Reduce Telecommunications Costs with NEC Network Connect

The cost of enterprise telecommunications are staggering as many organizations are forced to rely on multiple vendors to achieve network redundancy, availability and cost effectiveness.

Today, NEC is introducing an artificial intelligence (AI) powered call-routing solution that automatically matches each call with the most efficient and cost-effective carrier solution available. Network Connect Intelligent Call Routing is simple to deploy, provides unmatched reliability and reduces telecommunications spending up to 30%, or more.  What’s equally exciting is that Network Connect provides users unprecedented visibility and control of their voice activity through a single dashboard across the entire enterprise. For the first time, enterprise customers are in complete control of their telecommunications voice networks.

Imagine if you assembled hundreds of telecom carriers in a single room and asked them to compete for your business on every call. With Network Connect by NEC, if one carrier is having an issue, it’s removed automatically and another carrier bids to earn your business. If a carrier raises their price, another carrier may choose to lower theirs to earn your business. All of this happens transparently while each call is transmitted through the most effective and best quality path offering a ‘pay per what you use’ pricing model.

Why limit yourself to the vulnerabilities that come with depending on one single carrier when NEC’s Network Connect gives you access to the entire wholesale telecom marketplace?

Network Connect cuts enterprise telecommunications costs up to 30%, or more annually.

What does Network Connect do?

Together NEC and 46 Labs developed a call routing solution that provides enterprise customer’s access to the wholesale telecommunications market and where calls are routed to the lowest cost carrier. In simple terms, each call goes to the lowest bidder, in real time, improving operational efficiency while reducing telephony costs. Annual cost savings are dramatic versus using a standard carrier that may charge retail fees or round up call times to unnecessarily high phone bills.

How does Network Connect work?

The Network Connect intelligent call routing solution uses AI and machine learning to establish the most optimal call path. Once you have access to Network Connect, you will receive instant access to hundreds of global carriers.  Calls are routed between carriers the same way your current carrier manages your call traffic. Businesses establish a SIP Trunk connection to the platform, through the internet and a PBX, and Network Connect will automatically handle all carrier selection, taxation, security, cost and quality optimization.

What information does Network Connect provide?

With Network Connect, IT staff will finally have the visibility and control to monitor and remediate voice network traffic issues.  Additional benefits include:

  • Full access to an up-to-the-minute assessment of telephony usage
  • The option to set daily and monthly spending limits
  • Integration of multiple sites globally in a single dashboard
  • The ability to set alerts, identify issues and automatically remediate network issues
  • Next generation reliability and redundancy
  • A single US based 1.800 number for customer service and support

Hundreds of voice carriers compete on a call-by-call basis to earn your business, so you are not locked into any single carrier and are always getting the best possible price and quality.

How is Network Connect different from using a single carrier?

Network Connect is essentially offering wholesale network prices. Your calls will still be routed via many of the same carriers you may use already but these telecom voice carriers will be working collaboratively and competitively to send and receive your phone calls. Much like the Internet, a call may take multiple paths and touch multiple carriers to go between sender and receiver. With more carrier options, the paths get shorter and call delivery is less expensive.

NEC’s Network Connect also offers a single point of management across a multi-site or multi-national voice network. Automatic intelligent failover is built-in, as well as diversity in voice networks to virtually eliminate outages. When your business seamlessly integrates this call routing solution, you will experience no business interruption, improved voice quality and flexible licensing options.

Why should you choose NEC as your communications provider?

NEC has been providing communications solutions since 1899 and satellite communications since the 1960’s. A proven leader in telecommunications and recognized as a Top 100 Global Innovator, we ship more unified communications around the world than any other provider. NEC holds over 64,000 worldwide technology patents and our submarine cabling provides global telecommunication connectivity. NEC has been an innovator and communications provider for over 120 years. Network Connect continues the tradition of delivering excellence in communications through innovation, with a single point of contact.

How can I become a customer for Network Connect?

The next step would be an assessment of your current carrier plan and existing costs. An NEC Network Connect Solution expert, will work with your implementation team to define a path forward. You do not have to invest in additional infrastructure or change anything about your business operations. Simply make the switch to Network Connect from your current provider and start saving. If you are locked into a current contract with your network provider, you have the option to cap your existing spend with your carrier and grow it with NEC’s Network Connect. Many non-bundled items, like international calling or toll-free service can be moved into the Network Connect system while still maintaining your existing obligations.

Learn more about NEC’s Network Connect, the first call-routing solution that gives enterprises access to the wholesale telecom market.

Contact us and find out how NEC’s Network Connect can work for you!

What’s the best backup solution for my environment?

In May 2019, a ransomware attack held the city of Baltimore’s computers hostage, preventing its citizens from paying water bills or parking tickets. City leaders say that fully restoring systems takes months and even then, data may be corrupted or unusable. In efforts to employ more technology in city infrastructure, cyberhackers are infiltrating city operations more than ever before.
If you’re reading this, chances are highly likely that you’re unsatisfied with your current backup solution. According to CommVault, the statistics around backups and data restores reveal:
• Only 57% of IT managers have a backup solution in place, of which 75% were not able to restore their data.
• 81% of ransomware victims felt confident in their ability to restore completely from backups, but only 42% could restore their data fully.
• Sixty percent of organizations shut down after a data loss disaster and the average cost of downtime is $250,000 per hour.
Perhaps you’re all too familiar with these statistics and are wondering how to implement a quality backup solution that works for your budget and environment.
Answer these questions and read on to determine the best backup solution for your environment.

How Much Am I Really Paying for Protection?
Consider the true cost of backups and disaster recovery for your organization. You may be paying for hardware and software licensing, network hardware infrastructure, management costs, disaster recovery location, environment management and more. How much are you paying in staff to manage everything and training on the skills required for equipment maintenance? Are you paying for full-time use of expertise or technology that you only use part of the time? Can you put a cost on unreliable backups, slow backups and restores, low service levels, downtime or noncompliance?

NEC Solution Simplifies Backup Complexity – NEC/B&A Case Study:

UNIVERGE BLUE Backup as a Service Case Study: B & A from InteractiveNEC

How Complex is My Environment?

If your IT environment keeps changing, includes multiple applications, legacy systems or other complex infrastructure, you’re already familiar with the cost of owning several different software and hardware licenses. Changes in public policy may require technology updates or backup reliability to maintain compliance with new regulations. Data loss, intrusion and cyber threats add another layer of complexity requiring continual management, monitoring and updates. You may also manage this environment on your own, in reactive mode and in silos, increasing the cost and inefficiency of your IT staff.

NEC Backup as a Service Reduces Administrative Tasks, Helping IT Departments Help Their Organizations

What’s Your Data Worth? from InteractiveNEC

The Benefits of Backup as a Service (BaaS)

While considering the cost of adding a full-service disaster recovery solution, consider how Backup as a Service creates a better IT employee experience. By implementing a fully-managed and hosted system, NEC manages all the data, licensing, network and infrastructure, mitigating the risk of data loss and increasing your IT staff’s efficiency.

BaaS also adds to a better customer experience. Complex environments may require maintenance to ensure a fully compliant data center. With NEC’s UNIVERGE BLUE BaaS solution, your employees have data when they need it, without fail, in fully regulated data centers with fully compliant software.

Why Choose NEC for BaaS?

Regardless of your business size or the complexity of your data and storage environment, NEC has a solution for you. NEC’s UNIVERGE BLUE BaaS is a full-service backup infrastructure, fully managed and at a lower cost of ownership. In fact, your organization will no longer be responsible for maintaining the infrastructure or backups unless you choose to do so. UNIVERGE BLUE BaaS also incorporates the cost of disaster recovery, creating a cost-effective, secure solution. When your business needs a data restore, NEC’s UNIVERGE BLUE BaaS is available at a moment’s notice:

  • Built and optimized on NEC Storage infrastructure
  • Reliable, managed backup and recovery available anytime
  • Fully staffed network operations center to manage the process
  • Daily or monthly performance and status reports
  • AEC 128-bit encryption for virtual servers, physical servers or database applications
  • Personalized retention and recovery time objectives

NEC will also offer a personal consultation with your organization to accurately assess your current backup solution and determine if a new one is needed.

NEC’s UNIVEGRE BLUE BaaS Deployment Options

With NEC, BaaS is available from self-service to fully managed backup and disaster recovery services:

  • NEC appliance in your local data center (on and off premise and fully managed): Your servers will be backed up to the appliance and then sent to the off premises NEC cloud.  Your organization pays for the appliance and it can be self-managed or fully managed by NEC.
  • Backup to the NEC cloud (fully hosted): Your existing servers are directed to backup to NEC’s cloud over a secure link. Your organization only pays for the space and services you need.

In a fully hosted system, NEC’s UNIVERGE BLUE BaaS solution delivers security and performance and is powered by industry-leading CommVault® backup software. The infrastructure is placed in highly secure and compliant IronMountain® data centers offering fully automated, cost-effective and easily scalable backup solutions. Network operations and restores are available 7x24x365. The system integrates with multiple applications and legacy systems including SAP, CRM systems and more. This scenario is best for complex storage and data environments such as healthcare, hospitality and education.

The on-premises appliance is built using the optimal NEC infrastructure platform to meet the requirement.  This includes NEC’s HYDRAstor Physical and Virtual appliances, as well as NEC’s Storage Rich Servers configured with the appropriate software to easily handle the needs of SMB to enterprise businesses.

Is Your Backup Solution Slow or Outdated?

To protect your data, ensure a positive customer experience and create a more efficient employee experience, it may be time to consider a better backup solution. With enormous amounts of data that are changing at rapid speed, tape backups could be outdated as quickly as a backup is finished. Migrations, maintenance and unplanned downtime can disrupt production and reduce the efficiency of your IT staff. Inconsistent and often incomplete backups can cost your organization, including hurting the bottom line dramatically.

NEC’s HYDRAstor, recognized as 2015’s Best of Interop in Storage and with a Network Products Guide Gold Award in Storage Solutions, is widely regarded as the most scalable and fastest dedupe appliance. NEC’s powerful award-winning infrastructure and technology is available and customizable for your IT environment.

Learn more at https://www.necam.com/Cloud/BaaS/ or schedule a no obligation consultation with an NEC backup expert to determine which solution fits your needs and budget. Just fill out the form below, and we will get back to you soon.

Tech Advancements in 2019 and Looking Ahead to 2020

Cloud computing, security and collaboration top the list of enterprise technology trends in 2019. Gartner estimated early in the year that cloud services would grow 17.5 percent over 2019 and infrastructure services would be the fastest growing segment. In 2019 and 2020, business leaders must consider the cost of scalability, communications adaptability and how to help increase efficiency for IT staff.

NEC led the charge with a banner year of new releases, updates and development in the cloud computing and unified communications market.

As we close out the year, let’s review technology trends firmly established in 2019 and what to expect from NEC in 2020.

Reduce the Complexity of Data Center Management

A 2019 Spiceworks survey found that 46% of enterprise organizations planned to adopt hyperconverged infrastructure solutions by 2020. With the complexity of datacenter applications, virtualization and other cloud-based services, IT staff is challenged with managing it all. Each application or service typically involves installing its own server, requiring more storage, networking and skill requirements. Inefficient resource utilization and disorganization leads to unnecessary purchases, the inability to innovate and increased downtime.

In 2019, NEC released a new HCI solution powered by Scale Computing’s HC3 software. HCI consolidates and streamlines IT processes, bringing the hardware costs down and making management easier through one virtualized system and interface. A more stable and simplified environment means that IT staff can be proactive, with far less downtime, and the ability to scale easier.

Solve Communications and Collaboration Challenges

Unified communications helps businesses of all sizes to collaborate from across the globe. As more employees work from remote locations, team communications must be adaptable and easily accessible for reliable availability and a better employee experience. Unified communications requires technology that is easily integrated into current IT environments, cost effective, flexible and scalable.

NEC continues to be a world leader in UC research and development. In 2019, NEC was proud to announce the latest evolution of UNIVERGE-SV9000 series for communications and collaboration.

Securely Prioritize UC Network Traffic

When enterprises rely on unified communications, they are challenged with delivering cost-effective bandwidth while helping critical applications coexist securely and efficiently. In 2019, NEC announced a partnership with Infovista that combines Infovista’s Software defined WAN (SDWAN) capabilities with NEC’s software defined unified communications services. This partnership helps to reduce WAN operating costs while delivering optimal voice quality and dynamic routing of voice traffic based on real-time network traffic and conditions. By leveraging multiple WAN links and centralizing management, application performance is safeguarded and operational efficiency is improved.

Move to More Cloud-Based Solutions

2019 saw the increase in use of as-a-service options including infrastructure, unified communications, collaboration and backups, and this increase will continue throughout the New Year. In 2019, NEC expanded the UNIVERGE BLUE cloud portfolio to include Team Collaboration and BaaS (backup as a service).

NEC’s UNIVERGE BLUE Team Collaboration improves workforce communications and cooperation, anytime and from anywhere. By simplifying the complexity of voice, video, screen sharing and meetings, the employee experience is enhanced and employee retention improves.

BaaS solutions can reduce the likelihood of data loss and save money on the cost of backup infrastructure. Built on NEC’s powerful distributed grid platform, HYDRAstor®, and secured in Iron Mountain® data centers, this backup as a service solution securely backs up onsite data centers cost-effectively with advanced encryption and easy scalability.

NEC continues to deliver excellence in cloud computing, business continuity, infrastructure and unified communications.

Tech Trends to Look for in 2020

Research shows that IT budgets will continue to increase in 2020, much of it to be spent on new technology as well as hardware replacement. According to a survey of 1,000 North American and European companies conducted by Spiceworks, 44% of businesses plan to increase IT spending in 2020 (vs. 38% in 2019). Gartner also predicts increased worldwide IT spending in 2020 with a growth rate of 3.7% overall.

Here’s a look at some of the trends for 2020 and beyond.

Cloud Computing and Everything as a Service

Installations of cloud-based computing will continue to grow at a record pace as organizations become more familiar and comfortable with the advantages it offers to a mobile workforce. Cloud infrastructure is maturing beyond being separated into public, hosted private and on premises buckets to instead becoming more portable and mobile as well as more standardized.

Spending-wise, Spiceworks’ IT spending survey found that hosted and cloud-based services are expected to make up about 22-23% of the total IT budget in 2020 (for NA and European companies). Online backup and recovery services will represent the second largest budget allocation in cloud services, with larger companies allocating more money toward desktop-as-a-service and platform-as-a-service than smaller organizations.

Edge Computing and IoT

Another leading-edge trend that is gaining momentum is edge computing. Defined as distributed computing, edge computing moves computation and data storage closer to where these services are needed, improving latency and saving bandwidth. Spiceworks reports that 68% of large companies plan to use edge computing by the end of 2020.

Artificial Intelligence

Artificial intelligence (AI) and machine learning (ML) are no longer part of science fiction. Spiceworks estimates that businesses using AI-powered tech is going to triple by 2021. As an example, AI/ML can be used to help reduce costs by increasing the efficiency of cloud computing. Workplace efficiency can also be improved by using AI to sort through volumes of data to find the information that is most pertinent. AI also is making its way into collaboration and communication within the enterprise. Both internal and external teams continue to become dispersed, so better and more intelligent collaboration is needed to provide information and insight for decision-making.

Facial Recognition

NEC has paved the way for the use of facial recognition in aviation, government entities and retail and in 2020, use of NEC facial recognition will continue to expand across all industries including healthcare, education and hospitality to increase security and improve the customer experience.

NEC Face Recognition Technology Ranks First in 2019 NIST Accuracy Testing

In retail, NEC facial recognition will continue to be expanded as it’s used to personalize the online and in-store experiences for shoppers. Retailers also use it to fight retail crime and shoplifting.

Several new applications for using facial recognition in healthcare are in development. For example, rather than waiting in line to be seen, a virtual assistant can scan a face and assign a patient to a doctor. In education, administrators will be able to take attendance with the help of facial recognition. Facial recognition will be used to enhance identity management and verification systems within healthcare, education and hospitality. NEC’s goal by developing cross-industry facial recognition solutions is to help businesses enhance their employee and customer experience by enabling seamless, frictionless, and more efficient environments by automating operations with this technology.

Star Alliance and NEC Sign Partnership to Enhance Passenger Experience

Technology will continue to improve in hospitality, including security and access, payment authorization and customer service. Hotels, cruises, airports and restaurants are using facial recognition to personalize the customer experience, including using their face to pay for a meal, check into a flight, get recommendations or receive special offers.

Which of these trends does your organization plan to embrace in the coming year? Talk to an NEC expert to learn more about our award-winning research and development and we can customize a solution for your technology needs.

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Soar To New Heights with NEC UNIVERGE Blue Cloud Services

Take Your Unified Communications to the Cloud

Today’s businesses have customers and employees that expect reliable and secure communications from anywhere at any time. Unfortunately, building and maintaining this infrastructure can be cost-prohibitive. Cloud-based communication services are available but could put businesses in a bind paying for services they don’t use or limiting them to one-type of solution.

Small businesses and large enterprises need flexibility when investing in cloud computing. Enterprise businesses expect scalability that’s available when needed. Small businesses are limited in resources and require the ability to do more with less.

No matter the path: on premise, cloud or hybrid, NEC’s UNIVERGE BLUE offers a dynamic and flexible delivery model that’s tailored to your business needs and built on our award-winning IT infrastructure.

Why Move to Cloud-Based Solutions?

Your customers, whether internal or external, desire an easily accessible, secure and responsive experience. Employees must be able to perform their duties effectively and rely on dependable technology to fully support a positive customer experience.

Organizations are challenged with implementing communication systems and technology that allows their employees to work together from anywhere at any time. The solution typically involves multiple types of software, infrastructure and other platforms across many locations. Complex system integrations and management can raise IT costs and limit the IT staff from enjoying a productive and efficient employee experience. With IT employees in reaction mode, the customer experience falters due to downtime or unavailable data.

Adapt, connect, and transform your business with UNIVERGE BLUE Cloud-based solutions and unified communications streamline the employee experience while reducing costs and simplifying management. Employees have access to their data and systems via the internet or anywhere they have cell data coverage.

The challenge becomes deployment of these new solutions (legacy systems, reliability, security and cost) and choosing a technology that will continue to grow with the organization.

NEC UNIVERGE BLUE: Unified Communications as a Service (UCaaS)

UCaaS provides tools for organizations choosing to move voice, mobility, messaging, chat, video collaboration and more into the cloud. Employee teams can communicate anywhere, at any time, on any device. As an enterprise-grade communications solution, UNIVERGE BLUE is cost-effective, built with the latest UC tools at the cost of a standard user license. Best of all, this solution is fully customizable so any business can scale up or down as needed. UCaaS replaces outdated communication systems and reduces the need for extended disaster recovery planning and resources.

NEC’s UNIVERGE BLUE delivers this solution while shouldering the burden of maintenance and upgrades, freeing your staff to focus on other business needs.

NEC UNIVERGE BLUE: Contact Center as a Service (CCaaS)

Meet your customer where they are by implementing a cloud-based contact center solution that can be accessed from anywhere. Empower agents to use social media, SMS, webchat, phone, video and more to provide an elevated customer experience. Customers speak to a real human, specifically chosen through CCaaS skills-based routing and, if needed, moves your high-priority customers to the front of the queue. Any size business can benefit from this solution that scales from 5 agents to 20,000.

Again, NEC manages and maintains the system 24/7/365 and business continuity and disaster recovery is built into the solution.

NEC UNIVERGE BLUE: Team Collaboration

Team Collaboration creates a digital workplace in the cloud by improving workforce and remote communications and cooperation. Voice, video, screen sharing, messaging, meetings and file sharing is accessed through a single dashboard on multiple devices at any location. Either used in real time, or off-line, all team members are kept connected and up to date as communications follows them to whatever device they’re using.

Simplifying collaboration and reducing the cost and complexity of multiple applications improves the employee experience and employee retention.

What Makes NEC UNIVERGE BLUE Better?

NEC UNIVERGE BLUE enables a phased approach to organizations moving to cloud as well as a flexible delivery model. Built on highly secure JITC-certified encryption technology and offering two layers of support, NEC’s innovative solutions and customizable approach to communications allows businesses to:

  • Improve the customer experience
  • Improve the employee experience
  • Reduce IT costs
  • Reduce risk
  • Simplify technology management
  • Improve productivity

NEC also has extensive expertise in the market with more than 120 years of experience across all environments. Our solutions integrate into your current environment and scale to where you want to be in the future. Our dynamic delivery model gives you the options of on premises, cloud, hybrid, public or private environments. Payment options are just as flexible, with capex, op-ex or a combination of both.

NEC’s Cloud services allows your organization to grow and deliver a unified, reliable and secure experience with minimal investment. Customize the solution that’s perfect for your organization. Contact an NEC Solutions Expert to learn more or download the UNIVERGE BLUE ebook.

NEC Corporation of America

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Reach Sky-High Communications

This ebook will help you understand how UNIVERGE BLUE can support your communications system while allowing your team to remain focused on what matters most—your business.
 
 


Honoring Those Who Serve and Have Served

NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Each year on November 11, America honors and celebrates the brave men and women who serve and have served in our nation’s armed forces.  Here at home and around the world, 1.3 million active duty military and 860K reserve service members protect our freedoms and secure our liberty.  There are 18.2 million veterans in the United States, according to the most recent statistics from the US Census.  To each and every one, we owe our sincerest gratitude.

Earlier this year, NEC’s effort to help thank one of these veterans was completed as he received the keys to his new mortgage-free home located in Irving, Texas, home to NEC Corporation of America’s headquarter office. Major King is a father of three who served three combat tours overseas. This decorated veteran medically retired from the military in 2016, and since has been focused on getting healthy and raising his three children. Maj. King and his family received their new home courtesy of Operation FINALLY HOME, built on land donated by the City of Irving, and supported by donations and volunteers from several companies, including NEC.

Watch the video the day that Maj. King and his family learned they were going to be given the home up to the day they received the keys.

This gift of thanks given to U.S. Army Major Eric King and his family has had a tremendous impact on them, prompting Maj. King to write to Operation FINALLY HOME:

“Thank you Dan Wallrath, Operation Finally Home and all supporters. We are at 6 months of being in our beautiful home and we still have the same feelings we had on the day of the key dedication ceremony…still filled and overwhelmed with joy, love and appreciation. Thank you!!”
– Eric K. King

Honoring Those Who Serve and Have Served – NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Maj. King has dedicated himself to giving back by helping other veterans reclaim their lives. He launched #VetsWhatsNext, a nonprofit charity to help change the lives of disabled Vets and their families. Through fundraising activities and #VetsWhatsNext product sales, he hopes to benefit organizations such as Operation Finally Home and Veterans scholarship foundations. For more information go to https://www.VetsWhatsNext.com/, and follow on Facebook, Twitter (@VetsWhatsNext), and Instagram (#vetswhatsnext). NEC supports #VETSWHATSNEXT.

Honoring Those Who Serve and Have Served – NEC Commemorates the Day with Maj. Eric King and #VETSWHATSNEXT

Pictured with Maj. King and modeling some of the #VetsWhatsNext gear are some of our NEC Veterans (from L to R): Charlie B. – Army, Auby T. – Army, Tammy L. – Navy, Stacey T. – Navy, Maj. Eric King – Army, John W. – Air Force, John E. – Air Force, Russell H. – Marines.

AFIS Internet Conference 2018

Please join NEC in offering our heartfelt thanks to Maj. King, our NEC veterans, and all that are serving or have served.  We honor their service and sacrifice that allows us to continue to enjoy freedom and democracy in this great country. Your show of gratitude can have a far reaching impact on so many, just as it did with Maj. King.  If you are looking for additional appreciation ideas, here are 8 Ways to Express Appreciation on Veterans Day from Military.com.