The Fate of Airport Customer Service Isn’t Terminal

Today’s air travel is marred by long lines, time-consuming security checks, and constant stress.  Travelers are queued up at the check-in counter, at the self-service kiosk, when they drop off their bags, when they navigate the TSA screening lines and when they board the plane.

64% of surveyed passengers prefer a #biometric interface for as many #travel activities as possible. #CX Click To Tweet

unique biometric key

However, these necessary security checks waste precious passenger time and impact an airport’s bottom lines. With NEC’s Advanced Recognition Systems, a simple scan of your face becomes a single, unified biometric key that unlocks an enjoyable experience that is:

o Safe & Secure
o Seamless & Frictionless
o Engaging & Personalized

In the infographic below you can find more information regarding facial recognition technology in airports that allows for an elevated passenger experience.

Also, check out this recent Wall Street Journal article that takes an in-depth look at NEC’s use of facial recognition in U.S. airports and other venues.

 

Download today our informative whitepaper to learn why it’s time to take a new look at facial recognition.

facial recognition

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