Be Prepared When Ransomware Attacks Strike

While ransomware attacks are certainly nothing new, a recent report indicates that such incidents have increased more than 360% year-over-year in the first half of 2019. In addition to businesses and individuals, more and more cyberattacks are targeting local governments in several states, including  Maryland, Michigan, Florida, Indiana and the recent attacks on 23 Texas towns.

These attacks not only cause disruptions and inconvenience, but cost millions in recovery and restoration efforts, loss of revenue, decreased productivity and reduced levels of customer service. Ransomware and other cyberattacks will probably never be eliminated completely, but organizations can mitigate the negative effects of an attack and be prepared before one occurs.

Being Prepared Before an Attack

Here are a few recommended steps that businesses and other organizations should consider before and after an attack.

  • With the help of a security expert, conduct a “health check” on your systems to identify any vulnerabilities. Consider both external attacks as well as internal breaches (intentional or not).
  • Keep backup data off premise, both physically and logically away from production data.
  • Ensure that all systems used for backing up data have the latest software patches, follow protocols and can detect ransomware.
  • Reduce the complexity of having multiple systems by consolidating backup data from all systems—disaster recovery, applications and cloud systems.

Education and communication also play an important part in cyberattacks. Makes sure all end users are educated about security protocols, including not falling for spoofing attacks. If a ransomware or other attack does occur, communication with all stakeholders—employees, partners and customers—is a critical step. Mitigating anxiety and alleviating fear through ongoing communication help make things go more smoothly during the recovery process.

Once an attack occurs, acting quickly will be critical as well. Hire a professional with experience to help you make the right business decisions regarding recovery efforts based on the amount of time it will take, cost considerations and what losses are occurring.

Expertise in Data Backup and Recovery Solutions

NEC, with our experience and expertise in data backup, business continuity planning and recovery solutions, can be a powerful ally in mitigating risks prior to an attack and enabling faster recovery should an attack occur.

NEC delivers Backup as a Service (BaaS) by providing a suite of off-site data backup services. Our BaaS solutions range from ensuring that systems are up-to-date to providing secure targets, which can optionally move data to and from tape storage. Our staff is fully trained on a range of backup systems and can ensure that data is backed up locally and off-premise.

As the first technology infrastructure provider to join Iron Mountain’s Data Center Marketplace, we offer protection and accessibility through infrastructure built to our specifications and made available at Iron Mountain’s secure, compliant and energy efficient above-ground and underground data centers.

In order to optimally address a wide range of customer requirements, NEC offers a suite of BaaS deployment options:

  • Customers with data stored in public clouds, and with highly dispersed systems, often require a fully managed backup solution, with backups performed at the application and bare metal/VM level. Once notified of a ransomware attack, it’s important to scan backups to detect any malware (not just ransomware) so that the system will not be re-infected when restoring from backups prior to the incident. Examining ransomware-encrypted data upfront will help prevent overwriting old “clean” data inside the backup. NEC uses industry leading agents to isolate and not transfer ransomware-encrypted data from any client/server locations. This action is performed to ensure data integrity prior to storage and to alert customers of any intrusion.
  • NEC also provides physical and virtual backup appliances deployed on premise for customers with: a requirement for local storage; a large amount of servers or data and a need for a fully managed backup solution. Through this option, application and bare metal/VM-level backups are stored locally and analyzed for ransomware prior to deduplication, compression, encryption and secure transmission to NEC.
  • Other customers use their own backup software and have strict backup time windows that require the highest performance data backup ingestion. For them, NEC offers an upgraded BaaS Appliance using our HYDRAstor platform. This platform provides the highest ingestion and deduplication performance and delivers highly secure replication to NEC HYDRAstor systems located at Iron Mountain. NEC offers ransomware detection services based on the customer’s specific policies and landscape.
  • For customers that use their own backup software, but don’t require high performance, NEC offers the HYDRAstor Virtual Appliance (HSVA). The HSVA runs in a virtual machine and acts as a backup target for a customer’s own infrastructure. It deduplicates using localized NEC HYDRAstor technology before encrypting data for transfer to NEC HYDRAstor at Iron Mountain. NEC offers ransomware detection services based on the client’s specific policies and landscape.
  • Sometimes customers prefer to push data to tape using industry standards. NEC, in collaboration with Iron Mountain, offers tape restoration and long-term retention services for all the services listed above.

Providing Protection from Both Outside and Inside Threats

Dedicated NEC-based infrastructure is built according to best practices for redundancy and security. Ensuring that data backup systems and storage are off site reduces access to these critical systems by both hackers and insiders. For a reasonable monthly fee, NEC offers low total-cost-of-ownership BaaS that provides:

  • Industry Leading Backup Agents
  • Secure off-site data storage
  • Disaster recovery for 24/7 business continuity
  • Value Added Services
  • On-Premise Appliance Options

For a complimentary Backup Assessment, fill out the form below.

Learn more about NEC’s back up, recovery and business continuity offerings and download the white paper.

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Create the Perfect Cloud Solution for your Organization

Cloud computing used to be the “wave of the future” but now small businesses and large enterprises alike are realizing the benefits. Instead of replacing aging infrastructure or making large purchases as the business grows, cloud services allows scalability and availability at a lower operating cost. Small businesses enjoy enterprise grade features and mobility with the use of cloud computing, allowing them to do more with less cost, less maintenance and a smaller staff. Large enterprises can grow exponentially, deploying large systems on a scalable platform that’s available when needed.

A cloud solution allows organizations to revolutionize how they deploy business applications, communicate and store data with greater flexibility and scale. Businesses that have previously managed their own infrastructure may be hesitant to subscribe to a public cloud model. A private cloud or a hybrid solution, may be a good alternative for those businesses looking to maintain control over security and expenses while offering the latest technologies.

Built on our award-winning IT infrastructure, NEC offers flexible solutions for organizations considering a private, trusted cloud or hybrid cloud solution.

Communicate Better with Unified Communications as a Service (UCaaS)

UCaaS, or Unified Communications as a Service, offers tools for businesses seeking to move communications, messaging, chat, video collaboration, contact centers and more into the cloud. UCaaS is customizable, allowing organizations of any size to scale up or down, depending on seasonal demand, so that businesses are only paying for what they’re using. Lower up-front costs, minimal maintenance and extensive mobility allows your IT staff to be proactive and efficient, anywhere and at any time.

NEC’s UNIVERGE BLUE Business Cloud Services delivers dynamic flexible UCaaS options, using public, private or a hybrid cloud, and can also leverage your current on-premises PBX investment. NEC’s cloud-based communications and collaboration solutions brings value and, if needed, improves upon the existing IT infrastructure.

UNIVERGE SV9100 BLUE

Straight out-of-the-box, UNIVERGE SV9100 BLUE delivers hybrid cloud communications for businesses wanting the ease and cost-effectiveness of a cloud solution while still maintaining an on-premises system. Reliable and secure, the SV9100 BLUE provides unified communications and mobility applications with a minimal investment.

Hosted Telephony

NEC’s hosted telephony solution reduces the need for in-house maintenance by a telephony support team. Free up space in the data center and management costs for scalable features such as call recording, automated attendant, mobility and call transfers from a landline to a cell or a computer.

UNIVERGE BLUE SIP Trunking

Route calls over an IP network instead of traditional phone lines with NEC’s SIP Trunking. For businesses with multiple offices, SIP Trunking turns voice into an application, creating the appearance of a single location without the cost of extensive infrastructure.

UNIVERGE BLUE Contact Center as a Service (CCaaS)

Capitalize on customer interactions and let them engage with you on their terms, from anywhere, at any time by providing multiple avenues of communication through social media, SMS, webchat and more with NEC’s CCaaS. Customers speak to a real person, specifically selected to meet their needs through skills-based routing, while allowing high-priority clients to skip to the front of the line. Additionally, NEC’s CCaaS provides metrics and workforce management solutions to improve the effectiveness of your customer service team.

UNIVERGE BLUE Team Collaboration

Improve company-wide communication and collaboration with NEC’s UNIVERGE BLUE Team Collaboration. Enabling users to participate in private one-to-one, group, or company-wide conversations. Communications are streamlined and can follow users to whatever device they are using at the time.

Unified Threat Management

NEC’s Unified Threat Management monitors and manages threats between the local network and the local gateway. The appliance connects to the cloud for up-to-the-minute virus definition updates and can also be used for keyword filtering, URL filtering and notifications when a threat is detected.

UNIVERGE BLUE Video Collaboration

NEC’s UNIVERGE BLUE Video Collaboration delivers a reliable video hosting solution for businesses. Powered by Vidyo, this scalable communications solution offers 4K quality, multi-party conferencing, crystal clear picture and sound from any device and location at an affordable price.

Backup as a Service (BaaS)

In a sobering 2018 statistic, 60% of companies that lose their data will shut down within six months of the disaster. As cloud environments grow, the need to securely back up and manage data that is delivered in the cloud and not cloud-delivered has also grown. Considering the threat of natural disasters, power outages, cyberattacks and man-made errors, NEC offers powerful Backup as a Service (BaaS) solutions to mitigate the risk of data loss and save businesses money on the investment of backup infrastructure.

Built on NEC’s award-winning distributed grid storage platform, HYDRAstor®, placed in highly regulated, compliant and secure IronMountain® datacenters and using industry-leading Commvault® backup software, BaaS delivers powerful performance and security. Whether backing up between datacenters on site, straight to the cloud or in virtual or physical environments, organizations can expect cost-effective managed backup 7x24x365, advanced encryption, compliance and easy scalability.

NEC’s UNIVERGE BLUE Cloud Services allows your organization to grow and deliver a reliable and secure experience with minimal investment. Customize the solution that’s perfect for your organization. Contact an NEC Solutions Expert to learn more.

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The 3 R’s In Disaster Preparedness

Few want to be ‘that person’ … the one whose phone rings first when some aspect of the organization’s critical infrastructure fails. Hoping for the best is all well and good. Even planning for the worst only goes so far. There are just too many variables in preventing unexpected outages to be totally failsafe. Yes, there are some situations that can be planned for. But the severity of even known concerns can mean the difference between a manageable and challenging scenario.

When disaster does strike, it is all about recovering to a state of normalcy quickly and minimizing any impact to the end user experience. This applies to almost every aspect in risk management, whether it be for a physical location or operational infrastructure.

Here at NEC, disaster preparedness can be broken down into 3 core competencies – otherwise known as the 3 R’s.

Resiliency

Resiliency
Fully redundant architecture that supports and runs in lockstep with mission critical infrastructure.

Information must be protected yet accessible before and after the restoration of essential services.

Our high availability infrastructure works to deliver a multi-tiered resilient environment that recovers quickly should disaster strike through the use of our Five9s Fault Tolerant servers, disaster recovery software and SAN and Scale-Out Grid Storage solutions.

Our Fault Tolerant servers and ExpressCluster® software are viable options for effective redundancy protection of physical security applications and possible hardware, software and site infrastructure failure.

Robustness

Robustness
Simplified environments based on stable, flexible foundations that elevate security and responsiveness.

To alleviate the risk of data loss and the expense of investing in backup management infrastructure, third-party hosting is a viable alternative while SDN solutions deliver greater oversight for companies interested in keeping control in-house.

NEC is uniquely positioned to deliver Backup-as-a-Service. As the first technology infrastructure provider to join Iron Mountain’s Data Center Marketplace, we can help protect and deliver accessibility of the data stores we host through Iron Mountain’s secure, compliant and energy efficient data centers in North Virginia (VA10) and West Pennsylvania (WPA1).

With so much depending on the network, our software defined networking software and switches can deliver granular, end-to-end network visibility and administrative insight from one central point to promote continuous supervision and greater operability.

Relevance

Relevance
Deliverables that best adapt to the needs of internal and external users through optimized experiences.

For optimum protection of those on-site and within related or nearby offices, emergency protocols can be a vital life line.

NEC’s highly accurate facial recognition technology provide better situational awareness through the use of identification matching software and video surveillance for greater on-site safety and more appropriate course of action.

Where large numbers of people must be reached quickly, our mass communications solutions can send voice, email and text messages or a combination of all so people stay informed and remain vigilant.

Check out NEC Retail solutions to learn more.

Our enterprise security solutions provide a comprehensive package of options that range from streamlining visitor handling, providing employees with a secure environment through physical and visual safeguards and helping to make your critical processes highly available.

Don’t wait for that next phone call or incidence. Let NEC provide a roadmap on critical IT, communications and on-site recovery that will help your organization’s preparedness in disaster recovery.

Get started today.