Leidos Rolls Out NEC Face Recognition at Alabama Army Post

Starting today, when drivers approach the gates of the secure Redstone Arsenal military base in Huntsville, AL., registered users will be able to pull up slowly, then pass right on through with virtually no stopping.

With the window rolled down, facial recognition technology will verify they are a registered user in the system and can access the probable future home of the U.S. Space Command.

The new access control system rolled out today, for more than 44,000 workers and guests who use the facility.

Special facial recognition lanes for single-occupancy vehicles, will be clearly marked and available to those who opt into Redstone’s automatic installation entry program in advance.

Once users are registered and authorized to use the facial recognition lanes to enter the base, they’ll be able to "buzz into" work, simply by approaching the gate at 3-5 mph with two car lengths between themselves and the vehicle in front, showing their face until the light turns green.

Redstone Arsenal is a key United States Army post, which serves as a critical military base for those across various government agencies including, the Department of Defense, Department of Justice, and NASA. 

Like most federal facilities of this type, Redstone houses some of the most sensitive information and materials, including the nation’s missile and rocket programs and technology. As many personnel already have secret-level clearances, access control ends up being a regular task they must perform several times per day.

The new biometrics system allows them to minimize the time-consuming checks and gives security personnel an added tool to verify identity with greater assurances. Guards will still be in the loop to perform visual checks and verify vehicle occupancy.

Implemented at Redstone by NEC’s prime partner, Leidos, NEC’s biometric face recognition technology is used by organizations worldwide to help prevent fraud, secure public safety, and improve customer experience across a vast range of industries. NEC’s product quality is highly tested and recognized far and wide. Independent testing from the U.S. National Institute of Standards and Technology repeatedly confirms NEC’s NeoFace recognition and matching capability as the world’s fastest and most accurate across all benchmarks and conditions, including on demographic differences like race and gender.

Test results from the recent Department of Homeland Security Biometric Technology Rally confirm that the system is able to achieve accuracy matching rates of 99.9 percent or higher.

The speed and reliability of facial recognition that NEC is known for comes from their ability to combine both real-time identification with verification and situation analysis resulting in faster decision making, preemptive security, and smoother delivery of services.

NEC is honored to leverage its technology to serve the hardworking servicemen and women who call Redstone Arsenal home. To read more about Redstone’s automatic installation entry program, you can visit Team Redstone’s Facebook page and follow them on Twitter @TeamRedstone.

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How Can a Visitor and Employee Management System Redefine Safety and Productivity as Your People Return to the Workplace?

In today’s security and highly health-conscious environment, businesses must offer a safe and comfortable experience for employees returning to work and visitors who will soon be entering on-site offices. In some areas, organizations are legally required to implement workplace policies to limit transmission of viruses to maintain healthy business operations and work environments.

While many businesses remain remote, those who decide to reopen do so with the health and safety of their staff and customers as their highest priority. Enabling contactless processes in your lobby can go a long way toward reducing the spread of infectious diseases and making your visitors and employees feel more comfortable as they enter your office building and check in.

NEC’s Robust Visitor and Employee Management System

NEC Front Desk Assistant (FDA) employee and visitor management system is an easy to use solution that manages the flow of on-site visitors and employees, from check-in to check-out, helping to create a safe and health-conscious environment for employees and visitors in your building.

Read on to learn how FDA is taking on a new role in safety and productivity at the workplace.

Thermal Scanning for Elevated Body Temperature

Many businesses are screening the temperature of employees and visitors to help detect and identify those that have fevers and may be sick – a high-contact and labor-intensive task. With Front Desk Assistant’s thermal tablet, this can now be automated, private and touch free.

FDA’s optional thermal tablets include a built-in thermal imaging camera to identify individuals with elevated temperatures. When the Front Desk Assistant application is loaded onto a thermal tablet, the application integrates with the tablet’s thermal imaging capabilities resulting in touch-free screening and temperature monitoring.

Pre-Registration

Allowing visitors to pre-register their visit helps prevent congestion of people in lobby areas, reduces unnecessary human interaction, and speeds up the overall check-in/out process for visitors and employees.

FDA offers pre-registration QR access codes for visitors, employees and other individuals who plan to enter your building. Visitor codes are valid for a single visit while employee and others can be set to never expire for touch-free single or repeat visits. Bulk invite preregistration can be sent to up to 500 people for large meetings and events.

Contactless Check-in and Check-Out

FDA utilizes NEC’s leading biometric facial recognition technology or QR codes along with thermal screening to provide safe, touchless and fast identification of employees, visitors, guests, patients and/or students entering an organization or event.

Those employees or visitors who have preregistered simply display their code or face to the tablet’s camera upon arriving at your building. Once the person is checked in, a notification is automatically sent to the person that they have come to meet with. Facial recognition and QR codes eliminate manual processes during check-in and out for a truly contactless check-in method.

Capacity Limits

Keeping track of how many individuals are in your facility is just as important as knowing who is in your facility. The Front Desk Assistant (FDA) allows you to input a maximum occupancy rate and keeps count of check-in activity. When the occupancy rate reaches the maximum number, alerts are immediately sent via Email and/or SMS. Additionally, at maximum occupancy no additional check-ins are permissible.

Activity Logs

Creating a more health-conscious environment in your organization includes defining the number of allowed individuals into the facility, capturing individuals’ temperatures, presenting company compliance agreements, tracking and monitoring access to a facility and keeping records of visitor’s and employees time spent on the premises. However, tracking all of these processes manually can be very time consuming and negatively affect your receptionist’s productivity.

NEC’s Front Desk Assistant records all visitor and employee entries and can easily be downloaded in a detailed report in Excel. This information is easily retrievable for occupancy compliance confirmation, employee management, and verification of visitor status. Easy to read dashboards delivers information instantly and accurately, helping to improve workplace productivity and safety.

Front Desk Assistant is the ideal solution for organizations with employees returning to the workplace that are committed to preventing the spread of COVID-19 and protecting the health and welfare of employees and visitors. With NEC’s Front Desk Assistant, you can offer peace of mind for your employees and visitors at your workplace.

If you would like more information about NEC’s Front Desk Assistant and how it can help your organization, reach out to your NEC representative today or visit NEC’s Front Desk Assistant website.

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MDCOM Discusses the UNIVERGE BLUE Partnership and Explains How Selling Cloud Services Benefits Business

Introducing UNIVERGE BLUE® Early Adopters Series – Where NEC Corporation of America (NEC) honors Channel Partners who were early adopters of UNIVERGE BLUE CLOUD SERVICES and are improving customer care, employee engagement, and business operations. Hear the stories of why our early adopters chose UNIVERGE BLUE for their customers.

MDCOM was first incorporated in 1979 and currently employs staff with over two centuries experience in business communications and technologies.

I recently met with Eric Lutz, President and CEO of MDCOM to discuss the partnership with NEC and his experience being an early adopter of the New Generation of UNIVERGE BLUE CLOUD SERVICES, which is NEC’s portfolio of cloud services.

MDCOM has a long and rich history of offering NEC’s on-premises communications platforms and systems including NEC’s UNIVERGE® SV9000 and the SL2100 Communications Systems. As a long-standing NEC Channel Partner, the decision to be an early adopter of the New Generation of UNIVERGE BLUE was an easy one. Eric explained, “Based on the level of attention we have received over the years and the success our business has seen from selling NEC’s hardware solutions, expanding our relationship with NEC was an easy decision – so we adopted UNIVERGE BLUE as soon as it was released – we came on right out of the gate”.

The Challenge

MDCOM had previously offered hosted telephony to their customers but realized that there were some significant disadvantages to the vendor they chose. Eric described, “The problem that we ran into is that there was way too much heavy lifting based off our infrastructure. We also noticed that we were gaining customers very easily, but we would lose those customers just as easily”. MDCOM wanted to own more of the customer relationship and maintain a strong and close bond with customers, like the way they do with their hardware customers. They wanted to do so without being overwhelmed with backend IT management and implementations.

The Solution: NEC’S UNIVERGE BLUE COUD SERVICES Partner Program

  1. The Ability to Choose a Revenue Model
    Eric appreciated the three options of partner models that NEC allowed him to choose from, but ultimately decided to go with the Revenue Share partner model which allows Channel Partners to stay involved with the customer and even set the sell prices for each customer. “As you know it doesn’t matter if you are selling hardware, software, or services, the technology industry is competitive, so you really have to be aware of your market and your price points. We’re able to adjust our price points based on the market demands with the Revenue Share Model. I think that is number 1 in terms of advantages,” Eric explained. By being able to adjust the margin on the monthly revenue, UNIVERGE BLUE has provided MDCOM’s sellers with more attractive margins and better commissions.
  2. Easily Integrated into all Business Environments
    Trying to integrate hardware into customer environments has become increasingly more complex and challenging. According to Eric, “When you talk about IP Communications and networking multiple systems, there is a great deal of complexity which forces you to continually upgrade your technician skills- but as much as you do- you are always turning the corner to a new issue”.

    After explaining some of the challenges MDCOM faced with being a hardware provider, Eric went on to highlight ease-of-use and simplified management that UNIVERGE BLUE has to offer. Eric expressed, “[UNIVERGE BLUE] CLOUD has been a breath of fresh air from the technical and implementation perspective. We now have insight down to the button level of a customer’s end points. We can control the users, passwords, automated attendants, time zones, and call recording. We log in from anywhere and we have insight into every single customer and user device, and we can make changes or add services for a customer at any time.”

  3. A Better Bond with Customers
    Eric compared the relationship that he now has with his UNIVERGE BLUE customers to the relationship that he has with his hardware customers. When you provide hardware to a customer, you are with them for a very long time due to the long lifespan of on-premises systems, NEC’s in particular. With UNIVERGE BLUE, MDCOM was able to maintain a strong bond with their customers, like the bond they have as a hardware provider. Being able to provide the first line of support and continue to manage the relationship with the customer has created a “stickier” long-term relationship with customers, according to Eric.
  4. Feature Capabilities and Easy Implementation
    Another aspect of UNIVERGE BLUE that has benefitted MDCOM and their customers is the ease of implementation when it comes to feature enhancements. With on-premises hardware, if a customer wanted to add a feature or update endpoints, the process could be highly labor intensive and expensive. With cloud services, Eric can simply go into the UNIVERGE BLUE management portal to add any specific feature to every endpoint in a customer location as well as scale up or down as needed. “That type of feature invigoration has really been a huge plus. The deployment could not have been simpler,” Eric said.

    MDCOM launched UNIVERGE BLUE in April 2020, during the height of the COVID-19 Pandemic lock downs. During this time, MDCOM did not have their normal complement of field technicians out on the road, but according to Eric, they were still able to deploy systems. “Phones were getting drop shipped to customer locations and it was very easy for them to plug in the instruments; we did everything in the back office. Being able to install over a dozen systems without having a technician cross a customer’s doorway was a huge benefit to us,” Eric explained.

  5. Quick and Painless Quoting
    With the BLUE quoting tool, the ability to provide a customer with a very professional looking proposal with accurate pricing is seamless according to Eric. Adding one-time services and/or monthly services is as easy as a click of a button. Once you create and confirm the quote, the tool will automatically send your customer proposal via e-doc, the customer signs the doc, which then allows the sales rep to immediately create and provision the account. “It’s just been one of the most seamless deployments that we’ve been able to be a part of,” according to Eric.

The Result

MDCOM has found that selling UNIVERGE BLUE is very easy. It’s robust feature and solution capabilities make NEC a one-stop-shop for fully integrated cloud services. “Customers appreciate having everything integrated into one single application. UNIVERGE BLUE has solved much of the application fatigue that customers are facing as they switch back from countless different applications daily”. In addition to this, “People know that NEC offers the most reliable and secure communications and IT solutions, they trust the name brand, and they trust that they will be taken care of with NEC’s UNIVERGE BLUE CLOUD SERVICES. When I walk into a customer account that has used NEC in the past, they are excited to have a conversation about NEC”. Overall, NEC’s UNIVERGE BLUE CLOUD SERVICES has allowed MDCOM to improve their revenue stream, expand their solution offering into customer accounts, and control their customer relationships.

“The UNIVERGE BLUE launch has been the best rollout that I have been a part of as an NEC partner for well over 10 years now. NEC’s UNIVERGE BLUE has been our easiest adoption of any new program, product, or solution by far.”
– Eric Lutz, President of MDCOM.

What Will the Future Bring for NEC UNIVERGE BLUE and MDCOM?

MDCOM will continue to sell UNVERGE BLUE CLOUD SERVICES while owning their customer relationship in addition to offering NEC’s on-premises portfolio as they adjust to a Monthly Recurring Revenue (MRR) model with cloud. MDCOM is excited to see what other features and solutions are released within the UNIVERGE BLUE CLOUD Portfolio down the road.

For more information on how you can become a UNIVERGE BLUE Channel Partner and begin realizing the unlimited benefits and high-margins that come with being a cloud provider, visit https://www.univergeblue.com/partners today. For any questions about the program or to meet with a UNIVERGE BLUE Partner Program Representative, submit your information to us and we will get back to you shortly.

UNIVERGE BLUE SV9500 PRIVATE CLOUD – A Hosted, Private Unified Communications Cloud Solution for Any Size Business

Over recent years, there has been a significant increase in the number of cloud-based services offered to businesses of all sizes within all industries. The flexibility of being able to access your business software from any location, and the scalability and cost-effectiveness of cloud services are the reasons for the high cloud adoption rates. For certain industries including government enterprises, traditional/non-traditional banks, hospitality, research centers and other mid-large sized organizations a standardized public cloud offering might not be ideal to satisfy unique business needs and requirements. A private cloud is ideal for those organizations with business-critical operations and seeking enhanced control and security over their IT Communications environment.

What is a Private Cloud?

A private cloud, also referred to as an internal or corporate cloud, is an on-demand solution accessed via the internet built exclusively for one business or organization. An organization who selects a private cloud model can choose to have their infrastructure hosted by a third-party service provider. In a private cloud, services and infrastructure are always maintained on a private network and all hardware/software is dedicated to one organization.

NEC’S UNIVERGE BLUE SV9500 PRIVATE CLOUD

With NEC’s UNIVERGE BLUE SV9500 PRIVATE CLOUD, organizations receive the benefits of both an on-premises and cloud-based communications solution without having to choose. NEC’s UNIVERGE BLUE SV9500 PRIVATE CLOUD Business / Hospitality offering is a complete turnkey, private communications solution hosted in secure and resilient cloud data centers. Organizations receive their own single, dedicated instance with ensured geographic redundancy making it easier to customize resources to meet specific IT requirements.

UNIVERGE BLUE SV9500 PRIVATE CLOUD allows fast provisioning of new applications and features and provides users with an unparalleled level of agility. Voice, Unified Messaging, and Unified Communications are fully integrated and includes a wide variety of customizable mobility apps and advanced contact center features to meet all business communications needs. By deploying a private cloud solution, organizations eliminate the burdens that come with developing, maintaining, powering, and securing their own IT infrastructure by reducing on-site equipment and allowing NEC to handle maintenance.

Benefits of NEC’S UNIVERGE BLUE SV9500 PRIVATE CLOUD Unified Communications Include:

  • Enhanced mobile presence and UC features
  • Instant Messaging between colleagues or group chats
  • Ability to set contact rules and view presence and status change
  • Complete call control with IP, TDM, and SIP options
  • Seamless call transferring between devices and single-number reach
  • Supports Microsoft® Exchange and Office 365® (fully integrated calendars)
  • Enterprise-grade voicemail and unified messaging platform
  • Record of communications history updated with call information
  • One number, one voicemail, one complete call history

With the reputation for reliability and security that the UNIVERGE SV9500 offers, paired with NEC’s UNIVERGE BLUE CLOUD SERVICES, UNIVERGE BLUE SV9500 PRIVATE CLOUD is ideal for medium to large-sized enterprises wanting the ease and cost-effectiveness of a cloud solution while maintaining the security and privacy they get with an on-premises system.

The Best of Both Worlds

While the choices of unified communication solutions in the marketplace are vast, the available options for a dynamic and comprehensive delivery model are limited. It is essential to choose a solution that offers you the flexibility to customize around your workforce needs and provides your business with the agility it requires to adapt to ever-changing customer demands. With NEC’s UNIVERGE BLUE SV9500 PRIVATE CLOUD solution, enterprises can implement their unified communications system the way that best fits their business and industry needs while always keeping teams and customers connected and allowing employees to focus on their core business instead of hardware maintenance.

Whether you choose a hosted on-premises-based system, fully hosted in the cloud, or hybrid system, UNIVERGE BLUE SV9500 PRIVATE CLOUD is an opportunity to switch from a capital expense (CAPEX) model to an operating expense (OPEX) one, eliminating the need for a large upfront investment. Pay only for the capacity you need with a single monthly bill for system hardware, phones, and phone services plus SIP Trunking with UNIVERGE BLUE SV9500 PRIVATE CLOUD.

If you are interested in a private cloud solution for your organization, reach out to your NEC representative today or visit NEC’s website! For more information on NEC’S UNIVERGE BLUE Public Cloud offering, visit www.univergeblue.com.

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2020 Disruptions Propel NEC’s Digital Transformations

NEC’s 2020 Innovations Increase Safety, Business Continuity and Digital Transformations

Challenging and chaotic are choice words to describe 2020. But during the healthcare crisis and weather emergencies, everyday heroes emerged.

We applaud the frontline workers, healthcare providers and first responders. We also recognize IT and telecommunications professionals, network administrators and data managers who supported critical technology infrastructures.

The immense disruptions in 2020 propelled innovations in the way we live and work. While NEC is continuously advancing in the areas of communications, security, collaboration platforms and customer experience, we redoubled our efforts last year.

Safer, secure contactless touchpoints
As we move forward, public health and safety remain top priorities. For individuals and organizations, technologies that support both frictionless access and social distancing measures are now more important than ever.

That’s the reason we prioritized development of “touchless” touchpoints to reduce the spread of infectious diseases. Our revolutionary approach to Digital Transformation (DX), NEC I:Delight, includes an advanced, secure and scalable platform to support contactless, yet robust customer experiences.

Although we began our journey toward touchless technology long before the current crisis, the COVID-19 pandemic reinforces our commitment to continue advancing our biometric and AI solutions for aviation, immigration, retail and hospitality industries, healthcare, education and more.

Screening travelers to ensure health and security
A highlight of 2020 is the Hawaii Department of Transportation selecting an NEC-led team for deployment of a thermal screening solution at all five state-run airports.

NEC NeoFace® Thermal Express leverages thermal sensing and facial recognition technologies to detect elevated body temperature (EBT) and alert screeners to anyone with a temperature of 100.4 or greater.

In addition, we introduced a partnership with SITA, a global provider of IT and communications infrastructure for 80% of the world’s airports. NEC’s Advanced Identity Matcher – Edge Source (AIM-ES) technology uses the most accurate face matching algorithms as validated by the National Institute of Standards and Technology (NIST).

In combination with our NeoFace algorithm, we deliver an all-in-one solution capable of creating recognition galleries and templates as well as providing identity matching and scoring. It easily integrates with the SITA Smart Path whole-journey identity management solution, which creates a specialized application for airport travelers. Because NEC’s I:Delight uses an individual’s unique ID, it is more secure than other online money transfer services.

New generation cloud communications and collaborations
The way businesses work has changed. Corporations must be flexible and ready to adapt to teleworking at a moment’s notice.

For 120 years, NEC has pioneered Information and Communications Technologies, including Smart Enterprise cloud computing and Unified Communications as a Service (UCaaS). As the current global market share leader in on-premises business phone systems, we were pleased to announce a global partnership with Intermedia, a leading provider of cloud-based communications solutions.

Our collaborations with Intermedia launched a new generation of our UNIVERGE BLUE® cloud communications portfolio. The new UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE solutions are reliable and easy to deploy, while remaining highly scalable and extremely cost-effective.

In addition to advancing business continuity, more employees will be able to work safely from home while increasing their productivity. The new UNIVERGE BLUE is also easy for channel partners to sell, install and support.

Resellers, check out 8 Great Reasons to Become a UNVERGE BLUE Channel Partner.

Reduce telecommunications costs
With the surge in network connectivity requirements, businesses are looking for ways to control costs while maintaining reliability and security.

We launched Network Connect to help cut enterprise telecommunications costs up to 30% or more annually. The intelligent call routing solution uses AI and machine learning to establish the most optimal call path from hundreds of global carriers.

You don’t need to invest in additional infrastructure or change anything about your business operations. NEC’s Network Connect is the first call-routing solution that gives enterprise access to the wholesale telecom market.

NEC Visionary Week
Another area that we reimagined in 2020 is NEC’s iEXPO. NEC Visionary Week was a virtual event packed with powerful insights to fuel future decisions. Featuring global problem solvers and tech influencers, the agenda included ideas for conquering COVID-19 and carving out a new normal, harnessing AI, 5G and digital transformations to improve economies, business operations and our societies.

If you missed Visionary Week in December, you can still watch the enlightening content on-demand until January 30th. Click here to sign-up now.

As we look forward to 2021 and beyond, we thank you for your partnership. Our commitment to innovations, digital transformation, safety, security and business continuity remains steadfast. Working together, we can build greater agility and resilience in enterprise systems to create a healthier future. Happy New Year!

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