Earlier this year, Salesforce announced the retirement of its Data Recovery Services, stating that “the data recovery process does not meet [its] high standards for customer experience due to the length of time and reliability of the process.” Now, many organizations are left without a solution to protect their valuable data against the ever-growing risk of a cyberattack.
To address this need, NEC recently introduced UNIVERGE BLUE BACKUP and RECOVER for Salesforce. With UNIVERGE BLUE BACKUP and RECOVER for Salesforce, organizations can consolidate and protect all data at the enterprise level. The solution provides reliable backup and protection of all Salesforce data, including standard and custom objects, documents and attachments, and Salesforce CRM content, files and metadata.
Salesforce identified two primary reasons for retiring its Data Recovery Services: restoration time and data integrity. The company stated that the restoration would take at least 6-8 weeks, and they were experiencing difficulty restoring data; therefore, it could not guarantee 100% data recovery.
NEC understands there are immense liability issues if the provider cannot guarantee the restoration and accuracy of data. Additionally, compliance standards, such as the California Consumer Privacy Act (CCPA) of 2018, requires that the proper compliance protocols are in place, including where data is located, who has access to the equipment and data, and the chain of custody of who has accessed the data.
UNIVERGE BLUE BACKUP and RECOVER for Salesforce ensures consistent corporate compliance through standardization and simplifies the overall backup and recovery processes. The solution ensures that all Salesforce data is backed up in accordance with the organization’s overall backup policy and reported through standardized corporate policies that ensure compliance. It also consolidates all server, application, client and Salesforce data into a unified environment – providing a better, more secure way to work.
UNIVERGE BLUE BACKUP and RECOVER is built on award-winning NEC HYDRAstor® Storage technology, industry-leading CommVault® BACKUP Software, Iron Mountain® Data Centers, and is complemented with daily reports and always-on monitoring. The solution is highly scalable and flexible, delivering backup strategies that can scale with an organization’s evolving needs.
Interested in learning how NEC can protect your Salesforce Data?
Fill out the form below and speak to an expert today!
Data is an organization’s most valuable asset. However, many organizations lack the critical software, infrastructure, and security processes needed to mitigate potential loss or access.
A recent Commvault survey shows that nearly half (43%) of IT managers do not have a comprehensive backup solution in place. Of those who do, less than half of ransomware victims were able to fully recover their data after an attack. Even more surprising is the increasing threat by insiders taking malicious action against their firms, with 72% of organizations stating that insider attacks have become more frequent over the last 12 months.
One thing is clear: it’s no longer a question of if a cyber-attack will take place, but when.
Losses can come from stoppages in manufacturing, inability to receive payments, employees unable to work, inability to service customers, cost of recovery specialists and implementation of new security protocols, and sadly, even death of a patient in a healthcare setting. This is why it is critical for businesses and organizations ensure that they have the right data protection in place.
UNIVERGE BLUE® BACKUP and RECOVER
NEC’s UNIVERGE BLUE® BACKUP and RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data. It is a powerful, cost-effective, and reliable managed Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solution that delivers always-on data protection.
Key features of UNIVERGE BLUE BACKUP and RECOVER include:
Optimized and secure backup and disaster recovery architecture: Industry leading BaaS software from CommVault detects Ransomware, while NEC’s award winning HYDRAstor® optimizes and protects data with built-in deduplication, compression and data verification.
Risk mitigation and reliability: Iron Mountain’s datacenters – some of the most secure, compliant and energy efficient datacenters in the world – safely and securely store at-rest data. Advanced Encryption Standard (AES) ensures data remains safe whether in-transit or at rest.
Regulatory compliance: Iron Mountain’s national datacenter Level 4 Security offers broad coverage and high levels of compliance ideal for healthcare and federal organizations.
Dynamic delivery models: Flexibility to backup between datacenters with an on-premises solution or straight to the cloud, virtual or physical environments.
Service and support: 7x24x365 management and support from a fully staffed Network Operations Center (NOC), as well as regular status and performance reports.
Simple & predictable cost effective billing options: Pay-as-you-go pricing ensures organizations only pay for storage that is consumed
Let’s Get Started!
Schedule a demo and start protecting your organization’s data today!
In May 2019, a ransomware attack held the city of Baltimore’s computers hostage, preventing its citizens from paying water bills or parking tickets. City leaders say that fully restoring systems takes months and even then, data may be corrupted or unusable. In efforts to employ more technology in city infrastructure, cyberhackers are infiltrating city operations more than ever before. If you’re reading this, chances are highly likely that you’re unsatisfied with your current backup solution. According to CommVault, the statistics around backups and data restores reveal: • Only 57% of IT managers have a backup solution in place, of which 75% were not able to restore their data. • 81% of ransomware victims felt confident in their ability to restore completely from backups, but only 42% could restore their data fully. • Sixty percent of organizations shut down after a data loss disaster and the average cost of downtime is $250,000 per hour. Perhaps you’re all too familiar with these statistics and are wondering how to implement a quality backup solution that works for your budget and environment. Answer these questions and read on to determine the best backup solution for your environment.
How Much Am I Really Paying for Protection? Consider the true cost of backups and disaster recovery for your organization. You may be paying for hardware and software licensing, network hardware infrastructure, management costs, disaster recovery location, environment management and more. How much are you paying in staff to manage everything and training on the skills required for equipment maintenance? Are you paying for full-time use of expertise or technology that you only use part of the time? Can you put a cost on unreliable backups, slow backups and restores, low service levels, downtime or noncompliance?
NEC Solution Simplifies Backup Complexity – NEC/B&A Case Study:
If your IT environment keeps changing, includes multiple applications, legacy systems or other complex infrastructure, you’re already familiar with the cost of owning several different software and hardware licenses. Changes in public policy may require technology updates or backup reliability to maintain compliance with new regulations. Data loss, intrusion and cyber threats add another layer of complexity requiring continual management, monitoring and updates. You may also manage this environment on your own, in reactive mode and in silos, increasing the cost and inefficiency of your IT staff.
NEC Backup as a Service Reduces Administrative Tasks, Helping IT Departments Help Their Organizations
While considering the cost of adding a full-service disaster
recovery solution, consider how Backup as a Service creates a better IT employee
experience. By implementing a fully-managed and hosted system, NEC manages all
the data, licensing, network and infrastructure, mitigating the risk of data
loss and increasing your IT staff’s efficiency.
BaaS also adds to a better customer experience. Complex environments may require maintenance to ensure a fully compliant data center. With NEC’s UNIVERGE BLUE BaaS solution, your employees have data when they need it, without fail, in fully regulated data centers with fully compliant software.
Why Choose NEC for BaaS?
Regardless of your business size or the complexity of your
data and storage environment, NEC has a solution for you. NEC’s UNIVERGE BLUE BaaS
is a full-service backup infrastructure, fully managed and at a lower cost of
ownership. In fact, your organization will no longer be responsible for
maintaining the infrastructure or backups unless you choose to do so. UNIVERGE
BLUE BaaS also incorporates the cost of disaster recovery, creating a
cost-effective, secure solution. When
your business needs a data restore, NEC’s UNIVERGE BLUE BaaS is available at a
Built and optimized on NEC Storage
Reliable, managed backup and recovery available
Fully staffed network operations center to
manage the process
Daily or monthly performance and status reports
AEC 128-bit encryption for virtual servers,
physical servers or database applications
Personalized retention and recovery time
NEC will also offer a personal consultation with your
organization to accurately assess your current backup solution and determine if
a new one is needed.
NEC’s UNIVEGRE BLUE BaaS Deployment Options
With NEC, BaaS is available from self-service to fully
managed backup and disaster recovery services:
NEC appliance in your local data center (on and
off premise and fully managed): Your servers will be backed up to the appliance
and then sent to the off premises NEC cloud.
Your organization pays for the appliance and it can be self-managed or
fully managed by NEC.
Backup to the NEC cloud (fully hosted): Your
existing servers are directed to backup to NEC’s cloud over a secure link. Your
organization only pays for the space and services you need.
In a fully hosted system, NEC’s UNIVERGE BLUE BaaS solution delivers security and performance and is powered by industry-leading CommVault® backup software. The infrastructure is placed in highly secure and compliant IronMountain® data centers offering fully automated, cost-effective and easily scalable backup solutions. Network operations and restores are available 7x24x365. The system integrates with multiple applications and legacy systems including SAP, CRM systems and more. This scenario is best for complex storage and data environments such as healthcare, hospitality and education.
The on-premises appliance is built using the optimal NEC infrastructure platform to meet the requirement. This includes NEC’s HYDRAstor Physical and Virtual appliances, as well as NEC’s Storage Rich Servers configured with the appropriate software to easily handle the needs of SMB to enterprise businesses.
Is Your Backup Solution Slow or Outdated?
To protect your data, ensure a positive customer experience
and create a more efficient employee experience, it may be time to consider a
better backup solution. With enormous amounts of data that are changing at rapid
speed, tape backups could be outdated as quickly as a backup is finished.
Migrations, maintenance and unplanned downtime can disrupt production and
reduce the efficiency of your IT staff. Inconsistent and often incomplete
backups can cost your organization, including hurting the bottom line
NEC’s HYDRAstor, recognized as 2015’s Best of Interop in
Storage and with a Network Products Guide Gold Award in Storage Solutions, is
widely regarded as the most scalable and fastest dedupe appliance. NEC’s
powerful award-winning infrastructure and technology is available and
customizable for your IT environment.
Learn more at https://www.necam.com/Cloud/BaaS/ or schedule a no obligation consultation with an NEC backup expert to determine which solution fits your needs and budget. Just fill out the form below, and we will get back to you soon.
While ransomware attacks are certainly nothing new, a recent report indicates that such incidents have increased more than 360% year-over-year in the first half of 2019. In addition to businesses and individuals, more and more cyberattacks are targeting local governments in several states, including Maryland, Michigan, Florida, Indiana and the recent attacks on 23 Texas towns.
These attacks not only cause disruptions and inconvenience, but cost millions in recovery and restoration efforts, loss of revenue, decreased productivity and reduced levels of customer service. Ransomware and other cyberattacks will probably never be eliminated completely, but organizations can mitigate the negative effects of an attack and be prepared before one occurs.
Being Prepared Before an Attack
Here are a few recommended steps that businesses and other organizations should consider before and after an attack.
With the help of a security expert, conduct a “health check” on your systems to identify any vulnerabilities. Consider both external attacks as well as internal breaches (intentional or not).
Keep backup data off premise, both physically and logically away from production data.
Ensure that all systems used for backing up data have the latest software patches, follow protocols and can detect ransomware.
Reduce the complexity of having multiple systems by consolidating backup data from all systems—disaster recovery, applications and cloud systems.
Education and communication also play an important part in cyberattacks. Makes sure all end users are educated about security protocols, including not falling for spoofing attacks. If a ransomware or other attack does occur, communication with all stakeholders—employees, partners and customers—is a critical step. Mitigating anxiety and alleviating fear through ongoing communication help make things go more smoothly during the recovery process.
Once an attack occurs, acting quickly will be critical as well. Hire a professional with experience to help you make the right business decisions regarding recovery efforts based on the amount of time it will take, cost considerations and what losses are occurring.
Expertise in Data Backup and Recovery Solutions
NEC, with our experience and expertise in data backup, business continuity planning and recovery solutions, can be a powerful ally in mitigating risks prior to an attack and enabling faster recovery should an attack occur.
NEC delivers Backup as a Service (BaaS) by providing a suite of off-site data backup services. Our BaaS solutions range from ensuring that systems are up-to-date to providing secure targets, which can optionally move data to and from tape storage. Our staff is fully trained on a range of backup systems and can ensure that data is backed up locally and off-premise.
As the first technology infrastructure provider to join Iron Mountain’s Data Center Marketplace, we offer protection and accessibility through infrastructure built to our specifications and made available at Iron Mountain’s secure, compliant and energy efficient above-ground and underground data centers.
In order to optimally address a wide range of customer requirements, NEC offers a suite of BaaS deployment options:
Customers with data stored in public clouds, and with highly dispersed systems, often require a fully managed backup solution, with backups performed at the application and bare metal/VM level. Once notified of a ransomware attack, it’s important to scan backups to detect any malware (not just ransomware) so that the system will not be re-infected when restoring from backups prior to the incident. Examining ransomware-encrypted data upfront will help prevent overwriting old “clean” data inside the backup. NEC uses industry leading agents to isolate and not transfer ransomware-encrypted data from any client/server locations. This action is performed to ensure data integrity prior to storage and to alert customers of any intrusion.
NEC also provides physical and virtual backup appliances deployed on premise for customers with: a requirement for local storage; a large amount of servers or data and a need for a fully managed backup solution. Through this option, application and bare metal/VM-level backups are stored locally and analyzed for ransomware prior to deduplication, compression, encryption and secure transmission to NEC.
Other customers use their own backup software and have strict backup time windows that require the highest performance data backup ingestion. For them, NEC offers an upgraded BaaS Appliance using our HYDRAstor platform. This platform provides the highest ingestion and deduplication performance and delivers highly secure replication to NEC HYDRAstor systems located at Iron Mountain. NEC offers ransomware detection services based on the customer’s specific policies and landscape.
For customers that use their own backup software, but don’t require high performance, NEC offers the HYDRAstor Virtual Appliance (HSVA). The HSVA runs in a virtual machine and acts as a backup target for a customer’s own infrastructure. It deduplicates using localized NEC HYDRAstor technology before encrypting data for transfer to NEC HYDRAstor at Iron Mountain. NEC offers ransomware detection services based on the client’s specific policies and landscape.
Sometimes customers prefer to push data to tape using industry standards. NEC, in collaboration with Iron Mountain, offers tape restoration and long-term retention services for all the services listed above.
Providing Protection from Both Outside and Inside Threats
Dedicated NEC-based infrastructure is built according to best practices for redundancy and security. Ensuring that data backup systems and storage are off site reduces access to these critical systems by both hackers and insiders. For a reasonable monthly fee, NEC offers low total-cost-of-ownership BaaS that provides:
Cloud computing used to be the “wave of the future” but now small businesses and large enterprises alike are realizing the benefits. Instead of replacing aging infrastructure or making large purchases as the business grows, cloud services allows scalability and availability at a lower operating cost. Small businesses enjoy enterprise grade features and mobility with the use of cloud computing, allowing them to do more with less cost, less maintenance and a smaller staff. Large enterprises can grow exponentially, deploying large systems on a scalable platform that’s available when needed.
A cloud solution allows organizations to revolutionize how they deploy business applications, communicate and store data with greater flexibility and scale. Businesses that have previously managed their own infrastructure may be hesitant to subscribe to a public cloud model. A private cloud or a hybrid solution, may be a good alternative for those businesses looking to maintain control over security and expenses while offering the latest technologies.
Built on our award-winning IT infrastructure, NEC offers flexible solutions for organizations considering a private, trusted cloud or hybrid cloud solution.
Communicate Better with Unified Communications as a Service (UCaaS)
UCaaS, or Unified Communications as a Service, offers tools for businesses seeking to move communications, messaging, chat, video collaboration, contact centers and more into the cloud. UCaaS is customizable, allowing organizations of any size to scale up or down, depending on seasonal demand, so that businesses are only paying for what they’re using. Lower up-front costs, minimal maintenance and extensive mobility allows your IT staff to be proactive and efficient, anywhere and at any time.
NEC’s UNIVERGE BLUE Business Cloud Services delivers dynamic flexible UCaaS options, using public, private or a hybrid cloud, and can also leverage your current on-premises PBX investment. NEC’s cloud-based communications and collaboration solutions brings value and, if needed, improves upon the existing IT infrastructure.
UNIVERGE SV9100 BLUE
Straight out-of-the-box, UNIVERGE SV9100 BLUE delivers hybrid cloud communications for businesses wanting the ease and cost-effectiveness of a cloud solution while still maintaining an on-premises system. Reliable and secure, the SV9100 BLUE provides unified communications and mobility applications with a minimal investment.
NEC’s hosted telephony solution reduces the need for in-house maintenance by a telephony support team. Free up space in the data center and management costs for scalable features such as call recording, automated attendant, mobility and call transfers from a landline to a cell or a computer.
UNIVERGE BLUE SIP Trunking
Route calls over an IP network instead of traditional phone lines with NEC’s SIP Trunking. For businesses with multiple offices, SIP Trunking turns voice into an application, creating the appearance of a single location without the cost of extensive infrastructure.
UNIVERGE BLUE Contact Center as a Service (CCaaS)
Capitalize on customer interactions and let them engage with you on their terms, from anywhere, at any time by providing multiple avenues of communication through social media, SMS, webchat and more with NEC’s CCaaS. Customers speak to a real person, specifically selected to meet their needs through skills-based routing, while allowing high-priority clients to skip to the front of the line. Additionally, NEC’s CCaaS provides metrics and workforce management solutions to improve the effectiveness of your customer service team.
UNIVERGE BLUE Team Collaboration
Improve company-wide communication and collaboration with NEC’s UNIVERGE BLUE Team Collaboration. Enabling users to participate in private one-to-one, group, or company-wide conversations. Communications are streamlined and can follow users to whatever device they are using at the time.
Unified Threat Management
NEC’s Unified Threat Management monitors and manages threats between the local network and the local gateway. The appliance connects to the cloud for up-to-the-minute virus definition updates and can also be used for keyword filtering, URL filtering and notifications when a threat is detected.
UNIVERGE BLUE Video Collaboration
NEC’s UNIVERGE BLUE Video Collaboration delivers a reliable video hosting solution for businesses. Powered by Vidyo, this scalable communications solution offers 4K quality, multi-party conferencing, crystal clear picture and sound from any device and location at an affordable price.
Backup as a Service (BaaS)
In a sobering 2018 statistic, 60% of companies that lose their data will shut down within six months of the disaster. As cloud environments grow, the need to securely back up and manage data that is delivered in the cloud and not cloud-delivered has also grown. Considering the threat of natural disasters, power outages, cyberattacks and man-made errors, NEC offers powerful Backup as a Service (BaaS) solutions to mitigate the risk of data loss and save businesses money on the investment of backup infrastructure.
Built on NEC’s award-winning distributed grid storage platform, HYDRAstor®, placed in highly regulated, compliant and secure IronMountain® datacenters and using industry-leading Commvault® backup software, BaaS delivers powerful performance and security. Whether backing up between datacenters on site, straight to the cloud or in virtual or physical environments, organizations can expect cost-effective managed backup 7x24x365, advanced encryption, compliance and easy scalability.
NEC’s UNIVERGE BLUE Cloud Services allows your organization to grow and deliver a reliable and secure experience with minimal investment. Customize the solution that’s perfect for your organization. Contact an NEC Solutions Expert to learn more.
Free Strategic Consultation Let us assist you with your current business needs!
Fill out the form today and we will get back with you.