What’s New with UNIVERGE BLUE? Now Announcing General Availability for U.S. Partners

Last month, NEC announced the launch of the new generation of our UNIVERGE BLUE™ cloud communications portfolio.

Today, I am extremely excited to share that UNIVERGE BLUE CONNECT and ENGAGE are now generally available for NEC’s U.S. Business Channel Partner Community. This is phase 1 of a global rollout during 2020 that will ultimately include partners around the globe by 2021.

What is NEC UNIVERGE BLUE™ CONNECT and UNIVERGE BLUE™ ENGAGE?

Businesses need the ability to communicate and collaborate from anywhere at any time, both internally and externally. They need tools that are easy to deploy and use, and provide users with an integrated experience. The need for a flexible and adaptable solution to support a remote workforce will extend beyond the current COVID-19 pandemic and we built this solution with this in mind.

UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are born-in-the-cloud solutions designed specifically for businesses of all sizes and the channel partners who serve them. Built on innovative and proprietary technology, the solutions are elegant, reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

Our cloud-based unified communications platform, UNIVERGE BLUE CONNECT, combines a full-featured cloud-based phone system, team chat, video conferencing and online meeting plus file backup, sync and share, all available to users through desktop, web and mobile applications. CONNECT helps improve the communications and collaboration of businesses, while being easy for channel partners to sell, install and support.

Our fully featured Cloud Contact Center as a Service solution (CCaaS), UNIVERGE BLUE ENGAGE, combines robust functionality with carrier-grade reliability and world-class deployment and support services. It’s designed to fit business needs from the small, single channel to the large and sophisticated omni-channel environment, and can help any business differentiate from the competition where it matters most – the customer experience.

Brought to Market Exclusively through NEC’s Business Partner Community

NEC prides itself on its commitment to building strong relationships with our channel partner community and delivering true innovation, and our new generation of UNIVERGE BLUE strengthens this commitment.

Last month, we spoke with industry analyst Elka Popova, Vice President at Frost & Sullivan, about the news. “NEC has the opportunity to accelerate the conversion of its vast and entrenched customer base to cloud services such as UCaaS, CCaaS, meetings, and file sync and share,” said Popova. “The partnership will also greatly improve NEC’s and its dealers’ competitive positions as they will be able to capitalize on the ongoing customer migrations to cloud services. This will result in new revenue opportunities, more predictable revenue streams and stickier customer relationships for NEC and its channel partners.”

Available today through NEC’s Business Partner community, UNIVERGE BLUE CONNECT and ENGAGE complement NEC’s existing offerings, while creating new opportunities for partners to earn increased revenue through new programs designed to facilitate deeper customer relationships.

NEC Channel Partners can choose between three different go-to-market models:

  • Customer Ownership
  • Revenue Share
  • Agency Model

The Customer Ownership and Revenue Share models are now available for Channel Partners located in the United States, with the Agency Model being available in June. For NEC’s loyal Canadian Channel Partners, a launch date will be announced very soon.

Here’s What Our Partners are Saying

NEC gave a handful of exclusive partners early access to UNIVERGE BLUE CONNECT and ENGAGE. The partners were able to test the product first-hand and get it in front of select customers. In just the past month, NEC has received overwhelmingly positive feedback. Here’s what they had to say:

  • “Forerunner Technologies is extremely excited about NEC UNIVERGE BLUE CONNECT and the NEC/Intermedia relationship. Our clients have a pent-up demand for this dynamic delivery model and the migration to the cloud with advanced collaboration applications. This model is unique in comparison to other UCaaS offerings and allows Solution Integrators better ability to control the end user experience while keeping costs in line. Congratulations to NEC on this move!” – Paul Diesu, CEO of Forerunner Technologies

  • “We’re excited to take part in the full launch of the new NEC UNIVERGE BLUE! This will be a turning point in the future of NEC UCaaS solutions and sales, and looking forward to presenting the fresh new look to our current customers and new prospects.” – Scott Ellman, Director of Sales, Advanced Communication Solutions

  • “NEC Blue delivers a complete public, private and hybrid cloud offering to NEC SI Partners. The NEC Blue allows the SI to deliver this offering in an Ownership, Revenue Share or Agency Model. NEC Blue Team provides Inside Sale Support, Marketing and technical support to the SI, allowing the SI to engage in any opportunity. DTC has engaged NEC Blue Team in multiple call center opportunities. NEC Blue can provide a simple to very advance call center solution. A truly SI centric model.” – Gordon Maccani, President, Digital Telecommunication Corp

I couldn’t be more excited for NEC and our partners as we deepen our roots in the UCaaS and CCaaS markets and help our customers transition to the cloud. So come join us, it’s going to be a fun ride! For more information on UNIVERGE BLUE CONNECT and ENGAGE, visit http://univergeblue.com. Or, if you’re interested in learning more about our Channel Partner Program, reach out to us via the form below.

Become a Partner

We welcome your interest in our products, solutions and services. If you have any questions about the Channel Partner Program, please submit your query below.

Soar To New Heights with NEC UNIVERGE Blue Cloud Services

Take Your Unified Communications to the Cloud

Today’s businesses have customers and employees that expect reliable and secure communications from anywhere at any time. Unfortunately, building and maintaining this infrastructure can be cost-prohibitive. Cloud-based communication services are available but could put businesses in a bind paying for services they don’t use or limiting them to one-type of solution.

Small businesses and large enterprises need flexibility when investing in cloud computing. Enterprise businesses expect scalability that’s available when needed. Small businesses are limited in resources and require the ability to do more with less.

No matter the path: on premise, cloud or hybrid, NEC’s UNIVERGE BLUE offers a dynamic and flexible delivery model that’s tailored to your business needs and built on our award-winning IT infrastructure.

Why Move to Cloud-Based Solutions?

Your customers, whether internal or external, desire an easily accessible, secure and responsive experience. Employees must be able to perform their duties effectively and rely on dependable technology to fully support a positive customer experience.

Organizations are challenged with implementing communication systems and technology that allows their employees to work together from anywhere at any time. The solution typically involves multiple types of software, infrastructure and other platforms across many locations. Complex system integrations and management can raise IT costs and limit the IT staff from enjoying a productive and efficient employee experience. With IT employees in reaction mode, the customer experience falters due to downtime or unavailable data.

Adapt, connect, and transform your business with UNIVERGE BLUE Cloud-based solutions and unified communications streamline the employee experience while reducing costs and simplifying management. Employees have access to their data and systems via the internet or anywhere they have cell data coverage.

The challenge becomes deployment of these new solutions (legacy systems, reliability, security and cost) and choosing a technology that will continue to grow with the organization.

NEC UNIVERGE BLUE: Unified Communications as a Service (UCaaS)

UCaaS provides tools for organizations choosing to move voice, mobility, messaging, chat, video collaboration and more into the cloud. Employee teams can communicate anywhere, at any time, on any device. As an enterprise-grade communications solution, UNIVERGE BLUE is cost-effective, built with the latest UC tools at the cost of a standard user license. Best of all, this solution is fully customizable so any business can scale up or down as needed. UCaaS replaces outdated communication systems and reduces the need for extended disaster recovery planning and resources.

NEC’s UNIVERGE BLUE delivers this solution while shouldering the burden of maintenance and upgrades, freeing your staff to focus on other business needs.

NEC UNIVERGE BLUE: Contact Center as a Service (CCaaS)

Meet your customer where they are by implementing a cloud-based contact center solution that can be accessed from anywhere. Empower agents to use social media, SMS, webchat, phone, video and more to provide an elevated customer experience. Customers speak to a real human, specifically chosen through CCaaS skills-based routing and, if needed, moves your high-priority customers to the front of the queue. Any size business can benefit from this solution that scales from 5 agents to 20,000.

Again, NEC manages and maintains the system 24/7/365 and business continuity and disaster recovery is built into the solution.

NEC UNIVERGE BLUE: Team Collaboration

Team Collaboration creates a digital workplace in the cloud by improving workforce and remote communications and cooperation. Voice, video, screen sharing, messaging, meetings and file sharing is accessed through a single dashboard on multiple devices at any location. Either used in real time, or off-line, all team members are kept connected and up to date as communications follows them to whatever device they’re using.

Simplifying collaboration and reducing the cost and complexity of multiple applications improves the employee experience and employee retention.

What Makes NEC UNIVERGE BLUE Better?

NEC UNIVERGE BLUE enables a phased approach to organizations moving to cloud as well as a flexible delivery model. Built on highly secure JITC-certified encryption technology and offering two layers of support, NEC’s innovative solutions and customizable approach to communications allows businesses to:

  • Improve the customer experience
  • Improve the employee experience
  • Reduce IT costs
  • Reduce risk
  • Simplify technology management
  • Improve productivity

NEC also has extensive expertise in the market with more than 120 years of experience across all environments. Our solutions integrate into your current environment and scale to where you want to be in the future. Our dynamic delivery model gives you the options of on premises, cloud, hybrid, public or private environments. Payment options are just as flexible, with capex, op-ex or a combination of both.

NEC’s Cloud services allows your organization to grow and deliver a unified, reliable and secure experience with minimal investment. Customize the solution that’s perfect for your organization. Contact an NEC Solutions Expert to learn more or download the UNIVERGE BLUE ebook.

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Reach Sky-High Communications

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