So much depends on your company’s 1-800 numbers and call center. Periodic outages, dropped calls and poor signal service can leave a lasting negative impression. Such incidents aren’t easy to recover from, tarnishing your brand name and possibly even leaving your organization scrambling if a disappointing experience goes viral.
What is your disaster recovery plan for Toll-Free Number (TFN) connectivity?
Lacking such a plan could be a costly financial and reputational mistake for your organization.
What to do …
Imagine having the ability to move your 1-800 and contact center numbers from one carrier to another instantaneously during an outage, ensuring inbound call continuity. This way your customers can access your agents and their support with no disruption.
It’s totally doable …
With NETWORK CONNECT Toll-Free Dynamic Protection – our disaster recovery solution for toll-free connectivity – call traffic is protected regardless of carrier outages at your location. Our built-in out-dial and inbound failover provides optimal toll-free and contact center resiliency by circumventing issues that are the root cause of downtime and outages while protecting against poor service quality.
- NETWORK CONNECT’s M2M and AI algorithm-based call routing automatically directs out-dial calls to the best quality-of-service from over 375 U.S. and international carriers.
- Our Toll-Free Dynamic Protection Service provides inbound call continuity by programmatically moving your 1-800 numbers from a non-working carrier to a working one.
This innovative toll-free protection service is easy to deploy, cloud-managed and comes with no or minimal upfront cost. It also provides operational cost efficiency due to our carrier plan’s wholesale pricing.
NETWORK CONNECT platform of services provides five-nines reliability, optimizes cost, and adds an extra layer of service assurance without the need to change any day-to-day operations. Additionally, it provides a single pane of glass management interface for your entire voice network, with visibility down to the individual call level.
Want to learn more …
Explore firsthand how we can protect the integrity of your major customer touchpoints with uninterrupted access from everywhere and in the most proficient and cost-efficient way possible.
Request your no-obligation toll-free disaster recovery lunch and learn demo to get started.