What’s New with BLUE? Introducing UNIVERGE BLUE BACKUP for Salesforce

Earlier this year, Salesforce announced the retirement of its Data Recovery Services, stating that “the data recovery process does not meet [its] high standards for customer experience due to the length of time and reliability of the process.” Now, many organizations are left without a solution to protect their valuable data against the ever-growing risk of a cyberattack.

To address this need, NEC recently introduced UNIVERGE BLUE BACKUP and RECOVER for Salesforce. With UNIVERGE BLUE BACKUP and RECOVER for Salesforce, organizations can consolidate and protect all data at the enterprise level. The solution provides reliable backup and protection of all Salesforce data, including standard and custom objects, documents and attachments, and Salesforce CRM content, files and metadata.

Salesforce identified two primary reasons for retiring its Data Recovery Services: restoration time and data integrity. The company stated that the restoration would take at least 6-8 weeks, and they were experiencing difficulty restoring data; therefore, it could not guarantee 100% data recovery.

NEC understands there are immense liability issues if the provider cannot guarantee the restoration and accuracy of data. Additionally, compliance standards, such as the California Consumer Privacy Act (CCPA) of 2018, requires that the proper compliance protocols are in place, including where data is located, who has access to the equipment and data, and the chain of custody of who has accessed the data.

UNIVERGE BLUE BACKUP and RECOVER for Salesforce ensures consistent corporate compliance through standardization and simplifies the overall backup and recovery processes. The solution ensures that all Salesforce data is backed up in accordance with the organization’s overall backup policy and reported through standardized corporate policies that ensure compliance. It also consolidates all server, application, client and Salesforce data into a unified environment – providing a better, more secure way to work.

UNIVERGE BLUE BACKUP and RECOVER is built on award-winning NEC HYDRAstor® Storage technology, industry-leading CommVault® BACKUP Software, Iron Mountain® Data Centers, and is complemented with daily reports and always-on monitoring. The solution is highly scalable and flexible, delivering backup strategies that can scale with an organization’s evolving needs.

Interested in learning how NEC can protect your Salesforce Data?

Fill out the form below and speak to an expert today!

Enabling Long-Term Continuity with Feature Rich On-Line Meeting Solution

In March 2020, many began working from home and relying on remote meeting tools to communicate and collaborate. During this time, most organizations’ focus was just to keep their business up and running until employees were permitted to go back into the office. Organizations kicked into survival mode, some quickly implementing solutions that were intended to be a temporary fix until things went back to normal.

As time goes on, it is clear the business world will likely not “go back to normal” for the foreseeable future, and possibly never will. Now for some, the swift adaptions implemented because of the crisis have proven only to be effective for a short period of time, and not sustainable as long-term solutions.

The spread of COVID-19 has led to a rapid shift in how employees and customers communicate. Now, organizations must start thinking purposefully about redesigning their business operations with the right collaboration tools that will help to enable a sustained future. The future now depends on an organization’s ability to adapt their business by rethinking business continuity and resiliency plans.

Rethinking Business Continuity

Before the pandemic, many organizations associated business continuity with operations and services in the wake of a disruptive event, such as disaster recovery. Now, we realize that business continuity and resiliency go beyond just disaster recovery and disaster planning. Now, business continuity means that employees have the tools and resources to do their jobs from anywhere at any time.

To ensure that productivity happens from anywhere, the tools must be easy to use, always available, highly secure, mobile-ready, tightly integrated, and well supported. NEC UNIVERGE BLUE CLOUD SERVICES makes this possible.

Embracing Digital Collaboration Tools to Enable Business Continuity

"Business as usual” may have changed. What we consider “an office” may have changed. But what hasn’t changed is the need to keep doing what we’ve always been doing, and that means keeping employees connected and engaged, providing great customer support, and winning new business.

Feature rich online meeting tools allow employees to collaborate with their colleagues as effectively as they would in a physical office and meet with prospective customers to pitch their products and services – from anywhere.

While video collaboration and/or voice is a great start, businesses cannot sustain by only utilizing video collaboration and phone calls as their primary communication method. Other features are necessary such as team chat, webinar, file share and sync, co-editing, phone calls, screen share, and more.

Introducing UNIVERGE BLUE® MEET WEBINAR

UNIVERGE BLUE MEET WEBINAR is an online virtual event service that provides a complete set of tools and capabilities to help grow business virtually and reach more people, wherever they are located.

Presenters can use video, audio, and screen share to effectively communicate with customers and prospects no matter their location. MEET WEBINAR helps to build personal connections, engagement, and trust by allowing attendees to see the presenter in real-time and engage through Q&A, Emoji’s, live Polls and more. Organizations can reach a broader audience and grow their business with an easy-to-use service that connects and engages anyone, on any device, from anywhere.

Streamlining communication complexity is the key to improving remote collaboration, enhancing security and productivity, as well as saving time, finances, and resources. It’s important that employees and customers don’t lose the power of face-to-face meetings while remote. The good news is they don’t have to! With NEC’s UNIVERGE BLUE MEET WEBINAR, employees have access to powerful online meeting and virtual collaboration tools to help keep business moving forward, no matter their location.

With UNIVERGE BLUE MEET WEBINAR you can:

  • Promote webinars with customizable invitations, registration pages, and email reminders
  • Host webinars with up to 12 HD video presenters and up to 1,000 attendees
  • Record sessions and report on who viewed the recording
  • Generate detailed reports on attendance, performance, chat, polls, Q&A, and surveys; follow up with emails and surveys to push attendees down the purchasing funnel
  • Integrate with 1,000 + business apps via Zapier to track your leads, registrations, and more!

NEC’S UNIVERGE BLUE CLOUD SERVICES incorporate a variety of cloud-based communications, collaboration, and backup solutions. Whatever kind of challenge has been imposed on your business; NEC can help you figure out the solution.

If you are interested in learning more about NEC’s UNIVERGE BLUE MEET WEBINAR On-line Meeting solution, visit https://www.univergeblue.com/cloud-services/webinar/ or get in touch with a UNIVERGE BLUE expert today.

Who’s Protecting Your Data?

Data is an organization’s most valuable asset. However, many organizations lack the critical software, infrastructure, and security processes needed to mitigate potential loss or access.

A recent Commvault survey shows that nearly half (43%) of IT managers do not have a comprehensive backup solution in place. Of those who do, less than half of ransomware victims were able to fully recover their data after an attack. Even more surprising is the increasing threat by insiders taking malicious action against their firms, with 72% of organizations stating that insider attacks have become more frequent over the last 12 months.

One thing is clear: it’s no longer a question of if a cyber-attack will take place, but when.

Cost of Data Breaches and Ransomware

The price companies pay for data breaches and ransomware attacks is not only the potential data loss or the cryptocurrency ransom that they may pay, but also the cost of recovering from the attack. A prime example is the ransomware attack on the city of Baltimore. While the perpetrators of the attack only demanded $76,000 in Bitcoin which the city refused to pay, Baltimore city officials estimated the recovery from this attack will cost taxpayers over $18.2M.

Losses can come from stoppages in manufacturing, inability to receive payments, employees unable to work, inability to service customers, cost of recovery specialists and implementation of new security protocols, and sadly, even death of a patient in a healthcare setting. This is why it is critical for businesses and organizations ensure that they have the right data protection in place.

UNIVERGE BLUE® BACKUP and RECOVER

NEC’s UNIVERGE BLUE® BACKUP and RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data. It is a powerful, cost-effective, and reliable managed Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solution that delivers always-on data protection.

Key features of UNIVERGE BLUE BACKUP and RECOVER include:

  • Optimized and secure backup and disaster recovery architecture: Industry leading BaaS software from CommVault detects Ransomware, while NEC’s award winning HYDRAstor® optimizes and protects data with built-in deduplication, compression and data verification.
  • Risk mitigation and reliability: Iron Mountain’s datacenters – some of the most secure, compliant and energy efficient datacenters in the world – safely and securely store at-rest data. Advanced Encryption Standard (AES) ensures data remains safe whether in-transit or at rest.
  • Regulatory compliance: Iron Mountain’s national datacenter Level 4 Security offers broad coverage and high levels of compliance ideal for healthcare and federal organizations.
  • Dynamic delivery models: Flexibility to backup between datacenters with an on-premises solution or straight to the cloud, virtual or physical environments.
  • Service and support: 7x24x365 management and support from a fully staffed Network Operations Center (NOC), as well as regular status and performance reports.
  • Simple & predictable cost effective billing options: Pay-as-you-go pricing ensures organizations only pay for storage that is consumed

Let’s Get Started!

Schedule a demo and start protecting your organization’s data today!

From Vision to Fruition: Creating Biometric CX Solutions

NEC is looking at ‘reopening’ from the perspective of returning stronger!

A top priority for businesses today is to create touchless touchpoints that deliver a frictionless, personalized, secure and seamless customer experience.

The COVID-19 pandemic has forced many industries around the world to change their best practices. Now more than ever, it is imperative for businesses to have a clear reopening plan that isn’t just “reopen the doors” and “return to normal.” Instead, these plans need to address customer and employee concerns simultaneously.

The first step toward creating a unique customer experience is understanding the current business challenges and new innovative possibilities. NEC has partnered with Fresh Consulting to deliver a “Design Thinking” process that reduces risk and maximizes the opportunity to deliver an improved customer experience.

Throughout the discovery process, we will work with your organization to determine how to align internal stakeholders, capitalize on opportunity, mitigate risk and deploy efficiently to maximize ROI.

This proven process includes the following methodologies:

  1. Research
  2. Strategy
  3. Rapid Prototyping
  4. Evaluation
  5. Deployment
  6. Future Roadmap Development

NEC has been a leader in advanced biometric recognition solutions for more than 50 years. Our touchless technology portfolio is used across multiple industries.

Solutions such as contactless payment and face authentication, thermal screening for elevated body temperature (EBT) for customers entering a store or employees entering a warehouse, along with hygienic protocols, can all make a difference when returning to work.

NEC, along with Fresh Consulting, can help drive long-term success for your organization. To learn more and download our white paper visit www.necam.com/fresh.

Below is a three-page preview of our white paper. Click here to learn more or fill out the form below to download the entire whitepaper.

Let’s Get Started

Learn how NEC & Fresh Consulting can transform your organization.

NEC’s I:Delight platform is taking flight with SITA partnership

When airport checkpoints move smoothly, travelers have more time to shop, dine and relax before their flight. NEC’s biometric facial recognition technology is the quickest and simplest way to authenticate a passenger’s identity, letting them fast-track through every process from bag check to boarding.

NEC has developed a unique partnership with SITA, a global provider of IT and communication infrastructure for 80% of the world’s airports. NEC’s Advanced Identity Matcher – Edge Source (AIM-ES) technology uses the most accurate face matching algorithms as validated by the National Institute of Standards and Technology (NIST), along with our NeoFace® algorithm, to deliver an all-in-one solution capable of creating recognition galleries and templates as well as providing identity matching and scoring. It easily integrates with the SITA Smart Path whole-journey identity management solution, which creates a specialized application for airport travelers.

Using the application, travelers can choose to use their digital identity for paperless boarding passes. A simple facial scan validates their identity at check-in and continues to authenticate passengers throughout the airport experience.

Implemented fully, a traveler can enable facial recognition in NEC’s I:Delight identity management platform to approve purchases in airport shops, on airlines, for hotels and transportation. Because it uses an individual’s unique ID, it is more secure than other online money transfer services.

No explanation required—in any language

Facial recognition is intuitive and transcends language barriers: Everyone knows how to take a selfie, so it’s natural to look at a screen for a snapshot. The results are also extremely quick. The photo hits the cloud, finds a match, then flashes a red light or green light—a universal signal for a person to stop or go ahead.

By comparison, other forms of biometric identification require the individual be at an exact distance and use a precise gesture—both of which involve an explanation and require more time. In addition, face coverings during the COVID-19 pandemic raise a new challenge, but NEC’s NeoFace biometric algorithms gather enough data from the visible part of the face to verify a traveler in the database.

Travelers simply opt-in to the platform to access the application. If they want touchless fast-tracking, they download an app to their phone, save an image of their face on the day of travel, and their image and secure travel documents are linked in a database for travel checkpoints. Travelers maintain self-sovereign identity, meaning each traveler selects who they will share their information with, such as an airline, hotel or retail service.

Customized for airlines, compliant with security

The partnership also streamlines adoption of the technology for airlines and airports. SITA Flex enables airports and airlines to build their own mobile applications for passengers, and NEC’s digital identity management software enables developers to overlay their interface with the NEC I:Delight platform.

Biometric verification can also be used for security and customs checkpoints. Each country has distinct requirements for security screening, and SITA has both the relationships and the extensive local workforce to customize our platform for compliance and scale at each location. All systems adhere to country and local policies, and NEC is completely transparent about how data is used. For example, data for international travelers in the U.S. is stored for six hours, then expunged.

Delta Air Lines is already using the NEC facial recognition platform in Atlanta to fast-track passengers. The hygienic, touchless system is ideal during the COVID-19 pandemic, and Delta will expand this streamlined process to other U.S. airport hubs.

Internationally, NEC and SITA have a project in Thailand, at multiple airports in India, and Star Alliance is rolling out NEC I:Delight in Europe. Star Alliance plans to enable travelers to use their travel reward points system as a purchasing method—in flight as well as at the airport, hotel and transportation.

The NEC-SITA partnership creates an opportunity to scale NEC biometrics technology to more than 460 airports running on SITA’s infrastructure around the world.

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