2020 Disruptions Propel NEC’s Digital Transformations

NEC’s 2020 Innovations Increase Safety, Business Continuity and Digital Transformations

Challenging and chaotic are choice words to describe 2020. But during the healthcare crisis and weather emergencies, everyday heroes emerged.

We applaud the frontline workers, healthcare providers and first responders. We also recognize IT and telecommunications professionals, network administrators and data managers who supported critical technology infrastructures.

The immense disruptions in 2020 propelled innovations in the way we live and work. While NEC is continuously advancing in the areas of communications, security, collaboration platforms and customer experience, we redoubled our efforts last year.

Safer, secure contactless touchpoints
As we move forward, public health and safety remain top priorities. For individuals and organizations, technologies that support both frictionless access and social distancing measures are now more important than ever.

That’s the reason we prioritized development of “touchless” touchpoints to reduce the spread of infectious diseases. Our revolutionary approach to Digital Transformation (DX), NEC I:Delight, includes an advanced, secure and scalable platform to support contactless, yet robust customer experiences.

Although we began our journey toward touchless technology long before the current crisis, the COVID-19 pandemic reinforces our commitment to continue advancing our biometric and AI solutions for aviation, immigration, retail and hospitality industries, healthcare, education and more.

Screening travelers to ensure health and security
A highlight of 2020 is the Hawaii Department of Transportation selecting an NEC-led team for deployment of a thermal screening solution at all five state-run airports.

NEC NeoFace® Thermal Express leverages thermal sensing and facial recognition technologies to detect elevated body temperature (EBT) and alert screeners to anyone with a temperature of 100.4 or greater.

In addition, we introduced a partnership with SITA, a global provider of IT and communications infrastructure for 80% of the world’s airports. NEC’s Advanced Identity Matcher – Edge Source (AIM-ES) technology uses the most accurate face matching algorithms as validated by the National Institute of Standards and Technology (NIST).

In combination with our NeoFace algorithm, we deliver an all-in-one solution capable of creating recognition galleries and templates as well as providing identity matching and scoring. It easily integrates with the SITA Smart Path whole-journey identity management solution, which creates a specialized application for airport travelers. Because NEC’s I:Delight uses an individual’s unique ID, it is more secure than other online money transfer services.

New generation cloud communications and collaborations
The way businesses work has changed. Corporations must be flexible and ready to adapt to teleworking at a moment’s notice.

For 120 years, NEC has pioneered Information and Communications Technologies, including Smart Enterprise cloud computing and Unified Communications as a Service (UCaaS). As the current global market share leader in on-premises business phone systems, we were pleased to announce a global partnership with Intermedia, a leading provider of cloud-based communications solutions.

Our collaborations with Intermedia launched a new generation of our UNIVERGE BLUE® cloud communications portfolio. The new UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE solutions are reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

In addition to advancing business continuity, more employees will be able to work safely from home while increasing their productivity. The new UNIVERGE BLUE is also easy for channel partners to sell, install and support.

Resellers, check out 8 Great Reasons to Become a UNVERGE BLUE Channel Partner.

Reduce telecommunications costs
With the surge in network connectivity requirements, businesses are looking for ways to control costs while maintaining reliability and security.

We launched Network Connect to help cut enterprise telecommunications costs up to 30% or more annually. The intelligent call routing solution uses AI and machine learning to establish the most optimal call path from hundreds of global carriers.

You don’t need to invest in additional infrastructure or change anything about your business operations. NEC’s Network Connect is the first call-routing solution that gives enterprise access to the wholesale telecom market.

NEC Visionary Week
Another area that we reimagined in 2020 is NEC’s iEXPO. NEC Visionary Week was a virtual event packed with powerful insights to fuel future decisions. Featuring global problem solvers and tech influencers, the agenda included ideas for conquering COVID-19 and carving out a new normal, harnessing AI, 5G and digital transformations to improve economies, business operations and our societies.

If you missed Visionary Week in December, you can still watch the enlightening content on-demand until January 30th. Click here to sign-up now.

As we look forward to 2021 and beyond, we thank you for your partnership. Our commitment to innovations, digital transformation, safety, security and business continuity remains steadfast. Working together, we can build greater agility and resilience in enterprise systems to create a healthier future. Happy New Year!

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Biometrics are Revolutionizing Airports and the Passenger Experience

The airport travel experience has remained constant for a LONG time. For many of us, words like “unpredictable,” “slow,” and “frustrating” immediately come to mind. I spend a lot of time in airports, and can personally affirm that the international pursuit of innovation within the aviation industry could not be more obvious or focused than it is right now.


Your usual experience: arrive at the airport, wait in a line to get your ticket, wait in a line for security, then wait in a line to board your plane—and until just a few years ago, this was generally the case. However, as other fields have proven the advantages of certain technologies, applications to and acceptance by commercial aviation has become more and more apparent. Biometric solutions have especially begun revolutionizing the airport experience for all stakeholders involved – travelers, airlines, airport operations, vendors, government, and law enforcement.


About five years ago, biometrics did the same for the mobile device industry—and before that, fingerprints were only associated with law enforcement. Today, fingerprints have become ubiquitous as a quick and easy replacement for our passwords, allowing us to unlock everything from our phones to our bank accounts, with a single press. The ease of use has made life a lot simpler for users, and a lot more secure for providers.


That same convenience and security is now being brought to the airport environment, by leveraging all the technological innovations that have been produced over the last ten years.


In fact, at the American Association of Airport Executives (AAAE) Airport Innovation Forum this year, our session was “Know Your Customer: Leveraging Personalization and Innovation in the Passenger Experience”, and focused on how airports around the world are engaging with new and innovative solutions that bring the real benefits of self-service and automation to modernize the airport experience for everyone.


During the 2019 AAAE Airport Innovation forum in Chicago, many speakers got up on stage to show how technology is revolutionizing the airport. From self-driving vehicles to optimization of back office operations, to facial recognition and analytics that reduce wait times using dynamic content displays, a digital transformation in the aviation environment is definitely under way. And an important priority has universally taken shape: how to make travelers safer and the customer experience more convenient throughout the aviation journey—everything from check-in, bag-checks and security to airport shopping.


Security is, of course, of the utmost importance, and rightly so–even though it often has a negative impact on the traveler experience. We know the Transportation Security Administration (TSA) and Customs and Border Protection (CBP) are working daily (and nightly!) to keep our skies safe, which is why biometrics is so important to the security process. Having the ability to instantly verify that secure documents are valid and do match the identity and confirmed reservation of the traveler ensures that only vetted passengers arrive on the other side of that security line. Biometric security enhancements actually serve a dual purpose; not only are biometrics more accurate at screening individuals, they also move lines along faster. By bringing automation to necessary processes–that can then be optimized and become more predictable, this creates a better airport experience for everyone.


With the ability to predict wait times, passengers are able to spend more time doing what they choose, from relaxing in the lounge, to visiting duty-free shops (as biometrics also lets you “pay with your face”!).

The Fate of Airport Customer Service Isn’t Terminal from InteractiveNEC

Big change cannot be driven solely by the technology, though, which means leadership events like the AAAE Airport Innovation Forum are extremely important. More collaboration amongst industry stakeholders is critical to the success of the digital revolution in commercial aviation, for real change that is predicated on thoughtful policy and implementation, careful execution, and effective change management.


This paradigm shift is being driven by a recent realization by all stakeholders that, in fact, there is a common goal – digital transformation, for a better customer experience, improved commerce, cost and time savings, optimized security and smoother airport operations.


Next time you’re at the airport, think about how biometrics is, or could be, reducing the burden on airport operations, and making your life more secure.

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Join NEC at Enterprise Connect 2018: Enabling the Smart Enterprise to Thrive

The annual Enterprise Connect event attracts communications and IT professionals from around the world to delve into the newest technologies, share best practices, sample new ideas, and learn firsthand from expert insight. This year, Enterprise Connect 2018 in Orlando presents a chance to discover something new that could improve your organization’s operations, and potentially increase business opportunities as well.

For the past 20+ years, NEC has brought its biggest and brightest ideas to the conference and expo. We’ve always found this event to be an excellent opportunity to meet with our customers, prospects and partners and participate in conversations and idea exchanges in a more personal way.

Driving Digital Transformation

In 2018, NEC will be featuring an impressive display of its solutions for the Smart Enterprise. Current strategic business disruptors are driving digital transformation for today’s organizations—regardless of size or region. To help organizations thrive in this environment of change, NEC offers Smart Enterprise, a comprehensive approach to safety, security, efficiency and reliability—by integrating NEC’s own unique mix of technologies and solutions. We offer something that no other competitor can bring to the table.

Visitors to NEC’s expo booth #913 will see firsthand how digital transformation and advanced approaches for delivering and managing communications and IT services can help Smart Enterprises thrive.

A sampling of this year’s featured solutions includes:
• NEC’s industry-leading integrated IT and unified communications solutions
• Software Defined Networking (SDN) for secure, automated QoS
• Unique use of facial recognition for safety and security as well as demographics capture and analytics
• Workflow optimization through a common database and services shared amongst multiple software systems
• Self-service kiosks for better efficiency and improved customer service
• A human “in-the-loop” path to efficient and reliable Internet of Things (IoT) solutions
• Vertical-focused solutions designed for the specific needs of industries, including healthcare, government, hospitality and more. Workflow optimization, facial recognition and attendant solutions for healthcare will be highlighted in the booth, but similar methodologies can be used in other verticals as well

Solving Customers’ Biggest Headaches

Attendees will also learn how our customers are discovering ways to solve their most pressing pain points through NEC’s Smart Enterprise approach, such as:
• Tackling inefficient workflows and processes—both of which can have a negative effect on the overall customer experience
Reducing business disruptions related to technology and network issues
• Managing disparate databases across the enterprise and through partners
• Coping with insecure networks in the face of expanded cyber attacks
• Ensuring the physical safety of employees and customers alike

To learn more about how NEC customers are embracing Smart Enterprise solutions in their organizations, check out these case studies:


 

NEC Speakers at Enterprise Connect 2018

In addition to the Smart Enterprise experience in our booth, NEC speakers will be featured in several conference sessions. We invite you join us during the following time slots.

GENERAL SESSION
Thursday, March 15 | 10:15 am – 11:15 am
Resiliency, Disaster Recovery & Emergency Communications: New Threats, New Ways to Prepare
Sam Safa, Sr. Solutions Development Manager, of NEC Corporation of America, will join a roundtable of industry experts.

BREAKOUT SESSIONS

Wednesday, March 14 | 3:00 pm – 3:45 pm
Cloud Tradeoffs: Customization vs. Off-the-Shelf, Cost vs. Agility
JP Najar, Sr. Solutions Architect – Cloud, NEC Corporation of America, will participate in a roundtable discussion with vendor representatives.

CUSTOMER CASE STUDY SESSION:
Wednesday, March 14 | 4:00 pm – 4:45 pm
Real-World Enterprise Speech Tech Use Cases
This session features several use cases, including one from NEC customer Brad Hazelbaker, Network & Telecommunications Manager, of St. Elizabeth’s Healthcare who will also participate in the roundtable discussion.

We’re counting down the days until the Enterprise Connect conference kicks off on March 12. To save $500 off a full conference pass or get a FREE Expo Plus Pass, simply register through NEC’s Enterprise Connect web page and enter discount code: NEC.
We look forward to seeing you there!

For More Information
If you are interested in learning more about NEC Smart Enterprise solutions or would like to set up a meeting with an NEC expert during Enterprise Connect, please fill out and submit the following form. More information about attending Enterprise Connect is available here.

Smart Enterprise

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