What’s New with UNIVERGE BLUE? Now Announcing General Availability for U.S. Partners

Last month, NEC announced the launch of the new generation of our UNIVERGE BLUE™ cloud communications portfolio.

Today, I am extremely excited to share that UNIVERGE BLUE CONNECT and ENGAGE are now generally available for NEC’s U.S. Business Channel Partner Community. This is phase 1 of a global rollout during 2020 that will ultimately include partners around the globe by 2021.

What is NEC UNIVERGE BLUE™ CONNECT and UNIVERGE BLUE™ ENGAGE?

Businesses need the ability to communicate and collaborate from anywhere at any time, both internally and externally. They need tools that are easy to deploy and use, and provide users with an integrated experience. The need for a flexible and adaptable solution to support a remote workforce will extend beyond the current COVID-19 pandemic and we built this solution with this in mind.

UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are born-in-the-cloud solutions designed specifically for businesses of all sizes and the channel partners who serve them. Built on innovative and proprietary technology, the solutions are elegant, reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

Our cloud-based unified communications platform, UNIVERGE BLUE CONNECT, combines a full-featured cloud-based phone system, team chat, video conferencing and online meeting plus file backup, sync and share, all available to users through desktop, web and mobile applications. CONNECT helps improve the communications and collaboration of businesses, while being easy for channel partners to sell, install and support.

Our fully featured Cloud Contact Center as a Service solution (CCaaS), UNIVERGE BLUE ENGAGE, combines robust functionality with carrier-grade reliability and world-class deployment and support services. It’s designed to fit business needs from the small, single channel to the large and sophisticated omni-channel environment, and can help any business differentiate from the competition where it matters most – the customer experience.

Brought to Market Exclusively through NEC’s Business Partner Community

NEC prides itself on its commitment to building strong relationships with our channel partner community and delivering true innovation, and our new generation of UNIVERGE BLUE strengthens this commitment.

Last month, we spoke with industry analyst Elka Popova, Vice President at Frost & Sullivan, about the news. “NEC has the opportunity to accelerate the conversion of its vast and entrenched customer base to cloud services such as UCaaS, CCaaS, meetings, and file sync and share,” said Popova. “The partnership will also greatly improve NEC’s and its dealers’ competitive positions as they will be able to capitalize on the ongoing customer migrations to cloud services. This will result in new revenue opportunities, more predictable revenue streams and stickier customer relationships for NEC and its channel partners.”

Available today through NEC’s Business Partner community, UNIVERGE BLUE CONNECT and ENGAGE complement NEC’s existing offerings, while creating new opportunities for partners to earn increased revenue through new programs designed to facilitate deeper customer relationships.

NEC Channel Partners can choose between three different go-to-market models:

  • Customer Ownership
  • Revenue Share
  • Agency Model

The Customer Ownership and Revenue Share models are now available for Channel Partners located in the United States, with the Agency Model being available in June. For NEC’s loyal Canadian Channel Partners, a launch date will be announced very soon.

Here’s What Our Partners are Saying

NEC gave a handful of exclusive partners early access to UNIVERGE BLUE CONNECT and ENGAGE. The partners were able to test the product first-hand and get it in front of select customers. In just the past month, NEC has received overwhelmingly positive feedback. Here’s what they had to say:

  • “Forerunner Technologies is extremely excited about NEC UNIVERGE BLUE CONNECT and the NEC/Intermedia relationship. Our clients have a pent-up demand for this dynamic delivery model and the migration to the cloud with advanced collaboration applications. This model is unique in comparison to other UCaaS offerings and allows Solution Integrators better ability to control the end user experience while keeping costs in line. Congratulations to NEC on this move!” – Paul Diesu, CEO of Forerunner Technologies

  • “We’re excited to take part in the full launch of the new NEC UNIVERGE BLUE! This will be a turning point in the future of NEC UCaaS solutions and sales, and looking forward to presenting the fresh new look to our current customers and new prospects.” – Scott Ellman, Director of Sales, Advanced Communication Solutions

  • “NEC Blue delivers a complete public, private and hybrid cloud offering to NEC SI Partners. The NEC Blue allows the SI to deliver this offering in an Ownership, Revenue Share or Agency Model. NEC Blue Team provides Inside Sale Support, Marketing and technical support to the SI, allowing the SI to engage in any opportunity. DTC has engaged NEC Blue Team in multiple call center opportunities. NEC Blue can provide a simple to very advance call center solution. A truly SI centric model.” – Gordon Maccani, President, Digital Telecommunication Corp

I couldn’t be more excited for NEC and our partners as we deepen our roots in the UCaaS and CCaaS markets and help our customers transition to the cloud. So come join us, it’s going to be a fun ride! For more information on UNIVERGE BLUE CONNECT and ENGAGE, visit http://univergeblue.com. Or, if you’re interested in learning more about our Channel Partner Program, reach out to us via the form below.

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Introducing the New Generation of UNIVERGE BLUE

This week, I’m extremely excited to share that NEC has entered a global partnership with Intermedia, a leading provider of cloud-based communications solutions.

Together, we are introducing an NEC-branded suite of fully integrated, born-in-the-cloud solutions to help businesses communicate and collaborate from anywhere at any time. It’s the new generation of our UNIVERGE BLUE™ cloud communications portfolio, built on Intermedia’s innovative and proprietary technology and backed by its world-class support.

The way businesses work has changed.

The COVID-19 pandemic will forever change the way businesses think about work. It’s not enough for businesses to accommodate a few remote workers. Businesses now must be flexible and ready to adapt to teleworking at a moment’s notice.

Today, more than ever, businesses need the ability to communicate and collaborate from anywhere at any time, both internally and externally. While recent headlines may highlight a seemingly smooth transition to a remote workforce at global scale, there are still tens of millions of workers who do not have the ability to work remote. This is largely because many businesses are still using on-premises solutions and haven’t found a partner that could help them seamlessly transition to the cloud.

As the current global market share leader in on-premises business phone systems, NEC understands the obstacles that many of these businesses face. We chose Intermedia because their platform offers our customers a seamless integration between premises-based and cloud solutions.

NEC’s commitment to cloud-based communications

Business communications is in our blood. For 120 years, NEC has transformed the way the world works through Information and Communications Technologies. As mentioned before, we are the global market share leader in on-premises business communications systems. In 2015, we launched our Smart Enterprise initiative which is committed to helping businesses meet the demands of today’s digital workforce, and helping customers migrate to the cloud is cornerstone to that initiative.

Businesses have been migrating to the cloud for years now, and the pace at which they are migrating only gets faster. While we had developed and deployed our own Unified Communications as a Service (UCaaS) solution in the United States, we came to understand that supporting and expanding this home-grown offering globally at the current rate of market expansion was unrealistic. We needed to align with a born-in-the-cloud provider, like Intermedia, and focus on expansion through our long-established global channel partner network, currently more than 2,000 strong.

We selected Intermedia for many reasons. For starters, our market research, channel partner feedback and customer feedback all conclusively pointed to Intermedia as the trusted market leader in cloud communication services. Additionally, Intermedia’s cloud platform is highly scalable with frictionless deployment options and simple user administrative tools, meaning a frictionless experience for our customers’ employees and better customer experience overall. Intermedia’s platform also provides seamless migration from on-prem to cloud – perfect for NEC’s customer base.

NEC and its global network of channel partners are already going the extra mile for our customers working on the front lines of the coronavirus pandemic. This partnership with Intermedia will allow us to do even more to advance business continuity and allow more workers to work safely from home while increasing their productivity.

Introducing NEC UNIVERGE BLUE™ CONNECT, UNIVERGE BLUE™ ENGAGE

Businesses need tools that are easy to deploy and use, and provide users with an integrated experience. We built the new generation of UNIVERGE BLUE with this in mind. 

Built on Intermedia’s innovative and proprietary technology, UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are born-in-the-cloud solutions designed specifically for businesses of all sizes and the channel partners who serve them. The solutions are elegant, reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

UNIVERGE BLUE CONNECT is a cloud-based communications platform for business that combines a full-featured cloud-based phone system, team chat, video conferencing and online meeting and file sync and share, all available to users through desktop, web and mobile applications. It helps improve the communications and collaboration of businesses, while being easy for channel partners to sell, install and support.

UNIVERGE BLUE ENGAGE is a cloud-based contact center designed to fit business needs from the small, single channel to the large and sophisticated omni-channel environment. A fully featured Cloud Contact Center as a Service solution (CCaaS), it combines robust functionality, with carrier-grade reliability, and world-class deployment and support services. NEC’s UNIVERGE BLUE ENGAGE helps businesses differentiate from the competition where it matters most – the customer experience.

UNIVERGE BLUE CONNECT and ENGAGE will be brought to market through NEC’s robust Channel Partner community. For more information on UNIVERGE BLUE CONNECT and ENGAGE, visithttp://univergeblue.com or reach out to us via the form below.

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Tech Advancements in 2019 and Looking Ahead to 2020

Cloud computing, security and collaboration top the list of enterprise technology trends in 2019. Gartner estimated early in the year that cloud services would grow 17.5 percent over 2019 and infrastructure services would be the fastest growing segment. In 2019 and 2020, business leaders must consider the cost of scalability, communications adaptability and how to help increase efficiency for IT staff.

NEC led the charge with a banner year of new releases, updates and development in the cloud computing and unified communications market.

As we close out the year, let’s review technology trends firmly established in 2019 and what to expect from NEC in 2020.

Reduce the Complexity of Data Center Management

A 2019 Spiceworks survey found that 46% of enterprise organizations planned to adopt hyperconverged infrastructure solutions by 2020. With the complexity of datacenter applications, virtualization and other cloud-based services, IT staff is challenged with managing it all. Each application or service typically involves installing its own server, requiring more storage, networking and skill requirements. Inefficient resource utilization and disorganization leads to unnecessary purchases, the inability to innovate and increased downtime.

In 2019, NEC released a new HCI solution powered by Scale Computing’s HC3 software. HCI consolidates and streamlines IT processes, bringing the hardware costs down and making management easier through one virtualized system and interface. A more stable and simplified environment means that IT staff can be proactive, with far less downtime, and the ability to scale easier.

Solve Communications and Collaboration Challenges

Unified communications helps businesses of all sizes to collaborate from across the globe. As more employees work from remote locations, team communications must be adaptable and easily accessible for reliable availability and a better employee experience. Unified communications requires technology that is easily integrated into current IT environments, cost effective, flexible and scalable.

NEC continues to be a world leader in UC research and development. In 2019, NEC was proud to announce the latest evolution of UNIVERGE-SV9000 series for communications and collaboration.

Securely Prioritize UC Network Traffic

When enterprises rely on unified communications, they are challenged with delivering cost-effective bandwidth while helping critical applications coexist securely and efficiently. In 2019, NEC announced a partnership with Infovista that combines Infovista’s Software defined WAN (SDWAN) capabilities with NEC’s software defined unified communications services. This partnership helps to reduce WAN operating costs while delivering optimal voice quality and dynamic routing of voice traffic based on real-time network traffic and conditions. By leveraging multiple WAN links and centralizing management, application performance is safeguarded and operational efficiency is improved.

Move to More Cloud-Based Solutions

2019 saw the increase in use of as-a-service options including infrastructure, unified communications, collaboration and backups, and this increase will continue throughout the New Year. In 2019, NEC expanded the UNIVERGE BLUE cloud portfolio to include Team Collaboration and BaaS (backup as a service).

NEC’s UNIVERGE BLUE Team Collaboration improves workforce communications and cooperation, anytime and from anywhere. By simplifying the complexity of voice, video, screen sharing and meetings, the employee experience is enhanced and employee retention improves.

BaaS solutions can reduce the likelihood of data loss and save money on the cost of backup infrastructure. Built on NEC’s powerful distributed grid platform, HYDRAstor®, and secured in Iron Mountain® data centers, this backup as a service solution securely backs up onsite data centers cost-effectively with advanced encryption and easy scalability.

NEC continues to deliver excellence in cloud computing, business continuity, infrastructure and unified communications.

Tech Trends to Look for in 2020

Research shows that IT budgets will continue to increase in 2020, much of it to be spent on new technology as well as hardware replacement. According to a survey of 1,000 North American and European companies conducted by Spiceworks, 44% of businesses plan to increase IT spending in 2020 (vs. 38% in 2019). Gartner also predicts increased worldwide IT spending in 2020 with a growth rate of 3.7% overall.

Here’s a look at some of the trends for 2020 and beyond.

Cloud Computing and Everything as a Service

Installations of cloud-based computing will continue to grow at a record pace as organizations become more familiar and comfortable with the advantages it offers to a mobile workforce. Cloud infrastructure is maturing beyond being separated into public, hosted private and on premises buckets to instead becoming more portable and mobile as well as more standardized.

Spending-wise, Spiceworks’ IT spending survey found that hosted and cloud-based services are expected to make up about 22-23% of the total IT budget in 2020 (for NA and European companies). Online backup and recovery services will represent the second largest budget allocation in cloud services, with larger companies allocating more money toward desktop-as-a-service and platform-as-a-service than smaller organizations.

Edge Computing and IoT

Another leading-edge trend that is gaining momentum is edge computing. Defined as distributed computing, edge computing moves computation and data storage closer to where these services are needed, improving latency and saving bandwidth. Spiceworks reports that 68% of large companies plan to use edge computing by the end of 2020.

Artificial Intelligence

Artificial intelligence (AI) and machine learning (ML) are no longer part of science fiction. Spiceworks estimates that businesses using AI-powered tech is going to triple by 2021. As an example, AI/ML can be used to help reduce costs by increasing the efficiency of cloud computing. Workplace efficiency can also be improved by using AI to sort through volumes of data to find the information that is most pertinent. AI also is making its way into collaboration and communication within the enterprise. Both internal and external teams continue to become dispersed, so better and more intelligent collaboration is needed to provide information and insight for decision-making.

Facial Recognition

NEC has paved the way for the use of facial recognition in aviation, government entities and retail and in 2020, use of NEC facial recognition will continue to expand across all industries including healthcare, education and hospitality to increase security and improve the customer experience.

NEC Face Recognition Technology Ranks First in 2019 NIST Accuracy Testing

In retail, NEC facial recognition will continue to be expanded as it’s used to personalize the online and in-store experiences for shoppers. Retailers also use it to fight retail crime and shoplifting.

Several new applications for using facial recognition in healthcare are in development. For example, rather than waiting in line to be seen, a virtual assistant can scan a face and assign a patient to a doctor. In education, administrators will be able to take attendance with the help of facial recognition. Facial recognition will be used to enhance identity management and verification systems within healthcare, education and hospitality. NEC’s goal by developing cross-industry facial recognition solutions is to help businesses enhance their employee and customer experience by enabling seamless, frictionless, and more efficient environments by automating operations with this technology.

Star Alliance and NEC Sign Partnership to Enhance Passenger Experience

Technology will continue to improve in hospitality, including security and access, payment authorization and customer service. Hotels, cruises, airports and restaurants are using facial recognition to personalize the customer experience, including using their face to pay for a meal, check into a flight, get recommendations or receive special offers.

Which of these trends does your organization plan to embrace in the coming year? Talk to an NEC expert to learn more about our award-winning research and development and we can customize a solution for your technology needs.

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Soar To New Heights with NEC UNIVERGE Blue Cloud Services

Take Your Unified Communications to the Cloud

Today’s businesses have customers and employees that expect reliable and secure communications from anywhere at any time. Unfortunately, building and maintaining this infrastructure can be cost-prohibitive. Cloud-based communication services are available but could put businesses in a bind paying for services they don’t use or limiting them to one-type of solution.

Small businesses and large enterprises need flexibility when investing in cloud computing. Enterprise businesses expect scalability that’s available when needed. Small businesses are limited in resources and require the ability to do more with less.

No matter the path: on premise, cloud or hybrid, NEC’s UNIVERGE BLUE offers a dynamic and flexible delivery model that’s tailored to your business needs and built on our award-winning IT infrastructure.

Why Move to Cloud-Based Solutions?

Your customers, whether internal or external, desire an easily accessible, secure and responsive experience. Employees must be able to perform their duties effectively and rely on dependable technology to fully support a positive customer experience.

Organizations are challenged with implementing communication systems and technology that allows their employees to work together from anywhere at any time. The solution typically involves multiple types of software, infrastructure and other platforms across many locations. Complex system integrations and management can raise IT costs and limit the IT staff from enjoying a productive and efficient employee experience. With IT employees in reaction mode, the customer experience falters due to downtime or unavailable data.

Adapt, connect, and transform your business with UNIVERGE BLUE Cloud-based solutions and unified communications streamline the employee experience while reducing costs and simplifying management. Employees have access to their data and systems via the internet or anywhere they have cell data coverage.

The challenge becomes deployment of these new solutions (legacy systems, reliability, security and cost) and choosing a technology that will continue to grow with the organization.

NEC UNIVERGE BLUE: Unified Communications as a Service (UCaaS)

UCaaS provides tools for organizations choosing to move voice, mobility, messaging, chat, video collaboration and more into the cloud. Employee teams can communicate anywhere, at any time, on any device. As an enterprise-grade communications solution, UNIVERGE BLUE is cost-effective, built with the latest UC tools at the cost of a standard user license. Best of all, this solution is fully customizable so any business can scale up or down as needed. UCaaS replaces outdated communication systems and reduces the need for extended disaster recovery planning and resources.

NEC’s UNIVERGE BLUE delivers this solution while shouldering the burden of maintenance and upgrades, freeing your staff to focus on other business needs.

NEC UNIVERGE BLUE: Contact Center as a Service (CCaaS)

Meet your customer where they are by implementing a cloud-based contact center solution that can be accessed from anywhere. Empower agents to use social media, SMS, webchat, phone, video and more to provide an elevated customer experience. Customers speak to a real human, specifically chosen through CCaaS skills-based routing and, if needed, moves your high-priority customers to the front of the queue. Any size business can benefit from this solution that scales from 5 agents to 20,000.

Again, NEC manages and maintains the system 24/7/365 and business continuity and disaster recovery is built into the solution.

NEC UNIVERGE BLUE: Team Collaboration

Team Collaboration creates a digital workplace in the cloud by improving workforce and remote communications and cooperation. Voice, video, screen sharing, messaging, meetings and file sharing is accessed through a single dashboard on multiple devices at any location. Either used in real time, or off-line, all team members are kept connected and up to date as communications follows them to whatever device they’re using.

Simplifying collaboration and reducing the cost and complexity of multiple applications improves the employee experience and employee retention.

What Makes NEC UNIVERGE BLUE Better?

NEC UNIVERGE BLUE enables a phased approach to organizations moving to cloud as well as a flexible delivery model. Built on highly secure JITC-certified encryption technology and offering two layers of support, NEC’s innovative solutions and customizable approach to communications allows businesses to:

  • Improve the customer experience
  • Improve the employee experience
  • Reduce IT costs
  • Reduce risk
  • Simplify technology management
  • Improve productivity

NEC also has extensive expertise in the market with more than 120 years of experience across all environments. Our solutions integrate into your current environment and scale to where you want to be in the future. Our dynamic delivery model gives you the options of on premises, cloud, hybrid, public or private environments. Payment options are just as flexible, with capex, op-ex or a combination of both.

NEC’s Cloud services allows your organization to grow and deliver a unified, reliable and secure experience with minimal investment. Customize the solution that’s perfect for your organization. Contact an NEC Solutions Expert to learn more or download the UNIVERGE BLUE ebook.

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Reach Sky-High Communications

This ebook will help you understand how UNIVERGE BLUE can support your communications system while allowing your team to remain focused on what matters most—your business.
 
 


UCaaS / Hybrid RFP: What Can Cloud Providers Deliver?

Are you looking to move your communications infrastructure to the cloud?

Download today the IP Telephony and Unified Communications System (Cloud and Hybrid Solutions), a free whitepaper / eBook from independent consultant David Stein of Stein Technology Consulting Group that offers the unique chance to examine cloud and hybrid cloud solutions based on actual vendor RFP proposals.

In this free eBook  you will get:

  • An unbiased evaluation of 7 proposed cloud and hybrid cloud solutions
  • Insight into the merits of 5 leading communications vendors
  • A explanation of vendor differentiators

Free Ebook: UCaas RFP 2016

Free #Whitepaper: UCaaS...What Can #Cloud Providers Really Deliver? Click To Tweet

Download and share this information rich eBook with your decision makers so they can also understand NEC’s leadership position in cloud and hybrid cloud migration, the value of a cloud-based UNIVERGE® Blue solution that is backed by NEC’s more than 117 years of expertise as a leading technologies and services provider.

Free Ebook: UCaaS RFP 2016

Free Ebook:

UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.