Do What’s Best For YOUR Business – Not Someone Else’s

Posted by Adam Uthe on Posted in Cloud, Contact Center, Unified Communications Tagged

For the second time in less than 10 years, Avaya has filed for bankruptcy. Regardless of how it came to be, this announcement raises serious questions about what the future holds for their customers, channel partners, technology vendors, and other key stakeholders. Now is the critical time to consider what’s best for your business moving forward.

Fortunately, NEC has over 120 years of experience navigating technological innovations and delivering exceptional communications experiences. Our capability to leverage decades of research has enabled us to remain an ICT leader and bring immense value to both our channel partners and customers.

As an NEC Channel Partner, YOU Get to Decide

At NEC, we recognize that we can’t be successful if our partners aren’t successful – and that means having a positive impact on your bottom line. NEC offers three different channel partner models with various levels of customer ownership and revenue sharing so that you can decide what makes the most sense for your business. You also get to decide whether you want to focus on selling on-premises, cloud, or hybrid solutions, as well as whether you want to get paid upfront or in monthly recurring revenue (MRR). The Power of Choice lets you control your pricing and keep your own branding while maintaining the relationship with your customers. Whatever approach works best for your business, you decide, we support.

NEC Customers Also Benefit from the Power of Choice

The fallout from the COVID-19 pandemic will continue to influence how we work and connect for years to come. Some businesses will return to the office in full force, while others will stay remote or adopt some form of hybrid work. There is no one-size-fits-all solution and that’s exactly why NEC offers a flexible, future-proof business communications experience. Whether you need on-premises phone systems, cloud communications for employee collaboration, a contact center software solution to keep your customers happy (or all of the above!), NEC offers a variety of solutions so you can create the best possible implementation for your business.

Bottom line: Don’t Let Avaya Control What Happens to the Future of Your Business

You can’t control what Avaya does moving forward. But you can continue to evaluate whether you’re making the best possible decisions for your business. NEC knows what it takes to change and evolve with the technological curve while maintaining a healthy, sustainable business model – for our business as well as our channel partners and customers.

If you’re interested in learning more about how NEC can help your business, visit https://www.necam.com/ContactUs/ for more information.

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Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

Investing in Aviation’s Identity-First Future

Investing in Aviation’s Identity-First Future

Posted by Jason Van Sice on Posted in Biometrics, Customer Experience, Government, Retail, Security Tagged , , , , ,

In today’s digital age, identity has become an integral part of our daily lives. From banking to healthcare, we rely on secure and trusted digital identities to access services and conduct transactions. The aviation industry is no exception, and as flight volumes return to pre-pandemic levels, airports and airlines are being put to the test in ensuring passenger identities remain trusted and secure throughout the journey.

In our latest e-book, “Investing in Aviation’s Identity-first Future,” we explore the complex and rapidly evolving ecosystem of identity in the aviation industry, as envisioned in the Biometric Digital Identity Prism. We examine how NEC technology like artificial intelligence and analytics are being leveraged to improve passenger experiences and operational efficiencies. Join us as we delve into the importance of investing in aviation’s identity-first future, and why NEC is considered one of the best suited to support the complexity of the passenger identity lifecycle.

Contact us today to get started on your digital transformation journey or meet us in booth 2140 at this year’s Passenger Terminal Expo (PTE) March 14-16, 2023! NEC experts will be on hand to give you an exclusive demonstration of our cutting-edge artificial intelligence (AI) and biometric technology including face recognition, digital identity verification and authentication, biometric boarding, object detection, perimeter detection and advanced analytics. Plus, don’t miss your chance to win Tumi luggage by taking a short survey! See you there.

To read the full paper, download it here.

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Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

What’s New With UNIVERGE BLUE

Posted by Adam Uthe on Posted in Cloud, Contact Center, Unified Communications Tagged , ,

With 2023 in full swing, now is a great time to catch up on the latest news and updates from UNIVERGE BLUE. Whether you’re looking for new and improved data to maximize your employees’ productivity, working to improve upon your company’s hybrid work dynamic with more powerful meeting tools, or just getting started on migrating your business communications to the cloud, UNIVERGE BLUE has something to get you excited!

Maximize Employee Productivity with the UNIVERGE BLUE CONNECT Service Adoption Dashboard

There’s no way around it: you need your employees to be engaged to perform at a high level. A Gallup Employee Engagement survey found that companies with engaged employees outperform their competition by 147%. But how do you know if your employees are engaged in the first place? The new UNIVERGE BLUE CONNECT Service Adoption Dashboard provides summary-level data for the activation and usage rates of CONNECT services currently deployed by your business. This dashboard allows admins and team leaders to:

  • Uncover meaningful user adoption and engagement insights for specific services
  • Save time with a quick and informative overview of data sets to identify opportunities for improved productivity
  • View and act on user trends

And best of all: the CONNECT Service Adoption Dashboard is already included in all North American subscriptions for no additional cost!

To learn more about how to access the dashboard’s data, view the Demo Video here

Keep Your Hybrid Employees Connected with UNIVERGE BLUE CONNECT ROOMS

Hybrid work models are here to stay – even if there is no “one size fits all” solution. Accenture’s “Future of Work” survey found that 36% of workers were fully onsite in 2022 – despite 83% of workers in the same study in 2021 expressing a preference for a hybrid work model. Accenture also found that companies utilizing an omni-connected work culture – including empowering people through technology – saw a 7.4% increase in revenue.

In other words: companies still need to focus on solutions that strike a good balance between working onsite and remotely.

UNIVERGE BLUE CONNECT ROOMS is a video conference room solution that allows for CONNECT MEET video conferencing to be seamlessly added to any conference room with existing, off-the-shelf hardware. With CONNECT ROOMS, employees can easily:

  • Reserve a conference room and simultaneously schedule a video conference for both in-office and remote workers.
  • Start an ad-hoc meeting in a conference room and invite others who are remote or in office.
  • Join a meeting from a conference room or remotely without host authorization.

And, CONNECT ROOMS is FREE with any supported CONNECT license through March 31, 2023. For more details about how CONNECT ROOMS works, read our FAQ resource.

Your BRIDGE to the Cloud Starts With UNIVERGE BLUE

If your business is still considering a hybrid work model and how best to support the actual transition, UNIVERGE BLUE CONNECT BRIDGE may be the perfect solution. With CONNECT BRIDGE, you can extend your NEC phone system investment with cloud-based voice via desktop and mobile apps creating a seamless all-in-one unified communications experience.

And from now until March 31, 2023, you can receive a “FREE PHONE” for each qualifying UNIVERGE BLUE CONNECT BRIDGE user license purchased with a new UNIVERGE SV9100E or SV9500 phone system. Combining a SV9100E or SV9500 phone system with CONNECT BRIDGE offers:

  • Cloud-based desktop and mobile apps to enable collaboration in the office, at home, or anywhere in between.
  • Productivity tools your business needs – including team chat, video conferencing, secure file sync/share, and inbound and outbound calling.
  • 100+ enterprise-grade features, five nine’s (99.999%) reliability, and support for both VoIP or traditional TDM or a combination of both.

Click here for more information about this limited time offer.

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Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

What is UNIVERGE BLUE CLOUD CASH?

What is UNIVERGE BLUE CLOUD CASH?

Posted by Josh Loinette on Posted in Cloud, Contact Center, Unified Communications Tagged , ,

Your business and customers’ needs have changed significantly over the last few years. Working in a traditional office gave way to fully remote working to the current mix of on-site and remote working. Customers now expect businesses to communicate on their terms. Chat, phone, email, and SMS are now necessary tools and with great change comes great opportunity. NEC UNIVERGE BLUE CLOUD CASH helps our Channel Partners navigate the changing landscape, as businesses shift towards selling both on-premise and cloud services.

WHAT IS NEC UNIVERGE BLUE CLOUD CASH?

NEC UNIVERGE BLUE CLOUD CASH is a one-of-a-kind new program to help you, our Channel Partners, get paid upfront for selling cloud services and solutions, just as you would for selling on-premises hardware. NEC will pay you upfront commissions plus SPIFFs for qualified sales with term agreements. Now you can offer your customers the benefits of cloud AND get paid upfront – just like hardware.

HOW DOES UNIVERGE BLUE CLOUD CASH WORK?

With traditional On-Prem sales, the revenue is upfront and allows you to sustain your business until your next big sale. With selling Cloud Services, the revenue is split up in monthly increments which means no one-time influx of cash. By leveraging this NEW Program, NEC Financial Services will help alleviate this revenue gap so that you can sustain your revenue streams while transitioning from selling on-prem to cloud. And the best part is: you get to decide which deals you want to get paid upfront for.

HOW DOES IT BENEFIT MY BUSINESS?

This new CLOUD CASH Program allows you to focus on selling cloud while enabling you to maintain your revenue stream…just like when you sell hardware. Now you can afford the transition to monthly recurring revenue that comes with selling cloud, without being dependent on hardware in the interim. The Program provides you with the flexibility to choose the deals that you want to get paid upfront on.

CAN I STILL EARN PROMOTIONAL SPIFFS

Yes! Currently, all promotional SPIFFs are still applicable and available to you, whether or not one of your customers is participating in the Program.

HOW DO I ENROLL?

UNIVERGE BLUE Channel Partners who sell under either the Agency* Model or the Revenue Share Model are eligible for the program. Each Channel Partner must be approved by NEC Financial Services for participation in the Program. The first step, which is a one-time event, is to request participation in the Program via email to UnivergePartner@NECLease.com.

* NOTE: Sub-Agents who sell under a Master Agent, also known as a Technology Solutions Distributor, do not currently qualify for this program.

HOW DO I BECOME AN NEC UNIVERGE BLUE CHANNEL PARTNER?

Visit the UNIVERGE BLUE website to learn more about how to join the NEC UNIVERGE BLUE Channel Partner Program.

Contact Us Today

Please let us know if you have any questions or concerns. Fill out the form, and we will get back with you.

When Time Is Of The Essence … But Lasting Value Matters Too

When Time Is Of The Essence … But Lasting Value Matters Too

Posted by Joe Salisbury on Posted in Education, Intelligent Call Routing, Unified Communications Tagged , , ,

A Wichita Public Schools Case Study

Certain circumstances demand swift action. And there is nothing wrong with getting results when pushed by necessity. But real value comes when there are benefits that extend well beyond the original situation.

Take for instance our customer – the Wichita Public Schools. As the largest school district in the state of Kansas, it supports nearly 50,000 students and 7,000+ teachers and staff across more than 90 schools and special program sites.

NETWORK CONNECTWhen the pandemic hit, the school district needed to quickly switch to virtual learning and remote work. It was only natural for them to turn to NEC. After all they were already a customer and were successfully using our on-premises Unified Communications solution.

In just 4 weeks after the request for help came in, we were able to deliver a modern approach to hybrid accessibility and academic achievement with our Microsoft-certified NETWORK CONNECT for MS Teams intelligent call routing solution.

Teachers and staff could route calls directly to specific numbers in Teams as well as to their NEC UC platform’s desk phones, providing seamless accessibility regardless of location. Additionally with unmatched carrier redundancy, regulatory compliance and failover assurance, our solution successfully delivered rich and reliable home teaching, remote advising and simplified teacher-parent support.

Read the complete experience: Download your free copy of this case study or read our press announcement.

NETWORK CONNECT For MS Teams Long-Term Effect

But what started from necessity has also become a long-range win for the school district.

“The silver lining during these difficult times is that we’re better prepared for disruptions, weather emergencies and other fast-changing circumstances thanks to our partnership with NEC,” according to Rob Dickson, CIO of Wichita Public Schools.

Take a closer look at the Wichita Public Schools experience

NETWORK CONNECT Has So Many Uses To Keep Your Organization Up & Running

Interested in exploring what NETWORK CONNECT could do for your organization?

Contact Us Today