How UNIVERGE BLUE PULSE Helps Businesses Of All Sizes Utilize The Power Of Artificial Intelligence

Artificial Intelligence (AI) continues to dominate recent headlines, leading to valid questions about its practical uses for business. That’s why NEC has created UNIVERGE BLUE PULSE to seamlessly – and responsibly – integrate artificial intelligence within the UNIVERGE BLUE CONNECT and ENGAGE solutions. By harnessing the power of Generative AI, Large Language Models, and Natural Language Processing, NEC’s UNIVERGE BLUE PULSE technology is helping businesses both large and small enhance employee collaboration and customer care, protect their IP, and realize greater mobility, efficiency, productivity, and cost savings.

An AI Assistant Right Inside Your Organization’s Unified Communications

In today’s fast-paced business world, employees are constantly looking for ways to increase productivity and efficiency. One tool that has become increasingly popular in recent months is the AI assistant. AI assistants are virtual assistants that use artificial intelligence and machine learning to help employees accomplish repetitive and/or time-consuming tasks. That’s why UNIVERGE BLUE’s CONNECT unified communications solution now includes a FREE AI Assistant that users can communicate with inside of CONNECT’s chat feature – just as they would with any other member(s) of their organization.

Real World Use Cases for AI Assistant

Our AI Assistant can help accomplish everyday tasks such as:

  • Generating a paragraph or blog post discussing the importance of a specific topic
  • Composing an introductory email for customers
  • Answering questions about topics a user in unfamiliar with
  • Performing math equations/formulas

In addition to the AI Assistant, CONNECT can save users time by using AI to automatically transcribe voicemail, video, and customer call recordings for immediate review. It also identifies actionable items from virtual meetings – such as tasks assigned, decisions made, and follow-up actions – to automatically send to meeting participants as soon as the meeting concludes. And virtual backgrounds can be enabled for users in remote environments for greater privacy and security during virtual meetings.

Artificial Intelligence Provides Benefits for Contact Center Supervisors and Staff

While tools like AI assistants are relatively new, UNIVERGE BLUE’s ENGAGE business intelligence solution has been deploying AI in a variety of use cases for several years now. ENGAGE uses AI to detect and remove sensitive information from call transcriptions – like Personally Identifiable Information (PII), Payment Card Industry (PCI), and Personal Health Information (PHI) – in order to comply with industry standards and regulations.

Artificial intelligence is also used to highlight certain customer interactions based on emotional tone and/or specific keywords so that the interactions in question can be immediately reviewed by internal team members. And the AI Interaction Summary saves countless hours by providing accurate, succinct summaries of phone calls so that employees can proceed to the next call significantly faster than before.

Artificial Intelligence Designed to Protect Business and Customer Data

NEC takes security seriously and that’s why UNIVERGE BLUE PULSE was created with great care to protect the data it’s connected to. The generative AI engine behind the CONNECT AI Assistant does not use any data given to it to train itself for future responses. Additionally, no voice or meeting data is stored with any third party for transcription or analysis. Within ENGAGE, the artificial intelligence used to detect and remove sensitive information from call transcriptions is automatically turned on by default on voice queues with transcription enabled.

Expanding Your Business’s Productivity – Wherever It Operates

Wherever your business operates—the office, at home, on-site—it’s important that employees are equipped with the right tools to be as productive as possible. That’s why NEC has carefully deployed UNIVERGE BLUE PULSE to leverage the power of artificial intelligence to help make businesses smarter, more productive, more efficient, and take better care of their customers.

If you’d like to learn more about how your business can take advantage of artificial intelligence, contact us today!