A Post-COVID Touchless World for Federal Agencies

Since the COVID-19 pandemic began to affect the United States, the private and public sectors have started working remotely and have moved their operations almost completely online. Federal agencies began to accelerate the adoption of remote and work-from-home strategies to stay connected to employees and stakeholders while ensuring the health and safety of everyone. Even the Supreme Court hosted teleconference hearings for the first time in history to maintain social distancing.

One positive outcome that will last well beyond the pandemic is the wide-spread adoption of new technologies. Digital Transformation (DX) is occurring faster than ever and will continue to accelerate as we look for ways to reopen our country, establish a new normal, maintain a healthy society, and stimulate economic activities.

NEC’s proven touchless technology and expertise support the ongoing mission of a new, safer and hygienic experience.

DX is inevitable in the ever-evolving landscape of keeping citizens informed and safe. As the country begins to reopen and employees head back to work, federal agencies need a partner to make their DX journey easier, discovering paths forward to using the cloud, artificial intelligence (AI), and automation. Challenges lie ahead for federal agencies as they seek to ensure ongoing delivery of essential public services while minimizing potential impact to its workforce.

With over 50 years of successfully supporting a diverse range of U.S. federal missions, NEC offers proven touchless services and expertise to support a DX mission for federal agencies that will improve processes, deliver touchless experiences, and make interactions seamlessly safe.

Reduce Risk When Returning to Work

One example of how NEC can help address post-COVID challenges is our secure access management solutions. Gaining physical access to public sector facilities in a contactless and hygienic manner is challenging. Federal agencies, government buildings, military installations, and border ports of entry/exit, just to name a few, are troubled with cumbersome keypads or equipment for ID card scanning, both of which require users to touch several surfaces to gain access. These chokepoints also slow the traffic flow. All these increase the risks of infectious diseases.

Elevated Body Temperature (EBT) Screening

thermal scan exampleBuilt on NEC’s Digital Services Platform with industry-leading sensors and top-ranked NEC biometrics algorithm, the NEC NeoFace® Thermal Express delivers elevated body temperature (EBT) screening that can simultaneously verify identities with face recognition while detecting body temperature – even with face masks on.

When offered standalone and without built-in facial recognition, NEC’s NeoFace Thermal Express simply provides rapid, contactless and hygienic physical access and temperature screening across demanding, high-throughput environments. The solution can help federal agencies hygienically monitor employees and civilians for possible elevated body temperatures, mitigating the potential spread of disease.

Secure, Hygienic Access Management

thermal scan exampleAccess management helps ensure federal employees and private citizens have the appropriate access to secure buildings or other restricted environments.

Our technology can identify whether someone is not wearing a mask in a mandatory area, thereby ensuring federal employees are safeguarded. Combined with elevated body temperature screening, the system identifies not only the individual, but also determines potential health risks before the individual enters a facility.

NEC is Committed to Innovation and Transformation

NEC’s award-winning solutions are backed by rigorous research and development including more than $2.6B invested in R&D annually. NEC’s touchless services powered by our Digital Services Platform can address many issues in a variety of environments, helping government entities adopt DX faster while minimizing the health risk of its employees and private citizens they serve. Ranked #1 for our biometrics algorithms five times in a row by NIST, NEC has the top-notch solutions that make touchpoints touchless in response to the post-COVID world.

To see how our touchless solutions can transform operations for federal agencies, click here to learn more.

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A Solid Platform for a Touchless World

In a matter of months, the COVID-19 pandemic has swept the globe, fundamentally altering social paradigms and prompting governments, businesses, and the public to seek new ways of interacting. Even after the current crisis passes, it will take time to recover, and many aspects of daily life may never be the same.

In the “new normal” to follow, we expect the current emphasis on public health and safety to continue unabated, making the ability to travel, shop, and work without the use of tangible identification or credit cards, touchscreens, or digital signature pens higher priorities. To individuals and organizations alike, technologies that support both frictionless access and social distancing measures are now more important than ever. Solutions that satisfy these emerging needs will require two components:

1

Making touchpoints “touchless” to reduce the spread of infectious diseases

2

Providing an advanced, robust, and scalable platform to support hygienic customer experiences

Combined, these components offer a new, revolutionary approach to Digital Transformation (DX), which will enable personal identification via digital technologies to interconnect people—including corporations and local and national agencies—and processes. Participants who opt in to DX technologies can benefit from enhanced digital services that securely, efficiently, and hygienically permeate all facets of life.

Through many years of work with governments and enterprise partners, NEC
has developed technologies that can eliminate the need for physical interaction
when identifying individuals. Although we began our journey toward touchless technology long before the current crisis, the COVID-19 pandemic has provided a new perspective on the importance of our solutions to essential workers who are on the frontlines to ensure our safety and security. Our commitment to support these workers is one of many factors that have driven the implementation of our biometric and AI solutions for multiple purposes, including aviation and immigration.

NEC sends its heartfelt thanks to essential workers and first responders who put their own lives on the line to keep us all safe.

An example of our touchless technology at work in aviation is NEC’s implementation of the first curb-to-gate biometric terminal in the U.S. with Delta Air Lines, in partnership with the U.S. Customs and Border Protection (CBP), the Transportation Security Administration (TSA), and Hartsfield–Jackson Atlanta International Airport (ATL). Our curb-to-gate solution enables rapid identification and real-time screening of passengers. Travelers flying to an international destination can choose to use face recognition technology to check in at the self-service kiosks, drop bags at the check-in counters, go through the TSA checkpoint, and board a flight without requiring a physical ID card or boarding pass. Not only are our solutions more efficient, they are more hygienic with reduced risk of contamination, and they help streamline and secure customer interactions.

While integrating thermal sensors is the first step in addressing the COVID-19 pandemic, implementation of secure, touchless access requires sensor fusion. NEC’s award-winning biometrics solutions, including face and iris recognition, coupled with our cutting-edge technologies in behavior detection, body recognition, video analytics, and artificial intelligence, provide the tools to ensure successful implementation of touchless technologies.

Please see NEC’s “Vision of a Touchless World” exclusive whitepaper below.

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