How Can a Visitor and Employee Management System Redefine Safety and Productivity as Your People Return to the Workplace?

In today’s security and highly health-conscious environment, businesses must offer a safe and comfortable experience for employees returning to work and visitors who will soon be entering on-site offices. In some areas, organizations are legally required to implement workplace policies to limit transmission of viruses to maintain healthy business operations and work environments.

While many businesses remain remote, those who decide to reopen do so with the health and safety of their staff and customers as their highest priority. Enabling contactless processes in your lobby can go a long way toward reducing the spread of infectious diseases and making your visitors and employees feel more comfortable as they enter your office building and check in.

NEC’s Robust Visitor and Employee Management System

NEC Front Desk Assistant (FDA) employee and visitor management system is an easy to use solution that manages the flow of on-site visitors and employees, from check-in to check-out, helping to create a safe and health-conscious environment for employees and visitors in your building.

Read on to learn how FDA is taking on a new role in safety and productivity at the workplace.

Thermal Scanning for Elevated Body Temperature

Many businesses are screening the temperature of employees and visitors to help detect and identify those that have fevers and may be sick – a high-contact and labor-intensive task. With Front Desk Assistant’s thermal tablet, this can now be automated, private and touch free.

FDA’s optional thermal tablets include a built-in thermal imaging camera to identify individuals with elevated temperatures. When the Front Desk Assistant application is loaded onto a thermal tablet, the application integrates with the tablet’s thermal imaging capabilities resulting in touch-free screening and temperature monitoring.

Pre-Registration

Allowing visitors to pre-register their visit helps prevent congestion of people in lobby areas, reduces unnecessary human interaction, and speeds up the overall check-in/out process for visitors and employees.

FDA offers pre-registration QR access codes for visitors, employees and other individuals who plan to enter your building. Visitor codes are valid for a single visit while employee and others can be set to never expire for touch-free single or repeat visits. Bulk invite preregistration can be sent to up to 500 people for large meetings and events.

Contactless Check-in and Check-Out

FDA utilizes NEC’s leading biometric facial recognition technology or QR codes along with thermal screening to provide safe, touchless and fast identification of employees, visitors, guests, patients and/or students entering an organization or event.

Those employees or visitors who have preregistered simply display their code or face to the tablet’s camera upon arriving at your building. Once the person is checked in, a notification is automatically sent to the person that they have come to meet with. Facial recognition and QR codes eliminate manual processes during check-in and out for a truly contactless check-in method.

Capacity Limits

Keeping track of how many individuals are in your facility is just as important as knowing who is in your facility. The Front Desk Assistant (FDA) allows you to input a maximum occupancy rate and keeps count of check-in activity. When the occupancy rate reaches the maximum number, alerts are immediately sent via Email and/or SMS. Additionally, at maximum occupancy no additional check-ins are permissible.

Activity Logs

Creating a more health-conscious environment in your organization includes defining the number of allowed individuals into the facility, capturing individuals’ temperatures, presenting company compliance agreements, tracking and monitoring access to a facility and keeping records of visitor’s and employees time spent on the premises. However, tracking all of these processes manually can be very time consuming and negatively affect your receptionist’s productivity.

NEC’s Front Desk Assistant records all visitor and employee entries and can easily be downloaded in a detailed report in Excel. This information is easily retrievable for occupancy compliance confirmation, employee management, and verification of visitor status. Easy to read dashboards delivers information instantly and accurately, helping to improve workplace productivity and safety.

Front Desk Assistant is the ideal solution for organizations with employees returning to the workplace that are committed to preventing the spread of COVID-19 and protecting the health and welfare of employees and visitors. With NEC’s Front Desk Assistant, you can offer peace of mind for your employees and visitors at your workplace.

If you would like more information about NEC’s Front Desk Assistant and how it can help your organization, reach out to your NEC representative today or visit NEC’s Front Desk Assistant website.

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MDCOM Discusses the UNIVERGE BLUE Partnership and Explains How Selling Cloud Services Benefits Business

Introducing UNIVERGE BLUE® Early Adopters Series – Where NEC Corporation of America (NEC) honors Channel Partners who were early adopters of UNIVERGE BLUE CLOUD SERVICES and are improving customer care, employee engagement, and business operations. Hear the stories of why our early adopters chose UNIVERGE BLUE for their customers.

MDCOM was first incorporated in 1979 and currently employs staff with over two centuries experience in business communications and technologies.

I recently met with Eric Lutz, President and CEO of MDCOM to discuss the partnership with NEC and his experience being an early adopter of the New Generation of UNIVERGE BLUE CLOUD SERVICES, which is NEC’s portfolio of cloud services.

MDCOM has a long and rich history of offering NEC’s on-premises communications platforms and systems including NEC’s UNIVERGE® SV9000 and the SL2100 Communications Systems. As a long-standing NEC Channel Partner, the decision to be an early adopter of the New Generation of UNIVERGE BLUE was an easy one. Eric explained, “Based on the level of attention we have received over the years and the success our business has seen from selling NEC’s hardware solutions, expanding our relationship with NEC was an easy decision – so we adopted UNIVERGE BLUE as soon as it was released – we came on right out of the gate”.

The Challenge

MDCOM had previously offered hosted telephony to their customers but realized that there were some significant disadvantages to the vendor they chose. Eric described, “The problem that we ran into is that there was way too much heavy lifting based off our infrastructure. We also noticed that we were gaining customers very easily, but we would lose those customers just as easily”. MDCOM wanted to own more of the customer relationship and maintain a strong and close bond with customers, like the way they do with their hardware customers. They wanted to do so without being overwhelmed with backend IT management and implementations.

The Solution: NEC’S UNIVERGE BLUE COUD SERVICES Partner Program

  1. The Ability to Choose a Revenue Model
    Eric appreciated the three options of partner models that NEC allowed him to choose from, but ultimately decided to go with the Revenue Share partner model which allows Channel Partners to stay involved with the customer and even set the sell prices for each customer. “As you know it doesn’t matter if you are selling hardware, software, or services, the technology industry is competitive, so you really have to be aware of your market and your price points. We’re able to adjust our price points based on the market demands with the Revenue Share Model. I think that is number 1 in terms of advantages,” Eric explained. By being able to adjust the margin on the monthly revenue, UNIVERGE BLUE has provided MDCOM’s sellers with more attractive margins and better commissions.
  2. Easily Integrated into all Business Environments
    Trying to integrate hardware into customer environments has become increasingly more complex and challenging. According to Eric, “When you talk about IP Communications and networking multiple systems, there is a great deal of complexity which forces you to continually upgrade your technician skills- but as much as you do- you are always turning the corner to a new issue”.

    After explaining some of the challenges MDCOM faced with being a hardware provider, Eric went on to highlight ease-of-use and simplified management that UNIVERGE BLUE has to offer. Eric expressed, “[UNIVERGE BLUE] CLOUD has been a breath of fresh air from the technical and implementation perspective. We now have insight down to the button level of a customer’s end points. We can control the users, passwords, automated attendants, time zones, and call recording. We log in from anywhere and we have insight into every single customer and user device, and we can make changes or add services for a customer at any time.”

  3. A Better Bond with Customers
    Eric compared the relationship that he now has with his UNIVERGE BLUE customers to the relationship that he has with his hardware customers. When you provide hardware to a customer, you are with them for a very long time due to the long lifespan of on-premises systems, NEC’s in particular. With UNIVERGE BLUE, MDCOM was able to maintain a strong bond with their customers, like the bond they have as a hardware provider. Being able to provide the first line of support and continue to manage the relationship with the customer has created a “stickier” long-term relationship with customers, according to Eric.
  4. Feature Capabilities and Easy Implementation
    Another aspect of UNIVERGE BLUE that has benefitted MDCOM and their customers is the ease of implementation when it comes to feature enhancements. With on-premises hardware, if a customer wanted to add a feature or update endpoints, the process could be highly labor intensive and expensive. With cloud services, Eric can simply go into the UNIVERGE BLUE management portal to add any specific feature to every endpoint in a customer location as well as scale up or down as needed. “That type of feature invigoration has really been a huge plus. The deployment could not have been simpler,” Eric said.

    MDCOM launched UNIVERGE BLUE in April 2020, during the height of the COVID-19 Pandemic lock downs. During this time, MDCOM did not have their normal complement of field technicians out on the road, but according to Eric, they were still able to deploy systems. “Phones were getting drop shipped to customer locations and it was very easy for them to plug in the instruments; we did everything in the back office. Being able to install over a dozen systems without having a technician cross a customer’s doorway was a huge benefit to us,” Eric explained.

  5. Quick and Painless Quoting
    With the BLUE quoting tool, the ability to provide a customer with a very professional looking proposal with accurate pricing is seamless according to Eric. Adding one-time services and/or monthly services is as easy as a click of a button. Once you create and confirm the quote, the tool will automatically send your customer proposal via e-doc, the customer signs the doc, which then allows the sales rep to immediately create and provision the account. “It’s just been one of the most seamless deployments that we’ve been able to be a part of,” according to Eric.

The Result

MDCOM has found that selling UNIVERGE BLUE is very easy. It’s robust feature and solution capabilities make NEC a one-stop-shop for fully integrated cloud services. “Customers appreciate having everything integrated into one single application. UNIVERGE BLUE has solved much of the application fatigue that customers are facing as they switch back from countless different applications daily”. In addition to this, “People know that NEC offers the most reliable and secure communications and IT solutions, they trust the name brand, and they trust that they will be taken care of with NEC’s UNIVERGE BLUE CLOUD SERVICES. When I walk into a customer account that has used NEC in the past, they are excited to have a conversation about NEC”. Overall, NEC’s UNIVERGE BLUE CLOUD SERVICES has allowed MDCOM to improve their revenue stream, expand their solution offering into customer accounts, and control their customer relationships.

“The UNIVERGE BLUE launch has been the best rollout that I have been a part of as an NEC partner for well over 10 years now. NEC’s UNIVERGE BLUE has been our easiest adoption of any new program, product, or solution by far.”
– Eric Lutz, President of MDCOM.

What Will the Future Bring for NEC UNIVERGE BLUE and MDCOM?

MDCOM will continue to sell UNVERGE BLUE CLOUD SERVICES while owning their customer relationship in addition to offering NEC’s on-premises portfolio as they adjust to a Monthly Recurring Revenue (MRR) model with cloud. MDCOM is excited to see what other features and solutions are released within the UNIVERGE BLUE CLOUD Portfolio down the road.

For more information on how you can become a UNIVERGE BLUE Channel Partner and begin realizing the unlimited benefits and high-margins that come with being a cloud provider, visit https://www.univergeblue.com/partners today. For any questions about the program or to meet with a UNIVERGE BLUE Partner Program Representative, submit your information to us and we will get back to you shortly.

UNIVERGE BLUE SV9500 PRIVATE CLOUD – A Hosted, Private Unified Communications Cloud Solution for Any Size Business

Over recent years, there has been a significant increase in the number of cloud-based services offered to businesses of all sizes within all industries. The flexibility of being able to access your business software from any location, and the scalability and cost-effectiveness of cloud services are the reasons for the high cloud adoption rates. For certain industries including government enterprises, traditional/non-traditional banks, hospitality, research centers and other mid-large sized organizations a standardized public cloud offering might not be ideal to satisfy unique business needs and requirements. A private cloud is ideal for those organizations with business-critical operations and seeking enhanced control and security over their IT Communications environment.

What is a Private Cloud?

A private cloud, also referred to as an internal or corporate cloud, is an on-demand solution accessed via the internet built exclusively for one business or organization. An organization who selects a private cloud model can choose to have their infrastructure hosted by a third-party service provider. In a private cloud, services and infrastructure are always maintained on a private network and all hardware/software is dedicated to one organization.

NEC’S UNIVERGE BLUE SV9500 PRIVATE CLOUD

With NEC’s UNIVERGE BLUE SV9500 PRIVATE CLOUD, organizations receive the benefits of both an on-premises and cloud-based communications solution without having to choose. NEC’s UNIVERGE BLUE SV9500 PRIVATE CLOUD Business / Hospitality offering is a complete turnkey, private communications solution hosted in secure and resilient cloud data centers. Organizations receive their own single, dedicated instance with ensured geographic redundancy making it easier to customize resources to meet specific IT requirements.

UNIVERGE BLUE SV9500 PRIVATE CLOUD allows fast provisioning of new applications and features and provides users with an unparalleled level of agility. Voice, Unified Messaging, and Unified Communications are fully integrated and includes a wide variety of customizable mobility apps and advanced contact center features to meet all business communications needs. By deploying a private cloud solution, organizations eliminate the burdens that come with developing, maintaining, powering, and securing their own IT infrastructure by reducing on-site equipment and allowing NEC to handle maintenance.

Benefits of NEC’S UNIVERGE BLUE SV9500 PRIVATE CLOUD Unified Communications Include:

  • Enhanced mobile presence and UC features
  • Instant Messaging between colleagues or group chats
  • Ability to set contact rules and view presence and status change
  • Complete call control with IP, TDM, and SIP options
  • Seamless call transferring between devices and single-number reach
  • Supports Microsoft® Exchange and Office 365® (fully integrated calendars)
  • Enterprise-grade voicemail and unified messaging platform
  • Record of communications history updated with call information
  • One number, one voicemail, one complete call history

With the reputation for reliability and security that the UNIVERGE SV9500 offers, paired with NEC’s UNIVERGE BLUE CLOUD SERVICES, UNIVERGE BLUE SV9500 PRIVATE CLOUD is ideal for medium to large-sized enterprises wanting the ease and cost-effectiveness of a cloud solution while maintaining the security and privacy they get with an on-premises system.

The Best of Both Worlds

While the choices of unified communication solutions in the marketplace are vast, the available options for a dynamic and comprehensive delivery model are limited. It is essential to choose a solution that offers you the flexibility to customize around your workforce needs and provides your business with the agility it requires to adapt to ever-changing customer demands. With NEC’s UNIVERGE BLUE SV9500 PRIVATE CLOUD solution, enterprises can implement their unified communications system the way that best fits their business and industry needs while always keeping teams and customers connected and allowing employees to focus on their core business instead of hardware maintenance.

Whether you choose a hosted on-premises-based system, fully hosted in the cloud, or hybrid system, UNIVERGE BLUE SV9500 PRIVATE CLOUD is an opportunity to switch from a capital expense (CAPEX) model to an operating expense (OPEX) one, eliminating the need for a large upfront investment. Pay only for the capacity you need with a single monthly bill for system hardware, phones, and phone services plus SIP Trunking with UNIVERGE BLUE SV9500 PRIVATE CLOUD.

If you are interested in a private cloud solution for your organization, reach out to your NEC representative today or visit NEC’s website! For more information on NEC’S UNIVERGE BLUE Public Cloud offering, visit www.univergeblue.com.

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Calling All Resellers: 8 Great Reasons to Become a UNIVERGE BLUE® Channel Partner

Earlier this year, NEC introduced the new generation UNIVERGE BLUE® cloud unified communications, collaboration, and contact center portfolio for our Channel Partners in the US and Canada. As a company that has always prided itself on building strong relationships with our channel partner community and delivering true innovation, the launch of UNIVERGE BLUE was an exciting move to deepen our roots in the cloud market and provide new revenue streams for our channel partner community.

There has never been a better time to become a UNIVERGE BLUE Channel Partner. For starters, the demand for flexible, adaptable Unified Communication as a Service (UCaaS), web based Collaboration, and Contact Center as a Service (CCaaS) is stronger than ever. NEC’s award-winning UNIVERGE BLUE features a full suite of cloud services ranging from integrated phone system, video conferencing and collaboration, webinar, chat, file sharing, and omni-channel contact center to backup & disaster recovery.

In addition, NEC recognizes that a successful partnership needs to positively impact our channel partner’s bottom line. NEC’s unique, award-winning channel partner model is designed to enhance our channel partners’ profitability and provide enough flexibility to win against your competitors.

Here are 8 great reasons to become an NEC UNIVERGE BLUE Channel Partner today:

  1. On-premise, cloud, or hybrid – the choice is yours. NEC is committed to providing the best solutions for our end users and channel partner resellers. With on-premise, cloud, or hybrid solutions, we make sure it is always the best fit for our channel partners and their customers.
  2. Your success is our success. NEC provides channel partners with a dedicated UNIVERGE BLUE team whose sole purpose is to seek out opportunities to pass along to you. NEC’s large on-premises customer base provides a ready-made market for transition to UNIVERGE BLUE.
  3. Choose the partner business model that works for you. With three different go-to-market models (Customer Ownership, Revenue Share, and Agency), UNIVERGE BLUE channel partners can choose the model that fits best for their business. Unlike other vendors, you can choose to control your branding, your billing, and your pricing. You can maintain ownership of your customers.
  4. Own your relationships, maximize your profits and increase the value of your business: By owning the customer relationship, you create real business value (5x) over getting commissions alone. By building a monthly recurring revenue stream, while owning the customer relationship, the value of your revenues could increase by up to 30x over an on-premise model.
  5. Gain access to one of the broadest cloud services platforms globally. With over 10 cloud service offerings, UNIVERGE BLUE is a simple, reliable, and cost-effective solution. In addition to UCaaS, UNIVERGE BLUE offers CCaaS, BaaS, UCaaS with file sync, chat, video collaboration, webinar, CRM integrations, BACKUP & RECOVER as a service, and more.
  6. Ensure your customers are safe and secure: NEC provides transparent, up-to-date information on network operations, security, privacy, and compliance. Our 99.999% uptime guaranteed SLA offers a 100X better uptime commitment than most other providers.
  7. NEC makes it easy – from quote to cash. NEC’s specialized, cloud and vertical industry subject-matter experts actively assist channel partners across the entire customer lifecycle: marketing, sales, support, deployment, integrations, migration, + more.
  8. When you partner with NEC, we have your back. As a trusted global technology leader, NEC Channel Partners have access to our expertise and world-class technology solutions. Our channel partners’ success is always our priority – NEC works for you.

NEC’s UNIVERGE BLUE® CLOUD SERVICES are tailor-made for Channel Partners to sell, install, and support. UNIVERGE BLUE was designed from the ground up with input from Channel Partners and with the goal of making it easy for Channel Partners to sell cloud services and become more profitable.

With UNIVERGE BLUE our channel partners can control their prices, own their customer relationships, and maximize their recurring revenue. To learn more about becoming a NEC UNIVERGE BLUE Channel Partner, visit https://www.univergeblue.com/partners.

Star Alliance Biometrics streamlines boarding process with NEC I:Delight identity management platform

Star Alliance Biometrics launched last month, giving loyalty customers of the world’s largest global airline alliance a quicker, cleaner path through airports in Frankfurt and Munich, Germany. Lufthansa and SWISS International are the first airlines to implement Star Alliance Biometrics. In time, Star Alliance plans to make the service available to all 26 of its member airlines. NEC is proud to be the technology partner powering the new service with the NEC I:Delight identity platform software.

Star Alliance has a strong reputation for innovation in the airline industry. Upholding its commitment to listen to customer expectations and elevate the customer experience with cutting-edge solutions, Star Alliance decided two years ago to leverage NEC’s biometric and identity management platform to accelerate airport processes and alleviate bottlenecks.

That forward-thinking objective positioned Star Alliance as a problem-solving leader during the current pandemic, to use contactless biometrics to create hygienic, touchless checkpoints. Travelers who opt-in to use the Star Alliance Biometrics service simply check-in at each kiosk with a selfie rather than handling physical documents face-to-face with airport personnel.

As Star Alliance CEO Jeffrey Goh recently stated in a joint press release with Lufthansa Group, “Biometrics solutions are important as we move forward for the industry and for airports. First and foremost, it will offer a seamless customer experience. Second, it will offer the hygiene safety experience that customers are expecting coming out of the coronavirus crisis. But importantly, for many, many airports, infrastructural constraints have been a problem. And biometrics solutions will take away those infrastructural concerns.”

Register once, use often

As the Star Alliance Biometrics service expands over time, it will be interoperable among participating airlines and airports. As Alliance members adopt the technology and as air travel rebounds for the “next normal,” customers will be able to move seamlessly across the growing global network with a single secure digital ID.

Loyalty program members may opt-in using an app to scan their passports and snap a selfie. NEC technology validates the authenticity of the passport and the traveler’s biometrics to prevent spoofing or identity theft. NEC I:Delight is developed with privacy in mind, and this commitment to customer security and privacy was a key factor in Star Alliance’s decision to develop its platform with NEC.

Participants control their digital ID by selecting the partners who may access it. At the airport, authentication is intuitive in any language: Passengers face an integrated camera in a kiosk at the security zone and boarding gate.  In the blink of an eye, the identity platform checks passengers against the saved flight manifest data, quickly producing a prompt for the traveler to continue through the checkpoint or to check-in with security or an airline agent.

The NEC I:Delight platform’s capabilities can also be extended to assist with Wayfinding in airports and enable Face Pay for purchases at duty free stores. Face Pay uses the same NEC protections for secure access to a participant’s account. Beyond the airport, the entire travel ecosystem can be enhanced with I:Delight by implementing face recognition in hospitality, retail, entertainment, car rental and other transportation.

Biometrics in the face of COVID

Face coverings create a challenge for many face recognition algorithms. Some masks cover more than half of a face, and this pandemic has seen a surge of new face mask styles, textures and patterns. NEC continually invests in improving its biometric algorithm – already the industry’s fastest and most accurate – and NEC has risen to the challenge.

The NEC face matching algorithm has proven its accuracy even with a face mask. Identity verification can occur in as little as 1.5 seconds –much faster and more accurate than human analysis with the face mask lowered.

NEC’s commitment to innovation over its long history and our consistent top ratings across biometric solutions led Star Alliance to choose NEC as the technology partner for its biometrics platform. CEO Jeffrey Goh says Star Alliance wanted a reliable partner that could give airline members confidence that they will continue to have secure and forward-thinking solutions that support the alliance’s reputation as a technology leader.

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