What’s the Big Deal About High Availability Unified Communications?

Lately we’re hearing more and more about employee mobility trends and continuously accessible unified communications systems, about high-availability servers and the importance of staying connected at all times. So why is it such a big deal? Well, for one thing, the world has evolved into one huge marketplace where everyone seems to be on the move, and having answers and information at our fingertips, 24/7, has become an absolute necessity – or else!

With the growing need for employees to be able to access their work and collaborate with co-workers wherever they are, and at any time, unified communications applications are now commonplace. In fact, UC has become such a primary business concern that 56 percent of enterprise organizations recently surveyed by IDG Enterprise plan to upgrade or install new UC solutions within the next year, and 66 percent of small and medium sized businesses are also actively planning for upcoming UC improvements.

What’s driving the increase in UC investments?

With the increasing mobility of workforces today and a growing number of remote workers, it’s not surprising that the IDG Enterprise survey also reveals that 43 percent of the organizations reported their UC improvements were driven by the need for improved collaboration between their employees. The ability to resolve issues quickly, to share information, the immediacy of creative brainstorming and collaborative problem solving; these are some of the benefits of these powerful communication tools.

Similarly, 33 percent of the companies specifically attributed the upcoming upgrading of their UC to their need for increased flexibility for onsite employees and for mobile personnel. Enabling their employees to work from anywhere, and at any time, and to access and know when a co-worker is available and be able to quickly connect, these capabilities have serious value to businesses across all industries.

One of the top motivators for improving their UC was evident in the 42 percent of organizations who plan to install or upgrade for reasons of increasing their overall productivity—gaining the efficiency that results from streamlined operations and the immediate information share between departments and personnel.

What is High Availability anyway?

What does high availability of your unified communications have to do with the success or failure of an organization? Why is it so critical? Well, let’s look at what this term actually means.

*Gary Audin states that in the world of IT, the term High Availability refers to “a system or component that is continuously operational for a long length of time.” To repeat, that means constantly working, without any breaks or downtime, providing unified communications that are “continuously operational.”

Usually the ability of an employee to effectively do their job requires them to access the system to submit or alter their work. If the user cannot access the system, then it is termed “unavailable.” This kind of downtime impairs productivity, and causes workflow inefficiency and lost revenue. It has become critical for the UC system of any sized organization to be immediately accessible, with no disturbances or interruptions, for optimal business continuity.

What are some risks of being without a High Availability UC solution?

Your unified communications is mission critical, and accessibility is the very lifeblood of a successful organization, however these investments can suffer outages if not on a high availability infrastructure.  Without reliable redundancy and back up, you risk your people and your customers being cut off from information, workers from the workflow, and everyone from collaboration with each other. The loss of UC, for even a few hours, can mean a substantial loss to an enterprise.

What kind of losses are we talking about here? When your infrastructure fails for any length of time, along with lost productivity that obviously impacts revenue, businesses suffer the sharp decreases in customer satisfaction levels, the number of business relationships and customers lost, a damaged reputation, and the high costs of recovering that reputation.

In fact, the Ponemon Institute reported some interesting 2016 average costs associated with system outages:

  • Business Disruption – $256,000
  • Lost Revenue – $209,000
  • End-User Productivity – $138,000
  • IT Productivity – $62,000
.@PonemonPrivacy reported some interesting 2016 average costs associated with system outages. Click To Tweet

In Conclusion

So what is the big deal about High Availability UC? It becomes evident that the risk of incurring some of the losses that accompany broken communications and business disruption can become a very big deal.  For Smart Enterprises, UC has become a major focus for their strategic budget planning because it is a very big part of the success of their organization, and a critical factor for future growth.

Question: Do you have a true High Availability infrastructure that provides 99.999% UC reliability and prevents these kind of business disruption losses?

To learn more, download our Smart Enterprise eBook called “Achieving High Availability in UC” by industry expert, Gary Audin. This eBook takes a comprehensive look at UC and the importance of system availability plus examines the key components needed to build and sustain a UC-enabled environment.

(*Gary Audin has more than 40+ years of experience in computer, communications and security consulting and implementation, and is a well-known author of over 1000 blogs, articles, podcasts, white papers and webinars. Our quote is from the “Achieving High Availability in UC” ebook.)

 

Free Ebook: Achieving High Availability in UC

Free Ebook:

Achieving High Availability in UC

This eBook by communications and security consultant Gary Audin, president of Delphi, Inc., takes a comprehensive look at UC and the importance of system availability. Also examined in-depth are the components needed to put together and sustain a UC-enabled communications environment.

Why Make SIP A Customer Priority?

How prepared are you for what’s ahead and the technologies that will be the drivers of change in 2016?

Simply put, Session Initiation Protocol (SIP) and SIP Trunking can smartly transform your customers’ communications infrastructure for the better.Why Make SIP A Customer Priority?It can be done rapidly and cost effectively while seamlessly providing access to highly scalable unified communications so their employees and customers can benefit from faster responses enabled by anytime, anywhere availability on any device. Also by enabling ready access to feature-rich collaborative tools, your accounts could experience an increase in workforce productivity and cooperation.

Begin learning today why SIP is a smart technology investment. Get started with a free ebook courtesy of NEC.

Download Success with SIP 2.0 a 52-page ebook by Gary Audin, President of Delphi, Inc., to share a comprehensive assessment of SIP including:

  • SIP and related protocols
  • Session border controllers
  • SIP trunk values, benefits, and economics
  • SIP phones
  • Interoperability with SIP trunks
  • SIP trunk problems (IP PBX, SBC, trunk provider)and their resolution
  • Bandwidth calculations for VoIP and SIP trunks
  • Delivering a successful SIP implementation project

 

Free Ebook: Succhess with SIP 2.0

Free Ebook:

Success with SIP 2.0

Learning the value and operation of SIP is now important to anyone working in the field of communications and collaboration. Understanding what SIP does and does not support helps you to grasp the implementation issues involved.

 

 



UCaaS / Hybrid RFP: What Can Cloud Providers Deliver?

Are you looking to move your communications infrastructure to the cloud?

Download today the IP Telephony and Unified Communications System (Cloud and Hybrid Solutions), a free whitepaper / eBook from independent consultant David Stein of Stein Technology Consulting Group that offers the unique chance to examine cloud and hybrid cloud solutions based on actual vendor RFP proposals.

In this free eBook  you will get:

  • An unbiased evaluation of 7 proposed cloud and hybrid cloud solutions
  • Insight into the merits of 5 leading communications vendors
  • A explanation of vendor differentiators

Free Ebook: UCaas RFP 2016

Free #Whitepaper: UCaaS...What Can #Cloud Providers Really Deliver? Click To Tweet

Download and share this information rich eBook with your decision makers so they can also understand NEC’s leadership position in cloud and hybrid cloud migration, the value of a cloud-based UNIVERGE® Blue solution that is backed by NEC’s more than 117 years of expertise as a leading technologies and services provider.

Free Ebook: UCaaS RFP 2016

Free Ebook:

UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.



At Advantage 2016— We Discovered the Power of the Smart Enterprise

More than 400 attendees from the NEC community – top channel partners, consultants, analysts, sponsors, and staff from North America and South America, all met this last month in Ponte Vedra, Florida,near Jacksonville, to “Discover the Power of the Smart Enterprise.” This was the overarching theme of NEC’s 2016 Advantage Executive Conference (Advantage).

Advantage is a highly anticipated annual 3-day conference event where NEC’s key players, dealers, sponsors, vendors, guests and top industry consultants get together to learn and share their interest in business enterprise technology.  Hands-on demonstrations of the latest product and service developments are available, along with opportunities to participate in informational and inspiring sessions led by the “best of the best” in the industry.

NEC’s Smart Enterprise

This year, the spotlight was on Smart Enterprise communications and IT Infrastructures, with a range of sessions focusing on current workforce environment trends, the latest in NEC unified communications solutions, the stability of NEC’s high availability servers, Contact Center challenges being met, and presentations on the importance of real relationships with our customers and why Smart Enterprise solutions make sense for them.

NEC’s Smart Enterprise is best described as a platform of solutions focused on improving safety, security and operational efficiency for our customers.  In the UC and IT space, it’s a broad set of technologies, products and solutions that are truly empowering for our enterprise customers. Smart Enterprise provides an IT communications infrastructure and application layer that allows a more predictive business that customers can also operate at a lower cost, and so empowers them to be more competitive.

Smart Enterprise solutions help our customers solve their real-world business issues, and will streamline and even innovate business processes. Basically, Smart Enterprise delivers a stable and reliable ICT solution, freeing our customers to focus on their productivity and on meeting and exceeding their business goals.

And the Winner Is…

Advantage is a multi-purpose event for learning, experiencing, sharing, socializing, and recognizing extraordinary partners, so always climaxes with NEC’s Sales and Marketing Leadership Awards, presented to the Top Ten Channel Partners.  This recognition is not only for outstanding business performance, but also their relationship and involvement level within their local communities. The Awards are an important part of NEC’s “Orchestrating a Brighter World” mission, honoring successful partners who have achieved a high level of customer satisfaction and are making a notable difference in the lives of those around them.

Once more, we’d like to applaud this year’s NEC SML Award honorees:

  • Advanced Communication Solutions (ACS)
  • Arrow SI
  • Business Communications Systems, Inc.
  • Epitome Networks
  • Forerunner Technologies
  • Hawaiian Telcom
  • nDataStor
  • NetServe365
  • Okanagan Telephone Company
  • Positive Business Solutions, Inc. (PBSI)
  • Scharfstein, South America

 

In Conclusion

NEC’s 2016 Advantage Executive Conference was an uplifting time of learning, fun, and inspiration, an opportunity to concentrate on the latest technology for business communication, workforce productivity, and reliable business continuity, with a successful blending of education on customer needs and NEC solutions, great social interaction, and receiving the positive messaging of NEC’s Smart Enterprise.

Essentially, the message is that Smart Enterprise brings together and orchestrates the best, specifically tailored solutions, to meet our customer’s individual business needs, and, ultimately, to help brighten their world. And that’s the real NEC mission.

If you want to hear more on the conference, many of the consultants and analysts who were in attendance – including Dave Michels, Jon Arnold, Steve Leaden, and more – gathered for a UC Strategies podcast

Can You Really Predict Technology Trends?

Every year there are always plenty of fresh predictions and industry trends brought forward and discussed. They make for interesting reading, and beg the question – are they really predictions or are we just susceptible to the power of suggestion?

Many predictions have solid backing, such as Gartner’s Top 10 Strategic Technology Trends, announced at the Gartner Symposium / ITXpo. Gartner defines a strategic technology trend as one with the potential for significant impact on the organization, including a high potential for disruption to the business, end users, or IT; the need for a major investment; or the risk of being late to adopt. They look at trends that will impact an organization’s long-term plans, programs, and initiatives.

For 2016, Gartner predicted the following trends:

  • The Device Mesh
  • Ambient User Experience
  • 3D Printing Materials
  • Information of Everything
  • Advanced Machine Learning
  • Autonomous Agents and Things
  • Adaptive Security Architecture
  • Mesh App and Service Architecture
  • Internet of Things Platforms

In another set of predictions, No Jitter showcased the top four UC predictions for 2016. These included:

What Do They Have In Common?

When we read some of the trends and predictions, they almost seem too good to be true. It would appear that technology is moving toward almost an AI state where we can rely on it for everything. Science fiction aside, the one constant we do see is how technology improves the lives of those in business, communities, government entities, law enforcement, and individually at home and school. What we see is that all these trends have a common thread, one that we believe is critical to consider with every innovation we create at NEC – effective communication, collaboration, and orchestration of lives using Smart Solutions to improve and enhance every aspect of our lives.

For example, when adding UC to Workforce Management, contact centers are even more empowered to provide excellent customer service. If you combine Unified Communications with SDN, you have a powerful system that not only ensures your employees are communicating in a more efficient manner, but the system is now able to align itself with any traffic, making disaster recovery or even challenging inclement weather much easier to overcome.

CTA_download_smart_enterprise_drivers_ebook

Biometrics is another solution that has so many applications to positively impact our lives. Whether it’s the ability for law enforcement to rapidly and correctly identify a bad guy on the spot, or retail establishments to provide their customers with an amazing experience, biometrics will impact a multitude of industries, improving customer experiences and empowering the forward momentum of the Internet of Things.

Information is at an all-time premium, as businesses move toward more efficient and effective operations. When combining SDN with our server technology, our clients now can focus on their business needs and let the technology support the flow of data in an efficient manner to ensure constant access and improved uptime.

Of course, when you think about the Information of Everything, it is important to include data analytics as a foundational element. According to Gartner, by 2020, 25 billion devices will be generating data about almost every topic imaginable. There will be an abundance of data, but how do you make sense of it? Data analytics is no longer a single solution to consider, but a necessary component to capture data and provide appropriate information to create actionable results. Those companies that harness the power this data provides will have a competitive advantage.

Speaking of data, companies are not the only ones who have a significant need for big data, analytics, and positive user experiences. NEC focuses on various solutions, such as water leak detection systems; integration support for semantic interoperability into the NEC Internet of Things and Smart City Platforms; and integrated platforms for distribution of grid management, energy efficiency, distributed generation, and energy storage, just to name a few.

Just like Gartner and No Jitter, NEC invests significant effort and resources into research to ensure that solutions we develop will not only meet the needs of our clients today, but also their upcoming needs tomorrow. This serious focus on research and development has been part of the core philosophy of NEC since our inception. We believe that as recognized innovation leaders we can ensure our solutions truly meet the needs of our clients while continuing to keep pace with emerging trends and the expanding capabilities technology affords for the future.

Can you predict technology trends? We believe so—but only by keeping your finger on the pulse of business and societal needs.  NEC’s focus on solutions perfectly aligns with the trends we see, combining powerful technology to empower our clients and enhance their lives. Whether  providing platforms for significantly improved communication, ensuring improved flow of information through powerful data analytics, or inventing new solutions for society that support a better life, NEC will continue to focus on improving our lives through technology.