Is Your Business at Risk Running an Outdated Communications System?

(Editor’s Note: This is an update to an article originally posted June 2, 2014.)

You know your communications system is way past its prime, and economic pressures have led you to delay its upgrade or replacement.

But there comes a point in time when it no longer makes sense to put off replacing your communications assets—from both a financial perspective and a business/productivity perspective. Retaining outdated equipment can essentially increase your IT costs and prevent your users from utilizing communications tools that help your business processes.

Plus, keep in mind; the greatest risk to your business if your communications go down is your business shuts down. This can lead to huge losses for your business, including customer dissatisfaction, customer loss, damaged reputation and costs related to regaining your reputation. These all can greatly affect your business and result in huge losses.

Phone systems are one of the assets that many companies take for granted as long as they have dial-tone. They don’t think much about it and will definitely spend their budget elsewhere if they can. As a result, many of these organizations are sitting on archaic (or end-of-life) equipment that is no longer efficiently supporting their business while possibly putting it a risk.

Yet for some, the prevailing practice is to continue operating the existing system well past its useful life and beyond the end-of-support – not realizing the potential costs and the risk they are putting their business in.

We often hear the following reasons to avoid upgrading:

  • We don’t have the budget, or there is a higher priority budgetary request.
  • The lifespan on the last communications system was too short.
  • We’re afraid that if we upgrade tomorrow, something better will come out next week (a.k.a. the cycle of obsolescence).
  • We’re unclear on our unified communications plans and how our phone system should fit in with UC.
  • Newer phone systems are becoming too complex to use.
  • The buying cycle is too long, and we will have to get too many people involved who will all have different opinions.
  • We don’t know which approach to take—i.e. premises, hybrid, or cloud-based.

There’s a chance that the phones you think are supporting your business aren’t. While the value of your older technology may not have appeared to change—for example, the phones still work, and you can still make calls—the outdated system may be hurting your business.

Free White Paper:  Time to Replace that Old PBX

We know the decision to move to a new telephony system is sometimes a difficult one to make. That’s why we’ve created the following list of 3 of the benefits of a modern unified communications system over an outdated phone system.

1. System Stabilization

If you are a business owner or decision maker, you have probably thought, “We save money keeping the old system. What’s the worst that can happen?”

Every day your business uses an analog, TDM, or older VoIP phone system that has reached end-of-life, you run the risk of having your phone system fail without access to support. If that happens, revenue will likely be lost as a result. How much? Well, you could lose what equates to hours, days, or even weeks of revenue—depending on the amount of time it takes to quickly repair or worst case find and install a new system. Not to mention what was previously stated about customer dissatisfaction and loss.

And hurrying to find a new system isn’t ideal. If your system fails, it could mean you are forced to make a quick replacement decision. Companies that don’t have the time or don’t take the time to research properly before purchase usually discover they’ve spent too much money or are unhappy with their purchase after it is too late to change it. Taking the time to find the right IP Telephony solution or Unified Communications solution will improve your business processes and efficiencies without over-extending your budget.

2. Improved Operational Costs

Maintaining separate systems like directories, conferencing software, voicemail, and telephony is expensive and time consuming for IT departments to sustain. In fact, it can be so time-consuming that the IT department spends the majority of their day keeping these systems functional—time that can be better spent on more strategic IT projects.

The older the system, the higher the operational cost is when you don’t upgrade. Some of the costs businesses accrue using older systems include:

  • Proprietary hardware at each location (equipment, phones, PBX)
  • Installation
  • Licensing
  • Maintenance, repairs and upgrades
  • Additional services
    • Fax
    • Business SMS
    • HD video meetings
    • Audio conferencing

When you factor the lost IT time spent maintaining each separate communications system with the opportunity cost of not having the advanced applications and features that modern unified communications provides, you end up with a total cost that is just too high for most businesses to ignore.

3. Competitive Advantage

Have you stopped to think about whether your competitors are taking advantage of modern communications software? If they are and you’re not, then chances are they are able to work smarter, faster, and more efficiently. Working smarter gives them an edge by increasing their productivity and creating a competitive advantage.

Your competitors that are working with updated communications systems, most likely have these advanced features at their disposal:

  • Audio/video/web collaboration, white boarding and document sharing
  • Support for the mobile workforce with a consistent user experience across smartphones and tablets
  • UC clients that provide status, presence, call history, call control plus more
  • Integrated vertical applications through standard and open services

While the cost of upgrading may seem high, the advanced applications and features associated with modern communications systems will help re-gain lost competitive edge and offer companies an opportunity to better serve their customers.

Unified communications can help businesses re-gain competitive advantage in two ways:

First, a new system can help you increase your revenue by providing your business with the communications applications needed to be more productive and efficient. You could gain better advantages and increased competitive edge by choosing a modern solution with a lower total cost of ownership and features that enable collaboration across your business, improving the speed of your communications.

Secondly, UC provides communications software that makes enterprise-level communications applications available on an ad-hoc basis. This either gives you access to applications that you might not have previously been able to budget for, or, saves your organization money as you no longer have to pay the fees required to utilize multiple services. Replacing hosted web, audio or video conferencing services is a perfect example. The accrued savings can boost the return on your unified communications investment, and expand your competitive edge through re-investment into other IT projects that help your business grow.

Increased Productivity

If you fear that your new technology will become obsolescent and use that as an excuse to avoid upgrading, you shouldn’t. Look for vendors that offer software assurances and extended warranties for hardware that will provide your business with more security and less risk in the long run.

With a modern communications solution, you ensure that your system has the flexibility to handle rapid growth, giving you the ability to provide support to your increasingly mobile and distributed workforce. Your IT team will re-gain some of their time, allowing them to focus on other strategic IT initiatives. And, your employees will re-coup benefits that improve the speed of communication from access to applications that positively impact your daily business—whether it’s through more efficient collaboration with colleagues, or improving customer response times.

Options Available to Your Business

Ultimately there is a high cost, in terms of inefficiencies and operational cost, when you continue to operate an outdated or end-of-life phone system.

Some organizations struggle with selecting the best model (premises, hybrid, or cloud-based) to meet long-term communication needs. Ultimately you’ll look for the platform and vendor that has the flexibility to customize the right solution to meet your specific needs.

Smart Enterprise

Free White Paper
Time to Replace that Old PBX

To learn more about the risks associated with running an outdated communications system and the steps you should take in purchasing a new system, fill out the form to download the white paper written by Dave Michels, principal analyst at TalkPointz.

 
 
 
 
 



The Top Traits of Unified Communications Innovators

How to Benchmark and Rank Unified Communications (UC) Technology

nec-unified-communications-infrastructure-frost-sullivan-leadership-awardIt should come as no surprise to anyone that companies are still struggling to understand how to make the right technology decisions. Too often, businesses make important growth decisions based on a narrow understanding of their IT environment—which can have a negative impact down the line as the environment continues to change.

To avoid error when choosing new technologies, businesses need successful growth strategies that make use of innovative technologies. In order to determine what your business’s growth strategy should encompass, you need a thorough understanding of your market. By assessing the technical innovations within your market, your industry’s key challenges, your customers, and the best practices that have led to your own past successes, your business can preemptively ward off future regret by making the right technology choice the first time.

Key Industry Challenges

The businesses that are most equipped to meet the challenges of modern communications are already employing UC technology and infrastructure. They specifically leverage these new technologies to enhance the quality of communications for employees and customers, while also utilizing innovative UC technology and infrastructure as a means to optimize network traffic as network demand changes.

The following are two of the most common enterprise communications challenges that are addressed by UC technological innovation, and the most popular traits that innovative UC leaders have to answer those stresses:

• IT Infrastructure Stress—the transformation to modern unified communications platforms has seen enterprise communications become more reliant on IT infrastructure—particularly application and media servers, data center and campus IP networks, wide area networks, media gateways and session border controllers.

• Bandwidth Sensitivity—in converged voice, video, and data environments, bandwidth-sensitive IP telephony solutions are now sharing resources with other enterprise applications, with real time applications media traffic granted priority access through configurations set by network administrators. While Server and desktop virtualization has allowed UC to become increasingly dynamic in terms of on-demand capacity, the underlying infrastructure that carries voice and video traffic has largely remained static and unadaptable to utilization spikes.

Trait 1: Innovation-driven leaders are beginning to take a more holistic view of UC infrastructure.

Rather than treating the UC platform, data centers, and enterprise networks as discrete components, innovators are applying emerging standards within their own solutions to deliver a new level of intelligence and self-awareness to UC infrastructure. This ultimately allows UC systems to identify sources of trouble, and then adjust themselves to accommodate spikes in traffic or demand.

Trait 2: Innovative leaders enable UC and enterprise infrastructure solutions to thrive together rather than coexist.

Rather than having a static UC platform running alongside static infrastructure solutions, innovators are building intelligence and feedback loops between UC platforms and the enterprise network that empowers them. This allows the UC solution to preemptively prepare the infrastructure for planned events that will potentially stress it. Also, with the many existing manual configuration processes automated, the enterprise infrastructure is able to become as dynamic as the solutions it serves.

Key Benchmarking Criteria for Innovative UC Technology

Each year, Frost & Sullivan determines how best-in-class companies worldwide manage growth, innovation, and leadership. Based on the findings of their best practices research, they present an annual Global Technology Innovation Leadership Award in Unified Communications.

If you’re wondering how to differentiate between UC innovators, Frost & Sullivan has created criteria for benchmarking leading unified communications solutions.

1. Uniqueness of Technology
2. Impact on New Products/Applications
3. Impact on Functionality
4. Impact on Customer Value
5. Relevance of Innovation to Industry

Best Practice Award Analysis for NEC

NEC has been an early proponent, adopter, and provider of many new networking technologies. Frost & Sullivan analyzed NEC’s UNIVERGE 3C and UCaaS Solutions for technological innovation. Part of their findings include:

Impact on New Products/Applications

NEC’s UNIVERGE portfolio of solutions are built on key pillars of NEC’s IT Empowered Framework and Smart Enterprise programs, the foundation of which is utilizing adaptable network infrastructures. NEC’s UC products are therefore fully-distributed and data center-ready, virtualized UC solutions. In contrast, traditional network architectures require a near duplication of hardware and costs to achieve similar levels of business continuity and disaster recovery capabilities.

Impact on Customer Value

NEC’s innovation in delivering a high-level of integration between enterprise communication applications and the underlying infrastructure ultimately drives customer value through automation and optimizations. Integration with Software-Defined Networks (SDN) enables real-time communications between the UC platform and the network. NEC’s UNIVERGE 3C platform programmatically adjusts the infrastructure to work around trouble or allocate additional network resources to cope with spikes in demand without administrator interaction.

Global Technology Innovation Leadership Award

According to the 2014 Global Technology Innovation Leadership Award Report, NEC’s holistic approach to deploying enterprise communications solutions, and the level of automation and dynamic flexibility inherent in NEC UC infrastructures should appeal to customers and serve as a roadmap for the direction of communication networks.

But don’t just take our word for it.

Learn more about the criteria used by Frost & Sullivan in awarding the 2014 Global Technology Innovation Leadership Award in Unified Communications Infrastructure

file-1606618578

Is Your Business at Risk Running an Outdated PBX

nec-risk-of-outdated-pbx-benefits-of-ucYou know your PBX is way past its prime, and economic pressures have lead you to delay its upgrade or replacement.

But there comes a point in time when continuing to sweat your communications  assets no longer makes sense—from both a financial perspective and a business/productivity perspective. Retaining outdated equipment can essentially increase your IT costs and prevent your users from utilizing communications tools that help your business processes.

Phone systems are one of the assets that many companies sweat for too long, and, as a result, many of these organizations are sitting on archaic (or end-of-life) equipment that is no longer efficiently supporting their business while possibly putting it a risk.

Yet for some, the prevailing practice is to continue operating the existing system well past its useful life and beyond the end-of-support.

We often hear the following reasons to avoid upgrading:

  • We don’t have the budget, or there is a higher priority budgetary request.
  • The lifespan on the last PBX was too short.
  • We’re afraid that if we upgrade tomorrow, something better will come out next week (a.k.a. the cycle of obsolescence).
  • We’re unclear on our unified communications plans and how our phone system should fit in with UC.
  • Newer phone systems are becoming too complex to use.
  • The buying cycle is too long, and we will have to get too many people involved who will all have different opinions.
  • We don’t know which approach to take—i.e. premises, hybrid, or cloud-based.

There’s a chance that the phones you think are supporting your business aren’t. While the value of your older technology may not have appeared to change—for example, the phones still work, and you can still make calls—the outdated system may be hurting your business.

We know the decision to move to a new telephony system is sometimes a difficult one to make. That’s why we’ve created the following list of 3 of the benefits of a modern unified communications system over an outdated phone system.

1. System Stabilization

If you are a business owner or decision maker, you have probably thought, “We save money keeping the old system. What’s the worst that can happen?”

Every day your business uses an analog, TDM, or older VoIP phone system that has reached end-of-life, you run the risk of having your phone system fail without access to support. If that happens, revenue will likely be lost as a result. How much? Well, you could lose what equates to hours, days, or even weeks of revenue—depending on the amount of time it takes to quickly repair or worst case find and install a new system.

And hurrying to find a new system isn’t ideal. If your system fails, it could mean you are forced to make a quick replacement decision. Companies that don’t have the time or don’t take the time to research properly before purchase usually discover they’ve spent too much money or are unhappy with their purchase after it is too late to change it. Taking the time to find the right IP Telephony solution or Unified Communications solution will improve your business processes and efficiencies without over-extending your budget.

2. Improved Operational Costs

Maintaining separate systems like directories, conferencing software, voicemail, and telephony is expensive and time consuming for IT departments to sustain. In fact, it can be so time consuming that the IT department spends the majority of their day keeping these systems functional—time that can be better spent on more strategic IT projects.

The older the system, the higher the operational cost is when you don’t upgrade. Some of the costs businesses accrue using older systems include:

  • Proprietary hardware at each location (equipment, phones, PBX)
  • Installation
  • Licensing
  • Maintenance, repairs and upgrades
  • Additional services
    • Fax
    • Business SMS
    • HD video meetings
    • Audio conferencing

When you factor the lost IT time spent maintaining each separate communications system  with the opportunity cost of not having the advanced applications and features that modern unified communications provides, you end up with a total cost that is just too high for most businesses to ignore.

3. Competitive Advantage

Have you stopped to think about whether your competitors are taking advantage of modern communications software? If they are and you’re not, then chances are they are able to work smarter, faster, and more efficiently. Working smarter gives them an edge by increasing their productivity and creating a competitive advantage.

Your competitors that are working with updated communications systems, most likely have these advanced features at their disposal:

  • Audio/video/web collaboration, white boarding and document sharing
  • Support for the mobile workforce with a consistent user experience across smartphones and tablets
  • UC clients that provide status, presence, call history
  • Integrated vertical applications through standards and open services

 

While the cost of upgrading may seem high, the advanced applications and features associated with modern communications systems will help re-gain lost competitive edge and offer companies an opportunity to better serve their customers.

Unified communications can help businesses regain competitive advantage in two ways.

First, a new system can help you increase your revenue by providing your business with the communications applications needed to be more productive and efficient. You could gain better advantages and increased competitive edge by choosing a modern solution with a lower total cost of ownership and features that enable collaboration across your business, improving the speed of your communications.

Secondly, UC provides communications software that makes enterprise-level communications applications available on an ad-hoc basis. This either gives you access to applications that you might not have previously been able to budget for, or, saves your organization money as you no longer have to pay the fees required to utilize multiple services. Replacing hosted web, audio or video conferencing services is a perfect example. The accrued savings can boost the return on your unified communications investment, and expand your competitive edge through re-investment into other IT projects that help your business grow.

Increased Productivity

If you fear that your new technology will become obsolescent and use that as an excuse to avoid upgrading, you shouldn’t.  Look for vendors that offer software assurances and extended warranties for hardware that will provide your business with more security and less risk in the long run.

With a modern communications solution, you ensure that your system has the flexibility to handle rapid growth, giving you the ability to provide support to your increasingly mobile and distributed workforce. Your IT team will re-gain some of their time, allowing them to focus on other strategic IT initiatives. And, your employees will re-coup benefits that improve the speed of communication from access to applications that positively impact your daily business—whether it’s through more efficient collaboration with colleagues, or improving customer response times.

Options Available to Your Business

Ultimately there is a high cost, in terms of inefficiencies and operational cost, when you continue to operate an outdated or end-of-life phone system.

Some organizations struggle with selecting the best model (premises, hybrid, or cloud-based) to meet long-term communication needs. Check out the infographic below to learn more about the advantages of each option. Ultimately you’ll look for the platform and vendor that has the flexibility to customize the right solution to meet your specific needs.

NEC-Unified-Communications-Your-Way-Infographic-hi

What to look for when creating a Unified Communications RFP

Examining the Enterprise Connect Unified Communications RFP Results

nec-enterprise-connect-uc-rfp-david-stein-tcoEach year at Enterprise Connect, a mock Request for Proposal (RFP) session is held. The mock RFP is a simulation of the requests that enterprises and government agencies put out when looking for a new unified communications solution.

The session, led by independent consultant David Stein, Principal at Stein Consulting Group, assesses telephony products developed by communications vendors.  Each of the vendors that participate are required to answer questions related to their solutions’ architecture, features, and Total Cost of Ownership (TCO) over a 3-5 year period.  The goal of the session is three-fold:

  • Provide enterprises with an un-biased third party opinion of UC solutions on the market
  • To thoroughly assess and discuss the features of each solution
  • To monitor and report on burgeoning UC trends

Vendor Review

The UC RFP and Review: Enterprise Communications Platform–Premise vs. Cloud-Based IP Telephony session is the latest in the evolution of the “mock” RFP at Enterprise Connect. This session is a long running tradition and the ideal way to provide potential customers an objective way to learn about the top vendors in the industry.

The RFP was handed out in advance of the conference. Each participating vendor is required to answer questions related to their solutions’ architecture, features, and, new this year, Total Cost of Ownership (TCO) over a 5 year period. This year, seven vendors proposed ten solutions. The proposing vendors come from a variety of backgrounds ranging from over 100 years of telephony experience to very recent entrants into the market.

The RFP specifically includes stringent requirements for high availability, core voice functionality, voicemail, unified messaging, unified communications (e.g. presence, IM, voice, Web, video conferencing), and system administration.

This year’s vendor responses were submitted to Stein, who judged them based on a weighted scale. This year’s scale—same as years past—offered 50 percent of the score to functional/technical requirements, 25 percent to architecture requirements, and the final 25 percent to pricing.

This year also marked the first year that both on-premises and cloud solutions were combined for a sufficiently comprehensive UC solutions showcase. Also, included in this year’s session was a panel discussion that covered topics such as integration issues, deployment issues, and how vendors decide which solution—cloud or premises—to propose.

Evident Trends from the Session

The RFP placed emphasis on mobility, virtualization, integration of existing product sets, and improving user interfaces. The continuing trends from last year include:

  • Focus on the development of Android and iOS platforms for mobility offerings.
  • Significant focus on user experience and development of UC functionality as related there-in.
  • Emphasis on virtualization with most components available in virtual configurations.

New or changing trends that became evident from 2013-2014 include:

  • Vendor strengths are developing with particular features; i.e. not all vendors provide every feature often desired.
  • Gap in UC capabilities amongst respondents is still significant.
  • Significant differences still exist in vendor solutions.
  • “Average prices” decreased from 2013 to 2014.
  • Cloud vs. premises functionality differences more significant than previously thought.
  • Cloud vs. premises TCO differences remain significant.

Key Trends for Modern Communications Systems

This year’s session positioned as Premises vs. Cloud was a welcome addition to the conference.  For the first time, conference attendees had access to a more complete representation of the unified communications market.

There are three trends noted in David Stein’s own observations, that communications experts agree are foundational for modern Unified Communications systems. Each system must be/include:

  • Software-based—software-based communications solutions have re-defined the way businesses communicate. The most modern, agile, scalable solutions will deliver a fully functional IP-PBX along with a complete set of voice features and UC applications that can be tailored to individual needs. Software-based systems also offer simplified licensing and management features that make it easier for businesses to manage day-to-day communications needs.
  • Virtualization—communications systems that can be deployed across distributed architectural platforms offer ultimate flexibility, and improve business continuity and cost saving. Virtualized infrastructures offer benefits such as server consolidation, increased security, operational flexibility and greater application availability during downtime.
  • Mobility— Modern communications solutions offer enhanced user-mobility solutions that enable workers to stay connected and productive from any locale. These mobility solutions typically incorporate softphones, mobile applications, call-twinning, call transfer, and fixed mobile convergence options. These tools allow businesses to shorten the time it takes to move projects forward, and ultimately improve the service provided to customers.

NEC did very well, winning the highest total score of all vendors compared in the 2,000 user UC RFP. NEC’s UNIVERGE solution won top score both because of its technological strengths, and because it provides customers with a significant economic advantage in terms of TCO.

NEC’s response to the RFP is listed as “on-premises.” However, it’s interesting to note that its software based solution resides on a virtualized server and could easily exist as part of an organization’s private cloud.  Alternatively, this configuration could be hosted off-premises in a commercial data center.

5-year Total Cost of Ownership

Frequently, after organizations have made the decision to replace their existing phone system, a lot of time, energy, and effort go into evaluating and comparing the initial acquisition and installation costs of the vendors that make their short list. This focus on initial costs sometimes means that ongoing operation and maintenance costs are overlooked.  This year Stein added an extensive evaluation to the study that helps determine the “true” cost of a Unified Communications solution.

The addition of the 5-year Total Cost of Ownership section of the RFP gives businesses the opportunity to look beyond the initial costs of implementation, to the costs of operating the solution for five years. This evaluation helps businesses plan a comprehensive budget that takes the long-term operational and maintenance costs into consideration.

Bottom Line

There are a number of factors to consider in evaluating Unified Communications RFPs.  High availability, voicemail, unified messaging, and unified communications are just some of the features of modern communications technology. If your organization is starting the process of looking for a new UC solution to replace your existing IP/PBX, then taking a look at the UC RFP results would be a great place for you to start.

For a comprehensive look at weighting, factors and TCO evaluations included in the Enterprise Connect UC RFP, download the whitepaper by David Stein.

file-986961812

IT Convergence: Key Technology Trends that are driving Smart Enterprises to Modernize towards converged IT infrastructure

Modernizing IT infrastructure and becoming a Smarter Enterprise

nec-smart-enterprise-it-convergenceThe need for modernization among IT departments is a trend that is becoming increasingly relevant as IT departments are constantly faced with generational shifts in technology. The pressures of modern business require that IT departments close the gap between yesterday’s IT implementations and tomorrow’s demands.

Organizations that fail to modernize will rapidly lose their ability to respond to changing customer needs. They will weaken their competitive positions in the marketplace. And most importantly, the gap between where they are and need to be will only widen, leading to an expensive and uncertain future.

With most businesses facing incredibly tight or shrinking IT budgets, taking the appropriate steps toward modernization will seem expensive. With a modernized platform, however, organizations can add new capabilities and enhance overall employee performance while reducing their electronic footprint, leading to increased savings over time.

What is a Smart Enterprise?

Smart enterprises leverage more converged IT technologies to optimize business practices, drive workforce engagement, and create a competitive edge. Merely leveraging a converged IT framework in your IT department means that you are on your way to operating a smarter, more efficient business. IT organizations can utilize four key areas of value and then assess their plan against:

1: Business Agility

Today, most workforces are mobile. As such, your applications and enterprise architecture should empower these mobile workforces. Creating a more adaptive and more programmable infrastructure will enable IT to be more responsive to your organization. Businesses in today’s world are always on, and as a result, you need to consider how your most critical services can adapt more naturally and automatically to the mobile and always-on workforce.

2: Cloud Delivery

Modern businesses need to be incredibly efficient. Cloud delivery provides businesses with the opportunity to flexibly deploy services and software more consistently across converged premises, cloud, or hybrid infrastructures. An enterprise IT business plan should consider how and when to deploy certain services in the cloud, when to operate them on-premises, and when to purchase them as-a-service.

3: Collaborative Communities

Today’s growing workforce demands rich Internet-style applications that are easy to access from anywhere and work consistently from any device.  Organizations who have built collaborative communities by providing powerful tools that deliver consistent and intuitive user experiences, converged applications, and distributed architectures are able to adapt dynamically to change and empower employees to their fullest extent.

4: Assured Services

Securing business information—protecting your company’s intellectual properties and digital assets—falls squarely on the shoulders of IT.  Add security with the need to assure business continuity, and you get a business that must consider greater infrastructure planning, high availability at multiple layers, a consistent and aligned security credential methodology, and which must validate automated archival methods.

Steps to Modernization

Competing in today’s business environment is about meeting challenges, making decisions, and innovating rapidly—using the best and most current technologies, tools and information.

Cloud services, mobile integration, real-time collaboration, and high availability are becoming essential ingredients for the smart and secure enterprise. They are part of a rapidly evolving technology foundation by means of which the best solution providers enable new approaches to how your businesses IT services are delivered and managed, allowing you new opportunities for growth.

Want to know more about IT Modernization?

In an upcoming post we will discuss Enterprise IT Modernization Strategies and their benefits. And, if you’re going to Enterprise Connect this year, be sure to come see us.  Our solution experts will be happy to discuss how our IT solutions can help empower your smart enterprise.

NEC-Smart-Enterprise-trends-UC-CTA