NEC, Star Alliance and SITA Team Up to Accelerate Seamless, Touchless Travel

NEC Corporation of America, Star Alliance and SITA are accelerating the future of touchless travel through a recent partnership agreement. Coming soon, loyalty customers of Star Alliance member airlines will be able to use their unique Digital ID across participating airlines and airports.

Star Alliance Biometrics, powered by NEC I:Delight, is an opt-in service that allows loyalty customers to create a unique Digital ID to unlock a personalized, touchless travel experience from reservation to destination. By connecting Star Alliance Biometrics to SITA’s Smart Path solution, the platform will be able to use SITA’s shared airport infrastructure already available in more than 460 airports.

NEC I:Delight platform, which is currently in use by Star Alliance member airlines at several airports in Europe, can be easily integrated with SITA Smart Path. The opt-in solution can quickly identify passengers with a high degree of accuracy, even when face masks or PPE are present.

Interested in learning more about this teaming agreement? You can read the full press release here.

You can also get a first-hand look into how Star Alliance Biometrics, powered by NEC I:Delight, is transforming the customer experience by watching this short video.

For more information about NEC’s aviation solutions, visit necam.com/aviation or complete the form below to schedule a virtual tour to see how we are refining the travel experience.

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New Photorealistic Virtual Tour Offers Immersive Experience of NEC’s AI and Biometric Solutions

Introducing the brand-new NEC Virtual Customer Experience (VCX) center!

Designed to connect customers and partners directly with our latest AI and biometrics technology in simulated environments, the VCX is a 360-degree photorealistic and interactive virtual tour of the technology featured in NEC’s Customer Experience Centers

Here, visitors can virtually explore NEC’s identity management and CX platform in four different vertical market settings without traveling to our physical centers in Texas or California.

  • Aviation: Experience a frictionless and hygienic travel journey through a simulated airport using the NEC I:Delight platform.
  • Federal Government: Observe first-hand how NEC’s digital identity platform promotes the safety and preservation of public and national security.
  • Healthcare: Learn how hospitals can achieve a safe return to normal operations while managing employee and patient expectations through NEC I:Delight.
  • Retail: Visit the virtual restaurant and discover how NEC I:Delight can help retail businesses increase revenue, lower operating costs and improve the quick serve restaurant customer experience.

Ready to Tour NEC’s VCX Center?

Schedule a guided virtual tour with an NEC sales executive or our VCX Program Manager and learn how NEC’s solutions can help provide world-class service to your customers.

Unlock a seamless, hands-free experience that is secure, frictionless, and personalized using our award-winning biometrics and AI technology. Schedule your tour today and see what is possible!

Digital ID is Taking Travel to New Heights

As digital coupons and receipts are replacing typical “wallet clutter,” Digital IDs are replacing the way people validate their identity.

Many travelers are already opting-in to the use of Digital IDs to speed their way through bag check, security verification and boarding processes. When a Digital ID is created, travelers can select trip-specific choices that expire when the trip is complete – just like digital boarding passes. If the traveler consents to use the Digital ID for transactions like retail or hospitality, those authorizations will remain active in their profile until the traveler chooses to disable it. The Digital ID is entirely under the owner’s control at all times.

The NEC Aviation team has created an eBook that explains the digital transformation taking place in commercial air travel using a Digital ID.

Below is a three-page preview of our eBook. Click here to learn more or fill out the form below to download the entire eBook.

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The Post-COVID Future of Quick Service and Fast Casual Restaurants

As we start to think about life in a post-COVID world, one of the main questions is what part of our revamped lifestyles are here to stay? Financial crises, natural disasters, and societal developments always lead to innovation and transformation, and COVID-19 is no different. Among the trends that will be long-lasting is the shift away from touch-based interactions toward touchless ones. We believe that the future is touchless everything.

In the quick-serve restaurant (QSR) industry, touchless everything means the whole experience from ordering, menus, payment, drive-thru and pickup. As dining in has been limited, the demand for drive-thru and pickup has increased exponentially. Increased demand, though, has its downsides. Long lines mean poor customer experience and lost sales opportunities as drivers may be deterred from waiting.

In fact, according to one study, the use of digital menu boards, which shaves off 12.3 seconds of throughput, can result in nearly $28,000 in savings per location, equating to hundreds of millions of dollars for large QSRs. The reverse is true in an industry that saw wait times increase by nearly 30 seconds across the board. This means that digital innovation is key to removing friction from the ordering, payment, and pickup interactions so brands can serve more customers, faster and safer.

In addition to digital menus, the use of mobile technologies paired with biometrics provide other opportunities for improved customer experiences. For example, with facial recognition, a guest may simply drive-up to the digital menu and be automatically identified to gain access to personalized special offers, recall a previous order, redeem loyalty rewards and make a payment. This saves time and gives the customer the type of experience that drives incremental sales and creates strong brand loyalty.

Creating Wow Experiences with Facial Recognition

The NEC I:Delight platform is specially designed to create these wow experiences. Adding the I:Delight platform to new or existing apps is simple. Users can easily register by taking a quick selfie for their online profile to create a Digital ID. Once registered, they can simply log-in to the mobile app with their face, or in store at a kiosk, to place an order and approve payment using their secure Digital ID. If a guest is picking up their order in-person, a simple glance at a tablet can alert staff that they have arrived to ensure they receive their order quickly and safely.

Drive-Thru Ordering and Payment

The NEC I:Delight platform can also be incorporated at the drive-thru for enhanced, personalized service and operational efficiency. When a customer pulls-up to the drive-thru, the platform recognizes their Digital ID and alerts staff to the customer’s arrival. Stored preferences and targeted promotions appear on the digital menu screen, and staff can greet the customer by name. If a payment method is saved in the customer’s loyalty account, face verification or a saved PIN is all that is needed to complete the transaction.

According to a recent study commissioned by the Kellogg School of Management, Columbia Graduate School of Business and Harvard Business School, every 7 seconds saved in drive-thru wait times equates to about 1 percent increase in sales. This makes both the customer experience and business value benefit of the NEC I:Delight platform hard to overstate:

  • Increases throughput of customers with a more personalized experience.
  • Easily monitors customer purchasing behaviors to better anticipate customer needs and offer targeted promotions.
  • Brings up pre-order or previous order for faster transactions times, minimizing the time for order customizations.
  • Offers seamless, contactless payments for a faster and safer experience.

NEC is a trusted leader in facial recognition, ranked number one in biometric innovation by NIST for five consecutive years. With over 1,000 deployments in 70 countries around the world and $2.6 billion invested annually in research and development, NEC is the preferred partner for fast-casual restaurants looking for facial recognition-enabled solutions for an enhanced customer experience.

Below is a three-page preview of our eBook. Click here to lean more about our touchless solutions or complete the form below to download the entire eBook.

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Learn how NEC can transform your customer experience.

How Can a Visitor and Employee Management System Redefine Safety and Productivity as Your People Return to the Workplace?

In today’s security and highly health-conscious environment, businesses must offer a safe and comfortable experience for employees returning to work and visitors who will soon be entering on-site offices. In some areas, organizations are legally required to implement workplace policies to limit transmission of viruses to maintain healthy business operations and work environments.

While many businesses remain remote, those who decide to reopen do so with the health and safety of their staff and customers as their highest priority. Enabling contactless processes in your lobby can go a long way toward reducing the spread of infectious diseases and making your visitors and employees feel more comfortable as they enter your office building and check in.

NEC’s Robust Visitor and Employee Management System

NEC Front Desk Assistant (FDA) employee and visitor management system is an easy to use solution that manages the flow of on-site visitors and employees, from check-in to check-out, helping to create a safe and health-conscious environment for employees and visitors in your building.

Read on to learn how FDA is taking on a new role in safety and productivity at the workplace.

Thermal Scanning for Elevated Body Temperature

Many businesses are screening the temperature of employees and visitors to help detect and identify those that have fevers and may be sick – a high-contact and labor-intensive task. With Front Desk Assistant’s thermal tablet, this can now be automated, private and touch free.

FDA’s optional thermal tablets include a built-in thermal imaging camera to identify individuals with elevated temperatures. When the Front Desk Assistant application is loaded onto a thermal tablet, the application integrates with the tablet’s thermal imaging capabilities resulting in touch-free screening and temperature monitoring.

Pre-Registration

Allowing visitors to pre-register their visit helps prevent congestion of people in lobby areas, reduces unnecessary human interaction, and speeds up the overall check-in/out process for visitors and employees.

FDA offers pre-registration QR access codes for visitors, employees and other individuals who plan to enter your building. Visitor codes are valid for a single visit while employee and others can be set to never expire for touch-free single or repeat visits. Bulk invite preregistration can be sent to up to 500 people for large meetings and events.

Contactless Check-in and Check-Out

FDA utilizes NEC’s leading biometric facial recognition technology or QR codes along with thermal screening to provide safe, touchless and fast identification of employees, visitors, guests, patients and/or students entering an organization or event.

Those employees or visitors who have preregistered simply display their code or face to the tablet’s camera upon arriving at your building. Once the person is checked in, a notification is automatically sent to the person that they have come to meet with. Facial recognition and QR codes eliminate manual processes during check-in and out for a truly contactless check-in method.

Capacity Limits

Keeping track of how many individuals are in your facility is just as important as knowing who is in your facility. The Front Desk Assistant (FDA) allows you to input a maximum occupancy rate and keeps count of check-in activity. When the occupancy rate reaches the maximum number, alerts are immediately sent via Email and/or SMS. Additionally, at maximum occupancy no additional check-ins are permissible.

Activity Logs

Creating a more health-conscious environment in your organization includes defining the number of allowed individuals into the facility, capturing individuals’ temperatures, presenting company compliance agreements, tracking and monitoring access to a facility and keeping records of visitor’s and employees time spent on the premises. However, tracking all of these processes manually can be very time consuming and negatively affect your receptionist’s productivity.

NEC’s Front Desk Assistant records all visitor and employee entries and can easily be downloaded in a detailed report in Excel. This information is easily retrievable for occupancy compliance confirmation, employee management, and verification of visitor status. Easy to read dashboards delivers information instantly and accurately, helping to improve workplace productivity and safety.

Front Desk Assistant is the ideal solution for organizations with employees returning to the workplace that are committed to preventing the spread of COVID-19 and protecting the health and welfare of employees and visitors. With NEC’s Front Desk Assistant, you can offer peace of mind for your employees and visitors at your workplace.

If you would like more information about NEC’s Front Desk Assistant and how it can help your organization, reach out to your NEC representative today or visit NEC’s Front Desk Assistant website.

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