NEC’s I:Delight platform is taking flight with SITA partnership

When airport checkpoints move smoothly, travelers have more time to shop, dine and relax before their flight. NEC’s biometric facial recognition technology is the quickest and simplest way to authenticate a passenger’s identity, letting them fast-track through every process from bag check to boarding.

NEC has developed a unique partnership with SITA, a global provider of IT and communication infrastructure for 80% of the world’s airports. NEC’s Advanced Identity Matcher – Edge Source (AIM-ES) technology uses the most accurate face matching algorithms as validated by the National Institute of Standards and Technology (NIST), along with our NeoFace® algorithm, to deliver an all-in-one solution capable of creating recognition galleries and templates as well as providing identity matching and scoring. It easily integrates with the SITA Smart Path whole-journey identity management solution, which creates a specialized application for airport travelers.

Using the application, travelers can choose to use their digital identity for paperless boarding passes. A simple facial scan validates their identity at check-in and continues to authenticate passengers throughout the airport experience.

Implemented fully, a traveler can enable facial recognition in NEC’s I:Delight identity management platform to approve purchases in airport shops, on airlines, for hotels and transportation. Because it uses an individual’s unique ID, it is more secure than other online money transfer services.

No explanation required—in any language

Facial recognition is intuitive and transcends language barriers: Everyone knows how to take a selfie, so it’s natural to look at a screen for a snapshot. The results are also extremely quick. The photo hits the cloud, finds a match, then flashes a red light or green light—a universal signal for a person to stop or go ahead.

By comparison, other forms of biometric identification require the individual be at an exact distance and use a precise gesture—both of which involve an explanation and require more time. In addition, face coverings during the COVID-19 pandemic raise a new challenge, but NEC’s NeoFace biometric algorithms gather enough data from the visible part of the face to verify a traveler in the database.

Travelers simply opt-in to the platform to access the application. If they want touchless fast-tracking, they download an app to their phone, save an image of their face on the day of travel, and their image and secure travel documents are linked in a database for travel checkpoints. Travelers maintain self-sovereign identity, meaning each traveler selects who they will share their information with, such as an airline, hotel or retail service.

Customized for airlines, compliant with security

The partnership also streamlines adoption of the technology for airlines and airports. SITA Flex enables airports and airlines to build their own mobile applications for passengers, and NEC’s digital identity management software enables developers to overlay their interface with the NEC I:Delight platform.

Biometric verification can also be used for security and customs checkpoints. Each country has distinct requirements for security screening, and SITA has both the relationships and the extensive local workforce to customize our platform for compliance and scale at each location. All systems adhere to country and local policies, and NEC is completely transparent about how data is used. For example, data for international travelers in the U.S. is stored for six hours, then expunged.

Delta Air Lines is already using the NEC facial recognition platform in Atlanta to fast-track passengers. The hygienic, touchless system is ideal during the COVID-19 pandemic, and Delta will expand this streamlined process to other U.S. airport hubs.

Internationally, NEC and SITA have a project in Thailand, at multiple airports in India, and Star Alliance is rolling out NEC I:Delight in Europe. Star Alliance plans to enable travelers to use their travel reward points system as a purchasing method—in flight as well as at the airport, hotel and transportation.

The NEC-SITA partnership creates an opportunity to scale NEC biometrics technology to more than 460 airports running on SITA’s infrastructure around the world.

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Reach Sky-High Communications with UNIVERGE BLUE

Businesses today are rapidly migrating to the cloud. But with upfront costs, unforeseen challenges and the process of getting employees up and running, transitioning to the cloud can feel daunting at times. In fact, 50% of IT professionals say that lack of skills is the top challenge their organizations face in adopting cloud-based infrastructure.

What if there was a simple and reliable solution that could help you transition to the cloud?

Meet UNIVERGE BLUE® CLOUD SERVICES. NEC’s UNIVERGE BLUE provides customers with a frictionless, comprehensive and enhanced set of fully integrated, cloud services ranging from integrated phone system, video conferencing, messaging and contact center to backup & disaster recovery.

UNIVERGE BLUE is completely customizable, with no one-size-fits-all solution. So, no matter where you are on your cloud journey, UNIVERGE BLUE is here to fit your unique business needs.

Your Business is Constantly Evolving – So Should Your IT

How we communicate in the workplace has changed significantly over the last decade thanks to rapid advancements in technology. Communications technology was forced to evolve in order to support the growing number of remote employees across the globe. Even before the current COVID-19 pandemic, the ability to support a remote workforce was already becoming a top priority for many businesses.

However, the COVID-19 pandemic has provided a new perspective on the importance of being able to adapt at a moment’s notice. In just a relatively short period of time, technology teams were tasked with addressing remote users, enabling multiple devices, building out new locations, implementing cross-channel solutions and more.

On-premises hardware simply cannot keep up. As the world continues to change and business needs continue to evolve, businesses need a solution with the flexibility to adapt and grow with them.

Don’t Fall Behind Because of Your IT

Maybe you’re experiencing increased operational costs for overhead and maintenance. Or, perhaps you’re struggling to balance multiple technology solutions spread across various locations and are at risk of your infrastructure becoming complicated, unmanageable and outdated.

And, further complicating things is security. As the number of detrimental data breaches continues to grow, many IT teams are becoming saturated and overwhelmed with risk management and they could be struggling to keep up.

Read our latest ebook, ‘Reach Sky High Communications’ to learn more about how NEC UNIVERGE BLUE can provide you with a simple and reliable path to the cloud.

Transition to the Cloud with NEC

UNIVERGE BLUE is designed to meet the needs of business of all sizes. Whether you’re a startup of 10 employees or an enterprise of thousands around the globe, NEC specializes in providing flexible options for every type of business.

With UNIVERGE BLUE, business can achieve the following:

  • Remove internal barriers to communication and scalability
  • Keep up with ever-increasing customer demands
  • Connect employee engagement with customer satisfaction
  • Enable remote employees to be efficient and connected
  • Automate maintenance and updates
  • Protect organizational data and reduce risk

UNIVERGE BLUE not only meets your needs today, but it will grow with you and provide a comprehensive solution for the future. It’s time to reach for the clouds with NEC’s UNIVERGE BLUE CLOUD SERVICES.

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Hawaii Department of Transportation selects NEC thermal solution for screening travelers

Business and travel shutdowns and mandatory 14-day quarantines have proven to slow the spread of COVID-19, albeit at great cost to local economies. States are now challenged with reopening commerce without causing a spike in infections, which could again overwhelm hospitals and lead to further lockdowns.

Looking for a safe way to bring travelers back into the state and reduce delays and bottlenecks in the deplaning process, the Hawaii Department of Transportation (HDOT) ultimately chose an NEC-led team for deployment of a thermal screening solution at all five state-run airports. The HDOT project award includes equipment, installation and a 10-year maintenance plan that will keep airport traffic flowing safely into the future. Approximately 90 percent of the deployment and maintenance will be completed by local Hawaiian businesses.

The NEC solution leverages thermal sensing and facial recognition technologies to detect elevated body temperature (EBT) and alert screeners to anyone with a temperature of 100.4 or greater. The system, which is being deployed in three phases before the end of 2020, can detect faces wearing masks covering the nose and mouth, allowing a thermal sensor to screen passengers for elevated body temperature so that they can be called aside for additional health screening.

Prior to deployment, members of the Hawaii National Guard were manually scanning deplaning passengers for elevated body temperature. The new thermal screening system speeds the process and reduces potential exposure of pathogens from infected passengers to human screeners.

As travel volumes ramp up in Hawaii, the facial recognition component of the system will temporarily and anonymously track passengers who screen positive for elevated body temperature until a human screener is able to meet the passenger for a secondary evaluation. Passenger image and temperature data collected by the system is deleted after 30 minutes.

NEC NeoFace® Thermal Express technology empowers both government agencies and private commercial entities to check temperatures of foot traffic, without having to create long lines or bottlenecks for individual identification and temperature checks. In a time when social distancing is needed, the flow-through system promotes safety and hygiene by isolating EBT and identifying the source on the move.

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Compassion and innovation can be a positive force for the social justice movement

As a technology industry leader with deep research and development roots, NEC is guided both by strong principles around scientific exploration, as well as the ethical implications of our projects.

I wrote recently that a brighter world “will never exist while systemic racism and other forms of social injustice continue to oppress the Black and other marginalized communities.”

Globally, NEC Corporation President & CEO Takashi Niino has stated previously that as a supplier of public safety technologies, we are committed to maintaining an open and broad dialogue with employees, customers, partners, citizens, civic leaders and our colleagues in government.

NEC is a company with developed core values, including AI & Human Rights Principles, and we are committed to helping to end racial injustice in our society. Our efforts to operationalize our values and AI & Human Rights Principles help us responsibly develop and sell biometric technologies, including face, iris, fingerprint, palm print, finger vein, and others.

Today in the United States, many law enforcement agencies use our technology as a tool for investigative decision-making and determining possible leads in a case. As noted by numerous legal experts and scholars, a match using facial recognition alone is not a means for positive identification. Additional police work is required.

police in the communityAlthough current events have brought the topics of social justice, law enforcement and technology to the forefront of national discourse, NEC, through continued research and development, has long thought about the ways in which facial recognition algorithms can affect people of color. We have gone to great lengths to ensure our facial recognition algorithms are accurate across racial and other demographic groups.

For over a decade, our algorithms have ranked highest in accuracy in tests by the U.S. National Institute of Standards and Technology (NIST), widely considered a global authority on testing of biometric algorithms. Unlike many facial recognition algorithms that in last year’s NIST report, showed a pervasive problem with demographic disparity, NEC’s high-performing algorithm did not demonstrate this issue. As the matter of fact, our algorithm was singled out for being “on many measures, the most accurate algorithm we have ever tested.” This holds true across the diverse array of races and genders represented in the image test database.

This brings me to what NEC believes on the issues.

We believe it is possible to have compassion and actively work to improve conditions for America’s vibrant communities of color, while supporting our law enforcement customers and supporting reforms that encourage responsible use of our technology by law enforcement.

Furthermore, we believe that public safety agencies should responsibly use advanced facial recognition and other innovative technologies to help correct inherent biases, protect privacy and civil rights, and fairly and effectively conduct investigations for social justice.

On the topic of policy and regulation, we have and shall continue to support the development of legislation that provides and enhances existing guidelines for the responsible use of facial recognition technology.

We are dedicated to working with our law enforcement customers, the diverse communities they serve, and the policymakers who represent those diverse communities to find the best possible path forward. As we continue to work toward a brighter world, we plan to find ways to participate in ending systemic racism in America, and to use the best technology to do so.

Sincerely,
Mark Ikeno
President & CEO
NEC Corporation of America

Touchless Transformation – Creating a New, Safer and Seamless Customer Experience, Post COVID-19

I live and work in New York City, the epicenter of the COVID-19 outbreak in the United States. As a matter of fact, the first reported case of COVID-19 in the city was a relative of someone in the same grade as my own child, so this crisis hit home very early on with me.

I immediately began to think how to bring 25+ years of experience in biometrics to help address some of the challenges that have emerged in this pandemic. Fortunately, I did not have to look very far. The fact is, NEC has a wide range of cutting-edge biometric solutions that support a touchless transformation already deployed to help protect employees and consumers. In fact, we are already working with our customers to help reopen airports, airlines, hospitals, casinos, restaurants, stadiums, entertainment establishments and other customer-facing venues.

NEC’s mission is to enable touchless customer experiences. We do this via our new digital service platform, NEC I:Delight, that allows our customers to provide more hygienic and secure customer interactions.

Our customer experience platform provides the ability to validate an individual’s identity using pre-enrolled or opted-in identity information, for example, from a driver’s license or a passport. Once their identity is validated, they have the option to leverage their digital identity by accessing their personal profiles, which is fully encrypted and under the user’s control, for contactless permission-based interactions.

NEC’s proven identity management technology and expertise creates new, safe customer experiences.

Our face-based identification platform can be leveraged during travel, while attending events or shopping. Customers can simply use their faces as proof of identity at point of sale and access points  ̶  without physically touching other devices or surfaces, reducing transmission risk to them and the people around them.

Now, more than ever, we need to rebuild confidence in returning to public spaces, for employees and consumers alike. At NEC, we have the experience and proficiency to help support you moving forward.

Reduce Risk When Reopening or Returning to Work

As states start to reopen public areas and businesses begin opening their doors, retailers, restaurants, airlines, casinos, hotels and other businesses must take precautions to ensure a safe environment for their employees and customers. NEC can play a big role in reducing health risks when reopening or returning to work.

Touchless Access Management is a key challenge in responding to COVID-19 to maintain business continuity. NEC’s access management solution uses face-based biometric authentication to enable employees to enter secured buildings or restricted areas without requiring identification cards or touchscreens.

Contactless Facial Payment uses NEC’s award-winning biometrics technology to simultaneously verify the identity of individuals, without contact in-store or online. Additionally, customer loyalty is improved with personalized offers that are suggested to an individual based on their preferences or previous purchase history.

Elevated Body Temperature screening provides rapid, touchless, hygienic physical access in congested high throughput environments. Built with industry-leading thermal sensors and top-ranked face recognition software, NEC’s NeoFace® Thermal Express achieves fast results with exceptional accuracy. Powered by NEC’s artificial intelligence (AI)-driven video, thermal sensing and analytics, we can deliver a secure experience that does not involve physical contact.

NEC’s NeoFace® Thermal Express:

  • Detects elevated body temperatures (EBT) that may indicate a fever and alerts operators
  • Identifies personal protective equipment (PPE), including face masks
  • Leverages advanced analytics to enhance performance and throughput
  • Equipped with the most accurate and proven face recognition technology*
  • Improves customer experience and decreases or eliminates lengthy queues

Scene Processing using AI analyzes and extracts data to identify people, objects and events. For example, it can ensure employees and customers are maintaining appropriate social distancing, capacity limits are being monitored and masks are being worn in mandatory areas.

NEC: Committed to Innovation and Touchless Transformation

NEC I:Delight, combined with our AI-driven analytics and identity management solutions, help create experiences that are seamless and safe. For decades, NEC has been delivering scalable, end-to-end solutions that enable safety and security.

NEC - Fresh

We are proud to work with Fresh Consulting, our strategic partner known for designing innovative experiences for top global brands. Using a comprehensive collaborative discovery process, we will work together with your organization to determine how to:

  1. Design your biometric customer journey
  2. Align key stakeholders and customer personas
  3. Capture technical and operational constraints
  4. Create a prioritized roadmap and ROI determination

Our commitment to innovation and touchless transformation is paramount!

*NEC NeoFace face recognition algorithms have been ranked #1 by the U.S. National Institute of Standards and Technology (NIST) for nine years – https://www.necam.com/AdvancedRecognitionSystems/NISTValidation/FingerprintFacial

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