Business and travel shutdowns and mandatory 14-day quarantines have proven to slow the spread of COVID-19, albeit at great cost to local economies. States are now challenged with reopening commerce without causing a spike in infections, which could again overwhelm hospitals and lead to further lockdowns.
Prior to deployment, members of the Hawaii National Guard were manually scanning deplaning passengers for elevated body temperature. The new thermal screening system speeds the process and reduces potential exposure of pathogens from infected passengers to human screeners.
NEC NeoFace® Thermal Express technology empowers both government agencies and private commercial entities to check temperatures of foot traffic, without having to create long lines or bottlenecks for individual identification and temperature checks. In a time when social distancing is needed, the flow-through system promotes safety and hygiene by isolating EBT and identifying the source on the move.
Due to the COVID-19 pandemic, a higher priority has been placed on creating more hygienic workplaces and public spaces to prevent the spread of the disease. Corrections and law enforcement officers, public safety workers, courtroom professionals, and all employees supporting law enforcement and legal systems must take greater measures to protect themselves and the public.
For instance, potential COVID-19 outbreaks in our nation’s jails and prisons can put incarcerated individuals, the correctional workforce and surrounding communities at risk. In response to this danger, leaders and employees of correctional facilities have been tasked to combat the crisis in a way that protects the health, safety, and well-being of all individuals.
SmartScan®, NEC’s livescan solution, helps improve and verify the quality of biometric images, including fingerprints, palmprints, faces, irises, and even scars, marks, and tattoos (SMT). In addition to providing law enforcement with the most accurate and easy-to-operate solution in the industry, SmartScan also offers a hygienic user experience through our optional NEC NeoFace® face recognition technology for biometric logon and identity verification. With multiple configuration options to meet various budgetary requirements, NEC’s SmartScan truly is the most affordable, hygienic, and intuitive solution on the market today.
DID YOU KNOW… NEC’s SmartScan has a proven track record in numerous livescan deliveries, including Las Vegas Metropolitan Police Department, Texas Bexar County Sheriff’s Office, Alabama Huntsville Police Department, Alabama Atmore Police Department, and Alabama Mobile County Sheriff’s Office!
Automated, Accurate, and Efficient
The problem with livescan systems today is that they haven’t changed much in 20 years. They suffer from an obsolete design, outdated user interface, lack of security features, and poor maintainability.
NEC’s SmartScan is different. It has an intuitive user interface leveraging the built-in capabilities of Microsoft® Windows® 10, such as modern pinch-and-zoom and swipe features that effortlessly guide livescan operators through the image capture process. Other benefits include:
Auto-capture function – Dramatically speeds up the image capture process.
Superior image quality – Captures high quality images for accurate search.
Rapid processing – NEC’s biometric image processing tool provides immediate feedback, making it easy and fast for operators to review and ensure the quality of captured images.
Intuitive user interface – Visually guides operators through the capture process, making it easier, faster, and more automated.
Easy integration – Can be integrated into existing criminal history, records management, and jail management systems.
Convenient and flexible web client – Facilitates system administration and configuration management.
DID YOU KNOW… NEC’s SmartScan offers face recognition as an option to create a touchless, more hygienic experience, even with face masks on!
Hygienic and Safe
With the awareness brought about by COVID-19, public safety workers are seeking potential ways to reduce the spread of coronaviruses and other pathogens that may surface in the future. NEC’s SmartScan supports this goal by offering a more hygienic approach, including:
Flat (4-4-2) fingerprints instead of rolled fingerprints – Speeds the process and reduces contact time for livescan operators and the individuals being processed.
Responsive touchscreen – even while wearing gloves.
Optional use of face recognition to avoid contact –
Operator biometric logon
Built-in foot pedals – Provides another option in the capture of fingerprints, palmprints, and other biometric images instead of touching screen, making it more sanitary for operators.
Affordable and Solid Return on Investment
Most agencies are facing budget constraints during the COVID-19 pandemic. NEC is proud of the affordability of our SmartScan solution, offering flexible options to meet budgetary and operational demands. For example, SmartScan is available in multiple configurations, including a ruggedized cabinet with a large display. Desktop and portable options are also available to meet all funding requirements.
Taking it one step further, through our flexible leasing programs, NEC can not only help eliminate the need for a large upfront payment, we can also help deliver the solution with affordable monthly payments. Furthermore, NEC offers GSA pricing and other intermediary pricing schedules to avoid the cumbersome procurement process, making it easy to own a SmartScan.
Working within your funding constraints, NEC offers flexible customer support and service options, including onsite, remote, or assist-as-needed, to better meet your operational and budget needs.
Why NEC’s SmartScan
NEC’s award-winning solutions are backed by rigorous research and development (R&D), including more than $1.2 billion invested in R&D annually. Our biometric algorithms have been validated by the National Institute of Standards and Technology (NIST) in comprehensive evaluations, including:
Eight consecutive wins in NIST evaluations for fingerprint matching
Five consecutive wins in NIST evaluation for face recognition
Ranked number 1 in NIST evaluation for iris recognition
As a Fortune Global 500 company with 120 years of experience and technology expertise, NEC offers the fastest and most accurate face recognition and fingerprint matching algorithms. In addition, our face recognition technology is the most resilient for low resolution and poor-quality images. We currently have over 64,000 patents and over 700 large-scale biometric solutions installed in more than 70 countries. We are here today and tomorrow to support your mission-critical operations!
NEC’s SmartScan solution streamlines processing and captures superior quality digital biometric images in far less time and with fewer rejected scans. To learn more about SmartScan, you can explore here.
Since the COVID-19 pandemic began to affect the United States, the private and public sectors have started working remotely and have moved their operations almost completely online. Federal agencies began to accelerate the adoption of remote and work-from-home strategies to stay connected to employees and stakeholders while ensuring the health and safety of everyone. Even the Supreme Court hosted teleconference hearings for the first time in history to maintain social distancing.
One positive outcome that will last well beyond the pandemic is the wide-spread adoption of new technologies. Digital Transformation (DX) is occurring faster than ever and will continue to accelerate as we look for ways to reopen our country, establish a new normal, maintain a healthy society, and stimulate economic activities.
NEC’s proven touchless technology and expertise support the ongoing mission of a new, safer and hygienic experience.
DX is inevitable in the ever-evolving landscape of keeping citizens informed and safe. As the country begins to reopen and employees head back to work, federal agencies need a partner to make their DX journey easier, discovering paths forward to using the cloud, artificial intelligence (AI), and automation. Challenges lie ahead for federal agencies as they seek to ensure ongoing delivery of essential public services while minimizing potential impact to its workforce.
With over 50 years of successfully supporting a diverse range of U.S. federal missions, NEC offers proven touchless services and expertise to support a DX mission for federal agencies that will improve processes, deliver touchless experiences, and make interactions seamlessly safe.
Reduce Risk When Returning to Work
One example of how NEC can help address post-COVID challenges is our secure access management solutions. Gaining physical access to public sector facilities in a contactless and hygienic manner is challenging. Federal agencies, government buildings, military installations, and border ports of entry/exit, just to name a few, are troubled with cumbersome keypads or equipment for ID card scanning, both of which require users to touch several surfaces to gain access. These chokepoints also slow the traffic flow. All these increase the risks of infectious diseases.
Elevated Body Temperature (EBT) Screening
Built on NEC’s Digital Services Platform with industry-leading sensors and top-ranked NEC biometrics algorithm, the NEC NeoFace® Thermal Express delivers elevated body temperature (EBT) screening that can simultaneously verify identities with face recognition while detecting body temperature – even with face masks on.
When offered standalone and without built-in facial recognition, NEC’s NeoFace Thermal Express simply provides rapid, contactless and hygienic physical access and temperature screening across demanding, high-throughput environments. The solution can help federal agencies hygienically monitor employees and civilians for possible elevated body temperatures, mitigating the potential spread of disease.
Secure, Hygienic Access Management
Access management helps ensure federal employees and private citizens have the appropriate access to secure buildings or other restricted environments.
Our technology can identify whether someone is not wearing a mask in a mandatory area, thereby ensuring federal employees are safeguarded. Combined with elevated body temperature screening, the system identifies not only the individual, but also determines potential health risks before the individual enters a facility.
NEC is Committed to Innovation and Transformation
NEC’s award-winning solutions are backed by rigorous research and development including more than $2.6B invested in R&D annually. NEC’s touchless services powered by our Digital Services Platform can address many issues in a variety of environments, helping government entities adopt DX faster while minimizing the health risk of its employees and private citizens they serve. Ranked #1 for our biometrics algorithms five times in a row by NIST, NEC has the top-notch solutions that make touchpoints touchless in response to the post-COVID world.
As a technology industry leader with deep research and development roots, NEC is guided both by strong principles around scientific exploration, as well as the ethical implications of our projects.
I wrote recently that a brighter world “will never exist while systemic racism and other forms of social injustice continue to oppress the Black and other marginalized communities.”
Globally, NEC Corporation President & CEO Takashi Niino has stated previously that as a supplier of public safety technologies, we are committed to maintaining an open and broad dialogue with employees, customers, partners, citizens, civic leaders and our colleagues in government.
NEC is a company with developed core values, including AI & Human Rights Principles, and we are committed to helping to end racial injustice in our society. Our efforts to operationalize our values and AI & Human Rights Principles help us responsibly develop and sell biometric technologies, including face, iris, fingerprint, palm print, finger vein, and others.
Today in the United States, many law enforcement agencies use our technology as a tool for investigative decision-making and determining possible leads in a case. As noted by numerous legal experts and scholars, a match using facial recognition alone is not a means for positive identification. Additional police work is required.
Although current events have brought the topics of social justice, law enforcement and technology to the forefront of national discourse, NEC, through continued research and development, has long thought about the ways in which facial recognition algorithms can affect people of color. We have gone to great lengths to ensure our facial recognition algorithms are accurate across racial and other demographic groups.
For over a decade, our algorithms have ranked highest in accuracy in tests by the U.S. National Institute of Standards and Technology (NIST), widely considered a global authority on testing of biometric algorithms. Unlike many facial recognition algorithms that in last year’s NIST report, showed a pervasive problem with demographic disparity, NEC’s high-performing algorithm did not demonstrate this issue. As the matter of fact, our algorithm was singled out for being “on many measures, the most accurate algorithm we have ever tested.” This holds true across the diverse array of races and genders represented in the image test database.
This brings me to what NEC believes on the issues.
We believe it is possible to have compassion and actively work to improve conditions for America’s vibrant communities of color, while supporting our law enforcement customers and supporting reforms that encourage responsible use of our technology by law enforcement.
Furthermore, we believe that public safety agencies should responsibly use advanced facial recognition and other innovative technologies to help correct inherent biases, protect privacy and civil rights, and fairly and effectively conduct investigations for social justice.
On the topic of policy and regulation, we have and shall continue to support the development of legislation that provides and enhances existing guidelines for the responsible use of facial recognition technology.
We are dedicated to working with our law enforcement customers, the diverse communities they serve, and the policymakers who represent those diverse communities to find the best possible path forward. As we continue to work toward a brighter world, we plan to find ways to participate in ending systemic racism in America, and to use the best technology to do so.
Sincerely, Mark Ikeno President & CEO NEC Corporation of America
I live and work in New York City, the epicenter of the COVID-19 outbreak in the United States. As a matter of fact, the first reported case of COVID-19 in the city was a relative of someone in the same grade as my own child, so this crisis hit home very early on with me.
I immediately began to think how to bring 25+ years of experience in biometrics to help address some of the challenges that have emerged in this pandemic. Fortunately, I did not have to look very far. The fact is, NEC has a wide range of cutting-edge biometric solutions that support a touchless transformation already deployed to help protect employees and consumers. In fact, we are already working with our customers to help reopen airports, airlines, hospitals, casinos, restaurants, stadiums, entertainment establishments and other customer-facing venues.
NEC’s mission is to enable touchless customer experiences. We do this via our new digital service platform, NEC I:Delight, that allows our customers to provide more hygienic and secure customer interactions.
Our customer experience platform provides the ability to validate an individual’s identity using pre-enrolled or opted-in identity information, for example, from a driver’s license or a passport. Once their identity is validated, they have the option to leverage their digital identity by accessing their personal profiles, which is fully encrypted and under the user’s control, for contactless permission-based interactions.
Our face-based identification platform can be leveraged during travel, while attending events or shopping. Customers can simply use their faces as proof of identity at point of sale and access points ̶ without physically touching other devices or surfaces, reducing transmission risk to them and the people around them.
Now, more than ever, we need to rebuild confidence in returning to public spaces, for employees and consumers alike. At NEC, we have the experience and proficiency to help support you moving forward.
Reduce Risk When Reopening or Returning to Work
As states start to reopen public areas and businesses begin opening their doors, retailers, restaurants, airlines, casinos, hotels and other businesses must take precautions to ensure a safe environment for their employees and customers. NEC can play a big role in reducing health risks when reopening or returning to work.
Touchless Access Management is a key challenge in responding to COVID-19 to maintain business continuity. NEC’s access management solution uses face-based biometric authentication to enable employees to enter secured buildings or restricted areas without requiring identification cards or touchscreens.
Contactless Facial Payment uses NEC’s award-winning biometrics technology to simultaneously verify the identity of individuals, without contact in-store or online. Additionally, customer loyalty is improved with personalized offers that are suggested to an individual based on their preferences or previous purchase history.
Elevated Body Temperature screening provides rapid, touchless, hygienic physical access in congested high throughput environments. Built with industry-leading thermal sensors and top-ranked face recognition software, NEC’s NeoFace® Thermal Express achieves fast results with exceptional accuracy. Powered by NEC’s artificial intelligence (AI)-driven video, thermal sensing and analytics, we can deliver a secure experience that does not involve physical contact.
NEC’s NeoFace® Thermal Express:
Detects elevated body temperatures (EBT) that may indicate a fever and alerts operators
Identifies personal protective equipment (PPE), including face masks
Leverages advanced analytics to enhance performance and throughput
Equipped with the most accurate and proven face recognition technology*
Improves customer experience and decreases or eliminates lengthy queues
Scene Processing using AI analyzes and extracts data to identify people, objects and events. For example, it can ensure employees and customers are maintaining appropriate social distancing, capacity limits are being monitored and masks are being worn in mandatory areas.
NEC: Committed to Innovation and Touchless Transformation
NEC I:Delight, combined with our AI-driven analytics and identity management solutions, help create experiences that are seamless and safe. For decades, NEC has been delivering scalable, end-to-end solutions that enable safety and security.
We are proud to work with Fresh Consulting, our strategic partner known for designing innovative experiences for top global brands. Using a comprehensive collaborative discovery process, we will work together with your organization to determine how to:
Design your biometric customer journey
Align key stakeholders and customer personas
Capture technical and operational constraints
Create a prioritized roadmap and ROI determination
Our commitment to innovation and touchless transformation is paramount!