Your organization’s success will demand and possibly depend upon an agile and responsive workforce, regardless of location and how staff is connected. Enabling mobility plays a key role in achieving an agile workforce, but is only part of a journey that is based on rallying people, knowledge and resources to improve your organization’s outcomes.
Read on to learn more about unifying communications, communications challenges, and how your organization can steer itself towards a lower cost path that enables it to deliver outstanding service.
The Business edge: responsiveness and trust
Unified Communications is the cornerstone to agility and responsiveness, but creating the environment for this to successfully take place depends entirely on knowledge. After all, your workforce cannot respond to an event until they are aware that it’s taken place. Their response to threats and opportunities defines both operational performance and your customer’s experience.
Underpinning these hard-won assets is the infrastructure that supports an agile workforce. When it comes to telephony, yes, providing a dial-tone gives the bare essentials, but are there better ways to support agility? Does merely providing a dial-tone place your organization in the best position to adapt when the time is right?
The customer’s perception of dealing with your organization will define the level of trust placed in your workforce. Small overheads on performance, over time, have a cumulative effect that impacts both the top and bottom lines.
Speaking of customer perception, responsiveness and trust are critical to the success of business in a competitive market. Regardless of the organization’s size and physical distribution, the right people need to respond at the right time – whether it’s a client query, a new tender, a patient emergency or a critical supply chain issue.
Unified Communications: the journey to mobility
Beyond mobility, the bigger picture is unifying workforce communications at the desk, in the corridor or on the road and providing a platform that allows your business to embrace new processes at the appropriate time. Today’s workforce has a host of communications tools to support business, including desktop telephony, email, instant messaging, presence, social networking, and mobile devices, such as laptops, Smartphones or tablets.
The common thread between all these platforms is that they keep people in touch and up to date. Unified Communications offers business a stepping stone to allow its workforce to take control over communications platforms and manage customer expectations – all while fostering agility.
Unified Communications is an essential step in enabling businesses to control its degree of mobility. This is achieved by putting components of the office at the mobile worker’s fingertips. More importantly, it connects existing processes to the individual, rather than their desktops, providing a path to gradually transform practices.