Personalizing the Customer Experience at Sea with Advanced Recognition Systems

According to the Cruise Lines International Association 2018 Cruise Industry Outlook (CLIA), 27.2 million passengers are expected to cruise with 27 new ocean, river and specialty ships to launch this year. 2018 is also the year that CLIA predicts a rise in traveler-friendly technology to enhance their customers’ travel experiences. The question on the minds

Latest Moves in UC Landscape Reinforce Need for Customer Choice

Market disruptors are commonplace in the unified communications (UC) industry, particularly over the past decade. We’ve seen the advent of BYOD, demand for more mobility, a plethora of new apps, better efficiencies through integrated technology, as well as an ever-increasing movement to the cloud. The industry is evolving due to consolidations, mergers and acquisitions and

Keeping Your Cool When Severe Weather Hits

Extreme weather events have caused massive destruction across North America in recent months. In early 2018, the eastern part of the U.S. experienced a “bomb cyclone” consisting of severe cold temperatures, massive amounts of snow and lots of misery. Last summer and early fall, the Gulf Coast and Caribbean were hard hit by hurricanes during

UC M&A Activity Further Validates NEC’s Smart Enterprise Strategy

Seems like every time I read about what’s happening in the marketplace, I learn that there’s another merger or buy-out happening in the enterprise communications space. Mitel announced recently it is acquiring rival ShoreTel, reportedly to accelerate its “move-to-the-cloud” strategy. This acquisition, along with other recent moves by Avaya and Toshiba, only reinforces my belief

Diving Deep: How Advantages of Infrastructure as a Service Solutions Spread through the Enterprise

As cloud computing has rapidly become mainstream, more and more companies understand the value that it brings to their organizations overall. Even the most cautious and conservative of companies are turning toward cloud computing, particularly private clouds, which address potential security risks, lack of control issues, and offer an alternative to the public cloud. Private