Putting Dynamic Communications At The Center Of Business

Inaccessibility and non-responsiveness are no longer acceptable in today’s business environment.  It isn’t prudent in winning or retaining customer loyalty; it doesn’t foster internal teamwork; nor does it help in building a sustainable brand reputation.  Plus, from a technology perspective, there really isn’t an excuse for lengthy lags in responsiveness, productivity or collaboration.

Unified Communications (UC) with its integrated approach to advanced voice, mobility, messaging, video and audio collaboration and communications apps, enables organizations of all sizes to effectively manage the how, when and where of their connectivity.  Yet to create such an accessible and dynamic work environment, having the right foundation is essential.  A communications platform that is capable of reliably and quickly facilitating and right-sizing how, when and where regarding its accessibility across and beyond the enterprise.

NEC has been recognized by industry experts as having one of the highest levels of customer satisfaction among UC vendors and providing customer solutions with one of the lowest total cost of ownership in the market.  So what performance factors determine the company’s highly reliable and virtualized UC environments?



Operational & Service Scalability
Interoperability and accessibility are central to agile enterprise operations from an operational and customer service standpoint. Communications systems have to be dependable, sizable and adaptable. But they also must remain manageable. NEC’s UNIVERGE® SV9500 UC solution probably best illustrates how the company is meeting these requirements. Developed for larger and geographically dispersed organizations, this communications solution robustly supports voice, unified communications as well as unified messaging and it is all done from a single point of management. In spite of such broad capabilities, the SV9500 is among the simplest UC-capable systems to configure and integrates simply into existing IT technology as a fully interoperable IP or digital system. There is also a virtualized software model for those seeking more extensive competencies and a new SV9500SE model that brings the SV9500 and its many abilities to smaller-sized organizations.

When it comes to scaling customer service, it is all about meeting if not exceeding expectations. The UC Contact Center suite for the SV9500 exemplifies such front line attention through its fast and efficient handling of customer calls. Able to control high call volume using intelligent routing, inquiries get evenly distributed among contact agents to reduce hold time or can be skill-based to best match queries with the most appropriate representative. Additional agents can even quickly sign in during peaks or purges in caller activity to ensure optimal responsiveness. And to lessen the chance of call abandonment or caller frustration, options such as automated call back and queue announcements can keep those on the line engaged and provide them with control over how their call gets handled. With additional options such as chat, email or voice, callers can truly interact and get the information they need in the manner that they like best.

Collaborative & User Accessibility
Openness and transparency and the capability to react quickly defines what it means to be a highly-connected workforce. Through improved access to critical apps and by knowing when and how to best reach someone, tasks get completed quicker and more easily. When complete suits of user-centric UC and collaborative apps are consolidated into one highly available client, teamwork becomes streamlined. NEC’s SV9300 solution makes all this possible for mid-size organizations with up to 1,500 potential users. By supporting collaborative apps as instant messaging, group chat, audio and video conferencing along with presence technology and intelligent call routing, unencumbered communications can be realized across grouped and dispersed individuals, teams and environments. The fact that the platform’s mobility apps are out-of-the-box ready and compatible across Apple® iPhone®, iPad® and Android™ devices ensures quick deployment and uninterrupted adoption. Equally as important, this compatibility averts any need to replace or reinvest in existing technology and avoid time-consuming and disruptive operational modifications.



Brand Sustainability
Brand memorability depends on the experiences provided. Each and every interaction – whether interpersonal or electronic – has the potential of enhancing or detracting from an organization’s reputation. As a hub for so many apps, communications systems can be instrumental in understanding which applications and devices are promoting or hindering brand loyalty and employee productivity. Intuitive, feature-rich call accounting systems can provide complete visibility into UC usage and the means to effectively evaluate performance. This is why NEC includes a secure and modifiable administration and expense management system with each SV9000 Series communications platform, even for the SV9100 designed especially for smaller-sized organizations. So even smaller companies can benefit and alter their practices by effortlessly scrutinizing how their communications system and collaborative apps are creating brand ambassador moments.

Interested in how NEC – a global leader in the call control market – can optimize your workforce across and beyond the organization? Contact us now and find out …

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Putting the ‘Power’ into Empowered Enterprise Communications

Meet Matt, a harried, frustrated VP of Sales who is in need of a more effective way to communicate with his sales team. Since Matt took the helm, sales have increased so dramatically that he is able to expand into new marketplaces while increasing the sales force in 15 satellite offices. He recruited savvy sales people to effectively promote the product, and now he is having trouble communicating with his team members to ensure they receive proper updates and have everything they need to function as a cohesive sales team.

Matt is not the only one. Helen, the receptionist, cannot keep up with all the new team members, so it’s difficult to route calls correctly. Jeff, the IT guy, is just as frustrated. His current communications system does not have centralized management so any moves, adds, or changes are very time consuming, requires travel to individual sites and really impacts his productivity.  So with the addition of sales people in 15 different satellite offices, he is counting up the airline miles he will be racking up over the next several weeks and trying to figure out how to delegate everything else that needs to be done while he is working on this project.

For Matt, Helen and Jeff, growth has a whole set of problems that if not addressed, could mean minimizing sales, productivity and creating a scenario for poor client experience. So what does the savvy enterprise do in this case?

Power Up with Empowered Communications

Matt, Helen and Jeff are fictional characters, but their problems are very real. The truth for most organizations is that growth, expansion and the consistent move toward a more mobile workforce create challenges. Fortunately, a single solution can solve these challenges and empower communications within any organization.

NEC’s UNIVERGE solutions provide businesses with a choice of comprehensive on-premise and cloud-based unified communications and collaboration (UC&C) solutions – enabling employees to connect from any location, on virtually any device, and collaborate with colleagues, customers and partners. #Organizations can tailor their #communications to meet their specific needs Click To Tweet and leverage the unmatched flexibility, reliability and scalability of NEC’s platforms. NEC’s UNIVERGE solutions will increase your ability to remain competitive, while also maximizing productivity and ensuring communication is constant.

The Power You Need When You Need It

Not all businesses are the same, and each requires a flexible solution to really power up communications and collaboration. To achieve success, organizations need to innovate via the best tools. With NEC, you receive custom-tailored solutions to meet your unique needs. Whether it’s to connect and communicate from anywhere using any device, or the ability to manage large call volumes across multiple locations, NEC UNIVERGE solutions are up for the challenge.

NEC’s UNIVERGE solutions provide a native UC on all platforms with easy-to-use, easy-to-deploy delivery models. Enhanced vertical workflow solutions ensure your communications remain strong. In addition, you can choose to deploy an on-premise, cloud or a hybrid delivery model and even opt to use our professional services to manage and monitor your network.

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With a natural migration path that will evolve to meet future needs, NEC’s UNIVERGE solutions offer investment protection and provide organizations with a platform that is poised for growth. Businesses that implement the right communication and collaboration tools can improve customer satisfaction and increase efficiency of operations, which can create a competitive advantage.

Are you ready to learn more about how to put the “power” in empowering your communications? or take a look at this post to get additional insights.

Visit NEC at Enterprise Connect 2012 in Orlando

Enterprise Connect is upon us once again, and NEC is busier than ever in preparation. Our theme this year is The Empowered Workforce, and we'll be featuring two recently announced solutions: UNIVERGE 3C and UNIVERGE Cloud Services

UNIVERGE 3C is our comprehensive unified communications and collaboration suite, representing not only a technology evolution, but also the evolution of the UNIVERGE brand. Where UNIVERGE 3C excels is in its common user interface across multiple device platforms (PC, laptop, tablet and smart phone), as well as its new, feature-rich Web collaboration capability. All of this will be on display at Enterprise Connect. 

Announced this week, UNIVERGE Cloud Services will soon deliver unified communications as a service (UCaaS) in a manner that easy to purchase, deploy and manage.  The service features a host of NEC's broad capabilities, including UNIVERGE 3C as its core UC platform, and Express5800 servers and M-Series storage in geographically redundant data centers. 

In addition to the flurry of activity at NEC booth 609, we have a number of speakers. You can find the full Enterprise Connect 2012 conference schedule online.  Here's a quick rundown of NEC's speakers at the event.  See you there!

 

Date

Time

Speaker

Session Type

Topic

Monday, 3/26/2012

11-Noon

Todd Landry, SVP, NEC

General Session

Plennary/Summit: Has the Post-PBX Era Begun?  (Roundtable) 

2-5 p.m.

Pat Henkle, Director Product Line Mgmt, NEC

Reactor panel

Tutorial Workshop / RFP: UC with a PBX

Tuesday, 3/27/2012

9:15 – 10 a.m.

Donna Zett, CIO, AOT Bedding (Serta / Simmons)

General Session

Plennary/Summit: Is There a New Model For Communications & Collaboration (Roundtable)

 2:30 – 3:30

Todd Landry, NEC

Breakout panel

Breakout: UC Interoperability: How Real, How Much? (Reactor Panel)

 2:30 – 2:50

Jay Krauser, NEC

Sponsored session

NEC Sponsored Session (20 min); Heavenly UC: What it Means to Consume UC from a Cloud

Wednesday, 3/28/2012

2:30 – 5:30

Pat Henkle, NEC

Reactor panel

Tutorial Workshop / RFP: UC without a PBX

2:30 – 3:25

Todd Landry, NEC

Sponsored session

NEC Sponsored Session: The Millenial Workforce & UC

2:30 – 3:30

Ed Ashley, Manager, Product Mgmt, NEC

Breakout panel

What's New in Desktop Phones?

2:30 – 3:30

Jay Krauser, NEC

Breakout panel

Managed / Hosted UC: Who's Offering What?

 

 

Not Your Typical Orthodontist’s Office

Appealing to kids and car enthusiasts, Dr. Dave Myers’ hot rod orthodontic office in Conway, AR, is designed to feel anything but usual. The whole space is transformed to a 50’s era theme, from the walls and the floor to the memorabilia that makes patients excited to visit.

“All of the décor helps my patients feel more comfortable and creates a fun vibe within the office,” says Dr. Dave. “My patients aren’t just coming to get a check-up when they visit. When they step into my office, they go back into the 50’s with old cars, gas stations and drive-ins.”

NEC-orthodontists-car-univerge-sv8100-2And helping to make sure it all runs smoothly? NEC’s UNIVERGE SV8100 server, which helps streamline communication and keep up with Dr. Dave’s growing business.

“With the help of NEC, we are able to field calls, schedule appointments and give our patients better service,” said Dr. Dave. “NEC’s SV8100 server helps our office stay organized and share information efficiently with our satellite office, which is very important as we continue to grow.”

Check out some of the pictures online to see for yourself. Doesn’t it make you want to go visit Dr. Dave?

A Bold New Direction for NEC at Enterprise Connect

Enterprise communications is evolving at an incredible pace.  It seems only a few years ago we were all touting the benefits of voice over IP.  Today, our industry is about much  more than voice and data over the same network.  Of course, unified communications is that “much more,” giving us voice, status and presence information, messages in a single inbox, video and Web collaboration tools, social networking capability, and ideally the ability to go mobile with all of these features.

This week our industry’s largest event, Enterprise Connect, kicks off in Orlando with a new name and  vision, “Communications Transforming Business.”  It’s a fitting tagline  for a show that evolved out of voice-centric roots into a much broader array of topics, as UniCom Consulting’s Marty Parker points out this week on NoJitter.com, and one that also aligns with the direction NEC is demonstrating at booth 609.

UCC_AgentToday, NEC Corporation unveiled a new Unified Communications & Collaboration architecture, which is being demonstrated in booth 609 at Enterprise Connect.  Using Rich Internet Applications (RIA) technology, UC&C fits into today’s secure Web architectures and can be deployed either on-premise, in the cloud or a combination of both.  It gives users a unified client across any device – smartphone, tablet, laptop or PC.  The client itself is designed to be simple, elegant and intuitive based on the user’s role.  It’s definitely worth a look if you are at Enterprise Connect this week.

Also worth a look are our speakers – we have five of them this year in the Enterprise Connect program.

“IP Telephony RFP: Who Delivers the Goods?”

  • Monday, February 28, 2:00 – 5:00 PM (Wade Irwin) in Osceola A

“Comparing UC Options: Who’s Offering What?”

  • Tuesday, March 1, 2:30 – 5:30 PM (Gary Gordon) in Osceola A

“The Role of Tablets in Enterprise UC”

  • Tuesday, March 1, 2:30 – 3:30 PM (Gary Gordon) in Osceola B

“Unified Communications Interoperability: What’s Needed?”

  • Wednesday, March 2, 8:00 – 8:45 AM (Todd Landry) in Sun B

“Integrating Mobility and UC RFP”

  • Wednesday, March 2, 2:30 – 5:30 PM (Sheryl Teague) in Sun B