Introducing the brand-new NEC Virtual Customer Experience (VCX) center!
Designed to connect customers and partners directly with our latest AI and biometrics technology in simulated environments, the VCX is a 360-degree photorealistic and interactive virtual tour of the technology featured in NEC’s Customer Experience Centers.
Here, visitors can virtually explore NEC’s identity management and CX platform in four different vertical market settings without traveling to our physical centers in Texas or California.
Aviation: Experience a frictionless and hygienic travel journey through a simulated airport using the NEC I:Delight platform.
Federal Government: Observe first-hand how NEC’s digital identity platform promotes the safety and preservation of public and national security.
Healthcare: Learn how hospitals can achieve a safe return to normal operations while managing employee and patient expectations through NEC I:Delight.
Retail: Visit the virtual restaurant and discover how NEC I:Delight can help retail businesses increase revenue, lower operating costs and improve the quick serve restaurant customer experience.
Ready to Tour NEC’s VCX Center?
Schedule a guided virtual tour with an NEC sales executive or our VCX Program Manager and learn how NEC’s solutions can help provide world-class service to your customers.
Unlock a seamless, hands-free experience that is secure, frictionless, and personalized using our award-winning biometrics and AI technology. Schedule your tour today and see what is possible!
NEC’s 2020 Innovations Increase Safety, Business Continuity and Digital Transformations
Challenging and chaotic are choice words to describe 2020. But during the healthcare crisis and weather emergencies, everyday heroes emerged.
We applaud the frontline workers, healthcare providers and first responders. We also recognize IT and telecommunications professionals, network administrators and data managers who supported critical technology infrastructures.
The immense disruptions in 2020 propelled innovations in the way we live and work. While NEC is continuously advancing in the areas of communications, security, collaboration platforms and customer experience, we redoubled our efforts last year.
Safer, secure contactless touchpoints As we move forward, public health and safety remain top priorities. For individuals and organizations, technologies that support both frictionless access and social distancing measures are now more important than ever.
That’s the reason we prioritized development of “touchless” touchpoints to reduce the spread of infectious diseases. Our revolutionary approach to Digital Transformation (DX), NEC I:Delight, includes an advanced, secure and scalable platform to support contactless, yet robust customer experiences.
Although we began our journey toward touchless technology long before the current crisis, the COVID-19 pandemic reinforces our commitment to continue advancing our biometric and AI solutions for aviation, immigration, retail and hospitality industries, healthcare, education and more.
Screening travelers to ensure health and security A highlight of 2020 is the Hawaii Department of Transportation selecting an NEC-led team for deployment of a thermal screening solution at all five state-run airports.
NEC NeoFace® Thermal Express leverages thermal sensing and facial recognition technologies to detect elevated body temperature (EBT) and alert screeners to anyone with a temperature of 100.4 or greater.
In addition, we introduced a partnership with SITA, a global provider of IT and communications infrastructure for 80% of the world’s airports. NEC’s Advanced Identity Matcher – Edge Source (AIM-ES) technology uses the most accurate face matching algorithms as validated by the National Institute of Standards and Technology (NIST).
In combination with our NeoFace algorithm, we deliver an all-in-one solution capable of creating recognition galleries and templates as well as providing identity matching and scoring. It easily integrates with the SITA Smart Path whole-journey identity management solution, which creates a specialized application for airport travelers. Because NEC’s I:Delight uses an individual’s unique ID, it is more secure than other online money transfer services.
New generation cloud communications and collaborations The way businesses work has changed. Corporations must be flexible and ready to adapt to teleworking at a moment’s notice.
For 120 years, NEC has pioneered Information and Communications Technologies, including Smart Enterprise cloud computing and Unified Communications as a Service (UCaaS). As the current global market share leader in on-premises business phone systems, we were pleased to announce a global partnership with Intermedia, a leading provider of cloud-based communications solutions.
Our collaborations with Intermedia launched a new generation of our UNIVERGE BLUE® cloud communications portfolio. The new UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE solutions are reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.
In addition to advancing business continuity, more employees will be able to work safely from home while increasing their productivity. The new UNIVERGE BLUE is also easy for channel partners to sell, install and support.
Reduce telecommunications costs With the surge in network connectivity requirements, businesses are looking for ways to control costs while maintaining reliability and security.
We launched Network Connect to help cut enterprise telecommunications costs up to 30% or more annually. The intelligent call routing solution uses AI and machine learning to establish the most optimal call path from hundreds of global carriers.
You don’t need to invest in additional infrastructure or change anything about your business operations. NEC’s Network Connect is the first call-routing solution that gives enterprise access to the wholesale telecom market.
NEC Visionary Week Another area that we reimagined in 2020 is NEC’s iEXPO. NEC Visionary Week was a virtual event packed with powerful insights to fuel future decisions. Featuring global problem solvers and tech influencers, the agenda included ideas for conquering COVID-19 and carving out a new normal, harnessing AI, 5G and digital transformations to improve economies, business operations and our societies.
If you missed Visionary Week in December, you can still watch the enlightening content on-demand until January 30th. Click here to sign-up now.
As we look forward to 2021 and beyond, we thank you for your partnership. Our commitment to innovations, digital transformation, safety, security and business continuity remains steadfast. Working together, we can build greater agility and resilience in enterprise systems to create a healthier future. Happy New Year!
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Providing a safe and secure environment for patients, staff and visitors is top of mind for healthcare facilities. This commitment extends beyond physical safety and includes the information that they manage and safeguard. As healthcare organizations move more of their information and business operations to the cloud, cyber threats and unauthorized access become important security concerns. Patients, too, are concerned about their health information. Who has access to my sensitive data? Can I easily access it when I need to, without compromising security?
Recent studies show that increased threats of cyberattacks have an adverse effect on business transformation, slowing innovation, increasing potential fraud and affecting the cost of doing business. A comprehensive approach of seamlessly integrating solutions to address IT, communications and collaboration, identity and access control will help healthcare organizations improve the safety, efficiency and reliability of their operations and service delivery.
Deploy Facial Recognition for Safety and Security
The healthcare industry is increasingly turning to biometric solutions to help combat not only fraud, but also medical identity theft. Research predicts that the healthcare biometrics market could reach $2.8 billion by 2021, with North America seeing the largest increase among regions. Fueling this growth are HIPAA and other regulations affecting the handling of healthcare data.
Facial recognition can be used to ensure that only authorized healthcare staff get access to critical patient data, particularly when used as part of multi-factor identification. Facial recognition combined with either a passcode or key card helps make ID more secure. Administrative staff can more quickly process admissions and discharges by using biometrics for patient identity. Healthcare providers are able to access the right patient information when they need it.
For patients, facial recognition gives them access their personal health information, reducing the chance for identity theft of healthcare records. Another application of facial recognition or other biometrics method (finger or palm prints, vascular palm/vein pattern, etc.) is patient identity within a healthcare facility. Secure identification improves safety and security, helps prevent errors and lets staff quickly identify allergies or pre-existing conditions in patients’ records in case of emergency.
Efficient Communications Improves Responsiveness
Things move fast in a healthcare facility — especially during times of emergency. Healthcare officials need a contingency plan to ensure the ongoing safety of patients, staff and visitors during a threat situation. Emergency notification solutions quickly communicate the source and severity of a developing situation and ensure an adequate response by both hospital staff and public safety officials.
Hospitals and other healthcare facilities also experience day-to-day health emergencies, which require responsive communications as well. Mobile communications systems provide for anywhere, anytime communications, which could save precious minutes. Nurse Call and messaging solutions help alleviate alarm fatigue by making sure the right messages get routed to the right staff members
Infrastructure Key Component to Secure Data Access
Privacy and protection of patient information is central to reputable healthcare organizations. The data must be secure, but easily accessible when needed. Comprehensive data management and storage solutions provide protection along with secure accessibility of patient data and information.
Cloud infrastructure offers a reliable solution needed to support information-intensive workflows within a healthcare facility. A secure and resilient infrastructure is a suitable option for highly connected healthcare facilities and the dynamic caseloads they manage on a daily basis. A high availability infrastructure from NEC delivers a multi-tiered resilient environment that recovers quickly in times of disaster, by using Five 9s Fault Tolerant servers, disaster recovery software and SAN and Scale-out Grid Storage options.
Peace of Mind for Patients and Healthcare Organizations
Technology solutions can go a long way toward providing a sense of security and safety for patients and healthcare organizations. The right integrated solution that includes IT, unified communications and collaboration and biometrics can:
Increase security of sensitive patient data by controlling access and preventing fraud and ID theft
Provide greater levels of patient satisfaction by reducing wait times and helping ensure more efficient and error-free information management
Improve physical safety for healthcare personnel and patients alike, especially during emergencies
As a consumer, your customer exprience often drives your purchasing decisions. This edict holds true whether you’re having dinner at a restaurant, upgrading to a new smartphone or buying a new pair of running shoes.
Why should the consumption of heathcare services be any different? Unlike many purchases, healthcare customers usually have less mobility in how and where they receive healthcare services. It’s relatively easy to go to a new restaurant if you encounter bad service or to switch retailers when you have a negative experience. It’s not so simple to change insurance carriers or go to a different healthcare facility. The delivery of patient care is made even more complex when considering regulations, compliance and privacy issues. That’s why improving the healthcare “customer experience” has become so important.
Making the patient experience better and enabling healthcare staff to be more efficient falls to the healthcare provider. Fortunately, providers have a myriad of technology options that can help them improve service delivery.
Enable Better Calling Experiences
Digital transformation creates environments to help patients make more informed decisions about their healthcare. One of consumers’ biggest complaints is the inability to easly communicate with their healthcare providers—the phone line is always busy or it rings and rings before someone finally picks up the call. As if being sick weren’t bad enough!
A communications solution designed to rapidly and efficiently handle large call volumes is an ideal option for healthcare providers. A more efficient call system enables more individualized interactions between patients and caregivers and reduces wait times. Contact center and attendant solutions provide the ability to direct calls based on rules that route calls to personnel who have the skills and training to respond to certain inquiries. Calls from patients with similar questions also can often be handled through automated systems, further reducing wait times.
The Ability to Deliver Personalized Treatment…Remotely
Sometimes it’s not possible or convenient for a patient and a caregiver to be in the same place at the same time. Long-distance services such as telediagnosis, telemonitoring, self-monitoring or e-prescriptions use technology to extend the reach of heathcare providers. Video conferencing solutions expand facility services to offsite and remote locations so that dispersed team members are able to connect and consult more seamlessly. Video conferencing can*:
Promote knowledge sharing in real time
Reduce travel costs
Enable faster decision making
Build value-based service models
Increase care collaboration
*Before video conferencing is used in a healthcare setting, check HIPAA compliance requirements to avoid potential violations.
Further, a unified messaging solution enables healthcare facilities to better manage the flurry of alerts, texts, messages, calls and notifications being sent out. Unified messaging ensures that the right information and alerts are sent to assigned personnel, reducing alarm fatigue and enabling focused care delivery to patients without unnessary distractions.
Helping Caregivers be More Responsive and Collaborative
Being responsive to patient needs is one of the critical aspects of a caregiver’s daily routine. A comprehensive healthcare-focused unified communications and collaboration solution such as NEC’s Nurse Call system brings together voice and messaging to enable anytime, anywhere availability that puts patients first.
Being mobile ensures that healthcare staff can commuicate easily with colleagues and patients within the demanding environment of a healthcare facility. With mobile handsets and software-based clients, caregivers stay connected so that they can share information or request assistance immediately. A seamlessly integrated healthcare environment helps ensure better interactions with patients and improves delivery of attentive care where and when it’s needed most.
A Reliable Infrastructure to Back Up UC&C Capabilities
Since they often deliver critical life-saving and emergency services, healthcare facilities cannot tolerate service outages. By deploying a high-availability infrastructure, healthcare providers have a strong operational foundation to prevent potential service disruptions. Comprehensive protection of critical applications along with communications and collaboration give providers peace of mind as they provide ongoing patient care. A multi-tiered environment that recovers quickly should disasters occur provides added reassurance for healthcare providers. A high-availability solution supports a healthcare facility’s mission-critical capabilities and provides backup and recovery as necessary.
Consumerism will Continue to Drive Healthcare Delivery
As it has in many of industries, rising consumer awareness continues to have a profound effect on healthcare delivery. Using technology to improve service—from setting up an appointment to enabling staff communication to video diagnosis—will go a long way toward improving the patient experience, ultimately resulting in better patient outcomes.
The annual Enterprise Connect event attracts communications and IT professionals from around the world to delve into the newest technologies, share best practices, sample new ideas, and learn firsthand from expert insight. This year, Enterprise Connect 2018 in Orlando presents a chance to discover something new that could improve your organization’s operations, and potentially increase business opportunities as well.
For the past 20+ years, NEC has brought its biggest and brightest ideas to the conference and expo. We’ve always found this event to be an excellent opportunity to meet with our customers, prospects and partners and participate in conversations and idea exchanges in a more personal way.
Driving Digital Transformation
In 2018, NEC will be featuring an impressive display of its solutions for the Smart Enterprise. Current strategic business disruptors are driving digital transformation for today’s organizations—regardless of size or region. To help organizations thrive in this environment of change, NEC offers Smart Enterprise, a comprehensive approach to safety, security, efficiency and reliability—by integrating NEC’s own unique mix of technologies and solutions. We offer something that no other competitor can bring to the table.
Visitors to NEC’s expo booth #913 will see firsthand how digital transformation and advanced approaches for delivering and managing communications and IT services can help Smart Enterprises thrive.
A sampling of this year’s featured solutions includes:
• NEC’s industry-leading integrated IT and unified communications solutions
• Software Defined Networking (SDN) for secure, automated QoS
• Unique use of facial recognition for safety and security as well as demographics capture and analytics
• Workflow optimization through a common database and services shared amongst multiple software systems
• Self-service kiosks for better efficiency and improved customer service
• A human “in-the-loop” path to efficient and reliable Internet of Things (IoT) solutions
• Vertical-focused solutions designed for the specific needs of industries, including healthcare, government, hospitality and more. Workflow optimization, facial recognition and attendant solutions for healthcare will be highlighted in the booth, but similar methodologies can be used in other verticals as well
Solving Customers’ Biggest Headaches
Attendees will also learn how our customers are discovering ways to solve their most pressing pain points through NEC’s Smart Enterprise approach, such as:
• Tackling inefficient workflows and processes—both of which can have a negative effect on the overall customer experience
• Reducing business disruptions related to technology and network issues
• Managing disparate databases across the enterprise and through partners
• Coping with insecure networks in the face of expanded cyber attacks
• Ensuring the physical safety of employees and customers alike
To learn more about how NEC customers are embracing Smart Enterprise solutions in their organizations, check out these case studies:
NEC Speakers at Enterprise Connect 2018
In addition to the Smart Enterprise experience in our booth, NEC speakers will be featured in several conference sessions. We invite you join us during the following time slots.
CUSTOMER CASE STUDY SESSION:
Wednesday, March 14 | 4:00 pm – 4:45 pm Real-World Enterprise Speech Tech Use Cases
This session features several use cases, including one from NEC customer Brad Hazelbaker, Network & Telecommunications Manager, of St. Elizabeth’s Healthcare who will also participate in the roundtable discussion.
We’re counting down the days until the Enterprise Connect conference kicks off on March 12. To save $500 off a full conference pass or get a FREE Expo Plus Pass, simply register through NEC’s Enterprise Connect web page and enter discount code: NEC.
We look forward to seeing you there!
For More Information
If you are interested in learning more about NEC Smart Enterprise solutions or would like to set up a meeting with an NEC expert during Enterprise Connect, please fill out and submit the following form. More information about attending Enterprise Connect is available here.
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