2024 Aviation Trends: Optimizing Airport Operations with AI and Advanced Solutions

It is imperative that aviation stakeholders bring automation to operations to deal with the unprecedented growth of air travel and corresponding operational challenges. A key consideration of the automation is Artificial Intelligence (AI) to optimize operations. With vast amounts of both historical and real-time data, airports need a way to process, analyze and operationalize that information in a timely manner to provide real-time decision making.

There are myriad use cases that would benefit by implementing AI capabilities: passenger operations, baggage handling operations, retail and hospitality, building and facilities management, ground handling operations and maintenance, runway operations and more. The real value proposition to airports is eliminating the need for ongoing, manual data analysis to enable optimization activities. Bringing automated, real-time decision making to personnel on a proactive basis allows an objective, data-driven decision to be suggested as a decision opportunity per operational parameters at any given time. For example, an airport could scale passenger processing operations based on real-time traveler populations to make immediate staffing and facilities-oriented decisions and appropriately accommodate throughput.

Other examples of the aviation industry using AI include Boeing and Airbus analyzing in-flight data to optimize fuel economy, operations and safety. Airlines’ chatbots are boosting customer service and engagement by offering an immediate information resource based on everyday questions. AI technology is increasing efficiencies of baggage handling, predictive aircraft maintenance and repair, dynamic pricing models for travel reservations and more.1

However, there’s a consensus that humans need to remain in the loop in overseeing AI validity and performance.

At the recent Passenger Terminal Expo (PTE), NEC joined more than 300 exhibitors showcasing the latest technologies and advancements in the aviation industry. The high energy event featured lively discussions about AI and intriguing demos of leading-edge solutions to ensure safe, secure and seamless passenger experiences.

We’re continuously innovating to elevate passenger experience, as well as streamline operations for the aviation industry.

For example, NEC I:Delight offers personalized, safe and secure interactions across countless locations and situations. We integrate the physical and digital in a single user managed and maintained digital ID.

NEC’s other advanced solutions for the aviation industry include:

  • Decentralized Identity (DID) Enrollment and Authentication – Digital enrollment using the NEC I:Delight platform on IOS/Android/Microsoft devices. Shorter lines, faster identification, touchless services and a personalized customer experience.
  • Traveler Verification Service (TVS) – A turnkey cloud native service to manage day of travel biometric identities in coordination with government systems and services. The U.S. Customs and Border Protection (CBP) Biometric Air Exit program relies heavily on TVS.
  • Multimodal Authentication – High-speed, high-precision authentication even when individuals wear masks, goggles and gloves. The solution maintains highly accurate, touchless authentication accuracy without compromising security or convenience.
  • Gateless Access Control– Real-time identity authentication and face recognition with world-class accuracy. Eliminates the need for gates, authentication devices and guarded security at entrances.
  • Mobile Boarding – Secure, automated passenger verification solution designed to streamline passenger boarding while maintaining the highest level of security and public safety.
  • Baggage Analytics – Object detection solution based on real-time video streaming and analytics, including AI-based baggage counting and estimation to inform business decisions, resource allocation and more.
  • NEC Intelligent Perimeter Detection System (IPIDS) – Detects physical border and facility breach using fiber optic sensing and self-modifying, machine-learning-based AI. Outstanding alternative to expensive and high maintenance video surveillance systems.
  • Kurumie Runway Analytics – NEC’s Vision AI and Analytics system uses dashcam video to allow airport staff to inspect and prioritize maintenance. They can monitor existing damage to ensure repairs are planned efficiently.

Learn more about the ways NEC can help you take travel to new heights with Digital ID. Contact us today. 

  1. Navigating the Skies with AI: How Airlines are Transforming Air Travel,” Forbes