NEC is looking at ‘reopening’ from the perspective of returning stronger!
A top priority for businesses today is to create touchless touchpoints that deliver a frictionless, personalized, secure and seamless customer experience.
The COVID-19 pandemic has forced many industries around the world to change their best practices. Now more than ever, it is imperative for businesses to have a clear reopening plan that isn’t just “reopen the doors” and “return to normal.” Instead, these plans need to address customer and employee concerns simultaneously.
Business and travel shutdowns and mandatory 14-day quarantines have proven to slow the spread of COVID-19, albeit at great cost to local economies. States are now challenged with reopening commerce without causing a spike in infections, which could again overwhelm hospitals and lead to further lockdowns.
Prior to deployment, members of the Hawaii National Guard were manually scanning deplaning passengers for elevated body temperature. The new thermal screening system speeds the process and reduces potential exposure of pathogens from infected passengers to human screeners.
NEC NeoFace® Thermal Express technology empowers both government agencies and private commercial entities to check temperatures of foot traffic, without having to create long lines or bottlenecks for individual identification and temperature checks. In a time when social distancing is needed, the flow-through system promotes safety and hygiene by isolating EBT and identifying the source on the move.
I live and work in New York City, the epicenter of the COVID-19 outbreak in the United States. As a matter of fact, the first reported case of COVID-19 in the city was a relative of someone in the same grade as my own child, so this crisis hit home very early on with me.
I immediately began to think how to bring 25+ years of experience in biometrics to help address some of the challenges that have emerged in this pandemic. Fortunately, I did not have to look very far. The fact is, NEC has a wide range of cutting-edge biometric solutions that support a touchless transformation already deployed to help protect employees and consumers. In fact, we are already working with our customers to help reopen airports, airlines, hospitals, casinos, restaurants, stadiums, entertainment establishments and other customer-facing venues.
NEC’s mission is to enable touchless customer experiences. We do this via our new digital service platform, NEC I:Delight, that allows our customers to provide more hygienic and secure customer interactions.
Our customer experience platform provides the ability to validate an individual’s identity using pre-enrolled or opted-in identity information, for example, from a driver’s license or a passport. Once their identity is validated, they have the option to leverage their digital identity by accessing their personal profiles, which is fully encrypted and under the user’s control, for contactless permission-based interactions.
Our face-based identification platform can be leveraged during travel, while attending events or shopping. Customers can simply use their faces as proof of identity at point of sale and access points ̶ without physically touching other devices or surfaces, reducing transmission risk to them and the people around them.
Now, more than ever, we need to rebuild confidence in returning to public spaces, for employees and consumers alike. At NEC, we have the experience and proficiency to help support you moving forward.
Reduce Risk When Reopening or Returning to Work
As states start to reopen public areas and businesses begin opening their doors, retailers, restaurants, airlines, casinos, hotels and other businesses must take precautions to ensure a safe environment for their employees and customers. NEC can play a big role in reducing health risks when reopening or returning to work.
Touchless Access Management is a key challenge in responding to COVID-19 to maintain business continuity. NEC’s access management solution uses face-based biometric authentication to enable employees to enter secured buildings or restricted areas without requiring identification cards or touchscreens.
Contactless Facial Payment uses NEC’s award-winning biometrics technology to simultaneously verify the identity of individuals, without contact in-store or online. Additionally, customer loyalty is improved with personalized offers that are suggested to an individual based on their preferences or previous purchase history.
Elevated Body Temperature screening provides rapid, touchless, hygienic physical access in congested high throughput environments. Built with industry-leading thermal sensors and top-ranked face recognition software, NEC’s NeoFace® Thermal Express achieves fast results with exceptional accuracy. Powered by NEC’s artificial intelligence (AI)-driven video, thermal sensing and analytics, we can deliver a secure experience that does not involve physical contact.
NEC’s NeoFace® Thermal Express:
Detects elevated body temperatures (EBT) that may indicate a fever and alerts operators
Identifies personal protective equipment (PPE), including face masks
Leverages advanced analytics to enhance performance and throughput
Equipped with the most accurate and proven face recognition technology*
Improves customer experience and decreases or eliminates lengthy queues
Scene Processing using AI analyzes and extracts data to identify people, objects and events. For example, it can ensure employees and customers are maintaining appropriate social distancing, capacity limits are being monitored and masks are being worn in mandatory areas.
NEC: Committed to Innovation and Touchless Transformation
NEC I:Delight, combined with our AI-driven analytics and identity management solutions, help create experiences that are seamless and safe. For decades, NEC has been delivering scalable, end-to-end solutions that enable safety and security.
We are proud to work with Fresh Consulting, our strategic partner known for designing innovative experiences for top global brands. Using a comprehensive collaborative discovery process, we will work together with your organization to determine how to:
Design your biometric customer journey
Align key stakeholders and customer personas
Capture technical and operational constraints
Create a prioritized roadmap and ROI determination
Our commitment to innovation and touchless transformation is paramount!