UC M&A Activity Further Validates NEC’s Smart Enterprise Strategy

Seems like every time I read about what’s happening in the marketplace, I learn that there’s another merger or buy-out happening in the enterprise communications space. Mitel announced recently it is acquiring rival ShoreTel, reportedly to accelerate its “move-to-the-cloud” strategy. This acquisition, along with other recent moves by Avaya and Toshiba, only reinforces my belief in NEC’s strategy for the Smart Enterprise.

NEC’s long history and innovation heritage means we are much more than just a voice and UC company – we are a true enterprise technology pioneer with roots dating back more than 50 years in the United States and over 118 years in Japan.

In developing our wide range of technologies and services, we strive to build solutions that will address specific business needs and challenges by driving safety, security and operational efficiency. These solutions, when integrated and combined in various scenarios, form our portfolio for the Smart Enterprise – our definitive technology strategy for NEC’s vision of the future.

Want advice on how to enrich your customer experience?But let’s get back to the cloud, and more specifically, Unified Communications as a Service (UCaaS). NEC has developed a wide range of unified communications (UC) solutions that can be deployed in the cloud, on-premises or in a hybrid scenario.   For starters, NEC has a strong UCaaS offering called UNIVERGE BLUE Business Cloud Services. UNIVERGE BLUE allows a business to host all or just some of its UC in the cloud.  We also offer the UNIVERGE SV9100 BLUE solution, which is a full phone and UC system deployed on premises with no large up-front investment.   The cloud allows us to offer SV9100 BLUE as an operating expense with a single bill for hardware and service.  All of this is offered today through our extensive channel partner network.

Our portfolio also includes Infrastructure as a Service (IaaS), software defined networking (SDN), data center technologies, Unified Communications (on-premises, cloud and hybrid), biometrics, analytics, Internet of Things (IoT) and Artificial Intelligence solutions. With a world-class network of Channel Partners and as a direct solutions integrator, we can deploy these solutions globally. Here in the U.S., we also have NEC Financial Services which delivers tailored leasing structures of extraordinary flexibility to customers nationwide.

Additionally, we are discovering new and innovative ways to utilize our biometrics solutions by integrating them with our other solutions. For instance, we have developed a virtual receptionist solution that integrates one of our biometrics applications with our Android™-based touch-screen UT880 telephone. The telephone can be placed in the lobby area and a remote worker is able to greet visitors and then screen them through our NeoFace Watch facial recognition application.

Don’t just take my word for it, the Boston Consulting Group named NEC as one of its 50 Most Innovative Companies and Frost & Sullivan recently honored NEC with their 2016 North America Frost & Sullivan Company of the Year Award for our market approach for the Smart Enterprise by stating, “NEC’s Smart Enterprise initiative is providing holistic enterprise communications transformation options that help customers adapt and flourish in the face of complex challenges.”

While the technology world is ever-changing, one thing that you can count on is NEC and our solutions for Smart Enterprise. We have demonstrated over the years our long-term commitment to our customers and to understanding their unique needs as well as their particular vertical industries. If you are ready to learn more about our solutions for Smart Enterprise and how they can help you optimize your business, please contact NEC today for a free consultation.

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In times of financial uncertainty, NEC’s stability is part of the solution

Last week, we learned that Avaya has filed in federal court for Chapter 11 bankruptcy protection due in large part to a significant debt burden carried over a nearly 10-year period. Only time will tell whether the debt restructuring process under bankruptcy will be kind to Avaya. Regardless, I’m sure our industry and the media will continue to study the legacies of both Nortel and Avaya as history lessons for many years to come.

What I know from my own 30-plus years of experience with NEC is that financial stability through diversification and creating operational efficiency has benefited not only us as a company, but our customers and partners through the years. Continuous improvement and innovation are probably the two biggest reasons for NEC’s 117+ years of longevity.

The next reason is our commitment to providing quality, future-proof unified communications and collaboration tools that will last and be relevant for many years to come. As a result, NEC has always had a ready willingness to step in and offer help to customers and partners who need it the most.

Another reason for our longevity is our ability to adapt and transform. NEC has reinvented itself numerous times through the years and will likely do so many more. As TalkingPointz Principal Analyst Dave Michels observed in his No Jitter coverage of our 2016 Advantage Executive Conference, we’ve done this most recently through the virtualization of our UC offerings, the launch of UC as a Service, and the integration of our UC solution set into a broader IT portfolio we call the Smart Enterprise.

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By leveraging one of our Smart Enterprise solutions, businesses can also benefit from our data center technologies – like our fault tolerant servers, storage and software defined networking – as well as market-leading biometrics and analytics.

As a result, NEC was chosen as one of the 50 Most Innovative Companies by the Boston Consulting Group. Furthermore, Frost & Sullivan recently honored NEC for its “astute strategies for migration of enterprise legacy communications systems to modern solutions” with a 2016 North America Frost & Sullivan Company of the Year Award.

All of these things add up to one clear call to action.

If you are a customer or partner of Avaya and are unsure about your future, please don’t hesitate to contact us for a free consultation. At the very least you’ll learn something about our current programs and migrating to an NEC Smart Enterprise solution. At best, you’ll come away with a better idea of how you can protect your business down the line.

Stay tuned to NECToday.com for additional ideas on how you can future-proof your business with NEC.

Can You Really Predict Technology Trends?

Every year there are always plenty of fresh predictions and industry trends brought forward and discussed. They make for interesting reading, and beg the question – are they really predictions or are we just susceptible to the power of suggestion?

Many predictions have solid backing, such as Gartner’s Top 10 Strategic Technology Trends, announced at the Gartner Symposium / ITXpo. Gartner defines a strategic technology trend as one with the potential for significant impact on the organization, including a high potential for disruption to the business, end users, or IT; the need for a major investment; or the risk of being late to adopt. They look at trends that will impact an organization’s long-term plans, programs, and initiatives.

For 2016, Gartner predicted the following trends:

  • The Device Mesh
  • Ambient User Experience
  • 3D Printing Materials
  • Information of Everything
  • Advanced Machine Learning
  • Autonomous Agents and Things
  • Adaptive Security Architecture
  • Mesh App and Service Architecture
  • Internet of Things Platforms

In another set of predictions, No Jitter showcased the top four UC predictions for 2016. These included:

What Do They Have In Common?

When we read some of the trends and predictions, they almost seem too good to be true. It would appear that technology is moving toward almost an AI state where we can rely on it for everything. Science fiction aside, the one constant we do see is how technology improves the lives of those in business, communities, government entities, law enforcement, and individually at home and school. What we see is that all these trends have a common thread, one that we believe is critical to consider with every innovation we create at NEC – effective communication, collaboration, and orchestration of lives using Smart Solutions to improve and enhance every aspect of our lives.

For example, when adding UC to Workforce Management, contact centers are even more empowered to provide excellent customer service. If you combine Unified Communications with SDN, you have a powerful system that not only ensures your employees are communicating in a more efficient manner, but the system is now able to align itself with any traffic, making disaster recovery or even challenging inclement weather much easier to overcome.

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Biometrics is another solution that has so many applications to positively impact our lives. Whether it’s the ability for law enforcement to rapidly and correctly identify a bad guy on the spot, or retail establishments to provide their customers with an amazing experience, biometrics will impact a multitude of industries, improving customer experiences and empowering the forward momentum of the Internet of Things.

Information is at an all-time premium, as businesses move toward more efficient and effective operations. When combining SDN with our server technology, our clients now can focus on their business needs and let the technology support the flow of data in an efficient manner to ensure constant access and improved uptime.

Of course, when you think about the Information of Everything, it is important to include data analytics as a foundational element. According to Gartner, by 2020, 25 billion devices will be generating data about almost every topic imaginable. There will be an abundance of data, but how do you make sense of it? Data analytics is no longer a single solution to consider, but a necessary component to capture data and provide appropriate information to create actionable results. Those companies that harness the power this data provides will have a competitive advantage.

Speaking of data, companies are not the only ones who have a significant need for big data, analytics, and positive user experiences. NEC focuses on various solutions, such as water leak detection systems; integration support for semantic interoperability into the NEC Internet of Things and Smart City Platforms; and integrated platforms for distribution of grid management, energy efficiency, distributed generation, and energy storage, just to name a few.

Just like Gartner and No Jitter, NEC invests significant effort and resources into research to ensure that solutions we develop will not only meet the needs of our clients today, but also their upcoming needs tomorrow. This serious focus on research and development has been part of the core philosophy of NEC since our inception. We believe that as recognized innovation leaders we can ensure our solutions truly meet the needs of our clients while continuing to keep pace with emerging trends and the expanding capabilities technology affords for the future.

Can you predict technology trends? We believe so—but only by keeping your finger on the pulse of business and societal needs.  NEC’s focus on solutions perfectly aligns with the trends we see, combining powerful technology to empower our clients and enhance their lives. Whether  providing platforms for significantly improved communication, ensuring improved flow of information through powerful data analytics, or inventing new solutions for society that support a better life, NEC will continue to focus on improving our lives through technology.