Learn How to Make Your Device UC Smart (Part 1)

UCE MC550Communication has come a long way since the 90s, yet, with so many different modes of communication, it’s often hard to keep track of it all – work phone, cell phone, home phone, laptop, desktop, tablet.

That’s why NEC is making mobile UC more available, by allowing you to access your solutions from the device of your choosing. The new Web version of the UCE Desktop and UCE Mobility works on Apple Mac®, iPad™ and thin client environments, and is supported by multiple web browsers including Google™ Chrome, Apple Safari®, Mozilla® FireFox® and Microsoft® Internet Explorer.

With UC for Enterprise, you are reachable without being tied down to a single location or mode of communication. Whether you prefer to use a smartphone, tablet or computer, you can stay connected via the Web-based interface. NEC’s mobile UC solutions add convenience, which allow you to be more productive and efficient with your workload.

Below are a few of the benefits of NEC’s UCE Mobility (UNIVERGE MC550), part of the UCE suite.

  • Single number reach – Forget all your different phone numbers. When you receive an incoming call, all phones will ring simultaneously, according to the contact rules you preset to determine how and when you’d like to be reached.
  • Single voicemail box – Don’t worry about missing a call or not knowing which voicemail to check. All unanswered calls are directed to your business voicemail account, to create a single voicemail box.
  • Enhanced mobile presence – Wondering if your contacts are available? Instantly determine other UCE users’ real-time status and availability via your desktop client on your smartphone.
  • Intuitive interfaces – Sometimes you are busy and we understand that. Now, you can easily set contact rules through your computer and change your status via their web-browser on any smartphone.
  • Enterprise dialing via smartphone – Used to just dialing your colleagues extension? Just because you’re on your smartphone doesn’t mean you have to stop. NEC enables station-to-station and external dialing through the enterprise switch to give you quick access to all your coworkers.
  • Improved efficiency and productivity– If you want to create a little more time in your day, NEC can help you streamline communications and information delivery by handling calls more promptly from wherever you are.
  • Increased customer satisfaction – Want to leave a positive impression on your customers? Deliver excellent customer service by providing customers with a single number that can be used to reach their contact on the first try and they’ll have no complaints.

Want to know what else is new with UCE Mobility? Stay tuned for Part 2 of Learn How To Make Your Device UC Smart.


CSU_logoUC for Enterprise Manager, NEC’s centralized Web-based management system for communication systems, provides reliable management making a business’s communication system more productive. See how Cleveland State University migrated four aging communication systems into a single, SV8500 platform to enable the network administration staff the ability to view the entire campus communications system using UCE Manager. With the expansion of end user’s needs, the implementation of the infrastructure was important to the university’s communications systems. See the video.

NEC Booth 609 at VoiceCon Orlando

NEC is busy, busy, busy this week at VoiceCon Orlando. Come see us at booth 609 if you happen to be there.  If you’re not at the show, check out our NEC Live streaming site live from the booth.

First off, you’ll want to note this week’s news on our UC portfolio enhancements.   Topping the list are enhancements to the UC for Enterprise suite, as well as the forthcoming UC for Business packaged as an embedded application with the UNIVERGE SV8300.   Of course, our UNIVERGE Sphericall software-based communications offering continues to evolve with new video and wireless features, and UCB Contact Center interoperability, as well.

All of this and more can be seen at booth 609. There we have demos galore, everything a customer could need to orchestrate communications in their business and life.

BAI Cuts Costs and Helps Eliminate Administrative Hassles with NEC Unified Communications

UNIVERGE® Sphericall’s high reliability and robust features enable flexibility and business continuity

IRVING, TX, April 21, 2009 — NEC Unified Solutions, Inc. (NEC), a leading communications solutions integrator, today announced that BAI, a financial services industry research firm, has experienced significant operational cost savings and efficiency improvements using NEC’s UNIVERGE® Sphericall pure software-based IP communications solution.

“UNIVERGE Sphericall works on standard servers utilizing a simple licensing model, and, in addition, we no longer have to rely on a service provider to make simple changes to our call routing requirements. As a result, we are currently saving about $1,500 per month on support costs alone,” said Jim DiNapoli, senior manager of networking for BAI. “We have found that Sphericall provides applications that fit the needs of our executives, call center agents and support staff. NEC designed technology around the role of the individual which, in our experience, has led to a reliable, highly effective and easy-to-use unified communications solution.”

UNIVERGE Sphericall is a 100-percent software-based alternative to traditional telephony that leverages open standards for flexible, IP-based unified communications (UC). BAI leverages three elements of the Sphericall enterprise softswitch at its Chicago and St. Louis sites, including:

Sphericall Desktop for instant messaging, click-to-call and presence-based call routing
Sphericall MeetingHub™ for centralized, simultaneous multi-party conferencing for up to 60 participants
Sphericall Manager for complete call control, seamless connectivity and call load-balancing for full redundancy
Prior to deploying Sphericall, BAI used a traditional voice solution that was complicated, expensive and difficult to manage without additional third party service charges.

UNIVERGE Sphericall allows BAI to enhance many different employee roles. The St. Louis site supports BAI’s online training offerings and Sphericall’s customized routing includes presence-based forwarding and voicemail rules. The administration of call routing is easy and can be changed remotely, allowing the BAI support team to stay operational even in instances of inclement weather when support calls may need to be handled via cell phones. Sphericall soft phones are very convenient for BAI’s remote trainers, who use this feature to conduct training anywhere, anytime. Additionally, supported Polycom® phones have made it easy and cost effective for BAI to set up remote offices.

By placing people at the center of business communications and identifying the employee’s role, NEC helps organizations such as BAI build a unified infrastructure, which is enabled by unified communications, integrated with business processes and supported by partnerships and services.

For more information on NEC’s communications solutions, visit www.UNIVERGE360.com.

About BAI
BAI is the financial services industry’s partner for breakthrough information and intelligence needed to innovate and stay relevant in an evolving marketplace. For more than 80 years, we have focused on advancing the industry by offering unbiased education and research. Our offerings are as diverse as the industry, and include premier events such as BAI Retail Delivery Conference & Expo, ground-breaking research and performance metrics, professional learning and development programs, and in-depth editorial coverage through BAI Banking Strategies. Visit www.BAI.org for more information.

BAI is Bank Administration Institute and BAI Center.

About NEC Unified Solutions
NEC Unified Solutions helps companies unify their business communications through innovative software, applications, development tools and services. NEC offers a complete portfolio for unified communications, wireless, voice, data and managed services, as well as systems integration and application development. NEC Unified Solutions serves as the North American communications integration arm of global giant NEC Corporation for Fortune 1000, as well as small to mid-sized businesses in vertical markets such as hospitality, education, government, and healthcare. For more information, visitwww.necunified.com.

NEC and UNIVERGE are registered trademarks of NEC Corporation. All other trademarks are the property of their respective owners.