Delivering Superior Patient Engagement: NEC UNIVERGE BLUE Introduces Key EHR Integrations within UNIVERGE BLUE ENGAGE

NEC is excited to announce new integrations between UNIVERGE BLUE ENGAGE and the industry’s top EHR (electronic health records) platforms, including Epic, Cerner, and MEDITECH. These integrations empower healthcare providers to streamline patient communication and optimize employee workflows, allowing them to focus on providing superior care while giving patients better access to critical information.

Improved Patient Communication and Access to Information
One of the key benefits of UNIVERGE BLUE ENGAGE’s healthcare integrations is the improved patient-provider communication experience. By connecting ENGAGE with leading EHR platforms, healthcare professionals can access patient data and history in real-time during routine interactions. This means more personalized and informed patient conversations, resulting in better care outcomes and patient satisfaction.

Patients also gain easier access to their medical information, appointment scheduling, and test results. This enhanced accessibility fosters greater patient engagement and empowers individuals to actively participate in their own care.

Enhancing Efficiency and Workflow Automation
Healthcare professionals face numerous challenges daily, from managing patient inquiries to coordinating care across different departments. These new healthcare integrations help bridge the gap between ENGAGE and leading electronic healthcare records (EHRs) organizations, enabling seamless data exchange and workflow automation.

Through these integrations, time-consuming manual processes are automated, allowing healthcare providers to optimize their workflows for employees. The automation not only cuts costs, it also saves valuable time and reduces the risk of errors associated with manual data entry, ensuring accurate and up-to-date patient information across all platforms.

Ensuring HIPAA Compliance and Data Security
Security and compliance are of utmost importance in the healthcare industry. Fortunately, UNIVERGE BLUE ENGAGE adheres to strict data protection regulations and industry-best practices, ensuring that patient information remains secure and confidential throughout the communication process. Any integration with Epic, Cerner, or MEDITECH’s EHRs maintains stringent data security standards, facilitating seamless and protected data exchange between systems.

ENGAGE’s new healthcare integrations mark a significant step forward in NEC’s commitment to improving healthcare outcomes and patient experiences for all providers. To learn more about how UNIVERGE BLUE ENGAGE can transform any healthcare organization, visit our website or contact an authorized NEC representative directly.

Advancing Crime Analysis with NEC’s Integra-ID® Automated Biometric Identity Service

The global forensic technology market size is estimated at $5.5 billion USD in 2023, with a revenue forecast of $10.6 billion by 2030.[1]

Accuracy and speed are a must for forensic examiners, crime analysts and records and identification technicians.

NEC’s Integra-ID® Automated Biometric Identity Service (ABIS) contains a comprehensive range of tools for editing, selection, image enhancement, comparison and verification. The cloud-enabled, multi-service architecture supports multiple biometric modalities, such as fingerprints, palm prints, faces, irises and tattoos.

Download the Integra-ID data sheet to find out how to increase connectivity, interoperability, economy and efficiency for law enforcement and criminal investigations. Or connect with an NEC expert directly by filling out the form below.

Source:
1 “Forensic Technology Market Size, Share & Trends Analysis Report,” Grand View Research

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Solve Crime, Detect & Prevent Fraud with NeoFace® Reveal

The facial recognition market is predicted to experience a remarkable compound annual growth rate (CAGR) of 16.13% from 2023 to 2030. The market was worth $5.8 billion USD in 2022 and is expected to surpass $16.5 billion USD by 2030, according to Reports Insights Consulting.[1]

Facial recognition has become an essential technology for many government agencies to support criminal investigations and to detect and prevent fraud for government benefits and credentials.

For more than 32 years, NEC has been a leader in facial recognition technology. We’re proud to offer NeoFace® Reveal, an easy and effective facial recognition application providing law enforcement, crime laboratories, and civil applicant processing agencies the ability to recognize facial images (ranging from good to very poor quality) by performing either a one-to-many (1:N) search or one-to-one (1:1) match against a database of thousands to millions of database records. NeoFace Reveal is the software solution for questions of identity for identification, investigation and verification use cases.

The strength of NEC’s NeoFace technology lies in its tolerance of poor quality as well as demographic diversity, whether age, gender, or race. Highly compressed surveillance videos and facial images, previously of little or no value, are now usable, leading to higher rates of identification. NeoFace facial recognition technology has been extensively and repeatedly benchmark tested by NIST[2] since 2009 and consistently achieves a first place ranking regarding search accuracy within the biometric industry!

Download the NeoFace Reveal data sheet to discover advanced capabilities, including quick search, video face de-clustering, morphological analysis and more. Or connect with an NEC expert directly by filling out the form below.

 

Source:

  1. Facial Recognition Market Set For Significant Expansion,” – Reports Insights Consulting
  2. NIST Face Recognition Vendor Test (FRVT)” – Past & Ongoing FVRT Activities

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Digital Government Services Transformed with Digital Identity Services

Identity theft resulted in a staggering $56 billion in losses in 2020, according to the Federal Trade Commission.

Today, Decentralized Identity (DID) services have evolved into a disruptive technology redefining how we verify identities. This change in thinking, particularly within government services, offers a viable replacement for traditional identity verification methods with streamlined, secure alternatives.

Download our new thought leadership paper, Digital Government Services Transformed with Digital Identity Services, to learn why sharing trusted identity data across government and commercial ecosystems can dramatically enhance traditional identity verification and service efficiency.

NEC’s cloud-based Digital IDs are commercially focused and relevant for digital services. Leveraging DIDs that are highly interoperable with digital services and adding verified trusted identity data from government sources will enable a vibrant ecosystem for digital identities.

Download this paper to explore the latest innovations and why NEC is investing in DIDs. Or connect with an NEC expert directly by filling out the form below. Also, follow us on LinkedIn, www.linkedin.com/company/nec-corporation-of-america/ to keep us with our latest announcements.

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4 Steps To Take Now – If Not Ready For A Cloud Contact Center Just Yet

Moving to a cloud-based contact center is a significant decision. One that requires careful consideration and planning.

If you’re not prepared for such a change just yet, that’s fine. Stay on-premises. But there are things you should start doing now to elevate your on-prem capabilities and to ensure you’re ready for the cloud if or when the time comes.

  1. Conduct a thorough assessment of your existing infrastructure. With a comprehensive understanding of your current setup, you’ll have a firm grasp of what’s working and what’s not. From this you can prioritize a roadmap on how to improve your existing contact center performance and establish a clear path for future cloud adoption. Don’t have the resources or expertise? Keep reading. I have a solution for this.

  2. NETWORK CONNECTOptimize your on-prem contact center with a modernization strategy. By maximizing the capabilities of your current operations you can position your organization to deliver the best possible customer experiences, bridge service gaps and equip your agents and supervisors to be most responsive and productive. This – especially if you migrate to an omnichannel on-premises model like the one offered by NEC through its alliance with T-Metrics – will set a foundation for a smoother transition to the cloud when the time is right.

  3. Consider a hybrid approach by combining on-premises services with cloud alternatives. This will enable you to strategically leverage the benefits of the cloud selectively while maintaining control over your existing contact center experiences. This gradual introduction will better familiarize you with the capabilities and advantages cloud services offer and determine the best-fit solutions for your organization, its call agents and ultimately – and most importantly – your customers.

  4. Take advantage of third-party free assessment offers. They provide a unique opportunity for a fresh perspective, a deeper understanding of emerging technologies and alternative approaches to what already exists. It’s access to insight and expertise that might not be readily available in-house or go unnoticed during an internal evaluation. We offer such free assessments so reach out if interested.

While you may not be ready for the cloud at this moment, these steps will help ensure your contact center stays relevant. Plus keep it aligned with the needs of your business and the service expectations of your customers … while better preparing you for a cloud move if or when the time comes.


Whether on-premises, in the cloud or a prem-to-the-cloud experience, NEC can help. Learn about our full contact center capabilities.

Reach us directly at 1-844-NEC-SAVE or use the form below.