Enhancing Travel Experience with NEC’s Biometrics: A New Dawn for Cruise Lines and High-Speed Trains

Welcome to the future of travel in the cruise ship and high-speed train industries, redefined by NEC’s Facial Recognition Biometrics. This chapter will explore how NEC’s innovative technology is enhancing and revolutionizing the travel experience, from check-in to disembarkation, offering unmatched security, efficiency, and convenience.

Revolutionizing Passenger and Crew Experience

NEC’s Biometric system, tailored for cruise ships and high-speed trains, addresses these industries’ unique challenges. Traditional methods like physical tickets and manual check-ins are becoming obsolete, giving way to a more streamlined, secure, and efficient system. Integrating biometrics in these environments promises an improved passenger travel experience and more effective crew management.

Advanced Biometric Solutions: A New Era in Travel

Implementing NEC’s facial recognition technology in these industries is a game changer. Passengers can now enjoy seamless check-in and boarding, using their face as their ticket. The system enhances onboard security, personalizes passenger services, and efficiently manages crew access to restricted areas. This technological advancement represents a significant leap towards a more efficient and secure travel experience.

Application Of Biometrics and Digital ID

NEC’s Facial Recognition Biometrics system creates a unique digital ID for each passenger and crew member. This single biometric profile ensures high security and efficiency, preventing identity fraud and simplifying the travel process. Using biometric Digital Tokens provides an added layer of security, enhancing the overall safety of the travel experience.

How NEC’s Biometric System Works

  • Digital Token Creation: Passengers and crew create a unique biometric profile, which is used to generate a Digital Token.
  • Seamless Boarding Process: Facial recognition enables swift and secure boarding, enhancing passenger convenience.
  • Continuous Authentication: The system provides ongoing verification, offering personalized services and secure access throughout the journey.
  • Efficient Crew Management: Streamlines crew access to various areas, ensuring operational efficiency.

Use Cases and Benefits

NEC’s biometric solution greatly improves the travel experience by offering a range of benefits:

  • Onboard Comfort and Convenience: Enhances passenger access to rooms and facilities, personalizing the travel experience.
  • Streamlined Operations: Simplifies trip planning and onboard purchases, making them more efficient and user-friendly.
  • Enhanced Safety and Security: Continuous monitoring ensures a secure environment for passengers and crew.
  • Operational Efficiency for Crew: Facilitates smooth management of crew activities and access to restricted areas.

Why Choose NEC for Your Travel Biometrics?

NEC stands at the forefront of biometric technology, offering solutions that are not only innovative but also reliable and user-friendly. The company’s commitment to continuous research and development ensures that its solutions are always ahead of the curve, meeting the evolving needs of the travel industry.

Conclusion

In an industry that is constantly evolving, NEC’s Facial Recognition Biometrics solution represents a significant step forward in enhancing the travel experience. By choosing NEC, cruise lines and high-speed trains are not just adopting a new technology but are embracing a future where travel is more secure, efficient, and enjoyable.

Connect with NEC

Embark on a journey of transformation with NEC’s advanced biometric solutions. Reach out to us to explore how we can tailor our technology to meet the unique needs of your travel industry, paving the way for a more secure and efficient future in travel.

References/Resources

This series draws upon information from reputable sources, industry research, and the expertise of companies like NEC, a global leader in advanced biometric solutions and digital identity technologies. For readers seeking further exploration, we recommend visiting NEC’s website (https://nectoday.com/) for insightful articles, case studies, and updates on the latest biometric authentication and digital IDs developments.

Email: digital_id@necam.com
Visit: https://necam.com/digitalid

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Enhancing Security and Streamlining Experiences: Digital IDs and Biometrics in Stadiums, Sporting Arenas, and Amusement Parks

Introduction

In today’s digital era, the use of Digital IDs and Biometric Authentication extends beyond traditional sectors like finance and healthcare. Industries such as stadiums, sporting arenas, and amusement parks are increasingly adopting these technologies to enhance security, streamline operations, and elevate the overall visitor experience. This blog will explore the innovative applications of Digital IDs and Biometrics in these entertainment venues.

Enhanced Security Measures:

Stadiums, sporting arenas, and amusement parks attract large crowds, making security a top priority. Digital IDs and Biometric Authentication offer robust solutions to enhance security measures within these venues.

  • Access Control: Digital IDs and Biometrics enable secure access control, replacing traditional paper tickets or physical access cards. Visitors can store their keys or passes digitally on their smartphones, reducing the risk of loss or theft. Biometric authentication methods like fingerprint scanning or facial recognition ensure that only authorized individuals gain entry, preventing ticket fraud or unauthorized access.
  • Identity Verification: Digital IDs and Biometrics provide reliable identity verification for these venues’ employees, vendors, and contractors. Biometric authentication ensures that only authorized personnel access restricted areas, reducing the risk of unauthorized entry or insider threats.

Streamlined Operations and Improved Guest Experience:

Digital IDs and Biometrics offer significant benefits in streamlining operations and enhancing the guest experience within stadiums, sporting arenas, and amusement parks.

  • Contactless Transactions: Digital IDs enable contactless transactions, allowing visitors to purchase within the venue using their smartphones. By linking payment methods to their Digital IDs, visitors can make seamless transactions for concessions, merchandise, or other services, reducing the need for physical cash or cards.
  • Queue Management: Biometric Authentication can streamline entry and reduce wait times, improving the overall guest experience. Biometric systems can quickly verify visitors’ identities and grant access, minimizing queues and ensuring a smooth entry process.
  • Personalized Experiences: Digital IDs provide a platform for personalized experiences within entertainment venues. Visitors can create profiles within the venue’s app to receive tailored recommendations, exclusive offers, or loyalty rewards based on their preferences and past visits.

Case Studies and Success Stories:

Let’s take a look at some real-life examples where Digital IDs and Biometric Authentication have transformed the operations and guest experiences in stadiums, sporting arenas, and amusement parks.

Stadiums and Sporting Arenas :

  • NEC provided a large-scale facial recognition system for Tokyo’s 2020 Summer Olympic and Paralympic Games. The system was used to identify over 300,000 people at the games, including athletes, volunteers, media, and other staff. It was the first time that facial recognition technology were used for this purpose at an Olympic Games.

Amusement Parks:

  • Disney MagicBand: Disney introduced the MagicBand, a wearable device equipped with biometric authentication, for visitors to access various attractions, make payments, and personalize their experiences within the park. The MagicBand streamlines operations and enhances the guest experience by eliminating the need for physical tickets and providing convenient access to services.

Future Possibilities:

Integrating Digital IDs and Biometrics in stadiums, sporting arenas, and amusement parks is continuously evolving. Here are some future possibilities and trends to look out for:

Facial Recognition for Personalized Experiences:

Facial recognition technology can be leveraged to create personalized experiences within entertainment venues. By identifying visitors’ faces, the system can provide customized recommendations and exclusive offers, and even interact with characters or mascots within the venue.

Biometrics for Enhanced Safety:

Biometric Authentication can be further integrated with safety measures, such as monitoring crowd density or identifying individuals on watchlists. This integration can help ensure the safety of visitors and enable timely responses to potential security threats.

Conclusion:

Adopting Digital IDs and Biometric Authentication in stadiums, sporting arenas, and amusement parks revolutionizes how these venues operate and interact with their visitors. Enhanced security measures, streamlined operations, and improved guest experiences are just some of these technology’s benefits. As the industry embraces innovation, we can expect even more exciting advancements in integrating Digital IDs and Biometrics within the entertainment sector.

As we progress in our series, we will delve into the critical area of biometric privacy and security.

Call to Action

Stay tuned for our next chapter, where we explore “Biometrics and Digital IDs in Casinos and Gambling: Security, Transactions, and Player Experience Enhancement.” We invite you to share your thoughts, insights, and questions on the transformative power of biometrics and digital IDs in retail. Let’s continue this engaging conversation in the comments below!

References/Resources

Throughout this series, we draw upon information from reputable sources, industry research, and the expertise of companies like NEC, a global leader in advanced biometric solutions. For further exploration, we recommend visiting NEC’s website to access insightful articles, case studies, and updates on the latest advancements in biometric authentication.

References/Resources:

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How Forerunner Technologies has Tackled Customer Issues using UNIVERGE BLUE

NEC UNIVERGE BLUE Channel Partner Forerunner Technologies weighs in on the value of using UNIVERGE BLUE to help customers transition to a modern workplace.

The partnership between Forerunner Technologies and NEC dates back many years, but it has taken on a new dynamic in recent times. NEC’s UNIVERGE BLUE offers Forerunner Technologies a powerful solution for its clients as they navigate the challenges of a rapidly evolving business environment.

UNIVERGE BLUE is an easy-to-use, cloud-based communications platform that helps businesses manage communications and collaboration between employees. For Forerunner Technologies, the UNIVERGE BLUE platform creates a number of promising opportunities, allowing communications consultants to offer robust solutions to some of their customers’ biggest challenges.

The move to a hybrid workplace

With COVID-19 disrupting the corporate world, many companies were forced to adopt a hybrid workplace. Instead of every employee working on-premises, people were suddenly splitting time between working from home and being in the office. Thanks to UNIVERGE BLUE CONNECT, Forerunner Technologies was able to provide a solution for all its customers struggling with this new way of working. It allowed them to retain seamless communication and connectivity throughout their enterprises without letting the transition disrupt productivity.

As the restrictions have eased off, Forerunner Technologies identified that there is still an appetite for hybrid working in the modern world. A lot of their customers are keen to hire talent that either works remotely or semi-remotely. UNIVERGE BLUE CONNECT provides the perfect platform to make this easier than ever.

Letting workers adopt their preferred technologies

The new generation of workers has specific demands when it comes to the technologies they want to use at work. Some of them want to use their mobile device to work, others a tablet, and some still prefer their laptop. Thanks to UNIVERGE BLUE CONNECT, Forerunner has been able to provide a platform that lets its customers’ employees adopt their preferred technologies.

Individuals are now able to work in a way that suits them the best. As a result, this translates into more productivity for companies. According to UC Today, 75% of Unified Communications as a Service (UCaaS) users experienced heightened productivity. There’s no doubt in the mind of Forerunner Technologies that this is thanks to the flexibility that a system like UNIVERGE BLUE CONNECT provides.

LECs are no longer mandated to maintain copper services

The local exchange carriers (LECs) are no longer mandated by the FCC to maintain copper services. This has caused a huge disruption! Forerunner Technologies has seen many of its customers receive short notice periods from LECs stating that certain services will be terminated. Likewise, many service providers have hiked up the prices of legacy telephone lines to egregious amounts. As a result, the only solution is to switch these services to hosted solutions. More decision-makers at top companies are looking for platforms like UNIVERGE BLUE CONNECT to help them navigate this transition.

UNIVERGE BLUE CONNECT has allowed Forerunner to provide monthly subscription packages that help clients gain control of their bills and clearly understand how much everything costs. When Forerunner can save money providing this service, it will ultimately mean that the service can be sold to customers at a more affordable price point.

Overall, Forerunner has seen savings between 15-35% for most customers. UNIVERGE BLUE CONNECT has also given them an easy way to allow customers to pay for what they need.

Forerunner Technologies is thrilled with its partnership with NEC. This cloud-based system has transformed the services it can provide for customers as a premier national communications consultant for enterprises and SMBs. In a world driven by the concept of hybrid working, UNIVERGE BLUE Cloud Services is allowing Forerunner to give customers a steppingstone toward a cloud-based work environment. This helps customers offer better working environments for employees, catering to their specific needs. It opens up the talent pool and lets them grow as companies.

UNIVERGE BLUE offers a product that delivers a better all-around experience for everyone. Customers enjoy monthly savings while also receiving a better way of communicating and staying connected.

For more information on NEC’s UNIVERGE BLUE and its capabilities for your business, visit the UNIVERGE BLUE website.

10 Strategic Smart Enterprise Drivers for 2023

Businesses are currently weighing the impact of rapidly changing economic conditions, as well as disruptions in supply chains, and energy sourcing. Digital Transformation is recreating business models, changing the way customers and employees interact and altering entire industries. Making sense of such disruptive changes has never been so important in order to transform smartly instead of being left behind.

As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience, NEC is sharing its views on leading and emerging trends and technologies to help your Smart Enterprise anchor its strategic investments. Explore NEC’s Top 10 Strategic Drivers and discover how to navigate through the developments to simplify your organization, realize workforce efficiencies, deliver superior customer services, and gain a competitive advantage.

Digital Transformation
Digital Transformation is key for enterprises to enrich their operations with innovative solutions that optimize business practices, drive workforce engagement, and create a competitive edge. Digital adoption and automation are key to operational excellence and indispensable for organizations to survive. Equipment, functions and processes becoming more and more software driven, makes them more responsive to changing requirements.

Ubiquitous Connectedness
Organizations are capitalizing on mobility solutions that enable employees to work from just about anywhere, at any given time, whether on-site, at home, between appointments, or while traveling. Technology ensures they remain fully integrated with their organizations, colleagues and customers. Work/life balance is enriched by the power of the smart-phone, serving both business and private communications.

Smart, Collaborative Workspaces
The traditional office is shrinking and working from home is fully accepted. With hybrid work being the new normal workstyle, tools that support a flexible, open and agile way of working, like Unified Communications & Collaboration (UC&C), are a mandatory part of running a successful business. Remote workers need to feel engaged and included in company culture. At the same time, Smart enterprises must adopt workplace management solutions that create environments for maximizing not only employee productivity and well-being, but also workplace safety and efficiency as some workers return to the office. Automated reservation and touchless check-in allow both workers and visitors to quickly and safely use office space as often as needed.

Driving Engagement
Companies are pushing hard to deliver connected Customer Experiences (CX) across media, channels, processes, and departments – making contact easy and pleasant, lowering thresholds, presenting options most relevant to the customer, and ensuring swift response to queries. Smart enterprises reinvent their customer engagement models to deliver customers a distinctive, personalized experience and ensure a long-lasting relationship.

The Return Of Cost Consciousness
Until recently businesses were predominantly focused on post-pandemic growth. Now, cost reduction and optimization will play a more prominent role in decision making in 2023. Rising interest rates and volatile labor, materials, and energy prices are forcing enterprises to revisit their balance sheets and cut costs by optimizing out of pocket spendings such as IT infrastructure and office space. Businesses that adopt pay-per-use and flexible models will be able to reduce upfront costs and pay only for what is currently needed, while also giving themselves the flexibility for future expansion. Customers will benefit from easier financial management and predictable overall monthly costs. Smart enterprises will embrace the cost-effectiveness and flexibility of month-to-month contracts with the flexibility to scale up or down as needed.

Cloud-Centric Optimization
Cloud computing has revolutionized IT and software delivery. Applications running in the cloud make it incredibly easy for users to signup, access, and draw on solutions available on demand and within minutes. Cloud-based deployments consequently adopt new functionality much faster and more easily than their on-premises counterparts, with new applications driving rapid innovation.

Securing The Data-Driven Enterprise
The power of capturing, processing, and analyzing data offers tremendous opportunities to drive better business intelligence, product development, and customer service. Real-time business processes and workflows also require swift retrieval of data at the moment of need. As data sets grow, storage solutions need to become more flexible and scalable as organizations find it increasingly complex to store, protect, and manage all collected information.

Business Resilience And Continuity
Today’s enterprises depend on reliable access to applications, information, and people to persistently operate smartly and compete effectively. This requires a robust communications and IT infrastructure capable of providing always-on availability that can also self-heal should potential service disruptions occur. Navigating these disruptions calls for a more holistic and proactive strategy with respect to sourcing and securing resources across a variety of key areas.

Extended Reality
Analytics tools have historically been focused on descriptive outcomes, but now their applications are shifting towards predicting future events and behavior and recommending how to react to outcomes. In 2023, AI tools will become widely available through cloud platforms and open-source software. Businesses will ramp up their usage to streamline efficiency for the organization and achieve new levels of engagement, drawing on elements such as emotion recognition and behavior analysis.

Smart, Sustainable Society
Important steps are being made towards building smarter societies – where information and communications technologies ensure energy efficiency, sustainable economic development, safety and security, along with wise management of natural resources. Connected processes and collaboration will save time and reduce costs, scope, and impact of physical travel and transportation. Digital technologies will support the incorporation of circular economy principles into businesses and society, facilitating the redesign of products and value chains.

By embracing Digital Transformation and enabling advanced approaches to how Communications and IT services are delivered and managed, NEC provides new ways for Smart Enterprises to thrive and grow.

To learn more, visit https://www.necam.com/.

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How Artificial Intelligence Can Take Customer Service to New Heights

A Look at the New Interaction Analytics and Evaluator AI Features in UNIVERGE BLUE ENGAGE

You have probably heard some of the recent buzz around Contact Center Artificial Intelligence (AI) – how it is the wave of the future for Contact Center technology and smart business. Emily Potosky, Senior Research Principal for Gartner’s Customer Service & Support practice, describes in the 2022 Gartner report entitled “3 Ways AI Benefits Customer Service Organizations” that “Customer service and support leaders are optimistic about the value AI can provide and plan to substantially increase their adoption of AI capabilities over the next two years.” At the same time, she explains how there are conflicting messages about the real benefits of AI and the right solutions in which to invest. According to the report, insights, user experience, and process improvement are three key ways that AI can benefit customer service organizations going forward.

Contact Centers as Critical Touchpoints

As you certainly know, your business thrives on creating and retaining satisfied customers. Your Contact Center is a critical customer touchpoint, where the quality of your interactions can determine whether a customer becomes a passionate, lifelong company advocate or chooses to exit your customer base forever. This is why the power of AI to offer accurate insights into your Contact Center’s daily customer interactions is an appealing way to maintain oversight and drive continuous improvement for customer service, experiences, and processes.

Consider the immense value it would have if your organization could gather meaningful, actionable insights from the voluminous inbound and outbound calls your agents handle each day. Your collection of customer conversations holds tremendous value. However, no one in your organization has the time to review each and every customer conversation manually, and random sampling will simply provide an incomplete picture. The beauty of AI is that it makes the impossible possible.

Gather Actionable Insights and Enhance Customer Experiences with UNIVERGE BLUE ENGAGE

UNIVERGE BLUE ENGAGE from NEC is a Contact Center as a service (CCaaS) solution offering not only the benefits of enhanced call center functionality and remote-office flexibility for a low monthly fee per user, but also a powerful suite of AI features that are reason enough to move your entire Contact Center to the cloud today.

The Interaction Analytics feature for ENGAGE uses Artificial Intelligence to enable Contact Center supervisors and your leadership team to easily identify and focus on those conversations that matter the most to your business. By analyzing and tagging customer conversations for sentiment and designated keywords, the guesswork eliminated. Supervisors can gather powerful insights about customer experiences, review recorded and transcribed conversations of interest, act quickly to address trends or issues they see, and move your business ahead of customer demands and expectations. Insights from ENGAGE Interaction Analytics can also be leveraged to help with coaching and training employees and improving customer satisfaction overall.

Evaluator, another AI-powered tool for ENGAGE, utilizes sentiment analysis to monitor the performance of frontline agents and helps supervisors to easily identify those agents requiring additional training or coaching, allowing them to act instantly on specific conversations as needed. The tool also allows supervisors to provide constructive feedback to agents and for agents to respond to this feedback within the application, as a way to build employee skills and improve customer service levels and retention rates.

The benefits of AI can extend to every area of your business, through an effective keyword tagging strategy. For example, a customer service manager could stay informed of any conversations containing keywords like “cancel” or “unhappy,” to see how frontline users are handling these difficult conversations. Sales and marketing could flag competitor names or review conversations that have been flagged for positive or negative sentiments to identify new product value propositions or customer pain points. Product development could tag for keywords like “broken” or “missing,” to identify opportunities for product improvements or new features.

ENGAGE: Real Benefits, The Right Solution

Salesforce quote

According to a recent research study conducted by Salesforce, 88% of customers indicate that the experience a company provides is as important as its product or services, and 94% indicate that a positive customer service experience makes them more likely to purchase again. These customer statistics are really not surprising, but definitely help to explain why the right AI solution for any Contact Center needs to offer the real benefits of insights, user experience, and process improvements – as the Gartner report mentioned earlier explains. ENGAGE Interaction Analytics and Evaluator AI are the right solution for tapping into the wealth of information that is currently hiding in your daily customer interactions – insights that will allow your Contact Center and business to continually improve, create positive customer experiences, and soar to new heights.

Ready to learn more about UNIVERGE BLUE ENGAGE?

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