Author: Adam Uthe

Delivering Superior Patient Engagement: NEC UNIVERGE BLUE Introduces Key EHR Integrations within UNIVERGE BLUE ENGAGE

Posted by Adam Uthe on Posted in Cloud, Healthcare, Security

NEC is excited to announce new integrations between UNIVERGE BLUE ENGAGE and the industry’s top EHR (electronic health records) platforms, including Epic, Cerner, and MEDITECH. These integrations empower healthcare providers to streamline patient communication and optimize employee workflows, allowing them to focus on providing superior care while giving patients better access to critical information.

Improved Patient Communication and Access to Information
One of the key benefits of UNIVERGE BLUE ENGAGE’s healthcare integrations is the improved patient-provider communication experience. By connecting ENGAGE with leading EHR platforms, healthcare professionals can access patient data and history in real-time during routine interactions. This means more personalized and informed patient conversations, resulting in better care outcomes and patient satisfaction.

Patients also gain easier access to their medical information, appointment scheduling, and test results. This enhanced accessibility fosters greater patient engagement and empowers individuals to actively participate in their own care.

Enhancing Efficiency and Workflow Automation
Healthcare professionals face numerous challenges daily, from managing patient inquiries to coordinating care across different departments. These new healthcare integrations help bridge the gap between ENGAGE and leading electronic healthcare records (EHRs) organizations, enabling seamless data exchange and workflow automation.

Through these integrations, time-consuming manual processes are automated, allowing healthcare providers to optimize their workflows for employees. The automation not only cuts costs, it also saves valuable time and reduces the risk of errors associated with manual data entry, ensuring accurate and up-to-date patient information across all platforms.

Ensuring HIPAA Compliance and Data Security
Security and compliance are of utmost importance in the healthcare industry. Fortunately, UNIVERGE BLUE ENGAGE adheres to strict data protection regulations and industry-best practices, ensuring that patient information remains secure and confidential throughout the communication process. Any integration with Epic, Cerner, or MEDITECH’s EHRs maintains stringent data security standards, facilitating seamless and protected data exchange between systems.

ENGAGE’s new healthcare integrations mark a significant step forward in NEC’s commitment to improving healthcare outcomes and patient experiences for all providers. To learn more about how UNIVERGE BLUE ENGAGE can transform any healthcare organization, visit our website or contact an authorized NEC representative directly.

All Levels of Government Can Benefit From A Modern, Cloud-Based Communications Platform

Posted by Adam Uthe on Posted in Cloud, Government, Unified Communications Tagged , ,

Government entities and agencies are constantly being asked to do more with less. As modern communication technology continues to evolve, the public expect to have their concerns heard and resolved in a timely manner. To meet the increasing demands of modern communication, many government agencies and organizations are turning to cloud-based unified communications systems – like UNIVERGE BLUE.

UNIVERGE BLUE’s cloud services offer several key benefits that all government employees can take advantage of to better serve public interests. Streamlined collaboration allows employees to communicate more efficiently and resolve issues faster. Robust security measures help protect critical data and information from unauthorized access. Cloud-based systems offer superior scalability which saves budget and additional resources.

Streamlined Collaboration

A cloud-based unified communications system like UNIVERGE BLUE CONNECT facilitates seamless collaboration by integrating various tools a single platform. Users can effortlessly switch between voice and video calls, instant messaging, and file sharing, enabling real-time collaboration among different departments. This streamlines communication, minimizes delays, and enhances efficiency in decision-making processes. By fostering a culture of collaboration, government organizations can better resolve public issues as they arise.

Robust Data Security

The safety and security of government data and information is a critical concern for public leaders. Hackers and other bad actors are constantly testing the safeguards government entities put in place to protect themselves. All levels of government need to ensure they are safe from these threats. Reputable cloud providers like UNIVERGE BLUE employ advanced encryption techniques, firewalls, and authentication protocols to safeguard data from unauthorized access. Additionally, cloud-based platforms ensure high availability and reliability, with built-in redundancy and disaster recovery mechanisms. Governments need to carefully consider who they trust with their sensitive data and information.

Cost Efficiency and Scalability

Traditionally, on-premises phone systems have required lengthy, expensive installations that, once in place, can be very difficult to maintain and update when needed. Investing in a cloud communications platform helps government agencies dramatically increase operational efficiency and flexibility. Cloud-based solutions allow organizations to easily adjust their communication resources based on demand, such as during times of emergencies or peak activity. UNIVERGE BLUE offers one simple, flat monthly rate that’s based on the number of users with no hidden fees added. This makes it incredibly easy for governments to plan for future budgets without sacrificing performance.

As government entities and organizations adapt to the ever-changing communication landscape, a cloud-based unified communications system emerges as an indispensable tool. Contact one of our experts today to learn more about how UNIVERGE BLUE can help your organization/department modernize your communications infrastructure to better serve your citizens.

UNIVERGE BLUE CLOUD SERVICES Celebrates 3 Years of Partnership with Intermedia Cloud Communications

Posted by Adam Uthe on Posted in Cloud, Contact Center, Enterprise, Unified Communications

UNIVERGE BLUE’s all-in-one platform enables companies to communicate, collaborate and connect from anywhere at anytime

NEC is thrilled to celebrate the third anniversary of the successful launch of UNIVERGE BLUE CLOUD SERVICES and our partnership with Intermedia. Launched on May 20, 2020, UNIVERGE BLUE has been providing simple, scalable, and customizable solutions for customers to easily manage business communications and collaboration among employees during a time of great change to how many businesses operate.

UNIVERGE BLUE BRINGS EMPLOYEES TOGETHER FROM ANYWHERE, ANYTIME

UNIVERGE BLUE CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. UNIVERGE BLUE ENGAGE provides a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services. And UNIVERGE BLUE CONNECT BRIDGE enables inbound and outbound calling via desktop and mobile apps, plus includes an integrated suite of collaboration services including team chat, video conferencing, and secure file sync/sharing.

In addition to the core solutions that have formed the foundation of UNIVERGE BLUE’s success, several new products have also been launched in the past 12 months. UNIVERGE BLUE CONNECT ROOMS is an exciting new video conference room solution that allows employees to easily reserve a conference room and simultaneously schedule a video conference for both in-office and remote workers. CONNECT ROOMS is fully integrated with UNIVERGE BLUE CONNECT and comes FREE with any supported CONNECT license. More recently, NEC introduced UNIVERGE BLUE ARCHIVE. ARCHIVE provides an essential service for any business that needs to preserve its communications for compliance with various legal and industry requirements. With ARCHIVE, businesses can easily search their UNIVERGE BLUE CONNECT calls, chats and SMS conversations to retrieve critical information the moment its needed.

UNVERIGE BLUE also introduced several exciting new features and functionality to existing products. UNIVERGE BLUE CONNECT introduced Company Messaging, which allows businesses to send and receive rich text (SMS) and picture messages (MMS) to and from the main business or toll-free phone number to enhance customer interactions. CONNECT also unveiled the Service Adoption Dashboard, a free feature included in existing CONNECT licenses that allows administrators to see how often team members are actively using Voice, Chat, Meetings, and Desktop and Mobile Apps.

UNIVERGE BLUE ENGAGE also launched several exciting new features to maintain its status as a leading CCaaS solution. ENGAGE Evaluator uses artificial intelligence (AI) to identify, review, evaluate, and provide feedback on the conversations with the greatest business impact. ENGAGE Interaction Analytics allows for the ability to transcribe full conversations and voicemails and uses AI to automatically identify important conversations and notify managers/supervisors to help ensure high quality customer service.

NEC EMBRACES THE POWER OF CHOICE WITH CLOUD CASH

NEC firmly believes in the Power of Choice and the impact it can have on our channel partners’ bottom line. NEC channel partners get to choose whether they want to sell on-premise solutions, cloud solutions, or both! They also get to choose their preferred ownership model so they can retain as much – or as little – contact they have with their customers. And now, with the new CLOUD CASH program, partners can also choose how they get paid on each deal. This one-of-a-kind program helps channel partners alleviate any potential gaps in revenue by letting them determine whether they want to get one lump sum upfront or ongoing monthly recurring revenue (MRR) on each deal they sell.

It’s been another successful year for NEC and UNIVERGE BLUE. UNIVERGE BLUE CONNECT AND ENGAGE saw tremendous growth with double the number of customers deployed, while also bringing onboard numerous new UNIVERGE BLUE partners. None of this is possible without our outstanding employees and every growing channel partner network. It’s been an incredible journey, but the best is still to come!

Not currently an NEC Channel Partner? Join our Channel Partner program today, and learn all about how the Power of Choice can drive your business forward.

Ensure Data Security and Compliance with UNIVERGE BLUE ARCHIVE

Posted by Adam Uthe on Posted in Cloud, Security, Unified Communications Tagged , , ,

FIND THE INFORMATION YOU NEED, THE MOMENT YOU NEED IT

Do you and your organization spend too much time searching for information from your day-to-day business communications? Whether the information is needed to improve productivity, maintain compliance, or assist HR and/or Legal investigations, it’s critical that organizations can find what they’re looking for as soon as possible – and without compromising on information security. That’s why NEC is excited to introduce UNIVERGE BLUE ARCHIVE, a data retention solution available to UNIVERGE BLUE CONNECT customers that makes it fast and easy to find important communications the moment they’re needed. It automatically preserves, protects, and provides search and retrieval of critical business communications, including chat, short message service (SMS), phone calls, voicemails, and more.

UNIVERGE BLUE ARCHIVE

Evaluate Employee Productivity Levels
UNIVERGE BLUE ARCHIVE addresses important productivity challenges for almost any business. Sales teams, customer support and most other business functions generate communications that are essential to retracing important decisions or ensuring you have a more complete view of customer interactions. This helps improve the performance of internal customer-facing teams, while also providing a better overall customer experience. ARCHIVE also secures access to internal communications and protects from accidental or malicious deletion that may occur during transitions, leaves of absence, and other significant organizational changes.

Total Compliance For Any Industry
Every organization has a minimal level of compliance it needs to maintain, whether its industry-specific or general protection and privacy requirements. ARCHIVE makes it easy to preserve, identify and retrieve relevant interactions to support compliance with regulatory and internal governance retention requirements. ARCHIVE supports healthcare (HIPAA, CMS), financial services (BSA, SEC, FINRA, MiFID II) and legal industry retention periods and policies, data residency (US, Canada, UK), privacy (GDPR), data integrity, and security requirements.

Protect Your Organization – And Your Employees
Legal teams can also save time by utilizing ARCHIVE to streamline their review processes when conducting investigations or preparing for future litigation. ARCHIVE makes it faster and easier than ever for Human Resource teams to investigate and resolve potential workplace harassment and misconduct that takes place on the organization’s communications and collaboration platform(s).

Designed to support a wide range of organizations, UNIVERGE BLUE ARCHIVE provides a simple, cost-effective, powerful service for preserving and quickly locating relevant communications. Never have to worry about losing important communications again with UNIVERGE BLUE ARCHIVE. To learn more, visit https://www.univergeblue.com/cloud-services/archive/.

Do What’s Best For YOUR Business – Not Someone Else’s

Posted by Adam Uthe on Posted in Cloud, Contact Center, Unified Communications Tagged

For the second time in less than 10 years, Avaya has filed for bankruptcy. Regardless of how it came to be, this announcement raises serious questions about what the future holds for their customers, channel partners, technology vendors, and other key stakeholders. Now is the critical time to consider what’s best for your business moving forward.

Fortunately, NEC has over 120 years of experience navigating technological innovations and delivering exceptional communications experiences. Our capability to leverage decades of research has enabled us to remain an ICT leader and bring immense value to both our channel partners and customers.

As an NEC Channel Partner, YOU Get to Decide

At NEC, we recognize that we can’t be successful if our partners aren’t successful – and that means having a positive impact on your bottom line. NEC offers three different channel partner models with various levels of customer ownership and revenue sharing so that you can decide what makes the most sense for your business. You also get to decide whether you want to focus on selling on-premises, cloud, or hybrid solutions, as well as whether you want to get paid upfront or in monthly recurring revenue (MRR). The Power of Choice lets you control your pricing and keep your own branding while maintaining the relationship with your customers. Whatever approach works best for your business, you decide, we support.

NEC Customers Also Benefit from the Power of Choice

The fallout from the COVID-19 pandemic will continue to influence how we work and connect for years to come. Some businesses will return to the office in full force, while others will stay remote or adopt some form of hybrid work. There is no one-size-fits-all solution and that’s exactly why NEC offers a flexible, future-proof business communications experience. Whether you need on-premises phone systems, cloud communications for employee collaboration, a contact center software solution to keep your customers happy (or all of the above!), NEC offers a variety of solutions so you can create the best possible implementation for your business.

Bottom line: Don’t Let Avaya Control What Happens to the Future of Your Business

You can’t control what Avaya does moving forward. But you can continue to evaluate whether you’re making the best possible decisions for your business. NEC knows what it takes to change and evolve with the technological curve while maintaining a healthy, sustainable business model – for our business as well as our channel partners and customers.

If you’re interested in learning more about how NEC can help your business, visit https://www.necam.com/ContactUs/ for more information.

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