Tech Advancements in 2019 and Looking Ahead to 2020

Cloud computing, security and collaboration top the list of enterprise technology trends in 2019. Gartner estimated early in the year that cloud services would grow 17.5 percent over 2019 and infrastructure services would be the fastest growing segment. In 2019 and 2020, business leaders must consider the cost of scalability, communications adaptability and how to help increase efficiency for IT staff.

NEC led the charge with a banner year of new releases, updates and development in the cloud computing and unified communications market.

As we close out the year, let’s review technology trends firmly established in 2019 and what to expect from NEC in 2020.

Reduce the Complexity of Data Center Management

A 2019 Spiceworks survey found that 46% of enterprise organizations planned to adopt hyperconverged infrastructure solutions by 2020. With the complexity of datacenter applications, virtualization and other cloud-based services, IT staff is challenged with managing it all. Each application or service typically involves installing its own server, requiring more storage, networking and skill requirements. Inefficient resource utilization and disorganization leads to unnecessary purchases, the inability to innovate and increased downtime.

In 2019, NEC released a new HCI solution powered by Scale Computing’s HC3 software. HCI consolidates and streamlines IT processes, bringing the hardware costs down and making management easier through one virtualized system and interface. A more stable and simplified environment means that IT staff can be proactive, with far less downtime, and the ability to scale easier.

Solve Communications and Collaboration Challenges

Unified communications helps businesses of all sizes to collaborate from across the globe. As more employees work from remote locations, team communications must be adaptable and easily accessible for reliable availability and a better employee experience. Unified communications requires technology that is easily integrated into current IT environments, cost effective, flexible and scalable.

NEC continues to be a world leader in UC research and development. In 2019, NEC was proud to announce the latest evolution of UNIVERGE-SV9000 series for communications and collaboration.

Securely Prioritize UC Network Traffic

When enterprises rely on unified communications, they are challenged with delivering cost-effective bandwidth while helping critical applications coexist securely and efficiently. In 2019, NEC announced a partnership with Infovista that combines Infovista’s Software defined WAN (SDWAN) capabilities with NEC’s software defined unified communications services. This partnership helps to reduce WAN operating costs while delivering optimal voice quality and dynamic routing of voice traffic based on real-time network traffic and conditions. By leveraging multiple WAN links and centralizing management, application performance is safeguarded and operational efficiency is improved.

Move to More Cloud-Based Solutions

2019 saw the increase in use of as-a-service options including infrastructure, unified communications, collaboration and backups, and this increase will continue throughout the New Year. In 2019, NEC expanded the UNIVERGE BLUE cloud portfolio to include Team Collaboration and BaaS (backup as a service).

NEC’s UNIVERGE BLUE Team Collaboration improves workforce communications and cooperation, anytime and from anywhere. By simplifying the complexity of voice, video, screen sharing and meetings, the employee experience is enhanced and employee retention improves.

BaaS solutions can reduce the likelihood of data loss and save money on the cost of backup infrastructure. Built on NEC’s powerful distributed grid platform, HYDRAstor®, and secured in Iron Mountain® data centers, this backup as a service solution securely backs up onsite data centers cost-effectively with advanced encryption and easy scalability.

NEC continues to deliver excellence in cloud computing, business continuity, infrastructure and unified communications.

Tech Trends to Look for in 2020

Research shows that IT budgets will continue to increase in 2020, much of it to be spent on new technology as well as hardware replacement. According to a survey of 1,000 North American and European companies conducted by Spiceworks, 44% of businesses plan to increase IT spending in 2020 (vs. 38% in 2019). Gartner also predicts increased worldwide IT spending in 2020 with a growth rate of 3.7% overall.

Here’s a look at some of the trends for 2020 and beyond.

Cloud Computing and Everything as a Service

Installations of cloud-based computing will continue to grow at a record pace as organizations become more familiar and comfortable with the advantages it offers to a mobile workforce. Cloud infrastructure is maturing beyond being separated into public, hosted private and on premises buckets to instead becoming more portable and mobile as well as more standardized.

Spending-wise, Spiceworks’ IT spending survey found that hosted and cloud-based services are expected to make up about 22-23% of the total IT budget in 2020 (for NA and European companies). Online backup and recovery services will represent the second largest budget allocation in cloud services, with larger companies allocating more money toward desktop-as-a-service and platform-as-a-service than smaller organizations.

Edge Computing and IoT

Another leading-edge trend that is gaining momentum is edge computing. Defined as distributed computing, edge computing moves computation and data storage closer to where these services are needed, improving latency and saving bandwidth. Spiceworks reports that 68% of large companies plan to use edge computing by the end of 2020.

Artificial Intelligence

Artificial intelligence (AI) and machine learning (ML) are no longer part of science fiction. Spiceworks estimates that businesses using AI-powered tech is going to triple by 2021. As an example, AI/ML can be used to help reduce costs by increasing the efficiency of cloud computing. Workplace efficiency can also be improved by using AI to sort through volumes of data to find the information that is most pertinent. AI also is making its way into collaboration and communication within the enterprise. Both internal and external teams continue to become dispersed, so better and more intelligent collaboration is needed to provide information and insight for decision-making.

Facial Recognition

NEC has paved the way for the use of facial recognition in aviation, government entities and retail and in 2020, use of NEC facial recognition will continue to expand across all industries including healthcare, education and hospitality to increase security and improve the customer experience.

NEC Face Recognition Technology Ranks First in 2019 NIST Accuracy Testing

In retail, NEC facial recognition will continue to be expanded as it’s used to personalize the online and in-store experiences for shoppers. Retailers also use it to fight retail crime and shoplifting.

Several new applications for using facial recognition in healthcare are in development. For example, rather than waiting in line to be seen, a virtual assistant can scan a face and assign a patient to a doctor. In education, administrators will be able to take attendance with the help of facial recognition. Facial recognition will be used to enhance identity management and verification systems within healthcare, education and hospitality. NEC’s goal by developing cross-industry facial recognition solutions is to help businesses enhance their employee and customer experience by enabling seamless, frictionless, and more efficient environments by automating operations with this technology.

Star Alliance and NEC Sign Partnership to Enhance Passenger Experience

Technology will continue to improve in hospitality, including security and access, payment authorization and customer service. Hotels, cruises, airports and restaurants are using facial recognition to personalize the customer experience, including using their face to pay for a meal, check into a flight, get recommendations or receive special offers.

Which of these trends does your organization plan to embrace in the coming year? Talk to an NEC expert to learn more about our award-winning research and development and we can customize a solution for your technology needs.

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Honoring Those Who Serve and Have Served

NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Each year on November 11, America honors and celebrates the brave men and women who serve and have served in our nation’s armed forces.  Here at home and around the world, 1.3 million active duty military and 860K reserve service members protect our freedoms and secure our liberty.  There are 18.2 million veterans in the United States, according to the most recent statistics from the US Census.  To each and every one, we owe our sincerest gratitude.

Earlier this year, NEC’s effort to help thank one of these veterans was completed as he received the keys to his new mortgage-free home located in Irving, Texas, home to NEC Corporation of America’s headquarter office. Major King is a father of three who served three combat tours overseas. This decorated veteran medically retired from the military in 2016, and since has been focused on getting healthy and raising his three children. Maj. King and his family received their new home courtesy of Operation FINALLY HOME, built on land donated by the City of Irving, and supported by donations and volunteers from several companies, including NEC.

Watch the video the day that Maj. King and his family learned they were going to be given the home up to the day they received the keys.

This gift of thanks given to U.S. Army Major Eric King and his family has had a tremendous impact on them, prompting Maj. King to write to Operation FINALLY HOME:

“Thank you Dan Wallrath, Operation Finally Home and all supporters. We are at 6 months of being in our beautiful home and we still have the same feelings we had on the day of the key dedication ceremony…still filled and overwhelmed with joy, love and appreciation. Thank you!!”
– Eric K. King

Honoring Those Who Serve and Have Served – NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Maj. King has dedicated himself to giving back by helping other veterans reclaim their lives. He launched #VetsWhatsNext, a nonprofit charity to help change the lives of disabled Vets and their families. Through fundraising activities and #VetsWhatsNext product sales, he hopes to benefit organizations such as Operation Finally Home and Veterans scholarship foundations. For more information go to https://www.VetsWhatsNext.com/, and follow on Facebook, Twitter (@VetsWhatsNext), and Instagram (#vetswhatsnext). NEC supports #VETSWHATSNEXT.

Honoring Those Who Serve and Have Served – NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Pictured with Maj. King and modeling some of the #VetsWhatsNext gear are some of our NEC Veterans (from L to R): Charlie B. – Army, Auby T. – Army, Tammy L. – Navy, Stacey T. – Navy, Maj. Eric King – Army, John W. – Air Force, John E. – Air Force, Russell H. – Marines.

AFIS Internet Conference 2018

Please join NEC in offering our heartfelt thanks to Maj. King, our NEC veterans, and all that are serving or have served.  We honor their service and sacrifice that allows us to continue to enjoy freedom and democracy in this great country. Your show of gratitude can have a far reaching impact on so many, just as it did with Maj. King.  If you are looking for additional appreciation ideas, here are 8 Ways to Express Appreciation on Veterans Day from Military.com.

NEC’s ADVANTAGE 2019 Partner Conference Goes Global for the First Time

NEC’s first-ever global partner conference, ADVANTAGE 2019, brought together more than 550 attendees from North America, EMEA and Latin America to learn, share and socialize during the three-day event. Attendees representing 200 partners from 50 countries gathered at the Hilton Bonnet Creek in Orlando, including channel partners, systems integrators, technology partners and guests along with key NEC executives.

With its theme of “Experience. Exchange. Excite,” ADVANTAGE delivered a rich blend of experts, guest speakers, networking opportunities, best practices sharing, deep dives into digital workspace topics, and a view of upcoming offerings. NEC executives, including Enterprise Technologies SVP Paul Kievit, Solutions and Services SVP Ram Menghani, and VP of Digital Platform Solutions Paul Aiello, provided a glimpse into the future of the Smart Enterprise and exciting possibilities that are available via dynamic delivery including Cloud, Smart WorkSpace and the UNIVERGE Integration Platform.

Woven throughout the presentations and educational sessions was the importance of the overall customer experience.

Digital transformation enables businesses to prioritize customer experience (CX), which elevates a commitment to employee experience (EX). For example, NEC’s Smart Workspace enhances employee experiences by providing work flexibility, improved collaboration, increased productivity and engagement. Deploying Smart Workspace allows organizations to reduce costs, retain talent, and create a great work culture.

Break-out sessions focused on current workforce trends, secure data management, unified communications solutions, high-availability servers, overcoming infrastructure challenges, and the importance of building customer relationships.

This year’s Solutions Expo featured global innovative solutions from the U.S., Japan and EMEA. The exhibits showcased the best of NEC’s current offerings as well as solutions that are coming soon.

Advantage 2019 in Orlando – NEC’s First Ever Global Partner Event

Check out the ADVANTAGE photo album for a closer look at this year’s conference activities

Presentations Designed to Inspire

This year’s agenda also featured guest presenters who shared their expertise, ideas and knowledge with the audience.

  • Delivering the keynote address was Seth Mattison, well-known international expert and author on workforce trends, generational dynamics and business strategy. Seth, who is CEO of Luminate Labs, energized the audience with his discussion on The Future of Work and how workforce dynamics are shaping the new workplace.
  • LPGA Commissioner Mike Whan expanded on how NEC is an important partner in helping the golf organization achieve an excellent fan experience at its events.
  • During the “Proud to Partner” session, several of NEC’s top systems integrators shared stories of success, transformation and best practices from their businesses. Featured speakers included executives from AllStar Communications, SETel, Forerunner, Koning & Hartman and Datasciences .  Highlights from this session included a success story about a large university win that defined a roadmap for how SETel was able to combine creative financing through NEC Financial Services with NEC technology solutions and partner managed services to deliver an OPEX model to the customer, increased margins to the partner, and eliminate competitive bids.

Honoring NEC’s Valued Partners

The ADVANTAGE 2019 conference also provides the opportunity to recognize our extraordinary worldwide partners during the awards presentation. The focus was to not only award top performers for their demonstrated excellence over the past year, but also to give partners the opportunity to share insights and learn from each other. See a full list of the awards here

The record-breaking attendance and enthusiastic participation from partners from around the globe made for a smashing success at NEC’s first global ADVANTAGE partner conference. Together, NEC and its partners continue to bring IT and communication solutions that enable organizations and their workforces to embrace the value of digital transformation.

To get an up-close look at ADVANTAGE 2019 check out our video.

Thanks to all who joined us in Orlando. See you in 2020 !

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Get Ready for NEC’s First Global ADVANTAGE 2019 Partner Conference

NEC’s highly anticipated annual three-day partner conference kicks off on June 3 in Orlando. In its first incarnation as a global event, ADVANTAGE 2019 will be where NEC’s key players, channel partners, systems integrators, technology partners and guests get together to learn and share their interest in business enterprise technology.

A multi-purpose event for learning, experiencing, sharing, socializing, and recognizing our extraordinary partners across North America, EMEA and LATAM, NEC continues this rich tradition on June 3-5, at the Hilton Orlando Bonnet Creek in Orlando, Florida.

As always, NEC’s 2019 ADVANTAGE conference will be an uplifting time of targeted learning, inspiration and fun. It’s an opportunity to focus on how the latest NEC technology for business communications, workforce productivity, reliable business continuity, data security, and biometric solutions can move organizations forward and enhance their employee and customer experience.

This year’s keynote is the highly energetic and engaging Seth Mattison, whose focus will be on workforce trends and generational dynamics.

We’ll also feature a blending of expert education on cutting edge NEC solutions that exceed customer expectations, together with great opportunities to build business-boosting relationships with peers, sponsors, partners and NEC experts. ADVANTAGE 2019 is a time of experiencing NEC’s positive global messaging of the importance of developing strong relationships and understanding NEC’s solutions for the Smart Enterprise.

Enhancing the eXperience for the Smart Enterprise

The event spotlight is on the overall experience of our customers with NEC’s Smart Enterprise solutions. A wide range of sessions will be focusing on current workforce environment trends, the latest in NEC unified communications, secure data management, the stability of NEC’s high availability servers, infrastructure challenges being met, the critical importance of building real relationships with customers, and why the spectrum of NEC Smart Enterprise solutions makes sense for businesses of all sizes and missions.

This year the information share is deeper, ranging from NEC Global Strategies to targeted sessions covering specific areas:

  • UC Enterprise SV9500 – to the Future and Beyond
  • SMB UC Platforms – Onwards Leading the Way
  • SMB UC – Unique InApps – Think Verticals
  • Workplace Mobility – Set them Free!
  • IT Solutions Networking – Master Your Network
  • Government eXperience – a Holistic Approach to Success
  • Education eXperience – K-12 and Higher Education
  • Hospitality eXperience
  • Healthcare eXperience
  • Business Cloud – the Sky is the Limit
  • Digital Marketing & Campaigns – Essential for Success
  • HCI Hyper Converged Infrastructure
  • Customer Care – Enhancing the Customer Experience
  • UC Enterprise UNIVERGE 3C – to the Future and Beyond
  • Sales Enablement Transformation –UNIVERGE Blue
  • The Smart Workspace
  • Smart Data Protection

Along with enriching opportunities to participate in informational and inspiring sessions led by the “best of the best” in the industry, the NEC Solutions Expo will also provide attendees with hands-on demonstrations of the latest available product and service offerings to meet the growing needs of our customers.

ADVANTAGE 2019 is a time when we come together to exchange ideas and enjoy an environment of fellowship and comradery. It’s a time to learn and affirm our shared goal of truly orchestrating a brighter world, and discover how, to that end, NEC is continuously innovating, learning, and always fine-tuning our commitment to creating experiences that matter.

Looking forward to seeing you in Orlando!

For more Information, visit: https://www.necadvantage.com/

A New Vision for NEC’s Smart Enterprise

As the enterprise environment changes, it’s up to technology partners to provide tools and stay adaptable to help support those businesses. NEC has a wide breadth of core UC and IT products and each stands on its own to help solve common technology dilemmas. Our NEC Smart Enterprise encapsulates those multiple solutions into one powerful enterprise approach to meet the demands and complex needs of today’s end users and IT executives.

With Paul Kievit expanding his role to SVP of Enterprise and a new Frost & Sullivan report, we’re building out a new vision for NEC’s Smart Enterprise.
Paul Kievit’s New Vision for the Smart Enterprise

In an effort to respond to market forces and transform Enterprise operations across both the Americas and EMEA, I am pleased to announce that Mr. Paul Kievit, Head of EMEA Enterprise Solutions, will assume the additional role of Senior Vice President of Enterprise for NEC Corporation of America.

Under Paul’s leadership and passion, his team helped develop the NEC Smart Enterprise go-to-market message and approach, which has been adopted by NEC businesses globally. Paul’s vision for NEC Smart Enterprise is to continue to develop and sell solutions around the customer experience:

• Addressing unmet customer needs
• Implementing best practices
• Creating excellence in the customer purchase experience
• Building brand equity and adopting NEC solutions to customer demands

NEC Smart Enterprise Explained

Built on four key objectives, NEC Smart Enterprise helps executives face the complex needs of enterprise users head on:
• Architecture flexibility
Software-defined anything
• Business continuity
• Internet of things

These elements allow businesses to improve how their employees communicate and collaborate, as well as improve the security of the information that is shared throughout the organization.

Moving to the Cloud
As IT executives adopt cloud-based IT and communications services, they hope to solve the challenges of data storage and scalability, maintenance requirements and multi-vendor platform integration. Decision makers, concerned with quality control, security risks, reliability and installation challenges, need to work with a provider and cloud model that addresses their unique needs. A hybrid cloud architecture can combine the best of a public and private cloud, allowing the organization control where they need it and outsourcing other components. Customizing the cloud environment strategically adds architecture flexibility and prepares for future business needs while improving business continuity and compliance.

Meeting the Workforce Where They Are
Business agility helps a mobile workforce respond to customer and business challenges on the go. The legacy focus on hardware has given way to a more flexible architecture of software services. Users and applications expect to work together in an ecosystem that should be available everywhere at any time. Virtualizing networks, through software-defined-anything, relieves the burden of time, real estate, and manned resources and therefore decreases the cost to the enterprise. The benefits of software-defined environments are simplified management, security, ability to scale, and less staff requirements with business continuity built-in.

Preparing for the Worst
While IT departments can “pray for the best” during their primary activities of rolling out new technology or resolving end-user quandaries, business continuity is not just an option anymore. Traditional business continuity solutions involved red tape and budgetary challenges to pay for the expensive hardware requirements. We have finally reached an era of business continuity/ high availability (BCHA) affordability through nearly always-up service level agreements, and users are demanding nothing less. Today’s enterprise technology partners must provide reliable data access through a variety of elements such as virtualization, load-balancing server software, fault-tolerant servers, Software-Defined Networking (SDN), scalability, security and threat management.

Improving Security
The internet of things (IoT), while adding a layer of security through connected devices and biometrics, can also build business value through analysis of the captured data. Law enforcement, higher education, and enterprise organizations leverage video monitoring and multi-factor authentication to prevent theft, monitor crowds, and create more secure areas and access control. Retail, hospitality, and healthcare also rely on video and biometric recognition to increase customer loyalty, improve record accuracy and reduce operational costs. Executives want to invest in IoT technology and need a partner who can maximize the benefits while easily accessing the data through reliable servers with nearly unlimited storage capacity.

The NEC Approach
The Frost & Sullivan vision of a technology partnership that solves enterprise challenges is reflected in NEC’s capabilities and product solutions. Our fault-tolerant servers, the full line of general purpose storage products–including our high-end HYDRAStor product which scales to almost unlimited data, work together with NEC’s SDN and UC solutions to build a quality Smart Enterprise solution for the enterprise marketplace. By condensing the amount of data center space required to run critical applications, and including biometrics into the mix, the new vision for NEC Smart Enterprise reduces costs for organizations and continues to add value, even to existing infrastructure.

• NEC offers hybrid cloud solutions customized to best fit the need of the enterprise, even those with regulatory and compliance challenges.
• An industry leader in the SDN space, NEC’s open architecture enables a flexible and simpler approach to the network design and provides business agility to the workforce.
• Disruptions to business, planned or unplanned, can be damaging to any size business in today’s climate. NEC’s secure fault-tolerant servers–as well as Active-Active communications with multiple software instances balancing the load in real time for high availability, provide true business continuity, even in hybrid environments.
• NEC’s facial recognition, biometrics and behavioral analytics solutions create the ability to gain business intelligence and maximize IoT solutions, creating a forward-thinking smart enterprise.

With new focused guidance and leadership, our NEC solutions for Smart Enterprise and passion for improving the customer experience helps to meet and exceed the needs of technology leaders, preparing them for the future.

To learn more about NEC’s Smart Enterprise, download the Frost & Sullivan Report. (Companion Piece) or the full report here.

Smart Enterprise

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