NEC’s UNIVERGE 3C iPAD Client Empowers Workforces

Each year Enterprise Connect, the leading conference and exposition on enterprise communications and collaboration, covers several main themes that are aligned with its different presentation tracks, and this year one dominant theme was wireless/mobility. As a Diamond sponsor, NEC demonstrated its latest solutions for the empowered workforce, in particular ones addressing mobile unified communications and collaboration (UC&C). Today’s workforce, no matter what age or generation, demands communication tools that are technologically advanced, allowing easy access to information from anywhere, anytime and on any device.

Among its many demonstrations NEC showcased how the UNIVERGE 3C™ client for the iPAD compliments its UC&C mobility solutions for the empowered workforce, available for both on-premise and cloud (UCaaS) mobile business users. The newest iPAD client for UNIVERGE 3C brings together several powerful capabilities for iPAD users, such as:

  • A Common User Experience and usage of well-known iPAD/iPhone icons and gestures.
  • Integral voice over IP multimedia HD communication with support for calling over Wi-Fi or mobile cellular data networks*.
  • Enterprise integrated directory access provides user-controlled groups (contact panels) to organize contact lists on the iPAD, synchronized Active Directory integration, access to Exchange Global Address Lists (GAL) and to Exchange (Outlook) Personal Addresses. It also allows entry and access to any external address, making it easy for users to search entire enterprise directories and add people as UC contacts.
  • Secure mobile communications that leverage standard HTTPS Secure Socket Layer (SSL) with 256bit AES security and standard Transport Layer Security (TLS), resulting in alignment with enterprise infrastructures and elimination of VPNs.
  • 3C Empowered Mobility provides complete control of which device a user wishes to utilize with the ability to move calls real-time for seamless communications.
  • Advanced forwarding options with the ability to configure Quick Set Profiles (QSPs) for immediate changes on the go and support for any number mobility – enabling cellular number, home number, or any other as a user telephony option to control.
  • Single Identity Calling provides a common business number for users regardless of the number a user utilizes to initiate their outbound call from.
  • Multi-party visual conferencing allows users to see every person currently on a conference call and the ability to easily add any caller to any conference bridge. With one touch access users can easily join a visual conference.
  • Enterprise-class call handling capabilities, including extension dialing, transfer, hold/resume, forwarding (w/ QSPs), multi-party visual conference, and on-command recording.
  • Persistent Enhanced Presence can be set as automatic or manual and provides a persistent presence state even when not signed-on, includes integral location intelligence with multiple location information sharing options, and extended presence status messages and workgroup messages. In addition, the telephony presence intelligence represents presence for all devices, including mobile cellular or any number Single Identity Calls.
  • Client server-side communications history provides access to server-stored history from any client – tablet, mobile, or desktop, providing easy access to calls with quick call back, voicemail history and quick access to VM messages, and IM history.
  • Integral collaboration meetings can be accessed with one touch to see meetings scheduled. Instantly join meetings for full screen participation. Easily view shared documents or screen sharing presentations. Additional slide preview functions and the ability to control slide view and in-meeting chat is included.

View the video below to see some of these UC&C features in action on the iPAD.

* VoIP calls over Wi-Fi and mobile cellular calls will vary based on performance of the data connection.

Learn How to Make Your Device UC Smart (Part 1)

UCE MC550Communication has come a long way since the 90s, yet, with so many different modes of communication, it’s often hard to keep track of it all – work phone, cell phone, home phone, laptop, desktop, tablet.

That’s why NEC is making mobile UC more available, by allowing you to access your solutions from the device of your choosing. The new Web version of the UCE Desktop and UCE Mobility works on Apple Mac®, iPad™ and thin client environments, and is supported by multiple web browsers including Google™ Chrome, Apple Safari®, Mozilla® FireFox® and Microsoft® Internet Explorer.

With UC for Enterprise, you are reachable without being tied down to a single location or mode of communication. Whether you prefer to use a smartphone, tablet or computer, you can stay connected via the Web-based interface. NEC’s mobile UC solutions add convenience, which allow you to be more productive and efficient with your workload.

Below are a few of the benefits of NEC’s UCE Mobility (UNIVERGE MC550), part of the UCE suite.

  • Single number reach – Forget all your different phone numbers. When you receive an incoming call, all phones will ring simultaneously, according to the contact rules you preset to determine how and when you’d like to be reached.
  • Single voicemail box – Don’t worry about missing a call or not knowing which voicemail to check. All unanswered calls are directed to your business voicemail account, to create a single voicemail box.
  • Enhanced mobile presence – Wondering if your contacts are available? Instantly determine other UCE users’ real-time status and availability via your desktop client on your smartphone.
  • Intuitive interfaces – Sometimes you are busy and we understand that. Now, you can easily set contact rules through your computer and change your status via their web-browser on any smartphone.
  • Enterprise dialing via smartphone – Used to just dialing your colleagues extension? Just because you’re on your smartphone doesn’t mean you have to stop. NEC enables station-to-station and external dialing through the enterprise switch to give you quick access to all your coworkers.
  • Improved efficiency and productivity– If you want to create a little more time in your day, NEC can help you streamline communications and information delivery by handling calls more promptly from wherever you are.
  • Increased customer satisfaction – Want to leave a positive impression on your customers? Deliver excellent customer service by providing customers with a single number that can be used to reach their contact on the first try and they’ll have no complaints.

Want to know what else is new with UCE Mobility? Stay tuned for Part 2 of Learn How To Make Your Device UC Smart.