In our last post we identified how you can unify your workforce communications regardless of physical location. Read on to see how Unified Communications gives your workforce the toolset to take action whenever and wherever they are; workforce agility plays a big role in accomplishing this without overhauling existing business processes. Check out the following five steps on achieving an agile workforce.
- Agility depends on knowledge. Workforce agility is the product of staff knowledge and access to the right information and people when it counts.
- Visibility and perspective. Knowing when and how customers or stakeholders engage enables organizations to efficiently allocate resources by providing a factual base from which to make decisions – resulting in improved processes.
- Swift connections. A highly mobile workforce can be easily coordinated. Giving staff visibility of each other and the tools to connect to the right available person accelerates resolution and enables early intervention.
- Controlled mobility. Mobility puts productivity tools at workers’ fingertips, but at the heart of a mobile strategy is centralized management of devices, services, access and security.
- Asset protection. Deploying Unified Communications does not mean replacing all legacy software and hardware. Licensing, for example, can be carried at no cost, while physical assets such as handsets need not be discarded. Unified Communications, mobility and smart desk phones should target the functions where it delivers the greatest impact to the organization. Processes, work culture, and the future business landscape will determine where and when to extend capabilities.
In the end, how well your workforce responds to threats and opportunities defines both your organization’s operational performance and the customer experience.