Digital Transformation is redefining business models and changing the way customers and employees function, altering entire industries. Social and business values surge when people, devices, and resources are connected. The pandemic has been a tremendous catalyst for organizations worldwide to embrace digital transformation in support of business continuity, dynamic service delivery, and realizing the new normal of hybrid working.
As an Information and Communications Technology (ICT) leader with over 120 years of expertise and experience, NEC is sharing its views on leading and emerging trends and technologies to navigate through these changes to simplify your organization, realize workforce efficiencies, and gain competitive advantages.
In this blog, we will explore the Top 10 Strategic Drivers that NEC distinguishes will shape an organization’s operations the coming year and beyond:
The integration of new technologies is changing the business world and has altered not only how businesses are seen, but also how they operate and deliver value to customers. It’s also a cultural change that requires flexibility and creativity in revisiting business models and operational processes.
Digital Transformation is key for enterprises to enrich their operations in 2022 with innovative solutions and technologies like cloud computing, Internet of Things (IoT), data analytics, mobile internet, artificial intelligence, voice recognition, and application convergence. In doing so, they recreate their business model, enhance customer and employee experiences, and realize the always-on enterprise.
Making staff omnipresent and ‘always on’ is key for smart enterprises to operate efficiently and effectively in today’s business environments. Successful organizations are capitalizing on mobility solutions to enable employees to get work done no matter their location.
Mobile technologies extend communications, data, and business applications to mobile devices, ensuring employees remain fully integrated with their organizations, colleagues, and customers.
5G and LTE connectivity will transform laptops into ACPCs (Always Connected PCs) to ensure tasks can be performed anywhere on the go. 5G and Wi-Fi 6 technology will drive factors in wireless growth, bringing increased bandwidth and higher internet speeds along with more reliable networks.
The global pandemic has made companies rethink their workspaces and in 2022, we will see more investment in technology that allows distributed workgroups to communicate and collaborate easily, regardless of location.
Hybrid work has become the preferred model and makes tools that support a more flexible, open, and agile way of working, like Unified Communications & Collaboration (UC&C), a mandatory part of running a successful business. These technologies are dynamic, flexible, and user-centric, and provide easy access to tools like click-to-call and video conference capabilities, file sharing, and digital whiteboarding while driving productivity and reducing latencies across organizations.
At the office, touchless access and integrated environmental control, digital signage, motion sensors, people counting, desk and room scheduling, and voice activation will all support the ‘New Normal’.
From Experience to Engagement
The battle among enterprises for tomorrow’s customers is fought and won on Customer Experience (CX). Companies are pushing hard to deliver connected CX across channels, processes, and departments – making contact easy and pleasant, lowering thresholds, and ensuring swift response. Smart enterprises will reinvent their customer engagement models to deliver customers a unique, personalized experience and ensure a long-lasting relationship.
New tooling is introduced to enhance the Employee Experience (EX) for better business outcomes. Applications and workflows become user-centric instead of device-centric, tools become intuitive, and interactions are swift and simple.
Dynamic Delivery As A Service
Today, people acquire information, products, and entertainment instantly and on-demand. Accustomed to immediate accessibility, this “On-Demand” generation is forcing businesses to be agile and responsive, changing business dynamics dramatically.
Deploying As a Service model dramatically reduces CapEx investments in equipment, space, and resources. Modular services allow businesses to invest in just what is needed now, trimming up-front costs with full options for future expansion. In 2022, more companies will deploy programmable communications to embed voice, messaging, and video into business applications and workflows via simple-to-use APIs.
Cloud computing has redefined IT and software system delivery, making it easier than ever for users to signup, access, and draw on solutions available on-demand and within minutes. Adopting new technologies, functionality, and driving innovation is much easier and faster with cloud-based deployments.
Edge computing will help IoT systems to significantly lower connectivity costs and reduce bandwidth requirements, which in turn will boost the widespread availability of services and insights across businesses and society.
While cloud-based deployments can adopt new technologies more seamlessly than their on-premises counterparts, the need for existing infrastructure to co-exist within this new environment remains. Therefore, many enterprises will adopt hybrid and multi-cloud models.
Ensuring Data Security
Capturing, processing, and analyzing data offers tremendous opportunities for businesses to drive better business intelligence, product development, and customer service. However, our dependence on IT systems makes cyber security a key topic and data protection requires rigorous data security management.
As data sets grow, storage solutions will become more flexible and scalable in order to store, protect, and manage all collected information. Real-time business processes and workflows will also require swift retrieval of data. Embedding work-from-home in company operations creates a greater need for data security management during online collaboration.
Secure end-to-end network services are indispensable in supporting digital business transformation, edge computing, and workforce mobility. Companies will therefore increase investments in flexible and scalable storage solutions.
Holistic Business Continuity
The upsurge of remote working urges enterprises to ensure IT infrastructure and application security when allowing staff to integrate collaboration capabilities into their workflows. Choosing the right disaster recovery strategy will be a key investment in the future of stability for every organization. Lock-step fault tolerance and geo-redundancy technology protect critical data that will help ensure business operations.
The unprecedented supply chain disruption of 2021 has prioritized a holistic and proactive strategy to navigate future disruptions, including closer collaboration between suppliers and customers than in the past.
Artificial Intelligence (AI) will continue to be one of the top strategic drivers in the coming decade – with applications ranging from recognition, prediction, and optimization, to reasoning.
AI and machine learning enable systems that are self-educating, self-healing, and proactive. Augmented Intelligence (AUI) focuses on enhancing rather than substituting human involvement. Extended Reality (XR) combines real and virtual environments with human-machine interaction.
In 2022, AI and AUI tools become widely available through cloud platforms and open-source software with adoption across all industries, i.e., government, healthcare, retail, manufacturing, and finance. Developers at midsize companies will start using off-the-shelf AI technology.
The COVID-19 pandemic has shown how important digital connectivity is when physical presence is not possible. Virtual and augmented reality technologies are removing the distance between people, information, and experiences. As technology advances, digital inclusion will encourage all people to participate in society, offering more potential for individuals to bloom and realize a brighter future for all.
Important steps are being made towards building smarter societies – with Information and Communications Technologies playing a vital role in ensuring energy efficiency, sustainable economic development, enhanced safety, and security, along with wise management of natural resources.
As more organizations become increasingly digital, it’s up to the technology partners to provide tools and stay adaptable to help support those businesses during their transformation. NEC has a wide breadth of core UC and IT products and each stands on its own to help solve common business challenges. Our broad portfolio encapsulates multiple solutions into one powerful enterprise approach to meet the demands and digital transformation needs of today’s organizations.
To learn how we can help your organization embrace and capitalize on the Digital Transformation, contact your authorized NEC Representative, or get in touch with us at: https://www.univergeblue.com/get-in-touch
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