In times of financial uncertainty, NEC’s stability is part of the solution

Last week, we learned that Avaya has filed in federal court for Chapter 11 bankruptcy protection due in large part to a significant debt burden carried over a nearly 10-year period. Only time will tell whether the debt restructuring process under bankruptcy will be kind to Avaya. Regardless, I’m sure our industry and the media will continue to study the legacies of both Nortel and Avaya as history lessons for many years to come.

What I know from my own 30-plus years of experience with NEC is that financial stability through diversification and creating operational efficiency has benefited not only us as a company, but our customers and partners through the years. Continuous improvement and innovation are probably the two biggest reasons for NEC’s 117+ years of longevity.

The next reason is our commitment to providing quality, future-proof unified communications and collaboration tools that will last and be relevant for many years to come. As a result, NEC has always had a ready willingness to step in and offer help to customers and partners who need it the most.

Another reason for our longevity is our ability to adapt and transform. NEC has reinvented itself numerous times through the years and will likely do so many more. As TalkingPointz Principal Analyst Dave Michels observed in his No Jitter coverage of our 2016 Advantage Executive Conference, we’ve done this most recently through the virtualization of our UC offerings, the launch of UC as a Service, and the integration of our UC solution set into a broader IT portfolio we call the Smart Enterprise.

Smart Enterprise

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By leveraging one of our Smart Enterprise solutions, businesses can also benefit from our data center technologies – like our fault tolerant servers, storage and software defined networking – as well as market-leading biometrics and analytics.

As a result, NEC was chosen as one of the 50 Most Innovative Companies by the Boston Consulting Group. Furthermore, Frost & Sullivan recently honored NEC for its “astute strategies for migration of enterprise legacy communications systems to modern solutions” with a 2016 North America Frost & Sullivan Company of the Year Award.

All of these things add up to one clear call to action.

If you are a customer or partner of Avaya and are unsure about your future, please don’t hesitate to contact us for a free consultation. At the very least you’ll learn something about our current programs and migrating to an NEC Smart Enterprise solution. At best, you’ll come away with a better idea of how you can protect your business down the line.

Stay tuned to NECToday.com for additional ideas on how you can future-proof your business with NEC.

What’s the Big Deal About High Availability Unified Communications?

Lately we’re hearing more and more about employee mobility trends and continuously accessible unified communications systems, about high-availability servers and the importance of staying connected at all times. So why is it such a big deal? Well, for one thing, the world has evolved into one huge marketplace where everyone seems to be on the move, and having answers and information at our fingertips, 24/7, has become an absolute necessity – or else!

With the growing need for employees to be able to access their work and collaborate with co-workers wherever they are, and at any time, unified communications applications are now commonplace. In fact, UC has become such a primary business concern that 56 percent of enterprise organizations recently surveyed by IDG Enterprise plan to upgrade or install new UC solutions within the next year, and 66 percent of small and medium sized businesses are also actively planning for upcoming UC improvements.

What’s driving the increase in UC investments?

With the increasing mobility of workforces today and a growing number of remote workers, it’s not surprising that the IDG Enterprise survey also reveals that 43 percent of the organizations reported their UC improvements were driven by the need for improved collaboration between their employees. The ability to resolve issues quickly, to share information, the immediacy of creative brainstorming and collaborative problem solving; these are some of the benefits of these powerful communication tools.

Similarly, 33 percent of the companies specifically attributed the upcoming upgrading of their UC to their need for increased flexibility for onsite employees and for mobile personnel. Enabling their employees to work from anywhere, and at any time, and to access and know when a co-worker is available and be able to quickly connect, these capabilities have serious value to businesses across all industries.

One of the top motivators for improving their UC was evident in the 42 percent of organizations who plan to install or upgrade for reasons of increasing their overall productivity—gaining the efficiency that results from streamlined operations and the immediate information share between departments and personnel.

What is High Availability anyway?

What does high availability of your unified communications have to do with the success or failure of an organization? Why is it so critical? Well, let’s look at what this term actually means.

*Gary Audin states that in the world of IT, the term High Availability refers to “a system or component that is continuously operational for a long length of time.” To repeat, that means constantly working, without any breaks or downtime, providing unified communications that are “continuously operational.”

Usually the ability of an employee to effectively do their job requires them to access the system to submit or alter their work. If the user cannot access the system, then it is termed “unavailable.” This kind of downtime impairs productivity, and causes workflow inefficiency and lost revenue. It has become critical for the UC system of any sized organization to be immediately accessible, with no disturbances or interruptions, for optimal business continuity.

What are some risks of being without a High Availability UC solution?

Your unified communications is mission critical, and accessibility is the very lifeblood of a successful organization, however these investments can suffer outages if not on a high availability infrastructure.  Without reliable redundancy and back up, you risk your people and your customers being cut off from information, workers from the workflow, and everyone from collaboration with each other. The loss of UC, for even a few hours, can mean a substantial loss to an enterprise.

What kind of losses are we talking about here? When your infrastructure fails for any length of time, along with lost productivity that obviously impacts revenue, businesses suffer the sharp decreases in customer satisfaction levels, the number of business relationships and customers lost, a damaged reputation, and the high costs of recovering that reputation.

In fact, the Ponemon Institute reported some interesting 2016 average costs associated with system outages:

  • Business Disruption – $256,000
  • Lost Revenue – $209,000
  • End-User Productivity – $138,000
  • IT Productivity – $62,000
.@PonemonPrivacy reported some interesting 2016 average costs associated with system outages. Click To Tweet

In Conclusion

So what is the big deal about High Availability UC? It becomes evident that the risk of incurring some of the losses that accompany broken communications and business disruption can become a very big deal.  For Smart Enterprises, UC has become a major focus for their strategic budget planning because it is a very big part of the success of their organization, and a critical factor for future growth.

Question: Do you have a true High Availability infrastructure that provides 99.999% UC reliability and prevents these kind of business disruption losses?

To learn more, download our Smart Enterprise eBook called “Achieving High Availability in UC” by industry expert, Gary Audin. This eBook takes a comprehensive look at UC and the importance of system availability plus examines the key components needed to build and sustain a UC-enabled environment.

(*Gary Audin has more than 40+ years of experience in computer, communications and security consulting and implementation, and is a well-known author of over 1000 blogs, articles, podcasts, white papers and webinars. Our quote is from the “Achieving High Availability in UC” ebook.)

 

Free Ebook: Achieving High Availability in UC

Free Ebook:

Achieving High Availability in UC

This eBook by communications and security consultant Gary Audin, president of Delphi, Inc., takes a comprehensive look at UC and the importance of system availability. Also examined in-depth are the components needed to put together and sustain a UC-enabled communications environment.

Why Make SIP A Customer Priority?

How prepared are you for what’s ahead and the technologies that will be the drivers of change in 2016?

Simply put, Session Initiation Protocol (SIP) and SIP Trunking can smartly transform your customers’ communications infrastructure for the better.Why Make SIP A Customer Priority?It can be done rapidly and cost effectively while seamlessly providing access to highly scalable unified communications so their employees and customers can benefit from faster responses enabled by anytime, anywhere availability on any device. Also by enabling ready access to feature-rich collaborative tools, your accounts could experience an increase in workforce productivity and cooperation.

Begin learning today why SIP is a smart technology investment. Get started with a free ebook courtesy of NEC.

Download Success with SIP 2.0 a 52-page ebook by Gary Audin, President of Delphi, Inc., to share a comprehensive assessment of SIP including:

  • SIP and related protocols
  • Session border controllers
  • SIP trunk values, benefits, and economics
  • SIP phones
  • Interoperability with SIP trunks
  • SIP trunk problems (IP PBX, SBC, trunk provider)and their resolution
  • Bandwidth calculations for VoIP and SIP trunks
  • Delivering a successful SIP implementation project

 

Free Ebook: Succhess with SIP 2.0

Free Ebook:

Success with SIP 2.0

Learning the value and operation of SIP is now important to anyone working in the field of communications and collaboration. Understanding what SIP does and does not support helps you to grasp the implementation issues involved.

 

 



UCaaS / Hybrid RFP: What Can Cloud Providers Deliver?

Are you looking to move your communications infrastructure to the cloud?

Download today the IP Telephony and Unified Communications System (Cloud and Hybrid Solutions), a free whitepaper / eBook from independent consultant David Stein of Stein Technology Consulting Group that offers the unique chance to examine cloud and hybrid cloud solutions based on actual vendor RFP proposals.

In this free eBook  you will get:

  • An unbiased evaluation of 7 proposed cloud and hybrid cloud solutions
  • Insight into the merits of 5 leading communications vendors
  • A explanation of vendor differentiators

Free Ebook: UCaas RFP 2016

Free #Whitepaper: UCaaS...What Can #Cloud Providers Really Deliver? Click To Tweet

Download and share this information rich eBook with your decision makers so they can also understand NEC’s leadership position in cloud and hybrid cloud migration, the value of a cloud-based UNIVERGE® Blue solution that is backed by NEC’s more than 117 years of expertise as a leading technologies and services provider.

Free Ebook: UCaaS RFP 2016

Free Ebook:

UCaaS/Hybrid RFP & Review IP Telephony and Unified Communications System

There are significant differences in offerings from the major vendors in terms of architecture, functionality and total cost of ownership. IT organizations are encouraged to work with their business units to understand their unique requirements and to articulate these in an RFP or other formal procurement vehicle.



At Advantage 2016— We Discovered the Power of the Smart Enterprise

More than 400 attendees from the NEC community – top channel partners, consultants, analysts, sponsors, and staff from North America and South America, all met this last month in Ponte Vedra, Florida,near Jacksonville, to “Discover the Power of the Smart Enterprise.” This was the overarching theme of NEC’s 2016 Advantage Executive Conference (Advantage).

Advantage is a highly anticipated annual 3-day conference event where NEC’s key players, dealers, sponsors, vendors, guests and top industry consultants get together to learn and share their interest in business enterprise technology.  Hands-on demonstrations of the latest product and service developments are available, along with opportunities to participate in informational and inspiring sessions led by the “best of the best” in the industry.

NEC’s Smart Enterprise

This year, the spotlight was on Smart Enterprise communications and IT Infrastructures, with a range of sessions focusing on current workforce environment trends, the latest in NEC unified communications solutions, the stability of NEC’s high availability servers, Contact Center challenges being met, and presentations on the importance of real relationships with our customers and why Smart Enterprise solutions make sense for them.

NEC’s Smart Enterprise is best described as a platform of solutions focused on improving safety, security and operational efficiency for our customers.  In the UC and IT space, it’s a broad set of technologies, products and solutions that are truly empowering for our enterprise customers. Smart Enterprise provides an IT communications infrastructure and application layer that allows a more predictive business that customers can also operate at a lower cost, and so empowers them to be more competitive.

Smart Enterprise solutions help our customers solve their real-world business issues, and will streamline and even innovate business processes. Basically, Smart Enterprise delivers a stable and reliable ICT solution, freeing our customers to focus on their productivity and on meeting and exceeding their business goals.

And the Winner Is…

Advantage is a multi-purpose event for learning, experiencing, sharing, socializing, and recognizing extraordinary partners, so always climaxes with NEC’s Sales and Marketing Leadership Awards, presented to the Top Ten Channel Partners.  This recognition is not only for outstanding business performance, but also their relationship and involvement level within their local communities. The Awards are an important part of NEC’s “Orchestrating a Brighter World” mission, honoring successful partners who have achieved a high level of customer satisfaction and are making a notable difference in the lives of those around them.

Once more, we’d like to applaud this year’s NEC SML Award honorees:

  • Advanced Communication Solutions (ACS)
  • Arrow SI
  • Business Communications Systems, Inc.
  • Epitome Networks
  • Forerunner Technologies
  • Hawaiian Telcom
  • nDataStor
  • NetServe365
  • Okanagan Telephone Company
  • Positive Business Solutions, Inc. (PBSI)
  • Scharfstein, South America

 

In Conclusion

NEC’s 2016 Advantage Executive Conference was an uplifting time of learning, fun, and inspiration, an opportunity to concentrate on the latest technology for business communication, workforce productivity, and reliable business continuity, with a successful blending of education on customer needs and NEC solutions, great social interaction, and receiving the positive messaging of NEC’s Smart Enterprise.

Essentially, the message is that Smart Enterprise brings together and orchestrates the best, specifically tailored solutions, to meet our customer’s individual business needs, and, ultimately, to help brighten their world. And that’s the real NEC mission.

If you want to hear more on the conference, many of the consultants and analysts who were in attendance – including Dave Michels, Jon Arnold, Steve Leaden, and more – gathered for a UC Strategies podcast