Mobility & UC – Get Everything You Want on the Device of Your Choice

nec-mobility-uc-tabletUnified Communications (UC) has enjoyed a steady, if not slow, broad acceptance as technology users begin to accept the efficiency and effectiveness of new market-driven apps. With employee mobility becoming a priority, an office for some does not include the traditional four walls, and as a result, smartphones and tablets have caused a rush for the door.

InformationWeek’s State of Unified Communications 2012 report by Michael Finneran surveyed more than 300 IT professionals, 67 percent of whom said they currently have deployed or are planning to deploy Unified Communications.

Collaboration and efficiency were cited as the driving forces for the IT professionals’ decision to supply UC systems. To further support the growing partnership between UC and mobility,InformationWeek cites a survey in which 87 percent of 300 respondents claim to expect smartphone use to grow in the field of sales. In this same survey, only 8 percent reported plans to purchase desktops.

These reports come as no surprise, however, when all the benefits, offerings and advantages of both a laptop and desktop can now be found on your choice of a smartphone, tablet, or other mobile handheld device, and easily at that. The mobilization of communication has unleashed a genuine freedom in business communications, where users demand the same capabilities on smartphones and other handhelds as they utilize on desktops and laptops. With the increase in workforce mobility, these users’ demands are being met.

Reaching Into the Fold: Mobile Unified Communications

Mobile UC initially evolved from the concept of fixed/mobile convergence (FMC). FMC integrated mobile network services, and resulted in the voice market evolution into UC systems where voice is only one of several communication modes to be integrated. This methodology ultimately replaced FMC.

Despite all of the benefits, adoption of UC is still slow, and according to Information Week, it is due to a lack of user engagement– to limited IT infrastructure– to lack of enough funds to implement the adoption. The wait for the evolution of security and management is over, and with this evolution comes to the necessary improvements for these systems to flow into a natural, trusted cultural adoption. For unification within this media to truly occur, this evolution was absolutely necessary.
Now that budgets are finally easing and seeing some room to “bend,” it’s time to consider devoting time and energy to mixing mobile devices in the UC fold. If productivity is your goal, and expanded profit margins are your intended accomplishment, the only way to deliver the full benefit of your endeavor is to liberate your immediate users with mobile unified communication. The tables have turned; earlier efforts to mobilize UC failed to gain popularity, now mobilization is almost essential. Are you ready to make your move?

Learn How to Make Your Device UC Smart (Part 1)

UCE MC550Communication has come a long way since the 90s, yet, with so many different modes of communication, it’s often hard to keep track of it all – work phone, cell phone, home phone, laptop, desktop, tablet.

That’s why NEC is making mobile UC more available, by allowing you to access your solutions from the device of your choosing. The new Web version of the UCE Desktop and UCE Mobility works on Apple Mac®, iPad™ and thin client environments, and is supported by multiple web browsers including Google™ Chrome, Apple Safari®, Mozilla® FireFox® and Microsoft® Internet Explorer.

With UC for Enterprise, you are reachable without being tied down to a single location or mode of communication. Whether you prefer to use a smartphone, tablet or computer, you can stay connected via the Web-based interface. NEC’s mobile UC solutions add convenience, which allow you to be more productive and efficient with your workload.

Below are a few of the benefits of NEC’s UCE Mobility (UNIVERGE MC550), part of the UCE suite.

  • Single number reach – Forget all your different phone numbers. When you receive an incoming call, all phones will ring simultaneously, according to the contact rules you preset to determine how and when you’d like to be reached.
  • Single voicemail box – Don’t worry about missing a call or not knowing which voicemail to check. All unanswered calls are directed to your business voicemail account, to create a single voicemail box.
  • Enhanced mobile presence – Wondering if your contacts are available? Instantly determine other UCE users’ real-time status and availability via your desktop client on your smartphone.
  • Intuitive interfaces – Sometimes you are busy and we understand that. Now, you can easily set contact rules through your computer and change your status via their web-browser on any smartphone.
  • Enterprise dialing via smartphone – Used to just dialing your colleagues extension? Just because you’re on your smartphone doesn’t mean you have to stop. NEC enables station-to-station and external dialing through the enterprise switch to give you quick access to all your coworkers.
  • Improved efficiency and productivity– If you want to create a little more time in your day, NEC can help you streamline communications and information delivery by handling calls more promptly from wherever you are.
  • Increased customer satisfaction – Want to leave a positive impression on your customers? Deliver excellent customer service by providing customers with a single number that can be used to reach their contact on the first try and they’ll have no complaints.

Want to know what else is new with UCE Mobility? Stay tuned for Part 2 of Learn How To Make Your Device UC Smart.