digitalized activity logs make for ready-to-read and sharable reports for in-depth insight into daily and repetitive facility traffic for greater awareness of what is occurring and with whom.


An increasingly connected workforce is making security alerts more targeted and immediate – Should a 911 call occur, push notification software gets the word out broadly and in varied ways.  Emergency messaging by voice, email, text or a combination of all – all achievable using NEC’s UC Emergency On-Site Notification – can advise first responders on where to go and the type and severity of a situation they might face.  This same functionality can also keep people in close proximity updated and vigilant or should an event prove to be a false alarm it can swiftly broadcast a cancellation or an all clear.

Looking for ways to strengthen your enterprise security practices?
Learn more about how NEC can help minimalize vulnerabilities to enterprise security threats – explore now

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