Known as the “CES for aviation,” Future Travel Experience Global (FTE) brought together leaders from airlines, airports and their partners to experience the latest innovations and solutions advancing tomorrow’s customer journey.
Building on the theme of Identity Reimagined, NEC sponsored the Biometric & Digital Identity Summit, featuring a panel discussion that looked at the dynamic approaches to digital identity innovations for the travel industry.
A key focus point was on the integration of SITA Smart Path at Miami International Airport (MIA), powered by NEC I: Delight, along with insights and key learnings about the adoption of biometrics and digital ID from U.S. Customs and Border Protection (U.S. CBP) and Lufthansa:
- Nael Samha, Acting Executive Director, Targeting and Analysis Systems Program Directorate, U.S. CBP
- Maurice Jenkins, Chief Innovation Officer, Miami International Airport (MIA)
- Sherry Stein, Head of Technology Strategy, Americas, SITA
- Patrick Sgueglia, Product Manager, Regulatory Services & Biometrics, Lufthansa
Onsite interactive demonstrations of NEC I:Delight, encouraged attendees to create their digital ID and try to ‘Fool the System’ by using fun props to change their appearance to further show how a single digital ID can empower a seamless journey using various methods of authentication and verification.
Additionally, the global aviation partnership and integration of NEC I:Delight with SITA Smart Path was recognized. With an emphasis on personalizing the customer experience, to provide faster identification, shorter lines, and touchless services—all while allowing users to manage their digital identity to ensure privacy and security.
Our experience at FTE reinforced our commitment to continuously innovate our touchless technology, elevate the customer experience and create safe, secure journeys.
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