Keeping Your Cool When Severe Weather Hits

Posted by Mike Mitsch on January 25, 2018 Posted in Analytics, Biometrics, Conference, Contact Center, Education, Events, Finance, Government, Healthcare, Hospitality, Legal Articles, Retail, Servers and Storage, Software-Defined Networking, Straight Talk, Unified Communications Tagged #iaas, backup and recovery, bomb cyclone, disaster recovery, fault tolerant servers, NEC, storage unified communications

Extreme weather events have caused massive destruction across North America in recent months. In early 2018, the eastern part of the U.S. experienced a “bomb cyclone” consisting of severe cold temperatures, massive amounts of snow and lots of misery. Last summer and early fall, the Gulf Coast and Caribbean were hard hit by hurricanes during one of the most severe tropical storm seasons in years. Parts of Puerto Rico still are struggling to even get the power back on and other services.

Weather wreaks havoc not only on daily life, but disrupts businesses as well. Lack of power, paralyzed transportation and infrastructure damage have a definite impact on “business as usual.” Over the past several years, the Ponemon Institute (https://www.ponemon.org/), which conducts independent research on privacy, data protection and information security policy, has launched three studies since 2010 on the cost of data center downtime. In its latest study (2016), the research shows that the average cost of a data center outage was $740,000, an increase of 38% since the first study in 2010.

The cost of one outage can be measured in many ways—loss of revenue and productivity, damage to an organization’s reputation in the market, customer churn and loss of future opportunities. Depending on the timing and duration of an outage, some industries may be more adversely affected than others. Think about a resort hotel that is unable to book rooms online during the height of the tourist season. Potential customers quickly lose patience and head to the competition or give up entirely. Or consider a transportation organization—outages cause inconvenience for passengers and loss of revenue for carriers, but might be a safety concern as well.

Business Continuity and Disaster Recovery

Two elements of business planning, business continuity and disaster recovery (BCDR), are especially critical during a disaster or outage. Continued business operations depend on an organization’s ability to replicate its systems and data quickly. The ability to plan ahead and adapt during a crisis to restore business operations — without long-term or permanent negative effects — are crucial to an organization’s success. Business continuity goes beyond staying up and running during a disaster. It also means keeping all parts of the business running effectively and efficiently, not just the technology systems.

It’s important to keep a BCDR plan updated as IT changes occur, such as when new applications are added, new technologies become available, or when moving applications to the cloud, for example. By keeping the BCDR plan aligned with the business plans, the IT team won’t be caught off guard when an outage occurs.

Fortunately, technology provides solutions that help mitigate the effects of a disaster, natural or otherwise, and keep businesses online.

Keeping Data Center Operations Humming

For years it’s been a common practice for companies to maintain backup copies of data at an off-site location, usually within a short driving distance of the primary data center. While this practice works for many outage situations, a natural disaster such as a snowstorm, earthquake or mud slide could have a widespread geographic impact that affects not only the location of the main data center, but the backup location as well.

Deploying a cloud solution mitigates that disaster scenario. Cloud-based services support an organization’s ability to plan for disaster recovery and benefit ongoing business continuity. Cloud solutions come in three major deployments—public, private and hybrid. All have pros and cons, depending on the organization’s needs. For instance, private cloud solutions such as Infrastructure as a Service (IaaS) provide the elasticity, flexibility and scalability of a public cloud, but can be dedicated to one account, thus providing a more personalized and secure solution.

IaaS solutions offer advantages over a public cloud, including seamless technology upgrades and more control. Advanced compute, storage and network technology can combine in a private cloud offering such as IaaS, but no solution is “one-size-fits-all.” It’s important to work with a service provider who can create a solution that fits the organization. IaaS lends itself to customization that caters to the unique needs of an organization.

The advantages of a private cloud are numerous:

Lower costs than maintaining a private data center
Maintain standards of regulatory compliance
Access to the latest technologies making it easier to stay current
More control than a public cloud, including a more secure solution
Standard billing so there are no “surprises”
Less burden on internal IT teams and staff

During a natural disaster, IaaS can be the ideal solution for BCDR. By providing an off-premises, hosted environment, the data center continues to operate from a location far removed from the disaster. Data is secured and transactions with customers and partners continue without interruption. Fault-tolerant servers offer five 9s of uptime and scalability. A grid storage system helps ensure redundancies to protect a company’s mission-critical data. Using grid storage, a company can replicate its data at an off-site location. During an outage or natural disaster, the master site can be recovered by using the data at the remote site, by means of an Optimized Copy, without having to import backup images.

NEC partner Iron Mountain maintains its National Data Center, located 220 feet below ground in Western Pennsylvania and considered one of the most secure, compliant and energy-efficient data center complexes in the world. As a technology infrastructure provider and part of Iron Mountain’s Data Center Marketplace, NEC is able to provide additional value-added services such as Disaster Recovery as a Service from this secure location.

Learn how NEC teams up with its partner Iron Mountain to provide an IaaS solution housed in one of the most secure locations in the world, the Iron Mountain National Data Center.

Location of the ‘Office’ No Longer Matters

When a weather event or other natural disaster strikes, the ability to enable employees to work from anywhere becomes critical. Working remotely means staff can perform their jobs as seamlessly as if they were in the office, supporting business operations, serving customers, suppliers and partners, and getting their work done.

Cloud-based applications enable employees to keep things running from remote locations. With unified communications and collaboration tools such as softphones, instant messaging, and audio and video conferencing, dispersed teams collaborate and work on projects even when the weather outside slows transportation to a crawl. Enabling employees to do their jobs even when they can’t get to the office keeps them safe during dangerous travel conditions as well.

Virtual desktops can be linked through a private network connection to a secure, remote data center far from the bad weather or natural disaster. Best of all, desktops in the cloud look and behave as if they are part of a corporate IT environment. Customers and employees won’t notice a difference in the quality of service.

Software-defined networking (SDN) simplifies network management, proactively addresses network performance and quickly re-routes network traffic as needed—all critical functions during a severe weather occurrence or natural disaster. An SDN solution centralizes control of the network and automatically monitors and prioritizes network traffic, distributing it according to pre-defined policies and constantly updates network resources and traffic conditions.

When the blizzard, mud slide, earthquake, wildfire or hurricane strikes your location, the right solutions and technology enable business as usual. Consider private cloud solutions when developing your business continuity and disaster recovery plans to help create a safe and secure environment that protects data and applications, and keeps your business running.

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To IaaS or Not to IaaS…That’s the Question for Today’s Organizations

Posted by David Regan on August 14, 2017August 14, 2017 Posted in Finance, Government, Healthcare, Hospitality, Retail, Servers and Storage, Unified Communications Tagged #iaas, cloud, data center, infrastructure as a service, Iron Mountain, NEC, private cloud, SAP, SAP certified

The advantages of moving to Infrastructure as a Service (IaaS) solutions are well documented, spurring continued growth in this area of cloud technology. For 2017, Gartner research predicts that IaaS spending will grow by 36.8% to $34.6 billion.

Any technology solution has benefits and potential drawbacks, of course. With IaaS solutions, organizations can enjoy flexibility, lower costs, faster service and better business agility. Balanced against these advantages are potential data security and privacy concerns, business disruption and changes in architecture and processes.

Organizations considering a move to IaaS solutions need long-term thinking. What criteria should a company use to determine if an IaaS solution is the right decision for its current and future business needs?

Joint input from both IT and the business decision makers

As with most technology buying decisions, astute enterprises solicit input from both the IT and business points of view. When deciding to move to IaaS, examine an organization’s overall big picture goals and make sure the ultimate decision lines up with both IT and business strategies. From the IT side, the decision-making process takes into account not only costs, but should also include enterprise-wide considerations, such as the value of business agility and rapid go-to-market capabilities. On the other side, business units should look at whether a solution fits into the existing IT infrastructure, thus minimizing implementation costs and overall disruption, as well as thinking about new capabilities or competitive advantages.

Spiceworks research shows that IT and business owners often work in sync “to create a tech-decision duo.” Each side brings its unique perspective to the decision-making process. For example, IT researches compatibility with existing technology, implementation considerations and recommends optional solutions. The business side, which usually holds the purse strings, takes into account practical solutions, but also seeks innovation and technology advantages that will push the business forward.

Bottom line: IT brings deep insight to the buying decision and provides valuable input throughout the purchasing process. Meanwhile, the business unit looks at overall company strategy and adding a distinct point of differentiation, as well as improving customer service.

To learn how IaaS impacts areas throughout the enterprise, check out this post.

Build a trust with your IaaS Provider

An important part of any IaaS adoption is to have confidence in the chosen IaaS solution provider. Implementing an IaaS solution is not as simple as procuring additional processing or storage capability. Smart organizations also want a reputable IaaS partner that maintains the same levels of compliance, privacy and security when handling and storing customer data. Any agreements for IaaS solutions should include provisions for data privacy, security and governance that line up with the purchaser’s requirements.

Vendor lock-in is always a concern, too. Before signing the dotted line, determine how easy (or how difficult) it would be to migrate data and applications back to on premise or to another provider if the service level agreements are not maintained or costs no longer make sense. Take care to engage with an experienced IaaS provider who will work with you in the long term, particularly as business needs change.

Impact on in-house IT staff and resources

Saving on IT costs is one of the biggest advantages of an IaaS solution. However, most organizations will still maintain an IT staff that is responsible for managing the apps and determining how data are handled—either in-house or through the IaaS vendor or a combination of the two.

Organizations should consider which apps will move to the cloud, how application development and testing may have to be modified, and how new disaster recovery processes may affect liability and compliance. Keeping only core functions on premise enables the purchaser to focus on what’s most important to the business, while allowing the IaaS provider to manage capacity and handle more routine applications.

Cloud services must enable an organization to consume the right amount of the right IT services, on demand and at the right time. The ability to scale up or scale down is extremely important. An advantage of IaaS solutions is not having to worry about having too much or too little hardware on site as the business needs fluctuate seasonally, or even day-to-day.

Another important check point is to make sure the organization’s internal data communications resources allow adequate access to data and apps to and from the vendor site. It’s a real problem if internal and external clients can’t access IaaS because of internal internet service outages or clogged data pipelines.

Still on the fence? Check out Data Center Basics, Comparing Costs and Security.

Pricing

Two questions to consider are “how much is it going to cost” and “what’s the pricing structure?” When purchasing IaaS solutions, determine if pricing will be pay-by-use or on a monthly subscription. Think about surcharges that occur during peak times, which can be costly depending on the type and timing of business transactions. A “try before you buy” pilot program is a good option to help a purchaser determine what it’s like to work with an IaaS solutions provider.

Have budget constraints? See how NEC Financial Services can fund your IT needs.

IaaS is not just outsourcing

Making the move to an IaaS solution involves more than a simple shifting of IT assets. The process affects an organization’s data and applications architecture, and will change the way IT work across all business and support functions. IaaS solutions impact security, compliance, customer service and even insurance policies, so these business components must be taken into account when making the move to IaaS.

Developing a strong relationship between the solutions partner and the purchasing organization can help ensure success of an IaaS implementation. Consider which applications to outsource and which to maintain in house. Take into account the organization’s big picture business strategy. Finally, to secure the best solution and provider for their organizations, wise IT and business decision makers need to work together to balance the benefits with any potential challenges.

Want to learn more about IaaS and high security data solutions? Check out this recent post.

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Diving Deep: How Advantages of Infrastructure as a Service Solutions Spread through the Enterprise

Posted by Bryan Williams on May 4, 2017 Posted in Finance, Government, Healthcare, Hospitality, Retail, Servers and Storage, Unified Communications Tagged #iaas, cloud, infrastructure as a service, Iron Mountain, NEC, private cloud, SAP, SAP certified

As cloud computing has rapidly become mainstream, more and more companies understand the value that it brings to their organizations overall. Even the most cautious and conservative of companies are turning toward cloud computing, particularly private clouds, which address potential security risks, lack of control issues, and offer an alternative to the public cloud.

Private cloud solutions such as Infrastructure as a Service (IaaS) provide the elasticity, flexibility and scalability of a public cloud, but can be dedicated to one account, thus providing greater peace of mind. IaaS solutions offer the enterprise advantages such as cost savings, compliance, seamless technology upgrades and more control. So, can these benefits trickle down to the individual job level? Can IaaS solutions make life easier for the various departments throughout your organization?

Check out Data Center Basics, Comparing Costs and Security.

A Trusted Resource for Your IT Department

The office of the CIO and the IT department are probably the most visible areas of the company to be impacted immediately with an IaaS solution. No longer will the IT staff handle repairs, upgrades and replacements of hardware devices. These functions are now delivered by the cloud provider, freeing time from routine IT activities so company engineers can focus instead on more value-added efforts, such as creating new applications for greater mobility or developing data analytics for better insight into business operations. As a bonus, the IT department immediately sees the benefits of the latest and greatest hardware and software through regular technology refresh, rather than waiting for budget that may not come until “next year” or even later.

Check out this free resource guide to Private Cloud.

For the CFO, it’s all about the bottom line

Maintaining your own data center comes with a hefty price tag. Ongoing costs include staffing, real estate and facilities, utilities, hardware and networking equipment, and software. Additional costs include providing for redundancy and business continuity. If there is a need to expand due to new business, continue adding a few more zeros to the costs.

With an IaaS solution, these ongoing functions are handled by the cloud provider. The flexibility of IaaS lets your company scale up or scale down immediately as business conditions change. In addition, financing options can help the CFO support an organization’s important investment in IaaS solutions to enable business continuity and growth.

Put compliance concerns to rest

Compliance and regulatory requirements keep legal and risk teams up at night. Managing and securing data requires meeting regulations such as PCI and HIPAA. A public cloud requires sharing servers, storage and network access, making compliance nearly impossible. On the other hand, a private cloud IaaS solution means dedicated hardware for your company, making compliance much easier and less expensive to manage.

Make doing business with you easier for customers and employees

Instead of your IT staff configuring and managing servers, team members could be building mobile apps or other options for customers to easily engage with your company. Self-service options in turn reduce the workload of your customer service reps, decreasing staffing costs. Cloud-enabled mobility allows your service teams to be on the ground to help customers in person, improving customer service as well.

Creating sales Super Stars

IaaS also puts customer data immediately into the hands of your sales teams. A salesperson will have simplified access to the data he or she requires to tailor conversations with customers, enabling a more effective sales process.

Turning over the administrative tasks and staffing needed in maintaining a data center to a cloud provider can produce a positive effect throughout an organization. Your best IT engineers are free to focus on the unique aspects of your business. Fewer capital expenditures and a more predictable monthly operating cost helps the CFO manage the bottom line. Private cloud services give the enterprise better security and control and instant access to the latest technology. IT staff is free to focus on value-added services—such as greater mobility and improved business insights through data analytics—which benefit departments throughout the organization.

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Data Centers or Infrastructure as a Service: Comparing Cost and Security

Posted by David Regan on March 1, 2017March 7, 2017 Posted in Finance, Government, Healthcare, Hospitality, Retail, Servers and Storage, Unified Communications Tagged #iaas, cloud, infrastructure as a service, Iron Mountain, NEC, private cloud, SAP, SAP certified

Deciding between building and maintaining your own data center or moving to the cloud or IaaS can be quite the head scratcher for an IT executive. In some cases, the terms “data center” and “cloud” might be interchangeable. The first step in decision-making is clarification of terms and a clearer understanding of your options.

Why move to the cloud? Can Infrastructure as a Service (IaaS) be used for a data center? Which option is better for the future needs of the organization?

Data Centers

“Data center” is a general term used to define an organized area of servers and storage, either onsite or offsite, that is managed by trained data center and IT specialists. The data center equipment is used to store user and organizational data and make it accessible when needed. With many data centers kept onsite, network users do not rely on an Internet connection to access the local data. As long as the local network connection is available, the data is accessible.

Cost

Building and maintaining your own data center include the following cost factors:

Staffing and training – hiring IT expertise and paying for training to maintain, backup, restore and upgrade data center equipment, as needed.
Architecting – forecasting for current and future data storage requirements, workload and scalability
Facilities – finding an expandable location for the equipment that is secure, safe and with a low risk of break-ins and natural disasters
Utilities – covering the cost of electricity, wiring, air conditioning and other utilities required to keep the servers running 24/7/365
Equipment – purchasing and evaluating ever-changing equipment and storage needs, year over year
Redundancy – ensuring the data is backed up or available immediately should the storage equipment or servers encounter a failure
Software – purchasing the software required to keep the servers running efficiently and the data storage secure
Expansion – planning for expansion of the data center as the data storage requirements increase

Security

If there is an emergency situation at the data center location, such as fire, flood or other physical damage, or an attempted data breach, the actual servers and storage are at risk of being harmed and unavailable. Backing up the data or maintaining a data center elsewhere may help mitigate the risk of failure or loss of data.

Cloud Computing

In plain terms, cloud computing is defined by the National Institute of Standards and Technology (NIST) as a set of shared resources and services available to end users (cloud clients), quickly and with little management, via an Internet connection. Cloud computing provides these services via three general models: software as a service (SaaS), platform as a service (PaaS) or infrastructure as a service (IaaS). An example of SaaS would be an email application accessed through a web browser. Platform as a service is typically used in the web or software development world. When developers need to collaborate on a project such as an application or software creation, PaaS offers a good option for a tool or platform to be used in this way. In the case of data centers, IT executives considering the “cloud” would be interested in using Infrastructure as a Service (IaaS). IaaS provides servers, storage, virtual machines and more for the use of running software and other necessary components needed in the IT environment.

Check out this eBook for ways to ease an SAP Implementation or Upgrade

Infrastructure as a Service (IaaS)

An IaaS environment is also considered a data center that is accessible via the cloud or Internet-based services, hence the reason the terms can cause some confusion. The difference is that the data center equipment is not purchased or maintained by the organization but rather purchased as an on-demand service from an IaaS provider. IaaS can be available via the “public cloud,” where the shared infrastructure services are open for public use. “Private cloud” is also an option, where the services are available, but only for the single organization and via a private network. Some providers are also offering a combination of these options, referred to as “Hybrid Cloud.”

Cost

The cost of building and maintaining IaaS is different from an organizationally-owned data center and can significantly assist in controlling budgets. As part of the service, the IaaS provider does the staffing and training of storage experts, provides the facilities and utilities, furnishes the equipment, backs up and builds redundancy of the data and offers security – all for a single price. With an in-house data center, the organization is paying for these requirements all the time. With “pay only for what you use,” IaaS provides customization, agility, control, dynamic scaling, optimization, security and efficiency for a lower total cost of ownership. And with an IaaS provider, there is also the ability to have the “latest and greatest” in technology, making it easier to stay up to date.

Security

When using a private cloud, IaaS offers dedicated servers for the organization’s mission critical data. The IaaS provider is offsite and builds redundancy and backups into the service so the organization’s sensitive data is always secure and available.

Why NEC for Private Cloud IaaS?

As an original equipment manufacturer of servers and storage, NEC is uniquely positioned to offer IaaS to clients without the use of third-party sourcing. IaaS is not a “one size fits all” solution and NEC can tailor customizable configurations based on your organizational needs.

Cost

Because of the lower total cost of ownership, NEC’s IaaS solutions offer long-term scalable and quantifiable benefits to organizations at a predictable and financially manageable expense.

Security

NEC’s hosts its private IaaS infrastructure 200 feet underground at Iron Mountain’s Western Pennsylvania Data Center. Iron Mountain provides FISMA (Federal Information Security Management Act) compliance to ensure Department of Justice Level 4 security. This security level is the highest federal regulatory standard.

When considering cost and security, IT executives are weighing options for highly sensitive and mission-critical operational environments. As the organization’s needs expand, so will the cost of maintaining an onsite data center, equipment, real estate, utilities and more. Moving to IaaS, as part of a cloud computing solution, is an opportunity for enterprise environments to manage expanding requirements for security, regulatory compliance and business continuity at a lower total cost of ownership. NEC’s managed IaaS solution, as well as “best in breed” server and storage options, offers organizations dedicated servers, stored and physically secured deep in Iron Mountain’s underground data center.

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What is a High Security Data Solution for Infrastructure as a Service (IaaS)?

Posted by Mike Mitsch on September 30, 2016January 7, 2017 Posted in Finance, Government, Healthcare, Hospitality, Retail, Servers and Storage, Unified Communications Tagged #iaas, cloud, infrastructure as a service, Iron Mountain, NEC, SAP, SAP certified

By now you may know that NEC offers a highly secure, federally compliant Infrastructure as a Service offering, hosted on NEC Nblock™ technology inside Iron Mountain’s federal government compliant data center in Pennsylvania.

What you may not know is that NEC now provides customers with an extremely secure, private, Cloud-based SAP HANA® service solution. Simply put, NEC’s IaaS solution is based on NEC’s Nblocktm technology, combined with the high security, federally compliant environment in Iron Mountain’s data center.

What is SAP HANA?

SAP HANA is the in-memory computing platform that delivers super-fast data crunching, more intelligence, and simplified IT environments – whether deployed on premise or in the cloud. By providing a solid foundation for all the organization’s data needs, SAP HANA also allows you to run live, with speedy data access, and without having to maintain separate legacy systems. Translation? Crunching volumes of Big Data in a SAP HANA application no longer takes hours, but rather minutes or seconds.

Now, NEC customers who are migrating to SAP HANA and have a need for highly secure data can have a single-tenant and fully managed private cloud-hosted environment with a 100% dedicated rack, solidly built on NEC’s Nblock converged infrastructure technology. All of this is hosted within an SAP HANA-certified and FISMA-compliant environment, providing one of the most hack-proof data storage, extremely high availability and secure operations platforms available today.

NEC’s Single-Source Solution for Security, Reliability and Compliance

Since SAP HANA is an in-memory platform designed to make the processing of large data volumes much faster and more efficient, NEC engineers developed an infrastructure as a service (#IaaS) blueprint specifically designed to address resource-intensive SAP HANA needs, for a true turnkey service to enterprise customers, government clients and partners.

As an SAP-certified Provider of Hosting Services, as well as Operations Services for the SAP HANA platform and Application Management Services, NEC uses a professional delivery model based on best practices for mission-critical SAP applications.

Future #IaaS revenues will more than triple in 2020 to $43.6 billion. #cloud Click To Tweet

Achieving these SAP certifications is not a simple thing. There is an extensive review by SAP of NEC’s IT service management processes, its security measures, facilities setup, experience in SAP operations, and NEC staff to ensure compliance with SAP’s requirements for quality, availability and high security. This intense review process repeats every two years.

As an SAP certified provider, NEC delivers a broad portfolio of SAP certified IT services related to SAP applications. These services, together with NEC’s large-memory enterprise servers for SAP HANA, provide data center customers an extremely high level of performance and security to run their mission-critical SAP applications in one of most secure and resilient facilities in the world, Iron Mountain.

Unparalleled Virtual and Physical Security

NEC’s hosting partner in this solution, Iron Mountain, is the global leader for storage and information management services. With a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries, Iron Mountain is dedicated to protecting and preserving what matters most for customers.

Organizations today face increasing data center needs for privacy and security as well as compliance with environmental regulations. Located more than 200 feet below the earth’s surface, Iron Mountain’s energy efficient, underground data center in Pennsylvania is part of a 200-acre campus that offers NEC’s customers predictable, long-term scalability in a stable, highly-secure environment–the ideal hosting for NEC’s IT infrastructure and applications.
Iron Mountain’s FISMA High framework, large federal customer base, energy efficiency, and “U.S. Department of Homeland Security Level IV critical facility standards” enables NEC customers and partners to leverage its extensive compliance support to address their specific end-user requirements (whether ISO:27001, HIPAA, PCI-DSS Level 1, or SOC 2 Type II).

The Future of IaaS

IaaS is becoming a major IT initiative, and showing no signs of slowing down in the future. In fact, the majority of participants in a recent IDC survey indicated they were either currently using or planning to employ some form of public cloud IaaS by the end of 2016, and it also forecasts that future IaaS revenues will more than triple in 2020 to $43.6 billion.

Forbes has reported that 2016 spending on public cloud IaaS hardware and software will reach $38 billion, and projected to grow to $173 billion in 2026.

These organizational responses measure more than just an IT trend. They reflect a movement toward flexibility and high security data, and the growing need for an endlessly scalable, cost effective and completely reliable IT infrastructure solution.

#IaaS h/s will reach $38 billion & projected to grow to $173 billion in 2026 Click To Tweet

In Conclusion

With mounting concerns about data security and the instability of most public cloud services, organizations are seeing the need for a reliable single source IT and UC provider. It is time to let you know that NEC is much more than a global leader in Biometrics innovation, UC solutions and on premises platforms. It is the expert provider of a truly remarkable IaaS solution. Together with its large-memory enterprise servers for SAP HANA, NEC provides data center customers with an unmatched level of high availability performance and SAP-certified, federal government-ready data security.

So … how safe is your organization’s most private information?

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