Calling All Resellers: 8 Great Reasons to Become a UNIVERGE BLUE® Channel Partner

Earlier this year, NEC introduced the new generation UNIVERGE BLUE® cloud unified communications, collaboration, and contact center portfolio for our Channel Partners in the US and Canada. As a company that has always prided itself on building strong relationships with our channel partner community and delivering true innovation, the launch of UNIVERGE BLUE was an exciting move to deepen our roots in the cloud market and provide new revenue streams for our channel partner community.

There has never been a better time to become a UNIVERGE BLUE Channel Partner. For starters, the demand for flexible, adaptable Unified Communication as a Service (UCaaS), web based Collaboration, and Contact Center as a Service (CCaaS) is stronger than ever. NEC’s award-winning UNIVERGE BLUE features a full suite of cloud services ranging from integrated phone system, video conferencing and collaboration, webinar, chat, file sharing, and omni-channel contact center to backup & disaster recovery.

In addition, NEC recognizes that a successful partnership needs to positively impact our channel partner’s bottom line. NEC’s unique, award-winning channel partner model is designed to enhance our channel partners’ profitability and provide enough flexibility to win against your competitors.

Here are 8 great reasons to become an NEC UNIVERGE BLUE Channel Partner today:

  1. On-premise, cloud, or hybrid – the choice is yours. NEC is committed to providing the best solutions for our end users and channel partner resellers. With on-premise, cloud, or hybrid solutions, we make sure it is always the best fit for our channel partners and their customers.
  2. Your success is our success. NEC provides channel partners with a dedicated UNIVERGE BLUE team whose sole purpose is to seek out opportunities to pass along to you. NEC’s large on-premises customer base provides a ready-made market for transition to UNIVERGE BLUE.
  3. Choose the partner business model that works for you. With three different go-to-market models (Customer Ownership, Revenue Share, and Agency), UNIVERGE BLUE channel partners can choose the model that fits best for their business. Unlike other vendors, you can choose to control your branding, your billing, and your pricing. You can maintain ownership of your customers.
  4. Own your relationships, maximize your profits and increase the value of your business: By owning the customer relationship, you create real business value (5x) over getting commissions alone. By building a monthly recurring revenue stream, while owning the customer relationship, the value of your revenues could increase by up to 30x over an on-premise model.
  5. Gain access to one of the broadest cloud services platforms globally. With over 10 cloud service offerings, UNIVERGE BLUE is a simple, reliable, and cost-effective solution. In addition to UCaaS, UNIVERGE BLUE offers CCaaS, BaaS, UCaaS with file sync, chat, video collaboration, webinar, CRM integrations, BACKUP & RECOVER as a service, and more.
  6. Ensure your customers are safe and secure: NEC provides transparent, up-to-date information on network operations, security, privacy, and compliance. Our 99.999% uptime guaranteed SLA offers a 100X better uptime commitment than most other providers.
  7. NEC makes it easy – from quote to cash. NEC’s specialized, cloud and vertical industry subject-matter experts actively assist channel partners across the entire customer lifecycle: marketing, sales, support, deployment, integrations, migration, + more.
  8. When you partner with NEC, we have your back. As a trusted global technology leader, NEC Channel Partners have access to our expertise and world-class technology solutions. Our channel partners’ success is always our priority – NEC works for you.

NEC’s UNIVERGE BLUE® CLOUD SERVICES are tailor-made for Channel Partners to sell, install, and support. UNIVERGE BLUE was designed from the ground up with input from Channel Partners and with the goal of making it easy for Channel Partners to sell cloud services and become more profitable.

With UNIVERGE BLUE our channel partners can control their prices, own their customer relationships, and maximize their recurring revenue. To learn more about becoming a NEC UNIVERGE BLUE Channel Partner, visit https://www.univergeblue.com/partners.

Star Alliance Biometrics streamlines boarding process with NEC I:Delight identity management platform

Star Alliance Biometrics launched last month, giving loyalty customers of the world’s largest global airline alliance a quicker, cleaner path through airports in Frankfurt and Munich, Germany. Lufthansa and SWISS International are the first airlines to implement Star Alliance Biometrics. In time, Star Alliance plans to make the service available to all 26 of its member airlines. NEC is proud to be the technology partner powering the new service with the NEC I:Delight identity platform software.

Star Alliance has a strong reputation for innovation in the airline industry. Upholding its commitment to listen to customer expectations and elevate the customer experience with cutting-edge solutions, Star Alliance decided two years ago to leverage NEC’s biometric and identity management platform to accelerate airport processes and alleviate bottlenecks.

That forward-thinking objective positioned Star Alliance as a problem-solving leader during the current pandemic, to use contactless biometrics to create hygienic, touchless checkpoints. Travelers who opt-in to use the Star Alliance Biometrics service simply check-in at each kiosk with a selfie rather than handling physical documents face-to-face with airport personnel.

As Star Alliance CEO Jeffrey Goh recently stated in a joint press release with Lufthansa Group, “Biometrics solutions are important as we move forward for the industry and for airports. First and foremost, it will offer a seamless customer experience. Second, it will offer the hygiene safety experience that customers are expecting coming out of the coronavirus crisis. But importantly, for many, many airports, infrastructural constraints have been a problem. And biometrics solutions will take away those infrastructural concerns.”

Register once, use often

As the Star Alliance Biometrics service expands over time, it will be interoperable among participating airlines and airports. As Alliance members adopt the technology and as air travel rebounds for the “next normal,” customers will be able to move seamlessly across the growing global network with a single secure digital ID.

Loyalty program members may opt-in using an app to scan their passports and snap a selfie. NEC technology validates the authenticity of the passport and the traveler’s biometrics to prevent spoofing or identity theft. NEC I:Delight is developed with privacy in mind, and this commitment to customer security and privacy was a key factor in Star Alliance’s decision to develop its platform with NEC.

Participants control their digital ID by selecting the partners who may access it. At the airport, authentication is intuitive in any language: Passengers face an integrated camera in a kiosk at the security zone and boarding gate.  In the blink of an eye, the identity platform checks passengers against the saved flight manifest data, quickly producing a prompt for the traveler to continue through the checkpoint or to check-in with security or an airline agent.

The NEC I:Delight platform’s capabilities can also be extended to assist with Wayfinding in airports and enable Face Pay for purchases at duty free stores. Face Pay uses the same NEC protections for secure access to a participant’s account. Beyond the airport, the entire travel ecosystem can be enhanced with I:Delight by implementing face recognition in hospitality, retail, entertainment, car rental and other transportation.

Biometrics in the face of COVID

Face coverings create a challenge for many face recognition algorithms. Some masks cover more than half of a face, and this pandemic has seen a surge of new face mask styles, textures and patterns. NEC continually invests in improving its biometric algorithm – already the industry’s fastest and most accurate – and NEC has risen to the challenge.

The NEC face matching algorithm has proven its accuracy even with a face mask. Identity verification can occur in as little as 1.5 seconds –much faster and more accurate than human analysis with the face mask lowered.

NEC’s commitment to innovation over its long history and our consistent top ratings across biometric solutions led Star Alliance to choose NEC as the technology partner for its biometrics platform. CEO Jeffrey Goh says Star Alliance wanted a reliable partner that could give airline members confidence that they will continue to have secure and forward-thinking solutions that support the alliance’s reputation as a technology leader.

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What’s New with BLUE? Introducing UNIVERGE BLUE BACKUP for Salesforce

Earlier this year, Salesforce announced the retirement of its Data Recovery Services, stating that “the data recovery process does not meet [its] high standards for customer experience due to the length of time and reliability of the process.” Now, many organizations are left without a solution to protect their valuable data against the ever-growing risk of a cyberattack.

To address this need, NEC recently introduced UNIVERGE BLUE BACKUP and RECOVER for Salesforce. With UNIVERGE BLUE BACKUP and RECOVER for Salesforce, organizations can consolidate and protect all data at the enterprise level. The solution provides reliable backup and protection of all Salesforce data, including standard and custom objects, documents and attachments, and Salesforce CRM content, files and metadata.

Salesforce identified two primary reasons for retiring its Data Recovery Services: restoration time and data integrity. The company stated that the restoration would take at least 6-8 weeks, and they were experiencing difficulty restoring data; therefore, it could not guarantee 100% data recovery.

NEC understands there are immense liability issues if the provider cannot guarantee the restoration and accuracy of data. Additionally, compliance standards, such as the California Consumer Privacy Act (CCPA) of 2018, requires that the proper compliance protocols are in place, including where data is located, who has access to the equipment and data, and the chain of custody of who has accessed the data.

UNIVERGE BLUE BACKUP and RECOVER for Salesforce ensures consistent corporate compliance through standardization and simplifies the overall backup and recovery processes. The solution ensures that all Salesforce data is backed up in accordance with the organization’s overall backup policy and reported through standardized corporate policies that ensure compliance. It also consolidates all server, application, client and Salesforce data into a unified environment – providing a better, more secure way to work.

UNIVERGE BLUE BACKUP and RECOVER is built on award-winning NEC HYDRAstor® Storage technology, industry-leading CommVault® BACKUP Software, Iron Mountain® Data Centers, and is complemented with daily reports and always-on monitoring. The solution is highly scalable and flexible, delivering backup strategies that can scale with an organization’s evolving needs.

Interested in learning how NEC can protect your Salesforce Data?

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Who’s Protecting Your Data?

Data is an organization’s most valuable asset. However, many organizations lack the critical software, infrastructure, and security processes needed to mitigate potential loss or access.

A recent Commvault survey shows that nearly half (43%) of IT managers do not have a comprehensive backup solution in place. Of those who do, less than half of ransomware victims were able to fully recover their data after an attack. Even more surprising is the increasing threat by insiders taking malicious action against their firms, with 72% of organizations stating that insider attacks have become more frequent over the last 12 months.

One thing is clear: it’s no longer a question of if a cyber-attack will take place, but when.

Cost of Data Breaches and Ransomware

The price companies pay for data breaches and ransomware attacks is not only the potential data loss or the cryptocurrency ransom that they may pay, but also the cost of recovering from the attack. A prime example is the ransomware attack on the city of Baltimore. While the perpetrators of the attack only demanded $76,000 in Bitcoin which the city refused to pay, Baltimore city officials estimated the recovery from this attack will cost taxpayers over $18.2M.

Losses can come from stoppages in manufacturing, inability to receive payments, employees unable to work, inability to service customers, cost of recovery specialists and implementation of new security protocols, and sadly, even death of a patient in a healthcare setting. This is why it is critical for businesses and organizations ensure that they have the right data protection in place.

UNIVERGE BLUE® BACKUP and RECOVER

NEC’s UNIVERGE BLUE® BACKUP and RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data. It is a powerful, cost-effective, and reliable managed Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solution that delivers always-on data protection.

Key features of UNIVERGE BLUE BACKUP and RECOVER include:

  • Optimized and secure backup and disaster recovery architecture: Industry leading BaaS software from CommVault detects Ransomware, while NEC’s award winning HYDRAstor® optimizes and protects data with built-in deduplication, compression and data verification.
  • Risk mitigation and reliability: Iron Mountain’s datacenters – some of the most secure, compliant and energy efficient datacenters in the world – safely and securely store at-rest data. Advanced Encryption Standard (AES) ensures data remains safe whether in-transit or at rest.
  • Regulatory compliance: Iron Mountain’s national datacenter Level 4 Security offers broad coverage and high levels of compliance ideal for healthcare and federal organizations.
  • Dynamic delivery models: Flexibility to backup between datacenters with an on-premises solution or straight to the cloud, virtual or physical environments.
  • Service and support: 7x24x365 management and support from a fully staffed Network Operations Center (NOC), as well as regular status and performance reports.
  • Simple & predictable cost effective billing options: Pay-as-you-go pricing ensures organizations only pay for storage that is consumed

Let’s Get Started!

Schedule a demo and start protecting your organization’s data today!

From Vision to Fruition: Creating Biometric CX Solutions

NEC is looking at ‘reopening’ from the perspective of returning stronger!

A top priority for businesses today is to create touchless touchpoints that deliver a frictionless, personalized, secure and seamless customer experience.

The COVID-19 pandemic has forced many industries around the world to change their best practices. Now more than ever, it is imperative for businesses to have a clear reopening plan that isn’t just “reopen the doors” and “return to normal.” Instead, these plans need to address customer and employee concerns simultaneously.

The first step toward creating a unique customer experience is understanding the current business challenges and new innovative possibilities. NEC has partnered with Fresh Consulting to deliver a “Design Thinking” process that reduces risk and maximizes the opportunity to deliver an improved customer experience.

Throughout the discovery process, we will work with your organization to determine how to align internal stakeholders, capitalize on opportunity, mitigate risk and deploy efficiently to maximize ROI.

This proven process includes the following methodologies:

  1. Research
  2. Strategy
  3. Rapid Prototyping
  4. Evaluation
  5. Deployment
  6. Future Roadmap Development

NEC has been a leader in advanced biometric recognition solutions for more than 50 years. Our touchless technology portfolio is used across multiple industries.

Solutions such as contactless payment and face authentication, thermal screening for elevated body temperature (EBT) for customers entering a store or employees entering a warehouse, along with hygienic protocols, can all make a difference when returning to work.

NEC, along with Fresh Consulting, can help drive long-term success for your organization. To learn more and download our white paper visit www.necam.com/fresh.

Below is a three-page preview of our white paper. Click here to learn more or fill out the form below to download the entire whitepaper.

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Learn how NEC & Fresh Consulting can transform your organization.