Earlier this year, Salesforce announced the retirement of its Data Recovery Services, stating that “the data recovery process does not meet [its] high standards for customer experience due to the length of time and reliability of the process.” Now, many organizations are left without a solution to protect their valuable data against the ever-growing risk of a cyberattack.
To address this need, NEC recently introduced UNIVERGE BLUE BACKUP and RECOVER for Salesforce. With UNIVERGE BLUE BACKUP and RECOVER for Salesforce, organizations can consolidate and protect all data at the enterprise level. The solution provides reliable backup and protection of all Salesforce data, including standard and custom objects, documents and attachments, and Salesforce CRM content, files and metadata.
Salesforce identified two primary reasons for retiring its Data Recovery Services: restoration time and data integrity. The company stated that the restoration would take at least 6-8 weeks, and they were experiencing difficulty restoring data; therefore, it could not guarantee 100% data recovery.
NEC understands there are immense liability issues if the provider cannot guarantee the restoration and accuracy of data. Additionally, compliance standards, such as the California Consumer Privacy Act (CCPA) of 2018, requires that the proper compliance protocols are in place, including where data is located, who has access to the equipment and data, and the chain of custody of who has accessed the data.
UNIVERGE BLUE BACKUP and RECOVER for Salesforce ensures consistent corporate compliance through standardization and simplifies the overall backup and recovery processes. The solution ensures that all Salesforce data is backed up in accordance with the organization’s overall backup policy and reported through standardized corporate policies that ensure compliance. It also consolidates all server, application, client and Salesforce data into a unified environment – providing a better, more secure way to work.
UNIVERGE BLUE BACKUP and RECOVER is built on award-winning NEC HYDRAstor® Storage technology, industry-leading CommVault® BACKUP Software, Iron Mountain® Data Centers, and is complemented with daily reports and always-on monitoring. The solution is highly scalable and flexible, delivering backup strategies that can scale with an organization’s evolving needs.
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In March 2020, many began working from home and relying on remote meeting tools to communicate and collaborate. During this time, most organizations’ focus was just to keep their business up and running until employees were permitted to go back into the office. Organizations kicked into survival mode, some quickly implementing solutions that were intended to be a temporary fix until things went back to normal.
As time goes on, it is clear the business world will likely not “go back to normal” for the foreseeable future, and possibly never will. Now for some, the swift adaptions implemented because of the crisis have proven only to be effective for a short period of time, and not sustainable as long-term solutions.
The spread of COVID-19 has led to a rapid shift in how employees and customers communicate. Now, organizations must start thinking purposefully about redesigning their business operations with the right collaboration tools that will help to enable a sustained future. The future now depends on an organization’s ability to adapt their business by rethinking business continuity and resiliency plans.
Rethinking Business Continuity
Before the pandemic, many organizations associated business continuity with operations and services in the wake of a disruptive event, such as disaster recovery. Now, we realize that business continuity and resiliency go beyond just disaster recovery and disaster planning. Now, business continuity means that employees have the tools and resources to do their jobs from anywhere at any time.
To ensure that productivity happens from anywhere, the tools must be easy to use, always available, highly secure, mobile-ready, tightly integrated, and well supported. NEC UNIVERGE BLUE CLOUD SERVICES makes this possible.
Embracing Digital Collaboration Tools to Enable Business Continuity
"Business as usual” may have changed. What we consider “an office” may have changed. But what hasn’t changed is the need to keep doing what we’ve always been doing, and that means keeping employees connected and engaged, providing great customer support, and winning new business.
Feature rich online meeting tools allow employees to collaborate with their colleagues as effectively as they would in a physical office and meet with prospective customers to pitch their products and services – from anywhere.
While video collaboration and/or voice is a great start, businesses cannot sustain by only utilizing video collaboration and phone calls as their primary communication method. Other features are necessary such as team chat, webinar, file share and sync, co-editing, phone calls, screen share, and more.
Introducing UNIVERGE BLUE® MEET WEBINAR
UNIVERGE BLUE MEET WEBINAR is an online virtual event service that provides a complete set of tools and capabilities to help grow business virtually and reach more people, wherever they are located.
Presenters can use video, audio, and screen share to effectively communicate with customers and prospects no matter their location. MEET WEBINAR helps to build personal connections, engagement, and trust by allowing attendees to see the presenter in real-time and engage through Q&A, Emoji’s, live Polls and more. Organizations can reach a broader audience and grow their business with an easy-to-use service that connects and engages anyone, on any device, from anywhere.
Streamlining communication complexity is the key to improving remote collaboration, enhancing security and productivity, as well as saving time, finances, and resources. It’s important that employees and customers don’t lose the power of face-to-face meetings while remote. The good news is they don’t have to! With NEC’s UNIVERGE BLUE MEET WEBINAR, employees have access to powerful online meeting and virtual collaboration tools to help keep business moving forward, no matter their location.
With UNIVERGE BLUE MEET WEBINAR you can:
Promote webinars with customizable invitations, registration pages, and email reminders
Host webinars with up to 12 HD video presenters and up to 1,000 attendees
Record sessions and report on who viewed the recording
Generate detailed reports on attendance, performance, chat, polls, Q&A, and surveys; follow up with emails and surveys to push attendees down the purchasing funnel
Integrate with 1,000 + business apps via Zapier to track your leads, registrations, and more!
NEC’S UNIVERGE BLUE CLOUD SERVICES incorporate a variety of cloud-based communications, collaboration, and backup solutions. Whatever kind of challenge has been imposed on your business; NEC can help you figure out the solution.
For 20 years, NEC’s iEXPO showcased solutions for society, attracting more than 30,000 attendees from around the globe.
This year, NEC is reimagining the iEXPO and introducing NEC Visionary Week as a virtual event, Tuesday, December 1 – Friday, December 4, 2020. In addition, NEC is making the highly relevant conference free to attend as a gift to clients and industry colleagues. With greater access, safety and convenience, the flagship forum is expected to draw a record number of attendees worldwide.
Agenda Highlights: December 1 and 4, 2020 Packed with powerful insights that will fuel future decisions, registration is open now for NEC Visionary Week. Be inspired by ideas for conquering COVID-19 and carving out a new normal, harnessing AI, 5G and digital transformation to improve economies, business operations and our societies.
Key sessions featuring solutions from NEC Corporation of America, include:
How Star Alliance Biometrics Will Significantly Improve the Travel Experience December 1, 4:50 – 5:25 p.m. CST This fireside chat spotlights the newest technologies elevating customer experience, while focusing on safety and security to rekindle the love of travel and restore travelers’ confidence in the post-COVID 19 world. Learn how Star Alliance, the world’s largest airline alliance, and NEC are working together to speed airport transit touchpoints, including seamless, touchless airline check-ins.
Join an enlightening discussion about the latest facial recognition technology and encrypted personal identification. Find out how the biometrics solutions protect personal data and maintain compliance as the customer journey becomes more enjoyable and hassle-free.
Speakers: Jeffrey Goh, Chief Executive Officer, Star Alliance Raffie Beroukhim, SVP & Chief Experience Officer, NEC Corporation of America Jason Van Sice, Vice President, NEC Corporation of America
Cloud Communications Helps U.S. Major League Soccer Club Bring Fans Back to the Stands- VIRTUALLY December 4, 12:40 – 1:15 p.m. CST
Despite the pandemic, one Major League Soccer team has been able to stay connected with fans. How? Using advanced cloud communications solutions.
NEC and Intermedia Cloud Communications have partnered to bring cloud communications and collaboration solutions. From business phone and chat to video conferencing and file management, the solutions are flexible and scalable in bringing teams and people together.
Join the lively panel discussion about keeping fans engaged and excited! Experience the cloud services and how the tools empower communications and remote collaborations.
Speakers: Michael Gold, Chief Executive Officer, Intermedia Cloud Communications Ram Menghani, President, NEC Enterprise Communication Technologies Inc.
The robust speaker lineup also includes:
How Artificial Intelligence Will Conquer the Coronavirus, And Beyond December 1, 11:35 a.m. – 12:10 p.m. CST
Keynote speaker, Dr. Michi Kaku, Professor of Theoretical Physics at City College of New York, says AI will conquer the coronavirus. Analyzing vast quantities of raw data from social media, cell phones, drones and search engines, AI will detect super-spreaders and stop the virus in its tracks. Dr. Kaku will describe the Fourth Stage in technology with artificial intelligence and biotechnology. Join us to find out why Dr. Kaku is promising a brighter and more prosperous economy and way of life!
5G Open vRAN: Delivering Innovative Digital Services & Sustainable Social Life December 1, 3:30 – 4:20 p.m. CST
As 5G networks become more widely deployed, operators are looking at the Open & Virtualized RAN architecture to better support next-generation networks. Learn how Telefónica is creating social values based on Open RAN that will increase automation, bring services to market faster, improve security and enable business efficiencies.
Speakers: Enrique Blanco, Chief Technology & Information Officer, Telefónica Akihiko (Kiko) Kumagai, Senior Executive Vice President, NEC Corporation Nozomu Watanabe, Senior Vice President, NEC Corporation Mayuko Tatewaki, Service Provider Solutions General Manager, NEC Corporation
NEC Future Creation Forum: New Commons – New Values Towards a Sustainable Future December 1, 5:30 – 6:25 p.m. CST
Mr. Jeremy Rifkin, American economic and social theorist and author of The Zero Marginal Cost Society, presents the “NEC Future Creation Forum.” Join an eye-opening discussion on the new value standards. Envision a future that achieves a prosperous human society, while maintaining a sustainable planet—beyond the next normal.
NEC Visionary Week will offer insights from global problem solvers, technology innovators and thought leaders. Join us to propel our world and industries forward!
Data is an organization’s most valuable asset. However, many organizations lack the critical software, infrastructure, and security processes needed to mitigate potential loss or access.
A recent Commvault survey shows that nearly half (43%) of IT managers do not have a comprehensive backup solution in place. Of those who do, less than half of ransomware victims were able to fully recover their data after an attack. Even more surprising is the increasing threat by insiders taking malicious action against their firms, with 72% of organizations stating that insider attacks have become more frequent over the last 12 months.
One thing is clear: it’s no longer a question of if a cyber-attack will take place, but when.
Cost of Data Breaches and Ransomware
The price companies pay for data breaches and ransomware attacks is not only the potential data loss or the cryptocurrency ransom that they may pay, but also the cost of recovering from the attack. A prime example is the ransomware attack on the city of Baltimore. While the perpetrators of the attack only demanded $76,000 in Bitcoin which the city refused to pay, Baltimore city officials estimated the recovery from this attack will cost taxpayers over $18.2M.
Losses can come from stoppages in manufacturing, inability to receive payments, employees unable to work, inability to service customers, cost of recovery specialists and implementation of new security protocols, and sadly, even death of a patient in a healthcare setting. This is why it is critical for businesses and organizations ensure that they have the right data protection in place.
UNIVERGE BLUE® BACKUP and RECOVER
NEC’s UNIVERGE BLUE® BACKUP and RECOVER offers a broad set of fully integrated services to manage and protect critical proprietary information and data. It is a powerful, cost-effective, and reliable managed Backup as a Service (BaaS) and Disaster Recovery as a Service (DRaaS) solution that delivers always-on data protection.
Key features of UNIVERGE BLUE BACKUP and RECOVER include:
Optimized and secure backup and disaster recovery architecture: Industry leading BaaS software from CommVault detects Ransomware, while NEC’s award winning HYDRAstor® optimizes and protects data with built-in deduplication, compression and data verification.
Risk mitigation and reliability: Iron Mountain’s datacenters – some of the most secure, compliant and energy efficient datacenters in the world – safely and securely store at-rest data. Advanced Encryption Standard (AES) ensures data remains safe whether in-transit or at rest.
Regulatory compliance: Iron Mountain’s national datacenter Level 4 Security offers broad coverage and high levels of compliance ideal for healthcare and federal organizations.
Dynamic delivery models: Flexibility to backup between datacenters with an on-premises solution or straight to the cloud, virtual or physical environments.
Service and support: 7x24x365 management and support from a fully staffed Network Operations Center (NOC), as well as regular status and performance reports.
Simple & predictable cost effective billing options: Pay-as-you-go pricing ensures organizations only pay for storage that is consumed
Let’s Get Started!
Schedule a demo and start protecting your organization’s data today!
Business environments have evolved significantly over the past decade. Enterprises are moving at a relentless pace with new technologies, applications, and CRM tools playing a vital part in the customer and employee experience. Thanks to this digital transformation, successful companies must embrace integrated technologies, applications, and tools in order to be competitive.
Employees now have the option to communicate and collaborate with their co-workers, customers, and other business counterparts in a variety of ways across their preferred platforms with methods such as chat, SMS, video collaboration, voice, social media, and more. Customers also have multiple ways, such as those listed above, to communicate with companies making it easier to reach out and connect.
With increasing availability of new technology, cloud applications, and customers that demand information in real time, there are more and more applications and tools that need to exchange information constantly. The risk of not engaging with these tools is high and the opportunities afforded by integrating them could be great.
Juggling multiple applications can be time consuming and extremely hard to manage if the tools are not properly connected, which is why it is in the best interest of companies of all sizes to determine how to integrate their systems so they can work together as a functioning, well-oiled machine.
Introducing UNIVERGE BLUE EXTEND Integrations for CONNECT (UCaaS) and ENGAGE (CCaaS)
The new UNIVERGE BLUE EXTEND integration platform allows organizations and their employees to take advantage of UNIVERGE BLUE’s powerful communication, collaboration, and contact center functionalities within and in combination with everyday business applications. The UNIVERGE BLUE EXTEND integration platform was designed specifically to help organizations boost productivity, streamline workflows, and increase revenue. EXTEND is built into NEC’s UNIVERGE BLUE CONNECT Unified Communications (UCaaS) and ENGAGE Contact Center (CCaaS) and is available to all CONNECT and ENGAGE customers without additional licensing or cost. With EXTEND, employees can communicate and collaborate more effectively no matter their geographical location.
The Value of EXTEND Integrations for CONNECT Unified Communications
Effective, integrated communications are essential to enabling employees and increasing their productivity. Deploying EXTEND integrations directly influences the behavior of employees, their level of performance, and the speed it takes them to find the right information and provide the best possible customer service – every time.
EXTEND Integrations allow you to leverage CONNECT’s 100+ enterprise-grade calling features including auto attendant, call queuing, automatic company-wide call recording, and more. Click-to-call phone numbers from contact or web pages, quickly and easily add virtual meeting details with UNIVERGE BLUE MEET to any new or existing calendar event and click to start virtual meetings with MEET directly from the web browser or calendar event.
EXTEND integrations are readily available for commonly used business applications like O365®, Outlook®, G Suite™, Microsoft® Teams®, SugarCRM®, ZOHO®, Slack®, Salesforce®, Zendesk®, ServiceNow®, Oracle® Netsuite® and Microsoft Dynamics®. Don’t see your business app? Easily deploy custom screen pops to virtually any web-enabled application with UNIVERGE BLUE CONNECT (UCaaS) EXTEND Integrations.
Increase productivity: Embedding UNIVERGE BLUE CONNECT into productivity applications helps automate business workflows and maximize employee efficiency thus generating revenue or protecting your existing customer relationships. Additionally, integrations allow you to enhance the CONNECT unified communications solution for remote workers in home offices and other dispersed locations, transforming the way employees get business done.
Drive customer retention and increase revenue: Combine powerful communication capabilities with relevant customer data to ensure sales and support teams have the right information at the right time. Contact Center Agents and general business users can offer an improved customer experience when they are more insightful and efficient.
Streamline workflows: EXTEND integrations for CONNECT and ENGAGE help to improve the speed and performance of employee’s work as well as their responsiveness to customer inquiries. With the different functionalities tightly integrated to scale to a higher level of efficiency, less time is spent switching between applications and a greater amount of work can be accomplished faster.
Easy to use: Deploy and use with no extensive training or implementation costs. With such easy deployment and simplicity, IT processes are seamless which allows your IT staff to focus more on the core business and allows users to quickly access important data.
The Value of EXTEND Integrations for ENGAGE Contact Center
According to a SelectHub Article, 84% of customers consider the experience with a company as important as the product or service and 66% of customers will actually pay more to get a top-notch customer experience. Clearly organizations need to offer the best possible customer experience in order to be competitive in their market – relying solely on a product and/or price will no longer keep businesses afloat.
With UNIVERGE BLUE EXTEND Integrations for ENGAGE Contact Center, it is easy for businesses to leverage popular business applications – or even home-grown apps – to deliver smarter and more efficient contact center customer experiences.
By connecting the powerful contact center capabilities of UNIVERGE BLUE ENGAGE with your existing Customer Relationship Management (CRM) or Helpdesk systems, you can help drive customer retention through enhanced customer experiences and drive revenue with increased agent productivity.
With EXTEND Integrations you can easily annotate and capture key details from a call and save the call outcome/classification to the customer’s account. Screen pops for incoming calls provide agents with existing customer account records for a better customer experience.
Take notes and log call details for new or existing customers directly within an application or CRM while on an active call. Route customer calls more efficiently by using advanced call routing and IVR with UNIVERGE BLUE ENGAGE Cloud Contact Center. View presence of contacts along with screen pops of existing customer information for incoming calls.
The ability to capture audio and screen recordings of interactions with customers and automatically store them in their account contact record helps ensure a complete history of interactions. Your agents will also be able to access case status for clients or build a call flow that lets them self-serve.
Alert and adapt in real-time: Keep an eye on the overall pulse of the ENGAGE contact center by delivering alerts and updates from applications to agents. With UNIVERGE BLUE EXTEND integrations for ENGAGE, customers will have the ability to deliver time-sensitive alerts and updates to selected channels that allow them to take rapid action before situations become problematic.
Increase agent productivity: Streamline workflows and maximize agent efficiency as UNIVERGE BLUE EXTEND Integrations embed ENGAGE contact center functionalities into everyday business applications. Combining streamlined workflows and simplified data retrieval processes allow agents to focus on resolving the customer’s issue rather than spending time searching for customer data.
Easy to use: Deploy and use with no heavy training or implementation costs required. This allows agents to quickly adapt and begin offering exceptional customer experiences as soon as the solution is implemented.
Improve customer journey and experience: Access relevant customer data quickly and at the right time to deliver a more personalized and seamless experience to each customer. More effective and efficient call center systems result in more effective customer contact scenarios, which leads to the desired result of customer satisfaction.
NEC’s UNIVERGE BLUE EXTEND Integrations allow organizations to seamlessly connect with the most well-known tools being used today such as Salesforce®, ZenDesk®, Microsoft® Dynamics®, Zoho®, ServiceNow®, NetSuite®, SugarCRM®, and more. We also offer easy-to-implement custom integrations using custom API’s for the ENGAGE Contact Center solution.
Get Connected with UNIVERGE BLUE EXTEND for CONNECT & ENGAGE
Don’t let your business suffer due to not having the proper connections between important business systems. You can enhance employee productivity and customer engagement with additional communication functionality built into the everyday business applications you are currently using.
UNIVERGE BLUE is designed to meet the needs of business of all sizes. Whether you’re a startup of 10 employees or an enterprise of thousands around the globe, NEC specializes in providing flexible options and integrations for every type of business. We will grow with you and provide a comprehensive unified communication and contact center solution for the future.
Contact Us Today
Ready to get started on your journey to the cloud? Schedule a demo and speak with one of our cloud experts today!
