Tags: UCaaS

Calling All Resellers: 8 Great Reasons to Become a UNIVERGE BLUE® Channel Partner

Posted by Jeremy Dunegan on Posted in Contact Center, Education, Government, Healthcare, Hospitality, Retail, Uncategorized, Unified Communications Tagged , , , ,

Earlier this year, NEC introduced the new generation UNIVERGE BLUE® cloud unified communications, collaboration, and contact center portfolio for our Channel Partners in the US and Canada. As a company that has always prided itself on building strong relationships with our channel partner community and delivering true innovation, the launch of UNIVERGE BLUE was an exciting move to deepen our roots in the cloud market and provide new revenue streams for our channel partner community.

There has never been a better time to become a UNIVERGE BLUE Channel Partner. For starters, the demand for flexible, adaptable Unified Communication as a Service (UCaaS), web based Collaboration, and Contact Center as a Service (CCaaS) is stronger than ever. NEC’s award-winning UNIVERGE BLUE features a full suite of cloud services ranging from integrated phone system, video conferencing and collaboration, webinar, chat, file sharing, and omni-channel contact center to backup & disaster recovery.

In addition, NEC recognizes that a successful partnership needs to positively impact our channel partner’s bottom line. NEC’s unique, award-winning channel partner model is designed to enhance our channel partners’ profitability and provide enough flexibility to win against your competitors.

Here are 8 great reasons to become an NEC UNIVERGE BLUE Channel Partner today:

  1. On-premise, cloud, or hybrid – the choice is yours. NEC is committed to providing the best solutions for our end users and channel partner resellers. With on-premise, cloud, or hybrid solutions, we make sure it is always the best fit for our channel partners and their customers.
  2. Your success is our success. NEC provides channel partners with a dedicated UNIVERGE BLUE team whose sole purpose is to seek out opportunities to pass along to you. NEC’s large on-premises customer base provides a ready-made market for transition to UNIVERGE BLUE.
  3. Choose the partner business model that works for you. With three different go-to-market models (Customer Ownership, Revenue Share, and Agency), UNIVERGE BLUE channel partners can choose the model that fits best for their business. Unlike other vendors, you can choose to control your branding, your billing, and your pricing. You can maintain ownership of your customers.
  4. Own your relationships, maximize your profits and increase the value of your business: By owning the customer relationship, you create real business value (5x) over getting commissions alone. By building a monthly recurring revenue stream, while owning the customer relationship, the value of your revenues could increase by up to 30x over an on-premise model.
  5. Gain access to one of the broadest cloud services platforms globally. With over 10 cloud service offerings, UNIVERGE BLUE is a simple, reliable, and cost-effective solution. In addition to UCaaS, UNIVERGE BLUE offers CCaaS, BaaS, UCaaS with file sync, chat, video collaboration, webinar, CRM integrations, BACKUP & RECOVER as a service, and more.
  6. Ensure your customers are safe and secure: NEC provides transparent, up-to-date information on network operations, security, privacy, and compliance. Our 99.999% uptime guaranteed SLA offers a 100X better uptime commitment than most other providers.
  7. NEC makes it easy – from quote to cash. NEC’s specialized, cloud and vertical industry subject-matter experts actively assist channel partners across the entire customer lifecycle: marketing, sales, support, deployment, integrations, migration, + more.
  8. When you partner with NEC, we have your back. As a trusted global technology leader, NEC Channel Partners have access to our expertise and world-class technology solutions. Our channel partners’ success is always our priority – NEC works for you.

NEC’s UNIVERGE BLUE® CLOUD SERVICES are tailor-made for Channel Partners to sell, install, and support. UNIVERGE BLUE was designed from the ground up with input from Channel Partners and with the goal of making it easy for Channel Partners to sell cloud services and become more profitable.

With UNIVERGE BLUE our channel partners can control their prices, own their customer relationships, and maximize their recurring revenue. To learn more about becoming a NEC UNIVERGE BLUE Channel Partner, visit https://www.univergeblue.com/partners.

Enabling Long-Term Continuity with Feature Rich On-Line Meeting Solution

Posted by Jennifer Elting on Posted in Cloud, Contact Center, Customer Experience, Enterprise, Government, Healthcare, Hospitality, Servers and Storage, Unified Communications Tagged , , , , , , , ,

In March 2020, many began working from home and relying on remote meeting tools to communicate and collaborate. During this time, most organizations’ focus was just to keep their business up and running until employees were permitted to go back into the office. Organizations kicked into survival mode, some quickly implementing solutions that were intended to be a temporary fix until things went back to normal.

As time goes on, it is clear the business world will likely not “go back to normal” for the foreseeable future, and possibly never will. Now for some, the swift adaptions implemented because of the crisis have proven only to be effective for a short period of time, and not sustainable as long-term solutions.

The spread of COVID-19 has led to a rapid shift in how employees and customers communicate. Now, organizations must start thinking purposefully about redesigning their business operations with the right collaboration tools that will help to enable a sustained future. The future now depends on an organization’s ability to adapt their business by rethinking business continuity and resiliency plans.

Rethinking Business Continuity

Before the pandemic, many organizations associated business continuity with operations and services in the wake of a disruptive event, such as disaster recovery. Now, we realize that business continuity and resiliency go beyond just disaster recovery and disaster planning. Now, business continuity means that employees have the tools and resources to do their jobs from anywhere at any time.

To ensure that productivity happens from anywhere, the tools must be easy to use, always available, highly secure, mobile-ready, tightly integrated, and well supported. NEC UNIVERGE BLUE CLOUD SERVICES makes this possible.

Embracing Digital Collaboration Tools to Enable Business Continuity

"Business as usual” may have changed. What we consider “an office” may have changed. But what hasn’t changed is the need to keep doing what we’ve always been doing, and that means keeping employees connected and engaged, providing great customer support, and winning new business.

Feature rich online meeting tools allow employees to collaborate with their colleagues as effectively as they would in a physical office and meet with prospective customers to pitch their products and services – from anywhere.

While video collaboration and/or voice is a great start, businesses cannot sustain by only utilizing video collaboration and phone calls as their primary communication method. Other features are necessary such as team chat, webinar, file share and sync, co-editing, phone calls, screen share, and more.

Introducing UNIVERGE BLUE® MEET WEBINAR

UNIVERGE BLUE MEET WEBINAR is an online virtual event service that provides a complete set of tools and capabilities to help grow business virtually and reach more people, wherever they are located.

Presenters can use video, audio, and screen share to effectively communicate with customers and prospects no matter their location. MEET WEBINAR helps to build personal connections, engagement, and trust by allowing attendees to see the presenter in real-time and engage through Q&A, Emoji’s, live Polls and more. Organizations can reach a broader audience and grow their business with an easy-to-use service that connects and engages anyone, on any device, from anywhere.

Streamlining communication complexity is the key to improving remote collaboration, enhancing security and productivity, as well as saving time, finances, and resources. It’s important that employees and customers don’t lose the power of face-to-face meetings while remote. The good news is they don’t have to! With NEC’s UNIVERGE BLUE MEET WEBINAR, employees have access to powerful online meeting and virtual collaboration tools to help keep business moving forward, no matter their location.

With UNIVERGE BLUE MEET WEBINAR you can:

  • Promote webinars with customizable invitations, registration pages, and email reminders
  • Host webinars with up to 12 HD video presenters and up to 1,000 attendees
  • Record sessions and report on who viewed the recording
  • Generate detailed reports on attendance, performance, chat, polls, Q&A, and surveys; follow up with emails and surveys to push attendees down the purchasing funnel
  • Integrate with 1,000 + business apps via Zapier to track your leads, registrations, and more!

NEC’S UNIVERGE BLUE CLOUD SERVICES incorporate a variety of cloud-based communications, collaboration, and backup solutions. Whatever kind of challenge has been imposed on your business; NEC can help you figure out the solution.

If you are interested in learning more about NEC’s UNIVERGE BLUE MEET WEBINAR On-line Meeting solution, visit https://www.univergeblue.com/cloud-services/webinar/ or get in touch with a UNIVERGE BLUE expert today.