Tags: UNIVERGE BLUE

Future-Proof Your Data with UNIVERGE BLUE BACKUP & RECOVER

Posted by Mike Mitsch on Posted in Cloud, Security, Servers and Storage Tagged , , , , , ,

According to the National Oceanic and Atmospheric Administration (NOAA), an above normal hurricane season is predicted in 2021. And while ransomware attacks are decreasing in number, the costs have been steadily increasing, including hidden costs such as downtime, stolen data and IT upgrade costs.

Data is one of your organization’s most valuable resources and must be protected from cybercriminals, as well as weather emergencies, global health crises and more. NEC’s UNIVERGE BLUE BACKUP & RECOVER offers peace of mind for business leaders with secure data storage, management and recovery from the cloud.

Emerging Challenges Call for Evolving DR Requirements

According to a 2021 IDC Data Protection and Disaster Recovery Readiness research study, these emergencies have redefined the top IT priorities for organizations.

Other report findings include:

  • 95% of organizations are rethinking data protection due to work from home requirements.
  • 43% of organizations suffered unrecoverable data within the past 12 months.
  • 63% of organizations suffered a data-related business disruption within the past 12 months.

More companies are looking to cloud deployments and cloud-based disaster recovery solutions to ensure their data is safe and readily accessible.

Data Protection in 3-2-1

A tried-and-true best practice for ensuring no single point of failure in a backup strategy is the 3-2-1 methodology. Three copies of the data are backed up to two different storage media types with one copy saved offsite. The data integrity must also be certain so that recovery from any of these copies is complete and uncorrupted. NEC UNIVERGE BLUE BACKUP & RECOVER offers control and compliance that meet these data protection best practices.

Top Technology Needs for Backup

According to the Evaluator Group Backup-as-a-Service Fundamentals Technical Insight Report, flexibility is one of the top considerations when implementing a new Backup System. “Today, recoveries are flexible (for example, recovering an entire VM or an individual file, to a few different target options)”.

NEC’s UNIVERGE BLUE BACKUP & RECOVER addresses this requirement through a solution that supports any type of infrastructure configured and tailored to your business’s unique requirements. Built on industry-leading data protection software and NEC’s award-winning HYDRAstor® storage platform, the infrastructure is hosted in data centers such as those provided by Iron Mountain®, serving as an offsite, disconnected copy for protection against ransomware and other malicious attacks. Replication includes:

  • Complete on-premises or off-premises data backed up to and recovered from the cloud.
  • VM snapshots replicated between regions and across clouds, so that one major cloud outage does not preclude access to the data.
  • Most major databases are also replicated, including SQL and HANA.

Learn more about NEC UNIVERGE BLUE BACKUP & RECOVER from this Evaluator Group Product Brief.

Top Support Needs for Backup

According to the Evaluator Group Backup-as-a-Service Evaluation Guide that was recently released, “customers expect continuous availability of their backup service as well as fast resolution of any technical issues.

In a recent evaluation of NEC’s UNIVERGE BLUE BACKUP & RECOVER by the Evaluator Group, NEC received the highest Value Scale Mark of “Exceeding Requirements” on six (6) out of ten (10) selected criteria and “Meets Requirements” on the other four (4).

NEC UNIVERGE BLUE BACKUP & RECOVER services are managed by NEC with supplemental support from an NEC partner. Managed services are provided via NEC’s Network Operations Center (NOC) that is staffed and available 24 hours a day, seven days a week and 365 days per year. Through documented access control lists and SoC audits, the compliance and security of this NEC solution provides proof of best practices for Cyber Security Insurance. Reducing the workload of your IT staff and reducing the risk of threats provides more valuable time for fulfilling proactive business needs.

Learn More About NEC UNIVERGE BLUE BACKUP & RECOVER

Through NEC UNIVERGE BLUE’s flexible and affordable pricing, backup and recovery services can future-proof critical data from hackers, ransomware attackers, on-site catastrophes and natural disasters. Your organization can also customize the solution to meet your own requirements, with the choice to manage the solution in-house or through NEC’s managed services.

Learn more at https://www.univergeblue.com/cloud-services/backup/ or schedule a no obligation consultation with an NEC BACKUP & RECOVER expert to determine which solution fits your needs and budget. Simply fill out the form below, and we will get back to you soon.

Or to become authorized to sell UNIVERGE BLUE BACKUP & RECOVER solution, click here.

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To learn more or to speak with a NEC subject matter expert, please fill out the form below and we will get back with you.

9 Ways an Aging Phone System Could be Putting Business Success on Hold

Posted by Austin Bryant on Posted in Cloud, Contact Center, Enterprise, Unified Communications Tagged , , , , , , ,

Prior to the advent of Cloud Communications, companies relied upon on-premises hardware to deliver their communications. The trouble with continuing the use of an on-premises phone system is the architecture of conventional phone systems dates to a time when going to work meant going into an office. Many were even designed when smartphones were considered nothing but science fiction. Today’s workers require more agility and capabilities than these systems support.

Traditional On-Prem PBX with UC vs. UCaaS

Unified Communications (UC) systems can take two forms: On-Premises and in the cloud, which is referred to as Unified Communications as a Service (UCaaS). So which is best?

With on-premises UC, you own the phone system, the infrastructure and host all hardware on-site, paying for it as a capital expense. For businesses with multiple locations, PBX hardware must be installed in each location. To implement a new application, you typically have to buy new hardware/software, install it, get your resources trained on how to support it, and then go through a series of tests.

A cloud phone system with UCaaS combines many different communications applications and features into one platform, hosted in the cloud. You can choose to rent or own the phones, and in a lot of cases, phones are offered free by service providers, and you pay a monthly subscription for all maintenance, features, upgrades, and support. UCaaS takes phone system management and maintenance off your plate. All you need is an internet connection to access a cloud service, making it easy to link different branches and integrate mobile devices.

A modern cloud phone system not only provides highly reliable connectivity and call quality but is also easy to deploy and simple to maintain. Plus, the cloud delivers the agility and advanced features your business needs to keep pace with consumers and mobile workers.

In this blog post, we’ll uncover the 9 ways an aging phone system could be putting your business success on hold.

Too Costly

ROI CalculatorWith a cloud-based phone system, you enjoy one flat-rate for all your calls nationwide. For one predictable monthly charge, you also get a range of additional services without the complexity of multiple bills. Contrast that with traditional on-premises systems where, even when the hardware is paid for, you still incur ongoing costs for things like software upgrades, maintenance, and support. You may also need expensive expansion cards for adding new users or costly private business exchange (PBX) lines for connectivity between multiple locations.

Low Customer Satisfaction

A study by the respected research firm Gartner also found that when it comes to making a purchase, 64% of people find customer experience more important than price. This means businesses must quickly put customers in touch with exactly who they need.

This can create problems for businesses still using traditional on-premises phone systems. When a traditional on-premises PBX phone system is not built to integrate with your teams’ mobile devices, you leave yourself open to a poor customer experience unless your sales representatives happen to be sitting at their desks right when the customer calls. A modern cloud phone system gives your employees the ability to answer a call from any device and stay in touch with customers anytime, anywhere, and from virtually any mobile device.

Unreliable Phone Service with Traditional PBX

First and foremost, every business needs reliable phone service and good call quality. Of the many shortcomings of traditional PBX systems, their lack of adequate disaster recovery and business continuity may be the most serious. On-site legacy systems are not designed to provide continuous connectivity in the event of outages from natural disasters and other events.

With UCaaS, your communications and collaboration solutions run in the cloud, in redundant datacenters, not on on-premises hardware. This means business continues even in the event of a fire, power outage, or natural disaster.

Weak Security and Compliance

With a cloud-based system, data is backed up to secure datacenters that employ dedicated security personnel to monitor networks and server rooms at all times and are built to withstand natural disasters. With on-premises phone systems, servers are located in your office, which is more susceptible to break-ins and unforeseen weather disasters, which pose threats to your servers containing your data.

With the right cloud provider, robust security protects your data. This is particularly important for small- and medium-size businesses, which typically lack the dedicated IT and Security staff of larger businesses. The right cloud service provider experts can provide world-class security, which includes compliance with government regulations like HIPAA (Health Insurance Portability and Accountability Act).

Not Mobile Friendly

Most traditional PBX systems, with their hardwired infrastructures, can’t easily accommodate the needs of an increasingly wireless, mobile world. A cloud phone system provides apps for mobile devices and desktops to support your workers anywhere they roam. This mobility allows mobile employees to access conference calls, video conferences, faxing, and team chats from a mobile device. Meanwhile, your customers can reach your employees from a single company phone number.

Hard to Scale

What happens when your business grows, and you need to add more users? With traditional PBX with UC, more phones and UC licenses need to be purchased and installed. You’ll also need to ensure that sufficient voice channels will be provisioned, which involves significant lead time that could severely impede your ability to react in a timely manner. Cloud-based communications provides users with on-demand scalability and bursting capabilities. This means you can increase your seat count in record time – or quickly scale down during slower seasons to control costs.

Difficult to Set Up Branch Offices and Remote Workers

As businesses undergo mergers and acquisitions, move offices, launch new international locations, and hire new teleworkers, your communications must be able to adapt quickly. With traditional communications platforms, adding a PBX to each location can be slow, labor intensive and expensive. This limits an organization’s flexibility to easily adopt new features, functionality, or process improvements.

Rather than requesting a service call or waiting for the phone company to provision lines, a cloud phone system lets you simply send phones to new offices or remote workers.

Aging, Out of Data PBX

Premises-based PBX systems can quickly become out of date as keeping up with updates and new feature enhancements can become costly and time consuming. Moving traditional software models to the cloud helps ensure employee access to the communication tools they need, while also helping you stay up to date with the latest versions.

A top-tier cloud service provider will automatically upgrade your calling and other features in the cloud so you won’t have to worry about upgrades or added fees.

Cumbersome and Complicated

A cloud-based phone system eliminates the need to pay for collaboration services such as video conferencing, chat, file storage, internet fax, backup, and other stand-alone services from different suppliers. This not only reduces procurement and billing complexity as with a traditional PBX but also dramatically improves employee productivity. For example, with an integrated cloud communications service, employees collaborating in a group chat can instantly elevate the session to a video conference or web meeting without leaving the application.

Ready to Move to the Cloud?

The days of waiting for the phone company to deliver, set up, and connect on-site business phone hardware are gone. With NEC’s UNIVERGE BLUE CONNECT, you will have a reliable, full-featured cloud-based phone system up and running almost instantly.

If you’re ready to make the move, chose a cloud company with superior call quality, proven reliability, and a track record for stellar customer service and support. The fully integrated UNIVERGE BLUE CONNECT solution provides a premier business phone system to meet your needs.

Contact Us Today

Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

Partner Success Story: How UNIVERGE BLUE has been a welcomed change to DTC’s and their customers business

Posted by Kurt Martin on Posted in Cloud, Unified Communications Tagged , , , , ,

From the time DTC (Digital Telecommunications Corporation) was established in 1982, their commitment to providing solutions that help optimize business practices, drive workforce engagement, and create competitive advantages for customers has positioned DTC as market leader in the communications space.

Mike Maccani, General Manager of Digital Telecommunications recently sat down with us to explain his partnership with NEC and experience selling UNIVERGE BLUE CLOUD SERVICES.

The Challenge

As cloud and hosted solutions grew in popularity, DTC found it challenging to respond to customer’s needs with only an on-premises solution offering. DTC began exploring the market and after researching many options, they knew they needed a service provider who would let them own the customer relationship.

Before UNIVERGE BLUE, DTC tried other cloud providers, such as 8×8 and RingCentral, but these providers fell short when it came down to allowing DTC to maintain their own customer relationships and service their customers. Mike explains, “Right now, the big cloud companies are trying to gain as much cloud market share as possible, with aggressive sales teams and very competitive partner SPIFFs, they locked us in then wound up taking our customers who we worked really hard to build relationships with over the years.”

The Solution

The UNIVERGE BLUE partnership was a great fit for DTC because it allowed them to provide the great service levels that customers had come to associate DTC with, and a robust cloud-communications solution that customers loved. Mike shares, “Our customers trust us and the relationship we have built with them over the years. UNIVERGE BLUE is excellent because it’s reliable and dependable solutions meet our customers’ needs, and the partner program allows us to maintain our customer relationships, reinforcing DTC’s reputation of providing exceptional customer support.”

Cost-Effect and Simple Unified Communications

“We recommend UNIVERGE BLUE’s Cloud PBX [CONNECT] to all our customers. The whole experience of working with NEC is just easy. From the simplicity of quoting and ordering to deployment and system management through the administrative portal – everything is streamlined and simple. Plus, UNIVERGE BLUE has all the features our customers want at a very affordable price billed as an operational expense (OPEX).

Enterprise Level Contact Center Functionality

With UNIVERGE BLUE ENGAGE, DTC can provide SMB customers a call center solution with enterprise-level features that are not available with an on-premises solution. Mike explains why a recent customer chose UNIVERGE BLUE, “The customer chose UNIVERGE BLUE ENGAGE because of the enterprise-level features and flexibility to deploy ENGAGE in any location for agents, whether at home or an office environment.

Owning the Customer Relationship

Mike talks to the benefits of selling Cloud under the UNIVERGE BLUE Customer Ownership Model, “We’ve had great success operating under the customer ownership model. We love that we have full ownership of billing, bundling, adding services and support but don’t have to deal with any of the complex telecom taxation aspects since NEC handles all of that for us.” DTC provides the first level of technical support while NEC is always there is provide support if there is ever a need.

Sales and Marketing Enablement

“The UNIVERGE BLUE team itself is extremely valuable to us, they’re incredibly knowledgeable and understand our business. For most of our existence, we have been a tradition interconnect company who sells on-premises equipment. NEC understands this and helps us position UNIVERGE BLUE to our traditional and non-traditional customers,” Mike Shares.

Additionally, the UNIVERGE BLUE ROI Calculator has proven to be a great sales tool for DTC, in addition to the variety of marketing collateral and co-brandable campaigns NEC offers Channel Partners. Mike considers the ROI tool a critical element in discussing cloud with on-premises customers.

The Results

Having UNIVERGE BLUE as a reliable Cloud Voice partner has resulted in a steady stream of new Cloud PBX customers. Maccani explains, “We have never had service issues with UNIVERGE BLUE. Because of the simplicity of the system and overall ease of use, we spend less of our own resources. UNIVERGE BLUE also significantly reduces the upfront chunk of costs that customers need to spend on expensive on-prem PBX systems. It’s been a welcomed change to our business model, and a cost-savings that we’ve been able to pass onto our clients,” concluded Mike.

Mike explains the importance of technology providers introducing cloud to their customer base, “Whether it is with you, a technology partner, or a competitor, every customer will want to discuss cloud for their business. UNIVERGE BLUE allows us to start a dialogue with customers about their needs – staying on-premises, migrating immediately, or taking a phased approach to their migration – Regardless, DTC is a part of that conversation and will be ready to help them with their migration when the time comes.”

For more information on how you can become a UNIVERGE BLUE Channel Partner and begin realizing the unlimited benefits and high margins that come with being a cloud provider, visit https://www.univergeblue.com/partners today. For any questions about the program or to meet with a UNIVERGE BLUE Partner Program Representative, submit your information to us and we will get back to you shortly.

Contact Us Today

Please let us know if you have any questions about the program or to meet with a UNIVERGE BLUE Partner Program Representative. Fill out the form, and we will get back with you.

Three Principals for Effective Hybrid Communications and Collaboration

Posted by Bryan Williams on Posted in Cloud, Contact Center, Customer Experience, Education, Enterprise, Government, Healthcare, Hospitality, Servers and Storage, Unified Communications Tagged , , , , , , , , , ,

Succeed with the New Hybrid Work Model

It’s been called everything from the “biggest shift to how we work in our generation” to “the new norm in 2021,” and many are sure it is here to stay. One thing is certain ― preparing for the new era is a business imperative.

One aspect of hybrid work is certain—the need for communication and collaboration tools that support continued productivity and business operations. Over 70% of executives expect to raise spending in this area, according to the PWC study. But along with the technology, you’ll need a vision for how your business’s hybrid work model supports communications and collaboration.

What is a Hybrid Work Model?

Let’s first define and examine the component parts of a hybrid work model—one that supports any and all combinations of worker types while ensuring no lapse in communication and collaboration either internally or with customers.

Your company’s breakdown of worker types will be different from that of companies in other industries, and the mix of worker types will constantly shift. Employees with shorter tenures may be required to start as in-office workers, while experienced veterans may find Work-From-Home (WFH) makes them more productive. As employees change roles, their work location may shift, and there is no doubt that worker types will evolve along with it.

Worker types could include:

  • In-Office Workers
  • Employees who choose to work at a remote location (such as coffee shop or library)
  • Work-From-Home Employees
  • Workers who are part time in the office and part time at home
  • Workers in Transit (working on the go)

The Keys to Hybrid Success

Designing a communications and collaboration solution for your hybrid work model shouldn’t be difficult, and won’t be if you keep three principals at the forefront: Flexibility, Business at the Center of All Communications, and Crazy Simple Communications and on-line meeting tools.

Flexibility

A hybrid work model requires your solution to stretch and expand, ebb and flow as the model takes shape and changes. Hybrid work isn’t a static concept—by nature it implies that where people work will change over time, so your communications solution has to embody elasticity.

Employees should be able to quickly and seamlessly collaborate with each other regardless of their physical location. Elastic communications technology doesn’t care about “where.” Location of either employee or customer is a nonissue. And it needs to be a central feature of your hybrid work model. Elastic communications and contact center solutions also support the unpredictability of a hybrid work model—when employees decide to move to a rural location where your business doesn’t have an office, customers and employees can still reach that employee without awareness of the move. A cloud-based contact center and unified communications allows your business to engage and support customers, no matter where agents or employees may be.

Keep Business At The Center

When your hybrid work model communications technology puts your business at the center of all communications and collaboration, customers reach you the same way they always have. Your business phone number doesn’t change, nor do your employees’ business phone numbers. Employees should never have to share personal phone numbers, because their business phone travels wherever they go. And all communications should be unified in the cloud such that you or your IT leader can measure, secure, and manage them regardless of location.

Management capabilities should let you add phone lines for unexpected growth or remove them when no longer needed. You should enjoy one console to manage permissions, set up hunt groups, set up auto attendants, and more, regardless of employee and customer locations.

Crazy Simple Communications & On-Line Meeting Tools

Let’s illustrate a bit further what we mean by “crazy simple,” at least for your communications and collaboration technology. One suite of tools should deliver all that you need—a business phone system with desktop and mobile applications, the ability to conduct virtual meetings with video, webinar, contact center solutions, security, chat capability, even secure and easy file storage and productivity applications. A central, single management platform and a service record that makes deployment easy. Uptime so good, so reliable, that the system rarely goes down. One system that delivers on whatever communications and collaboration need your employees may have, wherever they are.

NEC UNIVERGE BLUE CLOUD SERVICES – Designed for Hybrid Working

Flexible, business-centric, simple communications and collaboration technology is what NEC’s UNIVERGE BLUE offers. A cloud-based unified communications and collaboration platform, UNIVERGE BLUE CONNECT enables users to be more productive and share ideas and content though a single system, regardless of location. CONNECT seamlessly integrates all your communication tools—desktop and mobile phones and computers voice; video conferencing, on-line webinars, and chat; secure file sharing, and contact center— into one easily manageable solution oriented around your hybrid work model and its employee’s needs and workstyles.

Are you ready for the world of hybrid work? Don’t waste time and money on servers, app install, and security patches. With NEC’s cloud-based business productivity suite, your business is your focus, not your IT. UNIVERGE BLUE CLOUD SERVICES can help define your hybrid work model and ensure your employees have the tools they need to work better, from wherever they might be.

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Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

NEC UNIVERGE BLUE® ENGAGE: Everything a Modern Contact Center Should Be

Posted by Marc Hebner on Posted in Cloud, Contact Center, Unified Communications Tagged , , , , ,

Organizations have invested in cloud services to help employees stay engaged and efficient, while working remotely. Should you consider doing the same for your contact center operations?

Instead of a high-pressure, windowless room filled with frantic agents, NEC invites you to consider a highly customizable, cloud-based contact center solution: NEC UNIVERGE BLUE ENGAGE.

UNIVERGE BLUE CLOUD SERVICES platform renders UCaaS, Business Productivity Apps and CCaaS within a single pane of glass. UNIVERGE BLUE ENGAGE is the Contact Center as a Service (CCaaS) component, that improves your Customer Experience by enabling your agents to be better-balanced and more productive working in an office, remote or anywhere.

NEC’s UNIVERGE BLUE ENGAGE makes the move to the cloud easy, as it can co-exist with your existing telephony service (PBX / Cloud telephony services) and support a complete replacement of older, disparate and wired cost centers. Consolidating equipment and applications reduces the need for time-consuming annual updates / upgrades and cuts the cost of maintenance. NEC’s CCaaS saves as much as 20% compared to other cloud communication services.1

Read on to discover how NEC UNIVERGE BLUE ENGAGE provides a seamless Customer Experience for healthcare, government, hospitality and education organizations.

Healthcare

UNIVERGE BLUE ENGAGE improves the patient experience by making communication more convenient and effective. Our best-in-class contact center:

  • Facilitates better schedule adherence with patients through automated communication channels
  • Increases team collaboration and productivity, ensuring anywhere, anytime access
  • Maintains high compliance standards across all communication and payment options
  • Leverages electronic health records to improve personalization and self-service

These options make it easier for patients to book or change appointments. Patients can quickly get in touch with the right doctor, renew prescriptions and stay engaged in care programs through secure communications channels like email, available at all times.

“

75% of consumers look forward to a consistent experience across multiple engagement channels–social media, mobile, online, in-person, or through the phone. 73% will likely change brands if they don’t get it. (Salesforce) 2

 ”

Government

Government organizations face stringent obstacles when evaluating cloud solutions that can provide superior service levels to the public. With NEC’s UNIVERGE BLUE ENGAGE, government agencies, from small single offices to larger state or nation-wide service providers, solve common challenges such as:

  • Call volume spikes, by allowing for seamless scalability at any given time
  • Secure Access and flexibility between office and remote work with a fully cloud-based solution
  • Control costs with easy month-to-month billing
  • Meeting constituents’ demand for service with limited staff resources using call routing
  • Lack of disaster recovery and business continuity plans, with DR built right in

Skills-based routing and geo-routing help get callers to the right expert at the right time. SMS alerts can be sent automatically to help prioritize inquiries when staff bandwidth is limited. Disaster recovery and business continuity is built into the product, eliminating the need for another IT purchase.

“

33% of Americans say they’ll consider switching companies after just a single instance of poor service. (American Express)3

 ”

Hospitality

Guest experience is the lifeblood of the hotel and hospitality industry. Exceptional customer service and loyalty is dependent on the interactions delivered.
UNIVERGE BLUE ENGAGE Contact Center offers:

  • Surveys and emails to measure guest satisfaction
  • Reporting library that integrates with the hotel CRM for enriched data visualization
  • IVRs offering confirmations, inquiries, check-ins, etc.
  • Call thresholds with distributed overflow
  • Streamlined reservation process with two-way communication and automated processes

Dynamic notifications can send reservation reminders, room ready notifications, and information about activities, special promotions, shopping, and restaurants to enjoy—greatly improving the guest experience.

“

34% of respondents surveyed stated that the most frustrating aspect of customer service is the Automated Telephone System (IVR) or inability to reach a live person for customer support. (Microsoft)4

 ”

Education

In the education vertical, students, alumni, donors, parents and staff need to interact across varying channels, with varying levels of urgency. Our CCaaS resolves these diverse interactions and communication requirements with:

  • Scalability, up or down, depending on seasonal fluctuations of staff and call volume
  • Ability to use wherever and whenever across dispersed departments and locations
  • Self-service options that are dependent on identification for accurate routing
  • Omni-channel and digital channel capabilities to address multiple communication preferences
  • Admissions, financial aid, housing and other planned or unplanned student body notifications
  • Alumni Campaigns (agent driven as well as fully automated configuration options)

When hundreds of thousands of individuals need to be connected, UNIVERGE BLUE ENGAGE is a proven solution for learning institutions across North America.

Want to Know More About NEC UNIVERGE BLUE ENGAGE?

UNIVERGE BLUE ENGAGE eliminates the large, upfront capital required to purchase, operate and maintain the enhanced Customer Experience outcome you require to be competitive.

UNIVERGE BLUE Engage

NEC has affordable and simplified pricing, as we offer two (2) unique packaged options, delivering on the promise to bring enterprise cloud communications and business applications at a price point that is approximately 23% less than the competition.1 Our Client Onboarding Services transitions you to the cloud at a pace, that you’re comfortable with, allowing your full participation in the actual setup and configuration. UNIVERGE BLUE ENGAGE is also one of a few enterprise cloud solutions that provides a “single pane of glass” for managing the complete communication and workspace experience.
Contact centers are at the front line of the customer experience. Investing in cloud services for a more modern contact center meets customers and agents where they are, with more features and functionality than ever before. Contact an NEC solutions representative to learn more about UNIVERGE BLUE ENGAGE.

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Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

References

1 NEC’s CCaaS saves as much as 23% compared to other cloud communication services, when comparing licensing and usage fees. The comparison jumps to 28% or higher, when factoring in implementation and onboarding, third party integrations (i.e. CRM, IVR), custom developed reports, Move, Adds and Changes (MAC’s) and continuing education.

2 State of the Connected Customer 4th Edition, Salesforce

3 American Express Customer Service Barometer

4 State of Global Customer Service Report, Microsoft